| Entries |
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| 20110046999 | METHODS AND APPARATUS FOR ANALYZING LOCATE AND MARKING OPERATIONS BY COMPARING LOCATE INFORMATION AND MARKING INFORMATION - Methods, apparatus and systems including a computer comprising at least one hardware processor, at least one tangible storage medium (memory), and at least one input/output (I/O) interface for evaluating a quality of a locate and/or marking operation. First information relating to the marking operation (e.g., marking information) is compared to second information relating to the locate operation (e.g., locate information). In some examples, one or both of the marking information and the locate information may be filtered to improve data integrity in some manner. One or more indications of a quality assessment of the locate and/or marking operation is automatically generated based on such a comparison, and the one or more indications of the quality assessment are electronically stored on the at least one tangible storage medium, and/or electronically transmitted via the at least one I/O interface, so as to provide an electronic record of the quality assessment. | 02-24-2011 |
| 20110106589 | DATA VISUALIZATION PLATFORM FOR SOCIAL AND TRADITIONAL MEDIA METRICS ANALYSIS - According to some embodiments, data may be received from a plurality of remote data sources. The received data may be, for example, associated with a plurality of social and traditional media sources. The received data may be aggregated based on an association with an entity and stored. At least two superimposed graphs may then be automatically provided on a user display, including (i) a first graph having an x-axis representing time and a y-axis representing an amount of social networking activity in the aggregated data and (ii) a second graph having an x-axis shared with the first graph and a y-axis representing a financial value associated with the entity. | 05-05-2011 |
| 20110119115 | System Generated Benchmarks - A centralized emission management system is implemented via a server that is accessible to a large number of entities. The entities upload information relevant to determining a measure of environmental impact. The server calculates benchmarks for a performance metric based on the entities' measures of environmental impact and certain normalization factors. Based on a comparison of the performance metric of an entity against one or more benchmarks, the server may transmit initiatives to the entity for reducing environmental impact and an alert to related subordinate entities to reduce their environmental impact. | 05-19-2011 |
| 20110119116 | SYSTEM AND METHOD FOR ANALYZING ANALYST RECOMMENDATIONS ON A SINGLE STOCK BASIS - A system and method for measuring and creating a score for the performance of one or more contributor recommendations on a single stock. According to one embodiment, the score may be derived via a payoff function that depends on a variety of factors. For example, the factors may include one or more of: i) the performance of the stock; ii) the performance of a selected benchmark; iii) the recommendation of the contributor for the stock; and/or iv) other factors. According to one embodiment the payoff function may be designed such that certain desired characteristics are satisfied. | 05-19-2011 |
| 20110137713 | SYSTEM AND METHOD FOR ANALYZING NONSTANDARD FACILITY OPERATIONS WITHIN A DATA CENTER - A computer implemented method and a data center management appliance for simulating nonstandard operation of an element of a data center is provided. The method includes acts of determining a one data center resource affected by a data center element, selecting a simulator from a plurality of simulators based on the data center resource and the data center element and generating a impact analysis of the nonstandard operation of the data center element using the simulator. The data center management appliance includes a network interface, a memory and a controller coupled to the network interface and the memory. The controller is configured to determine a data center resource affected by a data center element, select a simulator from a plurality of simulators based on the data center resource and the data center element and generate a impact analysis of nonstandard operation of the data center element using the first simulator. | 06-09-2011 |
| 20110137714 | SYSTEM FOR MANAGING BUSINESS PERFORMANCE USING INDUSTRY BUSINESS ARCHITECTURE MODELS - A system and dashboard are provided for managing business performance. Key performance indicators developed for a component business model map are computed and displayed along with the map in real time. A user may select a corresponding key performance indicator to display a heat map of components on the dashboard. | 06-09-2011 |
| 20110166913 | ENERGY CONSUMPTION REPORTING AND MODIFICATION SYSTEM - Provided are methods and apparatus that determine a benchmark of energy consumption for an energy system and utilize the determined benchmark in a variety of ways. Once determined, the determined benchmark may be compared to current energy consumption and current outdoor temperature to verify proper operation of the system and identify deviations in system operation. The benchmark may be used to determine the impact of an implemented change in the operation of the system. The determined benchmark may also be used to contract for a term in an agreement and to verify the satisfaction of a term in an agreement. | 07-07-2011 |
| 20110173051 | SOCIAL NETWORK MARKETING PLAN MONITORING METHOD AND SYSTEM - A monitoring method and system. The method retrieving by a computer, first data associated with a marketing plan associated with social networks and second data associated with marketing plan objectives. The computer processor identifies social network effects associated with the marketing plan objectives, business key performance indicators (KPIs) associated with the marketing plan objectives, and social network KPIs associated with the associated social network effects. The computer processor represents a marketing plan measurement model comprising a mathematical relationship between the business KPIs and the social network KPIs. The computer processor monitors changes associated with the business KPIs and the social network KPIs and generates and stores a report indicating the changes. | 07-14-2011 |
| 20110173052 | Enhanced Knowledge Management - A knowledge management module associated with an organization hierarchically arranges knowledge relevant to the organization. The knowledge management module may communicate with databases internal and external to the organization to connect individuals to information regarding elements within the map. In certain embodiments, the management server also includes, for each element in the knowledge management map, information related to the levels of expertise of personnel associated with the organization. In another embodiment, the knowledge management module may include processing capabilities that allow it to recompute the links between each element of the map when errors have been found or when new elements need to be added. | 07-14-2011 |
| 20110184785 | Methodology for Monitoring and Tracking Process Changes, Special Cause Occurrences, Process Improvement Actions, and Their Effects, in Single or Multiple, Correlated Processes - A methodology for monitoring and tracking of process changes, special cause occurrences, and process improvement actions, and their effects on correlated processes, which includes the following steps: identifying the targeted process(es), defining the key performance indicator(s) (KPIs) for the process(es), selecting the appropriate frequency of the data points (i.e. daily, weekly, monthly, etc), capturing and reflecting the data points every completed period on a tracking chart or similar visual aid, and document significant events, special cause occurrences, and process improvement action start dates in a visually correlated matrix or data table, with data point dates serving as alignment indices. | 07-28-2011 |
| 20110184786 | Methodology for Data-Driven Employee Performance Management for Individual Performance, Measured Through Key Performance Indicators - A methodology for data-driven employee performance management and performance-related compensation (i.e. bonus), measured through key performance indicators, methodology which includes the following steps: setting individual key performance indicators (KPIs) and the respective performance goals associated with said KPIs, establishing performance review frequency (i.e. monthly, quarterly, annually), establishing baseline levels for said KPIs (i.e. value at the end of previous performance review period), establishing ranges for performance ratings (i.e. result <90% of goal leads to a “below expectations” rating), establishing bonus or payout levels associated with each goal's performance level (i.e. “below expectations” performance pays 50%, “exceeds expectations” pays 125%), establishing goal priority, timing, and weighting, calculation of overall performance rating and (bonus) payout level at the end of the review period, and documentation of the results of all the steps listed above. | 07-28-2011 |
| 20110196719 | SYSTEM FOR ENHANCING BUSINESS PERFORMANCE - A system gathers real-time data about an enterprise over a network. A user device displays a dashboard showing a component business model map, a heat map, key performance indicators for components, key performance indicators for the enterprise, and gradients. The business is enhanced by making investments and changes to those operations having large gradients. | 08-11-2011 |
| 20110208566 | Sales management system using a character recognition technique, and sales management method using same - The present invention relates to a sales management system using a text recognition technique, including a business card input device for inputting a business card of a customer; a text recognition server for recognizing and classifying information of the inputted business card; a customer database (DB) for storing the classified information; a sales process presentation server for fetching the information from the customer DB and presenting each step of a sales process corresponding to the retrieved information; a sales management server for, when the steps of the sales process presented by the sales process presentation server are selected, sequentially performing the steps and storing a result of the execution in a result DB; an obstacle factor DB for storing reasons for which the sales process is not sequentially performed in the sales management server; the result DB for storing a sales management result; a result report server for transmitting the sales management result, stored in the result DB, to a superior terminal; and a superior terminal for receiving a report on the sales management result and writing an opinion on the sales management result. | 08-25-2011 |
| 20110218841 | BACK OFFICE PROCESS MONITORING AND ANALYSIS - According to one illustrative embodiment, a method is provided for monitoring and analyzing an office process. Information relating to desktop interaction activities of an agent and non-desktop activities of the agent are collected to form collected information. The collected information is inferred to derive delimiters relating to the desktop interaction activities and the non-desktop activities of the agent, at least one transaction performed by the agent, at least one application used by the agent, and the office process. Metrics and key performance indicators relating to a behavior of the agent, a behavior of the at least one transaction, a behavior of the at least one application and a behavior of an office process are computed to form computed information, and the collected information and the computed information are stored into a data store. | 09-08-2011 |
| 20110218842 | DISTRIBUTED ORDER ORCHESTRATION SYSTEM WITH RULES ENGINE - A computer-readable medium, computer-implemented method, and system are provided. In one embodiment, a business rule is created, and, when a rule set does not already exist, a rule set is already created. The business rule is added to the rule set, and the rule set is added to a rule dictionary of a business process. The rule dictionary is stored in a process definition table. | 09-08-2011 |
| 20110218843 | NON INTRUSIVE SYSTEM AND METHOD FOR MONITORING BUSINESS PROCESSES - The invention allows at least one business process to execute in at least one application while the same is monitored the progress in non-intrusive manner. The various embodiments of the present invention provide a method and system to monitor the business transactions in process unaware systems non-intrusively. The activities occurring in a business process are set up using a business model. The events in the business process are identified based set of application data of a plurality of applications associated with the business process. The identified events are mapped to activities and the activities are mapped to process instances based on predefined mapping rules. Key performance indicators are set for each of the activities in the business process. At least one subsequent activity to be completed for the process instance is determined. An alert is created when KPI violation occurs with respect to the completed activity. | 09-08-2011 |
| 20110258022 | METHOD AND APPARATUS FOR ACTIVELY MANAGING CONSUMPTION OF ELECTRIC POWER SUPPLIED BY ONE OR MORE ELECTRIC UTILITIES - A system, which includes a system controller and client devices, manages consumption of power supplied by at least one electric utility to multiple power consuming devices. Electric power flow to the consuming devices is controlled by controllable devices, which are controlled by the client devices. The controller includes an event manager, a database, and a client device manager. The event manager generates event instructions, including instructions requiring a reduction of consumed electric power. The database stores, on a per client device basis and/or a per electric utility basis, information relating to power consumed by the consuming devices. The client device manager selects, based on the database information and responsive to a power reduction event instruction, at least one client device to which to communicate a message indicating a power reduction amount and/or identification of at least one controllable device to be instructed to disable power flow to associated consuming devices. | 10-20-2011 |
| 20110282715 | BUSINESS ACTIVITY MONITORING ANOMALY DETECTION - An anomaly detector compares a first event from a business activity monitoring system to a second number from an independent trusted source, wherein the first event includes a first number. The anomaly detector determines that the first number from the business activity monitoring system is inconsistent with the second number. The anomaly detector generates a calibration relationship between first number and second number based on time, responsive to a determination that the first number is inconsistent with the second number. The anomaly detector stores the calibration relationship. The anomaly detector receives a third number from the business activity monitoring system at an interval after comparing the first number. The anomaly detector displays the third number to a dashboard. The anomaly detector displays a qualifier to the third number. | 11-17-2011 |
| 20110282716 | Method for Visual Presentation of Key Performance Indicators of a Business Utilizing a Squarified Tree Map - Data representing key performance indicators of a business enterprise are displayed by computer as a squarified tree map having major nodes each of which represents a profit center of the enterprise and minor nodes each of which represents a project associated with a particular profit center. Size, color and position of each of the minor nodes within a major node and size and position of each the major nodes within the squarified tree map is specified so as to produce a visual display which is highly appealing to the visually perceptive/intuitive processes of the human mind therefore enables rapid managerial response to visually perceived, intuitively sensed deviations from selected performance criteria. | 11-17-2011 |
| 20110295656 | SYSTEM AND METHOD FOR PROVIDING BALANCED SCORECARD BASED ON A BUSINESS INTELLIGENCE SERVER - A scorecard application can support business strategy management using a business intelligence (BI) server. The BI server can take inputs from different data sources. The scorecard application can define an internal data structure that holds a plurality of strategy components and one or more key performance indicators (KPIs). Then, the scorecard application can populate each said strategy component in the internal data structure based on the inputs from the different data sources, and perform one or more actions once an alert is triggered, wherein the alert is triggered when a said KPI meets one or more criteria. | 12-01-2011 |
| 20110307301 | DECISION AID TOOL FOR COMPETENCY ANALYSIS - A computer implemented method and system include receiving a trigger in the computer related to job performance in a work environment. The system compares job performance related to the trigger to a worker competency model having behavior indicators of good performance. The comparison of job performance to the worker competency model, behavior indicators, and outcome measures is used to provide an indication of good and poor job performance for a variety of situations. Training, best practices, and effective strategies may also be automatically identified. | 12-15-2011 |
| 20110307302 | SYSTEMS AND METHODS FOR ENHANCING COMMUNICATION BETWEEN PARTNERS IN SPONSORSHIPS - The present disclosure is directed to, among other things, a method. The method can include receiving, by a processor executing on a server, a request to create a channel associated with a first sponsorship. The method can include creating, by the processor, the channel with a shared workspace accessible to a first party to the sponsorship and a second party to the sponsorship, wherein the first party and the second party track terms of the sponsorship via the shared workspace. The method can include granting, by the processor, a first set of access privileges for the channel to the first party. | 12-15-2011 |
| 20110313817 | KEY PERFORMANCE INDICATOR WEIGHTING - The relative priorities or weightings of key performance indicators (KPIs) are objectively evaluated for a web service to facilitate determining where efforts should be made in improving the web service. A KPI-taming cost and user engagement variation is determined for each KPI. The KPI-taming cost for a KPI represents a number of engineering man-hours estimated to be required to achieve a unit of KPI improvement for that KPI. The predicted user engagement variation for a KPI represents an improvement in user engagement with the web service estimated to be provided by a certain improvement in that KPI. A KPI-sensitivity is determined for each KPI based on the KPI-taming cost and predicted user engagement variation for each KPI. A weighting may also be determined for each KPI based on the percentage of each KPI's KPI-sensitivity of the sum of KPI-sensitivities for all KPIs. | 12-22-2011 |
| 20110313818 | Web-Based Data Analysis and Reporting System for Advising a Health Care Provider - A web-based data analysis and tracking system and method for a medium to large organization. Metrics can be determined by asking pre-defined and special questions designed and modified by the facility or organization. The totality of answers to these questions represent a set of metrics that can be weighted and analyzed to produce comparisons with standard or chosen thresholds and/or industry standards. Compliance with best practices can be evaluated, and variances from best practices can be flagged and made visible. The present invention first assures that the organization has reliable data. Next, it analyzes this data to form comparisons and usable output. Finally, it presents the output in various graphical formats that can be used to base management decisions upon such as dashboards, graphs and textual output. | 12-22-2011 |
| 20110313819 | BUSINESS MANAGEMENT SYSTEM AND PORTABLE TERMINAL DEVICE - Provided is a business management system that performs a business management of a plurality of stores in a collective manner. The system includes a first terminal device, a second terminal device, and a management server. The first terminal device sets a time at which a first operation is inputted by a visitor via an input device installed in the store as a visiting time, and generates a visitor number for sequentially leading the visitor while associating the visitor number with the visiting time. The second terminal device inputs the visitor number and a preset second operation. The management server obtains a service time (a time period from a service start time till a service end time) and a waiting time (a time period from the visiting time till the service start time), and aggregates the service time and the waiting time on a time-series basis for each store. | 12-22-2011 |
| 20120022921 | CONTROL ASSET COMPARATIVE PERFORMANCE ANALYSIS SYSTEM AND METHODOLOGY - A system and method is provided for determining the variability induced on a process output. The method includes the analysis of input variable values to determine the total variability. A series of processes may be analyzed and ranked so that a process owner may gain an understanding of how a target process performs relative to the processes of other process owners. The method includes the generation of graphical process comparisons and advice regarding asset performance. The method also includes the estimation of cost impacts due to changes in induced variability. | 01-26-2012 |
| 20120029977 | Self-Extending Monitoring Models that Learn Based on Arrival of New Data - Mechanisms are provided for monitoring a process of a data processing system. With these mechanisms, a notification of an event comprising information regarding the event, and a process running in the data processing system that generated the event, is generated. It is determined whether one or more key performance indicators (KPIs) have been defined for an element corresponding to the process, in a model of the data processing system. In response to one or more KPIs not having been defined for an element in the model corresponding to the process, new KPI definitions are generated for the element in the model corresponding to the process based on specified default KPIs. The new KPI definitions constitute an extension of the model of the data processing system to thereby generate an extended model of the data processing system. The extended model is then used to monitor an operation of the data processing system. | 02-02-2012 |
| 20120046999 | Managing and Monitoring Continuous Improvement in Information Technology Services - A method for managing performance of an IT service delivery process to ensure the changes meet service performance objectives. Key performance metrics (KPIs) of a service delivery process are collected in a continuous manner at defined time intervals, both before a change to improve performance is applied to the process (baseline measurements) and after a change is applied to the process (post-change measurements). A process behavior graph is generated comprising each baseline and post-change performance measurement at the time interval collected, the time interval at which the change was applied to the process, and the performance objectives for the process. The graph is displayed to a user to enable the user to determine the impact the change has on the service delivery process in view of differences between the baseline and post-change performance measurements, and to determine whether the process meets performance objectives in view of the performance objectives. | 02-23-2012 |
| 20120059688 | METHOD AND DEVICE FOR IMAGE QUALITY ACCREDITATION, HANDS ON CME, AND FOR CONTROL AND ANALYSIS OF ACCREDITATION AT THE ENTERPRISE LEVEL - A method and device for accreditation of a user on an imaging device is described. The method and device can also be used for providing electronic hands-on continuing medical education credits/hours based on proficiency in generating high-quality images. In addition, other medical imaging devices, such as an ultrasound system—in which image quality is dependent on the user professional's ability—can be upgraded using the disclosed methods and devices, thereby allowing the system to automatically freeze an image if it is best-quality rated. Finally, the disclosed invention provides an analysis of accreditation at the enterprise level. | 03-08-2012 |
| 20120066031 | SYSTEM AND METHOD FOR PEER-PROFILING INDIVIDUAL PERFORMANCE - Embodiments of the invention provide a comprehensive, automated system and method for evaluating the performance of individuals or entities employed by an organization, particularly useful in peer-profiling physician performance in multi-facility environments. Embodiments of the invention can dynamically compose a virtual peer or group of peers and perform peer-profiling on each individual or group of individuals to be evaluated. For example, a composite physician may be generated from system-wide and/or state-wide healthcare data as a benchmark against which a particular physician is profiled according to industry-standard measurements. The composite physician would have equivalent or similar job function(s) as well as patient population. The composite physician enables a comprehensive “apple to apple” comparison with the particular physician, giving meaning to and facilitating the usefulness of performance evaluation results. | 03-15-2012 |
| 20120072267 | Quality of Service Performance Scoring and Rating Display and Navigation System - A computer display device is configured to present a plurality of Quality of Service Ratings and link to selectable displays of the component data supporting said Quality of Service Rating. Each Quality of Service Rating is determined by comparing a total combined Quality of Service Score with at least one threshold for a type of service. A method for determining a total combined Quality of Service Score comprises adjusting by an aggregate numerical value for minor Key Performance Indicators from a gross score established among selected major Key Performance Indicators. In an embodiment a ceiling is determined by the lowest rating among the major Key Performance Indicators. A plurality of dimensions and limits determines subsets of wireless communications apparatus. Changes of Quality of Service between subsets are correlated with changes in the data recorded according to a collection profile at each wireless communication apparatus categorized into a subset. | 03-22-2012 |
| 20120072268 | REPUTATION SYSTEM TO EVALUATE WORK - A reputation system to evaluate work is disclosed. Answer data for each of one or more unsupervised workers is received. The answer data includes one or more answers each representing a judgment by the worker that reflects on the quality of a given work product. The reputation system determines programmatically, based at least in part on a reputation data of an owner of the work product, the answer data, and a respective reputation data of the respective unsupervised workers, which answers are correct. | 03-22-2012 |
| 20120095809 | ENERGY-SAVING EFFECT CALCULATOR - An energy-saving effect calculator which includes a unit for determining a standard value of each of a plurality of patterns created from a past operation mode, a past demand data, and past operation data of a boiler; and a comparing unit for creating patterns of an operation mode, demand data, and operation data at a present time, and comparing a value of the pattern with the standard value, wherein at least one of a reduction in energy cost and a reduction in CO | 04-19-2012 |
| 20120101872 | METHOD AND SYSTEM FOR DETERMINING TESTING MATURITY OF AN ORGANIZATION - The invention describes a method, a system, and a computer program product for determining the maturity of a testing organization. The testing organization may be defined as an organization that specializes or involves in testing of software/software applications. The method utilizes a pre-determined model to asses the maturity level of the testing organization. In addition to providing the pre-determined model, the invention facilitates in determining the maturity level across various test dimensions of the testing organization. | 04-26-2012 |
| 20120116851 | APPARATUS AND APPROACH FOR ELECTRONIC DATA MANAGEMENT, PROCESSING AND IMPLEMENTATION - Electronic processing and management of electronic project data is facilitated. According to an example embodiment of the present invention, project data including incentives data is processed for a plurality of different projects, using authentication to control data communication and access. Incentive-related data fields are automatically updated upon the receipt of project data, and authenticated users are provided access to the data in real-time. | 05-10-2012 |
| 20120130774 | ANALYZING PERFORMANCE USING VIDEO ANALYTICS - A method of analyzing performance comprises capturing video data of an interaction between a customer and a worker. The method further comprises analyzing the video data to determine performance metrics for the interaction. The method further comprises generating a scorecard of the performance metrics. | 05-24-2012 |
| 20120143654 | DYNAMIC ETHICAL COMPLIANCE MONITORING OF VENDORS, SUPPLIERS AND AGENTS - Systems and methods for compliance monitoring are described. An example system includes a sourcing organization, a VSA entity having policies governing conduct, and a compliance entity in communication with the sourcing organization and the VSA entity. The compliance entity has the policies of the VSA and further has self-disclosure information from the VSA entity regarding compliance with its policies. The compliance entity provides access to the policies and the self-disclosure information to the sourcing organization over an electronic communication medium. The compliance entity may further provide the VSA entity with a demarcation of compliance based at least in part on the VSAs compliance with its policies. | 06-07-2012 |
| 20120179513 | METHODS AND SYSTEMS FOR ANNOTATING A DASHBOARD - A dashboard generation system generates a dashboard that displays an annotation to key performance indicator information. The dashboard generation system uses a business database, an intermediate table, an annotation associated with a dimension category, and formatting data to generate a dashboard. The dashboard generator determines a dimension category and renders the intermediate values and annotations in the corresponding desired graphical format. | 07-12-2012 |
| 20120185301 | PROCESS OPTIMIZATION SYSTEM - Systems and methods for process optimization pertaining to Suppliers-Inputs-Process-Outputs-Customers (SIPOC) diagram for different processes optimization are described herein. In one implementation, a process optimization system is utilized for process optimization. The process optimization system comprises a processor, and a memory. The memory comprises a comparison module and an evaluation module. The evaluation module is configured to receive one or more evaluation parameters and evaluate a rating score for at least one attribute based at least in part on the one or more evaluation parameters. The comparison module is configured to determine one or more benchmark parameters based on the rating score, and provide one or more benchmark parameters. | 07-19-2012 |
| 20120197686 | PREDICTIVE DECONSTRUCTION OF DYNAMIC COMPLEXITY - The dynamic complexity and the operational risk inherent in a system are defined and incorporated into a mathematical model of the system. The mathematical model is emulated to predict the states of instability that can occur within the operation of the system. Dynamic complexity of a service is demonstrated where there is an observed effect where the cause can be multiple and seemingly inter-related effects of a many-to-one or many-to-many relationship. Having assessed the dynamic complexity efficiency and the operational risk index of a service (e.g., a business, process or information technology), these indexes can be employed to emulate all attributes of a service, thereby determining how a service responds in multiple states of operation, the states where the dynamic complexity of a service can occur, optimal dynamic complexity efficiency of a service, and the singularities wherein a service becomes unstable. | 08-02-2012 |
| 20120209664 | SYSTEMS AND METHODS FOR PROCESSING TRANSACTIONAL DATA - Systems and methods for processing transactional data. One embodiment provides a method including receiving data indicative of one or more past or current business transactions prior to finalization of one or more current or future transactions. The data is processed to derive individual or accumulative transactional assessment indicative of the profitability of the transaction(s). The method compares the transaction(s) assessment with a predefined benchmark to selectively raise an alert. This allows modification of the current business transaction(s) either prior or subsequent to the finalization of the transaction(s), in order to better align with the predefined benchmark. In one embodiment, when a request for a quote or price is made, the transactional data is processed to estimate the profitability of the transaction and is compared with a predetermined target profit for the transaction. Depending on how the comparison with the target data, immediate action may be taken to improve the transaction. | 08-16-2012 |
| 20120232962 | E-BUSINESS VALUE WEB - A method and system is provided to manage and track changes in enterprise architectures. The invention provides a hierarchical visual management tool to manage and update relational information within an enterprise in a controlled fashion. The relationship may be maintained in a database and displayed via graphical user interface. Enterprise assets are categorized into such categories as goals, customer values or requirements, capabilities, resources, and the like. A hierarchy is constructed so that relationships between these various categories are identified and captured using the invention. Weights may be assigned to each element of the categories so that any proposed change to an enterprise architecture may be viewed so that a value can be ascertained and compared between other values of other proposed changes. In this manner, tracking and management of evolutionary changes to an architecture may be accomplished using relational information. | 09-13-2012 |
| 20120239463 | Purchasing Trading Partners Feedback Process for Purchase Practice Refinement - Systems and methods for refining repetitive purchases using historical feedback and contractual data are disclosed. For example, parties to a pharmaceutical purchase transaction typically include one or more of a Group Purchasing Organization (GPO), vendor or manufacturing drug company, wholesaler, and a purchaser, such as a hospital or hospital group. In a typical pharmaceutical purchase transaction, several (possibly inconsistent) agreements can be in place between the parties to the transaction. Disclosed are methods and systems to collect, from a plurality of data sources, information pertaining to negotiated contract prices of pharmaceutical and surgical supplies. Also disclosed is a periodic process to provide purchasing suggestions and receive further feedback from purchasers and suppliers to refine the activities of the purchaser and/or supplier. For example, a purchaser could be informed of a different order placement option which could result in a cost savings based on currently available pricing/purchase agreements. | 09-20-2012 |
| 20120253890 | ARTICULATING VALUE-CENTRIC INFORMATION TECHNOLOGY DESIGN - A framework for articulating value-centric information technology design is presented. The framework can perform business value articulation, including establishing a relationship between change enablers and ultimate resulting business value. Key business process metrics of information technology services can be assessed. Change enablers can be identified. A business value articulation model can represent connections between change enablers and ultimate value to the organization. The framework assists an information technology service provider articulate how it can deliver higher business value to an organization. | 10-04-2012 |
| 20120253891 | Computer-Implemented Generation Of Roadmap Visualizations - A method, computer program product, and system for generating a roadmap visualization for a set of topics, comprising collecting topic data about each topic in a set of topics from an entity, analyzing the collected topic data to calculate one or more business scores for each topic, generating a visualization by plotting entity datapoints for each topic in a visualization format, where visual characteristics of the entity datapoints indicate the business scores for each topic, and displaying the visualization on a display device. The topics may relate to information technology, human resources, risk, audit, capital planning, research and development, or any other entity-related topic desired to be visualized, and the business scores may be any suitable information desired to be visualized, such as risk scores, business impact scores, implementation scores, or alignment scores. | 10-04-2012 |
| 20120271682 | ASSESSMENT OF SKILLS OF A USER - A method, operable on a processing device, for assessment of skills of a user may include receiving, by the processing device, an error message reporting an error associated with the user. The method may also include determining, by the processing device, a categorization of the error. Determining the categorization of the error may include assigning one of a plurality of predetermined skill ratings to the user. Each predetermined skill rating may be associated with a predefined condition. The method may additionally include generating, by the processing device, a report for assessment of the skills of the user. The report may include an identification of the user, the error, identification of a system if a system associated error, identification of a product if a product associated error, the categorization of the error and the predetermined skill rating assigned to the user. | 10-25-2012 |
| 20120284090 | SYSTEM AND METHOD FOR ACCUMULATION AND VERIFICATION OF TRUST FOR PARTICIPATING USERS IN A CROWD SOURCING ACTIVITY - The present invention is a computer network implemented system and method for verifying that individual participants complete one or more crowd sourcing activities in a manner that is accurate and/or correct, and granting incentives to participating users based on accurate and/or correctly completed activities. The one or more crowd sourcing activities may include a plurality of tasks, each task including optionally a plurality of sub-tasks. Accurately and/or correctly completing activities may cause participant users to accumulate trust and such trust may be tangibly represented as Trust Scores, Quality Scores, and incentives allotted to participant users. The present invention is operable to accumulate and verify trust for each of the participating users. The present invention may improve quality of the crowd sourcing activity by awarding Trust Scores to participating users, and awarding Quality Scores to tasks or sub-tasks completed by the various participating users. | 11-08-2012 |
| 20120303420 | BROKER PRICE OPINION EVALUATION AND SCORING SYSTEM AND METHOD - A system and related methods for the management and evaluation of broker price opinions comprising, a method of determining a standardized score representative of the accuracy and quality of a broker price opinion. Data from the broker price opinion is extracted and evaluated according to a plurality of rules applicable to the type of broker price opinion. Each rule is given a particular weight, and an appraisal score may be calculating by summing each instance of a rule triggered multiplied by the weight assigned to that rule. Weights may be set by experts, or determined by statistical analysis. | 11-29-2012 |
| 20120316930 | INTEGRATED SYSTEM AND METHODS FOR TRACKING AND REPORTING CONSTRUCTION, COMPLETION, AND INSPECTION STATUS - Methods and systems for generating and displaying alerts are provided. An indication that each of a plurality of areas in a construction project is ready for one or more inspections by an inspector is received. For each of the plurality of areas, an inspection status is received from an inspector, wherein the inspection status identifies whether there were deficiencies associated with the area. For each subcontractor, an inspection success rate is calculated. The inspection success rate of each subcontractor is compared to a predetermined benchmark. A determination is made that the inspection success rate does not meet the predetermined benchmark. An alert is provided indicating that the inspection success rate of the respective subcontractor does not meet the predetermined benchmark. | 12-13-2012 |
| 20120323640 | SYSTEM AND METHOD FOR EVALUATING ASSIGNEE PERFORMANCE OF AN INCIDENT TICKET - A system, computer-readable storage medium including instructions, and computer-implemented method for evaluating assignee performance of an incident ticket are described. Data for an incident ticket is received, via a data network, the data including a class of incident tickets to which the incident ticket belongs and at least one performance metric relating to the handling of the incident ticket by an assignee of the incident ticket. A performance score for the assignee is calculated using at least the data for the incident ticket, the performance score corresponding to a level of performance the assignee achieved in handling the incident ticket. The performance score for the assignee is stored in a database so that the performance score is associated with the class of incident tickets to which the incident ticket belongs. | 12-20-2012 |
| 20120323641 | TERMINAL PERFORMANCE ANALYTICAL COMPUTER SYSTEM - A computer system with a data extraction, aggregation and analytical engine is provided for analyzing data for services, resources and activities data for container port terminal performance. The computer system implements a method that receives data associated with services, activities, and resources provided for customers from data collection source systems; defines a multidimensional relationship between the data for a service, an activity, and a resource consumed for an individual movement of a container for an individual customer; determines from the received data individual cost items for the individual movement of the container; stores the allocated individual cost items in a terminal performance database in relation to corresponding customers and in relation to dates when those costs were incurred; maps, from the terminal performance database into a multidimensional database, the allocated costs for services to corresponding activities and the allocated costs for resources to corresponding activities; and generates a report in a user interface of a display device to illustrate costs associated with one or more dimensions selected from the group consisting of individual customers, a specific service, a specific activity, and a specific resource over specified periods of time. | 12-20-2012 |
| 20120330728 | DYNAMIC BUSINESS PERFORMANCE TAGGING AND MONITORING - A business performance tagging module system and its operations are described herein. In some embodiments, the operations can include detecting an event associated with business-related content and evaluating the business-related content against a plurality of tags associated with a plurality of key performance indicators responsive to said detecting the event associated with the business-related content. The operations can further include determining that a set of the plurality of tags corresponds to the business-related content based, at least in part, on said evaluating the business-related content against the plurality of tags, and selecting a set of the plurality of key performance indicators associated with the set of the plurality of tags. The operations can further include presenting computational representations of the set of the plurality of key performance indicators via a user interface responsive to said selecting the set of the plurality of key performance indicators. | 12-27-2012 |
| 20120330729 | ENGINE, SYSTEM AND METHOD OF PROVIDING BUSINESS VALUATION AND DATABASE SERVICES USING ALTERNATIVE PAYMENT ARRANGEMENTS - A computer-implemented engine, system and method for generating business valuations, scoring, and/or flagging over a network, responsively to information input by a user remote from the engine, system and method. The invention may include a graphical user interface capable of locally querying a user to input the company information, at least one network port capable of remotely receiving the company information from the graphical user interface, and at least one engine communicatively connected to the at least one network port, which engine preferably includes a plurality of rules to generate, responsively to the input company information, at least one of a business valuation, a business score, and/or one or more business flags to be used as indicators in a network marketplace, for the company associated with the inputted company information. | 12-27-2012 |
| 20120330730 | Method and Apparatus for Modeling a Client Service Journey - A method and apparatus is presented for generating an optimized client service journey. The method comprises modeling a scope of a client service, wherein said resulting model is a present client service journey, identifying at least one improvement opportunity, identifying at least one action to implement said improvement opportunity, and transforming using said at least one action, the present client service journey into the optimized client service journey. | 12-27-2012 |
| 20130013379 | ENGINE, SYSTEM AND METHOD OF PROVIDING CLOUD-BASED BUSINESS VALUATION AND ASSOCIATED SERVICES - A computer-implemented engine, system and method for generating business valuations, scoring, and/or flagging over a network, responsively to information input by a user remote from the engine, system and method. The invention may include a graphical user interface capable of locally querying a user to input the company information, at least one network port capable of remotely receiving the company information from the graphical user interface, and at least one engine communicatively connected to the at least one network port, which engine preferably includes a plurality of rules to generate, responsively to the input company information, at least one of a business valuation, a business score, and/or one or more business flags to be used as indicators in a network marketplace, for the company associated with the inputted company information. | 01-10-2013 |
| 20130030877 | Interactive Navigation System to Selectively Decompose Quality of Service (QoS) Scores and QoS Ratings into Constituent Parts - An interactive method for operating a server to trace the origin of data which results in a display of unsatisfactory Quality of Service for a plurality of wireless communication devices. | 01-31-2013 |
| 20130041722 | System and method for computerized resource optimization for insurance related tasks - Disclosed herein are computer-implemented methods, computing systems, and related technologies that may be used for determining the optimal number of Full Time Equivalents (FTEs) that should be engaged by a service provider in order to provide a service to an insurance company. Multiple service level agreements (SLAs) exists between the service provider and the insurance company, each of which indicates that the service provider must complete a given percentage of assigned tasks for the service within a given time period. A resource optimization application (ROA) determines how many FTEs the service provider should employ, in order to complete assigned tasks as required by the SLAs. The ROA determines the number of FTEs based on factors such as an average handling time (AHT) for the tasks, the capacity of the service provider, historical data that describes tasks previously assigned to the service provider, and other factors. | 02-14-2013 |
| 20130041723 | Change Management - Generating an analytical tool for use in assessing a state of an entity. Source data relating to a state of a community of which the entity forms a part is retrieved. The source data relates to at least one variable and variable comprises drivers. Cluster analysis is performed on the source data to produce an array of reference data. The array of reference data is organized into a form to be used in analysing data collected from the community. An analytical tool is useful in assessing the state of an entity. The analytical tool comprises an array of cells, each cell containing a subset of reference data which provides a measure of each driver related to the state of a community. The positioning of the cells relative to one another is governed by the inter-relationship of the reference data in the cells. | 02-14-2013 |
| 20130041724 | CO2 ESTIMATOR MODULE - Estimations of carbon dioxide (“CO2”) emission of an entity upon the condition of incomplete or missing data uses one or more algorithms implemented in a machine having a processor and a memory and data concerning the entity. The data is applied to an algorithm implemented as code executable in the processor. The algorithm produces a result that comprises an estimate of the CO2 emission of the entity. The CO2 emission estimate can be output to a user, and the underlying formula and data can inspected and optionally modified by users with suitable permissions. The CO2 emission estimate can be applied as a factor in a formula to compute a rating for the entity which can be output from the machine. Error estimates associated with the data used by the algorithm can be generated to provide improved estimates. | 02-14-2013 |
| 20130046586 | SYSTEM AND METHOD FOR ASSESSING QUALITY OF TRANSIT NETWORKS AT SPECIFIED LOCATIONS - A system and method is disclosed for generating and providing assessments of transit network characteristics for specified locations. The system receives a specified location, generates an assessment of the received location, and provides a generated visual representation of the received location to a client system. Determining a location assessment may be based on transit network information related to the distance between a specified location and the nearest point of access/egress on transit network routes that are accessible from the specified location, the frequency at which the transit network routes stop at the point of access/egress on the transit network routes that are accessible from the indicated location, or the transportation mode used for at least one of the transit network routes that are accessible from the specified location. The initial location assessment may be updated periodically, in response to changes in system status, or on demand by user request. | 02-21-2013 |
| 20130054310 | RETAIL MODEL OPTIMIZATION THROUGH VIDEO DATA CAPTURE AND ANALYTICS - Product presentations are managed in a retail environment. Responsive to a customer buying a product, an unsold product present along a route traversed by the customer in the retail environment and an actual behavior of the customer while traversing the route, are identified. The unsold product is associated with the product and with an expected behavior to purchase the unsold products based on an actual purchase of the product by the customer. | 02-28-2013 |
| 20130060611 | METHOD FOR VISUAL PRESENTATION OF PERFORMANCE INDICATORS OF A BUSINESS UTILIZING SQUARIFIED TREE MAPS - In the process disclosed herein, data representing key performance indicators of a business are displayed by computer means as a squarified tree map containing major and minor nodes. Relative size, position, color and intensity of color of the node are used to form a display particularly appealing to the perceptive, intuitive, rather than cognitive, interpretive, processes of the human mind; thus enables users, such as managers of the business, to quickly assess the relative importance of large amounts of business data and thereby prioritize managerial action that may be necessary. Increasingly detailed information underlying each node may be displayed by panning over and zooming through a number linked displays, each of which may contain underlying, parallel and otherwise related data, thereby assist the user identify the specific cause or causes of a desirable or undesirable performance deviation. | 03-07-2013 |
| 20130066686 | AUTOMATIC TEST ORDER GENERATION FOR A RETAIL SHOPPING SERVICE - A restaurant service automatically generates test orders comprised of items selected to minimize the cost and/or inconvenience to participating restaurants that accidentally prepare the test order. | 03-14-2013 |
| 20130066687 | SYSTEM AND METHOD FOR MEASURING AND MANAGING INNOVATION PERFORMANCE - A system and method of measuring innovation performance comprises creating a performance record on a network device, wherein the performance record is stored in a memory. The performance record includes a plurality of life cycle stages and perspective factors for each life cycle stage. One or more performance goals and associated key performance indicators (KPIs) and corresponding values are retrieved for performance participants. The KPIs and corresponding values are associated with one or more corresponding perspective factors and/or life cycle stages. The retrieved KPIs and corresponding values are compiled and then displayed in a customizable dashboard report in association with the performance record. | 03-14-2013 |
| 20130073344 | METHOD AND SYSTEM OF FUNCTION ANALYSIS FOR OPTIMIZING PRODUCTIVITY AND PERFORMANCE OF A WORKFORCE WITHIN A WORKSPACE - An integrated method for optimizing productivity and performance of a workforce (comprising at least one person) within a workspace, comprises the steps of a) acquiring at least one real time, continuous, data point set relating to said workforce, which includes data points relating to all activities, roles and functions of a person within a selected time frame, such data set being measured down to the level of a second (the “benchmark data point set”); b) measuring and comparing the benchmark data point set against previously compiled data points from within a usefully comparable, like workforces within a like workplaces and timeframes (the “comparable data point set”); and c) utilizing differences and similarities between the benchmark data point set and the comparable data point set to produce simulation models which identify and direct specific improvements to be made to increase the productivity and performance of the workforce. | 03-21-2013 |
| 20130073345 | VENDOR CONTRIBUTION ASSESSMENT - The disclosure relates to a computer implemented method and component configured to assess the value of goods and services provided by a vendor to a service agency. An embodiment of the method includes the act of storing, in an electronic database, a total-budget value, an amount-paid value, a case-score value, a total-case-score value, a vendor-service-score value, and a total-vendor-services-score value. The embodiment includes selecting a vendor, forming a vendor-score-contribution value, distributing the case value of one or more service items provided by the vendor, and computing the net contribution of the vendor. | 03-21-2013 |
| 20130073346 | IDENTIFYING COMPANIES MOST CLOSELY RELATED TO A GIVEN COMPANY - Techniques are provided for determining which entities, in a population of entities, is most like a given entity. In the context of companies, the techniques involve constructing a peer network graph based on company-to-company relationship data. Once the graph is constructed, the weights of the edges are determined, and values for the paths are determined based on the edge weights. Peer connection scores are generated for a particular company based on the number and values of the paths between the node that represents the company and the nodes that represent other companies. Based on the peer connection scores between the particular company and other companies, a subset of the other companies are selected as members of a peer group for the company. | 03-21-2013 |
| 20130080214 | Systems and methods for benchmarking diverse spend opportunities - Apparatus, methods and media for benchmarking diverse spend opportunities are provided. A method according to the invention preferably includes receiving financial data corresponding to entity diverse spend and financial data corresponding to total entity spend. The method may further include sorting the data corresponding to NAICS, UNSPSC or SIC code, The method may further include allocating an NAICS. UNSPSC or SIC code in the first column of a spreadsheet, allocating the data corresponding to entity diverse spend (“ds spend”) in the second column, allocating the data corresponding to entity total spend (“t spend”) in the third column; and place the following equation in each of the cells of the fourth column:=(ds spendit spend)*100. The method may further include displaying a list of the percentages of entity diverse spend (“ped(s)”) for each NAICS, UNSPSC or SIC code based on the information in the fourth column, | 03-28-2013 |
| 20130085814 | Supply Chain Optimization Using a Supply Chain Performance Management Tool - A method for providing reports associated with improving supply chain performance may include generating a representation of a supply chain of an organization where the representation is generated responsive to identification of supply chain entities and corresponding flows therebetween. The flows may include transactional layer activities at a stock keeping unit level. The method may further include referencing the representation to define data groupings based on supply chain similarities, establishing baseline data and at least one scenario, and employing the defined data groupings to run a test relative to the at least one scenario, via processing circuitry, to generate performance results relative to the baseline data. | 04-04-2013 |
| 20130110589 | PROCESSING AND DISPLAY OF SERVICE PROVIDER PERFORMANCE DATA | 05-02-2013 |
| 20130117075 | PROJECT COMPLIANCE ASSESSMENT - Compliance of a project is assessed by generating a graph including nodes representing attributes of the project, and populating a subset of nodes in the graph with attribute values of the project. A rule applicable to the subset of nodes is identified and applied to determine whether the attribute values comply with the rule. | 05-09-2013 |
| 20130117076 | PROMOTING GREEN INITIATIVES IN HOTELS - The present invention provides systems and methods for allowing hotels (or any other organizations having one or more physical locations requiring various resources) to (1) measure their energy, water, waste and carbon emissions, (2) manage and control the elements of the hotel that impact the environment the most, and (3) report on the progress of the measurement, management and control, to the hotel owners, franchisors, franchisees and guests. | 05-09-2013 |
| 20130124269 | PERFORMANCE REPORTING FOR PRODUCTS AND SERVICES USING WEB-BASED PORTALS - A method includes obtaining performance information from sources, where the performance information relates to products and/or services, enabling the performance information to be reviewed to thereby produce vetted and categorized performance information, receiving the vetted and categorized performance information, where the vetted and categorized performance information includes the performance information that has been vetted for reliability and that has been categorized according to reliability, and using the vetted and categorized performance information to generate reports, where the reports indicate a performance impact of the products and/or services. | 05-16-2013 |
| 20130132165 | COMPUTER SYSTEM AND METHOD FOR CTQ-BASED PRODUCT TESTING, ANALYSIS, AND SCORING - A computer system and method for product testing, analysis and scoring wherein the method includes defining at least one critical to quality (CTQ) parameter for product performance, defining a product test plan to verify product performance against one or more CTQ parameters, conducting and monitoring product testing, determining relative index performance scores, constructing a scorecard for products tested, and optionally modifying the product scorecard. The system and method is useful for clients (i.e. store retailers or merchants), product vendors (i.e. product manufacturers or distributors of products), testing laboratories, customers (i.e. direct consumers of the products), and product performance intermediaries (i.e. testing coordinators and testing data analysts). This system and method allows these parties to interact, exchange information, and display information in tabular and graphical formats for determining how similar products perform relative to each other. | 05-23-2013 |
| 20130138483 | Method for Comparing Sales Performance of Web Sites and a System Therefor - A method for comparing sales performance of two web pages includes receiving usage data associated with each web page. The usage data includes next-click visit mix information and sales consummation information. A metric is determined based on a visit mix associated with a link category at a second web page, and further based on a difference between a consummation ratio of the link category at the second web page and a consummation ratio of the link category at a first web page. | 05-30-2013 |
| 20130159067 | EQUILAR PAY FOR PERFORMANCE SCORE - Techniques are provided for generating an objective metric (a “pay-for-performance” score) that can be used to determine whether an executive at a target company is underpaid or overpaid, relative to executives at similarly-situated companies, based on executive compensation information, the performance the target company, and the performance of the similarly-situated companies. The executive may be, for example, the CEO of the target company. In general, the pay-for-performance score measures the difference between a company's CEO pay relative to a group of peers and the company's performance relative to the same group of peers. | 06-20-2013 |
| 20130166358 | DETERMINING A LIKELIHOOD THAT EMPLOYMENT OF AN EMPLOYEE WILL END - Techniques for determining whether employment of an employee will end, such as determining a risk of attrition for an employee. In some embodiments, one or more types of employment information for an employee may be evaluated and weighted to determine a likelihood that employment of the employee will end. Types of employment information that may be evaluated may include interaction information relating to a manner in which an employee interacts with coworkers, including a manner in which an employee is detected to use one or more software tools to interact with coworkers. Types of employment information that may be evaluated may include performance information, which may include performance ratings of an employee and information regarding an employee's capability to perform in the position. Types of employment information may include career path information, which may include employment history information for an employee and/or market information indicating job opportunities in the industry. | 06-27-2013 |
| 20130173353 | ASSESSING MATURITY OF BUSINESS PROCESSES - Method and system described herein relate to assessment of maturity of a business process. In one implementation, the method comprises obtaining business objectives of the business process, obtaining performance metrics of the business process based on the business objectives, evaluating a practice maturity score based on practices attributes for a current state of the business process, evaluating a performance maturity score based on performance attributes for the current state of the business process, and analyzing the practice maturity score and the performance maturity score with respect to each other. The practice attributes are based on the business objectives and the performance metrics and are at least one from people-related practices, process-related practices, technology-related practices and control-related practices. The performance attributes are based on the practice attributes and are at least one from efficiency-related key performance indicators and effectiveness-related key performance indicators. | 07-04-2013 |
| 20130173354 | ISSUE-BASED ANALYSIS AND VISUALIZATION OF POLITICAL ACTORS AND ENTITIES - A data processing system provides an issue-based analysis and graphical visualizations of the political orientation of members of Congress individually (e.g. political actors), as collective political entities, such as the Congress as a whole, and the individual branches of Congress, the Senate and the House of Representatives. | 07-04-2013 |
| 20130173355 | SYSTEM AND METHOD FOR DISSEMINATION AND ASSESSMENT OF PERFORMANCE METRICS AND RELATED BEST PRACTICES INFORMATION - A software and/or hardware facility for assessing performance-related metrics (performance metrics) of a workplace or other entity and disseminating related best practices information for how to improve specific metrics is provided. The facility provides social networking and media services that enable users to find and share materials related to various performance metrics that can be used to improve quality of service and care. The facility provides an international collaborative performance management platform that aligns users on various metrics, objectives, and initiatives and identifies and highlights best practices information for those users to consume for purposes of increasing performance with respect to the various metrics, objectives, and initiatives. Thus, users may use the facility to track and share performance-related metric data, discuss this data with interested parties, and collaborate around this data and the related metrics to improve quality of service and care. | 07-04-2013 |
| 20130179232 | ORGANIZATIONAL AGILITY DETERMINATION ACROSS MULTIPLE COMPUTING DOMAINS - Embodiments of the present invention provide an approach for determining and/or enhancing an organization's agility across one or more computing domains. Among other things, embodiments of the present invention parse and mine organizational documents for relevant data, calculate and weight business agility scores, optimize domain elements to ensure optimal outcomes for customers, and/or provide organization agility information for transfer to consultants or the like. It is understood that these functions may be used independently or in conjunction with each other depending on the scope of improvement desired for a particular organization. | 07-11-2013 |
| 20130179233 | CONTROL ASSET COMPARATIVE PERFORMANCE ANALYSIS SYSTEM AND METHODOLOGY - A system and method is provided for determining the variability induced on a process output. The method includes the analysis of input variable values to determine the total variability. A series of processes may be analyzed and ranked so that a process owner may gain an understanding of how a target process performs relative to the processes of other process owners. The method includes the generation of graphical process comparisons and advice regarding asset performance. The method also includes the estimation of cost impacts due to changes in induced variability. | 07-11-2013 |
| 20130179234 | CONTROL ASSET COMPARATIVE PERFORMANCE ANALYSIS SYSTEM AND METHODOLOGY - A system and method is provided for determining the variability induced on a process output. The method includes the analysis of input variable values to determine the total variability. A series of processes may be analyzed and ranked so that a process owner may gain an understanding of how a target process performs relative to the processes of other process owners. The method includes the generation of graphical process comparisons and advice regarding asset performance. The method also includes the estimation of cost impacts due to changes in induced variability. | 07-11-2013 |
| 20130191186 | SYSTEM, METHOD AND COMPUTER PROGRAM FOR CAPTURING RELATIONSHIPS BETWEEN BUSINESS OUTCOMES, PERSONS AND TECHNICAL ASSETS - A method includes building a library of service value maps (SVMs) each including a multi-layered hierarchical arrangement of elements with causal links between at least some elements of a particular layer and at least some elements of next higher layer. Each SVM includes at a topmost layer at least one desired outcome for an entity associated with the SVM, at a next lower layer capabilities that support the at least one desired outcome and, for each identified capability, at a next lower layer organization solution assets that support the capabilities. The identified solution assets and components are mapped to infrastructure elements in a lower-most layer. The method further includes assigning weights to the links between elements of a particular layer and elements of a next higher layer, where each weight has a value to indicate a contribution of an associated element to a linked-to element in the next higher layer. | 07-25-2013 |
| 20130191187 | SYSTEM, METHOD AND COMPUTER PROGRAM FOR IDENTIFYING VALUE AGGREGATION POINTS FROM A SET OF SERVICE VALUE MAPS - A method provides a set of service value maps (SVMs) each having a plurality of nodes and linkages between nodes; forming a network model based on the set of SVMs and analyzing the network model to compute aggregate values for the nodes to enable an identification of a node that matches at least one criterion. Analyzing can include using a degree centrality process where a value for each node is defined as a number of outgoing edges from the node, or an eigenvalue centrality process where a value of a node is proportional to a value of those nodes that the node is connected to. Each SVM can be represented as a directed acyclic graph (DAG) where each edge between nodes is an edge in the DAG. The at least one criterion can include a highest valued node identifying a value aggregation point (VAP) of the set of SVMs. | 07-25-2013 |
| 20130191188 | METHOD FOR ENERGY BENCHMARKING AND DIAGNOSIS THROUGH OPTIMIZATION AND A SYSTEM THEREOF - Exemplary embodiments relate to a method for energy benchmarking a process plant having at least one component, and for diagnosing the process plant thereof. The method includes adapting a process model for the process plant determining energy consumption of the process plant based on design conditions or current operating conditions or both and performing optimization for estimating the energy benchmark. Further, the method also includes calculating indices for gap analysis and diagnosing the gap between the current energy consumption of the process plant and the estimated energy benchmark. | 07-25-2013 |
| 20130204672 | COMPENSATION SYSTEMS AND METHODS FOR A NETWORK MARKETING ORGANIZATION - A method for compensating distributors in a network marketing system is disclosed. The method includes compensating a distributor based on a progressive pay compensation plan in which the distributor is paid a percentage of PV in the distributor's downline when the quantity of PV of the distributor and the distributor's downline reach a set of predetermined thresholds. | 08-08-2013 |
| 20130211883 | METHODS AND APPARATUS FOR EVALUATING MEMBERS OF A PROFESSIONAL COMMUNITY - Techniques for evaluating a person who is a member of a professional community involve collecting quantitative information regarding the person's participation in at least one social network. The quantitative information may be incorporated in computing a score indicating the person's value to the professional community. | 08-15-2013 |
| 20130218644 | DETERMINATION OF EXPERTISE AUTHORITY - Embodiments of the present invention disclose a method and system for determination of expertise authority. According to one embodiment, data associated with a plurality of documents including expert authorship information associated with each of the plurality of documents is collected. A quality index score is determined and expertise content is analyzed for at least one document of the plurality of documents. Furthermore, an authority score of an expert or document is calculated based on the quality index score and the expertise content of at least one authored document from the plurality of documents. | 08-22-2013 |
| 20130231982 | METHODS AND SYSTEMS FOR USING MULTIPLE DATA SETS TO ANALYZE PERFORMANCE METRICS OF TARGETED COMPANIES - New and improved methods and systems for modeling the performance of selected company metrics. Multiple, nontraditional sets of objective data along with mathematical analytical techniques are used to provide transparency and visibility into company performance relating to the particular metrics. Company inflection points and changes in strategy may be identified. The performance of a company and/or the performance of a selected industry or industry sector may be analyzed. | 09-05-2013 |
| 20130231983 | ESTIMATING BUSINESS TARGETS - A method for generating business targets includes accessing data ( | 09-05-2013 |
| 20130238402 | PERSONNEL MANAGEMENT SYSTEMS AND RELATED METHODS - Embodiments of personnel management systems are presented herein. Other examples, and related methods, are also disclosed herein. | 09-12-2013 |
| 20130262191 | Systems and methods for measuring and scoring engagement in organizations - The illustrative embodiments relate generally to monitoring engagement, and more particularly, the illustrative embodiments relate to systems and methods for measuring and scoring engagement in organizations. Key performance indicators are selected and normalized. A composite engagement score is then determined. | 10-03-2013 |
| 20130268325 | SYSTEM AND METHOD FOR BENCHMARKING ENVIRONMENTAL DATA - Systems and methods for benchmarking collected or computed environmental data for one or more entities. The systems and methods involve determining a distribution for historical environmental data for the entity, collecting current environmental data for the entity, and generating, using the processor, a graphical representation benchmarking the current environmental data against the historical environmental data, wherein the graphical representation comprises the data segments and represents the current environmental data at a position within one of the segments, where the data segments are calculated using the distribution. | 10-10-2013 |
| 20130268326 | SYSTEM AND METHOD FOR COMPUTERIZED RESOURCE OPTIMIZATION FOR INSURANCE RELATED TASKS - Disclosed herein are computer-implemented methods, computing systems, and related technologies that may be used for determining the optimal number of Full Time Equivalents (FTEs) that should be engaged by a service provider in order to provide a service to an insurance company. Multiple service level agreements (SLAs) exists between the service provider and the insurance company, each of which indicates that the service provider must complete a given percentage of assigned tasks for the service within a given time period. A resource optimization application (ROA) determines how many FTEs the service provider should employ, in order to complete assigned tasks as required by the SLAs. The ROA determines the number of FTEs based on factors such as an average handling time (AHT) for the tasks, the capacity of the service provider, historical data that describes tasks previously assigned to the service provider, and other factors. | 10-10-2013 |
| 20130275186 | Merchant Benchmarking Tool - A benchmarking tool accesses a database comprising a plurality of transaction records, each of the records comprising transaction data on a purchase transaction. A first subset of the transaction records is determined that occur within a predetermined time period and are associated with a first merchant. A second subset of the transaction records is determined that occur within the predetermined time period and are associated with a merchant peer group. The first subset of transaction records are processed to determine a first metric for the first merchant. The second subset of transaction records are processed to determine a second metric for the merchant peer group. The first metric is compared to the second metric to indicate performance of the first merchant relative to performance of the merchant peer group. | 10-17-2013 |
| 20130290074 | BENCHMARKING SUSTAINABILITY OF SERVICE PROVIDERS - A method of benchmarking a sustainability for service providers using a program having executable computer-readable instructions first includes selecting a plurality of service providers to evaluate for sustainability. A report is received from each of the selected service providers which includes at least one reported value characteristic having a value metric and at least one reported cost characteristic having a cost metric. The reported cost and value characteristics are compared to select at least one common value characteristic and at least one common cost characteristic each of which is common among the selected service providers. A service sustainability relationship is then computed as a function of the at least one common value characteristic and the at least one common cost characteristic to benchmark the sustainability of each of the selected service providers relative to one another. | 10-31-2013 |
| 20130304547 | INVESTMENT VALUATION PROJECTIONS IN AN ON-DEMAND SYSTEM - Methods and systems are provided for providing projected investment returns for a product to a user of a client device coupled to a server via a network. One exemplary method involves obtaining metadata from a database object associated with the product from a database coupled to the server, generating a graphical user interface element within an application provided to the client device based on the metadata, and receiving an input value responsive to the graphical user interface element from the client device via the application. The method continues by obtaining a formula for a valuation metric from the database, calculating a projected value for the valuation metric based at least in part on the input value using the formula, and generating a graphical representation of the projected value within the application. | 11-14-2013 |
| 20130311244 | Computer Automated System for Selecting, Tracking, and Rating Workers - Computer automated system for selected, tracking and rating workers. One embodiment of the present invention provides, to a first user, a plurality of outputs representing a plurality of questions relating to the first user's technical skill. A plurality of inputs representing a plurality of answers to the plurality of questions is received from the first user. A technical comfort score representing the first user's comfort with technology is identified based on the plurality of answers. A determination is then made whether the technical comfort score satisfies a first criterion. | 11-21-2013 |
| 20130311245 | SYSTEM AND METHOD FOR GAMIFYING PERSONAL DEVELOPMENT - In accordance with embodiments, mechanisms and methods are provided for gamifying personal development. The mechanisms and methods for gamifying personal development may enable embodiments to provide a technique for encouraging behaviors or skills in the work place through competitions and game theory often associated with games. The mechanisms and methods for gamifying personal development can include employees/players taking challenges and creating challenges. The mechanisms and methods for gamifying personal development can include a point economy in which the employee/player accumulates player and/or creator points, and obtains privileges may be assigned based on the number of points awarded in a particular topic area. | 11-21-2013 |
| 20130346161 | BENCHMARKING WITH PEER GROUPS IN A CLOUD ENVIRONMENT - The embodiments provide a cloud server including a communication manager configured to receive information identifying a set of key performance indicators, over a network, from a benchmarking application associated with an enterprise having a plurality of business processes for which performance is to be benchmarked against a peer group, a peer group controller configured to receive peer group information, a data collector configured to collect first business data corresponding to the enterprise and second business data corresponding to at least one other enterprise according to the peer group information, and a root cause analyzer configured to analyze the first business data against the second business data and generate performance results based on the set of key performance indicators. The communication manager is configured to provide the performance results, over the network, to the benchmarking application for display. | 12-26-2013 |
| 20130346162 | PRIORITIZING CLIENT ACCOUNTS - A method and system for prioritizing accounts is provided. The method includes receiving operational metrics and data values associated with the operational metrics. The data values are aggregated and noisy data is removed from the operational metrics. Statistical averages associated with a performance of accounts are calculated and each account is modeled as a collection of operational performance variables and key performance indicators A ranking list is generated and a minimum number of independent operational parameters necessary are calculated. Pairwise ranks {r} of the accounts are calculated and values associated with a tolerance limit epsilon and selected. | 12-26-2013 |
| 20140012633 | USING COMMERCIAL SHARE OF WALLET TO COMPILE MARKETING COMPANY LISTS - Commercial size of spending wallet (“CSoSW”) is the total business spend of a business including cash but excluding bartered items. Commercial share of wallet (“CSoW”) is the portion of the spending wallet that is captured by a particular financial company. A modeling approach utilizes various data sources to provide outputs that describe a company's spend capacity. Marketing companies that sell lists compile those lists by searching one or more databases for names and/or businesses that match certain criteria. Those marketing companies can use the CSoW/CSoSW modeling approach to show predicted spend and/or revenues for each company on a list. This makes the list more valuable to list buyers. | 01-09-2014 |
| 20140019214 | SYSTEM AND METHOD FOR INCORPORATING INDUSTRY-WIDE DATA INTO FINANCIAL REPORTS - A method for incorporating industry-wide data into financial reports. One embodiment of the method comprises: building an internal financial database, wherein the internal financial database having a first data category and a first value populating the first data category; storing the internal financial database in a server, wherein the server has a processor, a display, and a network interface; receiving an external financial database, having an external financial data through the network interface; filtering external financial database using the processor; generating a financial report using the processor, wherein the steps further include: combining the first value with the plurality of third values to generate a plurality of fourth values; and sorting the plurality of fourth values; and displaying the plurality of financial reports on the display. | 01-16-2014 |
| 20140025441 | PEER SUPPORT GAMIFICATION BY APPLICATION KNOWLEDGE SCORING IN SOCIAL NETWORKS - A computer-implemented method tracks users' operation of individual components of a business application over time and stores tracking data on ways in which different users operate individual components of the business application in a user history database. The method further includes evaluating the stored tracking data in the user history database to determine each user's knowledge and proficiency in operating a particular component of the business application, and accordingly, assigning a proficiency score to each user for knowledge and proficiency in operating the particular component of the business application. | 01-23-2014 |
| 20140025442 | ENTITY PERFORMANCE ANALYSIS ENGINES - A system and method for measuring a performance of an entity and for predicting its future performance is disclosed. Raw information about the entity is collected from internal and external sources. The information is cleaned to exclude false positives. Using performance categories, the information is organized and transformed into meaningful data for the performance analysis engine. The information is normalized by scaling the meaningful data by industry type. A performance score is calculated by the performance analysis engine based on the normalized data. Further, a competitive relationship score is calculated based on the performance score and the normalized data. These scores are reported in a user interface displaying the performance of the entity and are used as inputs, among other factors, to a predictive analysis engine that assesses the future performance of the entities. | 01-23-2014 |
| 20140032277 | METHODS, SYSTEMS AND COMPUTER-READABLE MEDIA FOR COMPUTING PERFORMANCE INDICATOR OF A RESOURCE - Technologies provide a method and system for computing a performance indicator of a resource. A plurality of parameters is defined for the performance indicator. A set of questions is presented to the resource, and a subset of questions is assigned to each of the dimension of the plurality of parameters, where each parameter can be associated with one or more dimensions. A response is received for each question from the resource, and a subset of responses for each dimension is aggregated to calculate a dimension score for the each dimension. The performance indicator is calculated from the dimension score of the each dimension of the plurality of parameters. | 01-30-2014 |
| 20140032278 | METHOD AND SYSTEM FOR EMPLOYEE PERFORMANCE EVALUATION AND MONITORING - The present invention provides a method and system for employee performance evaluation and monitoring. The method and system eliminates the need to follow the legacy performance review process. The method and system makes it easy for the employee to get timely/continuous inputs for self improvement. Further, the method and system also eliminates the need of complex and lengthy performance evaluation process at the time of appraisals as the calculated worth or value of employee is available at any given point of time for bonus and rewards/recognition. This also eases up the process of comparing performance of team members as the aggregate calculated value or worth can be uniformly used for comparison which is not possible in case of only textual performance notes. | 01-30-2014 |
| 20140039984 | SYSTEM FOR ANALYZING CONTRACTS AND SUPPLIER'S PERFORMANCE - A system for analyzing and taking actions pertaining to contracts and supplier's performance in a procurement process, including: a module containing a database of contracts of suppliers; and a module adapted for measuring, analyzing and managing the performance of a supplier. The system allows the viewing of a supplier performance report corresponding to the specific contract selected, as well the viewing of contracts corresponding to the specific supplier selected. The system also allows a user to make a decision regarding the renewal or termination of the contract with a specified supplier, for example, based on the performance report of the supplier. | 02-06-2014 |
| 20140052502 | BALANCED WEB ANALYTICS SCORECARD - A balanced web analytics scorecard comprises perspectives, objectives and measures based on web analytics. The balanced web analytics scorecard comprises at least one perspective relating to web-based activities of an organization, such as a traffic generation perspective, a visitor engagement perspective, a growth and innovation perspective or an e-commerce perspective. The web analytics are based on user interactions with a website. Scores for web analytic-based measures are calculated based on the web analytics, and scores for objectives associated with web analytic-based measures are based on measure scores. Updated balanced web analytics scorecards can be stored on computer-readable media or presented at a display of a computing device. | 02-20-2014 |
| 20140052503 | SYSTEM, TECHNOLOGY, AND METHOD FOR A UNIVERSAL ENERGY EFFICIENCY OPTIMIZATION PLATFORM FOR ENERGY CONSUMING DEVICES, APPLIANCES AND SYSTEMS AT RESIDENTIAL, COMMERCIAL, AND INDUSTRIAL FACILITIES - A computer implemented system and method for optimizing the operating and financial efficiency of any energy consuming device, from a desk lamp to a major industrial chiller, by profiling its current, or recent, energy use in comparison to its own select recent or historical energy use baseline, monetizing the difference in energy use, and then transforming the information into actionable insight by contextualizing it in light of the device's own design operating parameters, hours of operation, and other relevant factors, as well as giving users direct control and scheduling over its operations for optimum operating and financial efficiency. | 02-20-2014 |
| 20140058803 | System and Method for Evaluating Providers of Human Resources - A system and method for measuring the quality of candidates submitted for temporary positions by providers of contingent staffing solutions. More particularly, the invention relates to a method and system for recording various quality metrics for each step performed in the candidate selection process and indexes the recorded quality metrics to provide an evaluation of candidate quality over a given time period. A set of candidate quality factors and a set of candidate submission activities are defined and assigned various point values. Iterations of the sets over a predetermined time period are recorded and multiplied by the assigned point values to obtain a quality point total and activity point total. The quality and activity point totals are then correlated to obtain a quality index value which may be expressed in graph form to provide a measure of candidate quality over the predetermined time period. | 02-27-2014 |
| 20140067483 | APPARATUS AND METHOD FOR CONSTRUCTING RADAR CHART - When an apparatus for constructing a radar chart receives evaluation scores and weighted values of a plurality of evaluation items from a user, the apparatus divides a single circle into sectors corresponding to the amount of the evaluation items on the basis of the weighted values of the respective evaluation items, marks evaluation scores of the respective evaluation items on the radiuses of the sectors corresponding to the respective evaluation items, and connects spots in which the evaluation scores are marked, to construct a radar chart, and calculates achievement of the radar chart. | 03-06-2014 |
| 20140074561 | CONFIGURABLE RATING AND METERING - A method for creating a configurable model for rating and metering resource usage, the method includes utilizing at least one rating context for a contract of a registered offering, wherein the registered offering is a resource, monitoring the resource usage to create a usage record, optimizing the collection of the usage data based on revenue potential and metering costs, contextualizing a usage record of the resource, generating rated usage data according to the usage record, and tuning a performance indicator of a metering definition for the registered offering based on the rated usage data. | 03-13-2014 |
| 20140074562 | CONFIGURABLE RATING AND METERING - A method for creating a configurable model for rating and metering resource usage, the method includes utilizing at least one rating context for a contract of a registered offering, wherein the registered offering is a resource, monitoring the resource usage to create a usage record, optimizing the collection of the usage data based on revenue potential and metering costs, contextualizing a usage record of the resource, generating rated usage data according to the usage record, and tuning a performance indicator of a metering definition for the registered offering based on the rated usage data. | 03-13-2014 |
| 20140074563 | SYSTEM AND METHOD FOR ESTIMATING RATING CRITERIA VALUES - Estimations of carbon dioxide (“C02”) emission of an entity upon the condition of incomplete or missing data uses one or more algorithms implemented in a machine having a processor and a memory and data concerning the entity. The data is applied to an algorithm implemented as code executable in the processor. The algorithm produces a result that comprises an estimate of the C02 emission of the entity. The C02 emission estimate can be output to a user, and the underlying formula and data can inspected and optionally modified by users with suitable permissions. The C02 emission estimate can be applied as a factor in a formula to compute a rating for the entity which can be output from the machine. Error estimates associated with the data used by the algorithm can be generated to provide improved estimates. | 03-13-2014 |
| 20140081712 | SUPPORTABILITY PERFORMANCE INDEX - Methods and apparatus, including computer program products, are provided for determining a supportability index. In one aspect, there is provided a computer-implemented method. The method may include receiving metadata including information representative of one or more modules used by a manager providing lifecycle support to a business system; receiving at least one rule from a rules template, the at least one rule representative of a process to perform a calculation to determine a score; and calculating, based on the received metadata and the received at least one rule, the score representative of an amount of lifecycle support the manager including the one or more modules provide to the business system. Related apparatus, systems, methods, and articles are also described. | 03-20-2014 |
| 20140089059 | METHODS AND APPARATUS FOR EVALUATING MEMBERS OF A PROFESSIONAL COMMUNITY - Techniques for evaluating a person who is a member of a professional community involve collecting quantitative information regarding the person's participation in at least one social network. The quantitative information may be incorporated in computing a score indicating the person's value to the professional community. | 03-27-2014 |
| 20140089060 | DEMONSTRATING ORGANIZATIONAL TRANSPARENCY - A method of demonstrating organizational transparency is described. The method includes: defining a plurality of different groups of readers to whom organizations may elect to make a report available, wherein each group of readers has an associated transparency value; receiving a report which has an associated group of readers; calculating a transparency level of an organization by determining the transparency value of the associated group of readers to whom the report has been made available; and publishing the calculated transparency level of the organization. | 03-27-2014 |
| 20140095268 | SYSTEM AND METHOD OF IMPROVING CONTACT CENTER SUPERVISOR DECISION MAKING - Various embodiments of systems and methods for facilitating decision making in a business operation are described herein. In an embodiment, the method involves receiving a first set of data representing predefined optimal performance factors of the business operation and generating a performance baseline based on an aggregate of the optimal performance factors. Further, the method involves receiving, in real-time, a second set of data representing performance measures initiated by a plurality of entities and predicting a potential business performance based on analyzing a collective impact of the initiated performance measures on a current business performance. In another aspect, the method involves comparing the predicted business performance with the generated performance baseline and providing a recommendation on the initiated performance measures based on the comparison. | 04-03-2014 |
| 20140095269 | AUTOMATED ASSESSMENT CENTER - Systems and methods for providing an automated assessment to a user may include authenticating, by a processor, the user for the automated assessment, providing, by the processor, a description of a job to the user, providing, by the processor, a plurality of tasks to the user, receiving, by the processor, a plurality of responses, wherein each response is elicited by at least one of the plurality of tasks, associating, by the processor, one or more first numerical scores with at least one response, providing, by the processor, at least a portion of a response to an evaluator for evaluation according to predetermined criteria, receiving, by the processor, one or more evaluations for at least a portion of one response, associating, by the processor, one or more second numerical scores that correspond to at least one evaluation and processing, by the processor, the one or more first numerical scores and the one or more second numerical scores to obtain an assessment rating. | 04-03-2014 |
| 20140095270 | METHOD AND SYSTEM FOR MANAGING GRANTS - A system and method for managing grants is provided. A method includes multiple entities associated with a grant, each having an instance of a grant management application. Each instance of the grant management application includes the capability to receive disparate fiscal, human resource, and program data associated with the grant, and to compare the combined data to a goal of the grant to determine the entity's performance to the goal. The combination of instances of the grant management application allows for a complete roll-up of individual entity's performance into a total performance for the funder of the grant and according to the funder's specifications. | 04-03-2014 |
| 20140100923 | NATURAL LANGUAGE METRIC CONDITION ALERTS ORCHESTRATION - Enterprise data sources can be monitored to detect metric conditions via rules, and alerts can be generated. The alerts can be presented as natural language descriptions of business metric conditions. From an alert, the reader can navigate to a story page that presents additional detail and allows further navigation within the data. Additional detail presented can include a drill down synopsis, strategies for overcoming a negative condition, links to discussions within the organization about the condition, options for sharing or collaborating about the condition, or the like. | 04-10-2014 |
| 20140108101 | Distributed Corporate Performance Network - The distributed corporate performance network is built on an ad-hoc basis to enable the immediate development of a practical support tool that allows a business manager at any level to | 04-17-2014 |
| 20140108102 | System and method to simulate the impact of leadership activity - A system and method to simulate the impact of leadership activity for individuals in leader and/or manager roles to be able to model their organization as a system and to simulate a plurality of actions that might be taken and their impact on the non-linear dynamics of the organization, its functions, capabilities, processes and outcomes. The system includes an Organization State component, a Leadership Activities component, an Environment State component, and a Simulation Module component. The Simulation Module component takes in initial conditions defined for the Organization State, Leadership Activities and the Environment State, iterates the functions and process of the organization through time, simulates the interactions of the various variables described in the Organization State, the Leadership Activities and the Environment State and the interactive effects among them and provides outputs of a plurality of measures for each time step. | 04-17-2014 |
| 20140114728 | METHOD AND SYSTEM FOR DATABASE BENCHMARKING - A method and system to define a plurality of benchmark component types, each of the benchmark component types being a meta model defining the benchmark component type; generate instances of the plurality of benchmark component types; define parameters associated with the plurality of benchmark component types; and combine one or more of the instances of the plurality of benchmark component types and the defined parameters associated with the benchmark component types being combined. | 04-24-2014 |
| 20140114729 | ASSESSING OUTSOURCING ENGAGEMENTS - Systems and methods for assessing performance of an outsourcing engagement are described. According to the present subject matter, the system(s) implement the described method(s) for assessing the outsourcing engagement. The method includes identifying at least one Critical Success Factor (CSF) associated with the outsourcing engagement between a vendor and a client based on conducive conditions of outsourcing. The method further includes determining at least one of a plurality of parameters and a plurality of sub parameters associated with the identified at least one CSF, wherein the plurality of parameters and the plurality of sub parameters are inter dependent and effect performance of the at least one CSF. Further, the method includes assessing a value of performance for at least one parameter and at least one sub parameter from amongst the plurality of parameters and the plurality of sub parameters respectively, based on a system dynamics model. | 04-24-2014 |
| 20140129296 | METHOD AND SYSTEM FOR OFFERING AND PROCURING WELL SERVICES - A system for procuring well services for a location is disclosed. The system comprises a computer processor and memory; an input module stored in memory, executing on the computer processor, and configured to obtain a location data item comprising a geographic location; a processing engine, executing on the computer processor, and configured to: receive a plurality of well completions for the location, and compare a first well completions of the plurality of well completions to a second well completions of the plurality of well completions; and an output module stored in memory, executing on the computer processor, and configured to display the first well completion and the second well completion to a user. | 05-08-2014 |
| 20140129297 | DETERMINING CALCULATION EXPRESSION FOR FINDING KPI RELATING TO BUSINESS PROCESS - A computer-implemented method is disclosed for determining a calculation expression for finding a KPI relating to a business process (process KPI) on the basis of a KPI obtained in each task (task KPI), the business process being representable as a graph structure including a plurality of tasks and edges representing how processing of the tasks proceeds. The method includes preparing a table defining a group of composite operation expressions for the task KPIs of the plurality of tasks, the composite operation expressions being associated with a predetermined relation of the plurality of tasks for each task KPI type; determining composite operation expressions for the task KPIs over the business process for each task KPI type by referring to the table; and creating a calculation expression for finding the process KPI of the business process using the composite operation expressions for the task KPIs over the business process. | 05-08-2014 |
| 20140129298 | System and Method for Multi-Dimensional Average-Weighted Banding Status and Scoring - Method and system for generating summary scores from heterogeneous measures retrieved from multi-dimensional data structures for monitoring organizational performance. Scorecards are created for each group of tree-structured measures branching from Parent nodes to child nodes based on Key Performance Indicators (KPI). Scores for each parent node may be obtained by rolling up scores for child nodes reporting to the parent node. KPI's at the lowest level are mapped on first scale, then mapped to a normalized scale, and score values determined. KPI scores are weight-averaged for roll-up to a parent node determining the score for that node. Multiple parent nodes may be rolled-up to a higher level node in a similar way. Multiple dimensions of the measure such as geographic and temporal may be scored simultaneously. | 05-08-2014 |
| 20140136297 | INCREMENTALLY DEVELOPING BUSINESS PERFORMANCE INDICATORS - A method, system and computer program product for developing a business performance indicator for an organization comprises receiving from a first member of the organization a first metric formula M | 05-15-2014 |
| 20140136298 | SYSTEMS AND METHODS FOR GENERATING DATA VISUALIZATION DASHBOARDS - An aspect of the technology described relates to a dashboard creation system for generating dashboards displaying key performance indicator (KPI) information. The dashboard creation system includes: a business database comprising a plurality of business values; an intermediate table comprising intermediate data; and at least one KPI record. In some implementations, the intermediate data includes: an intermediate value corresponding to a selected plurality of the business values; and an intermediate link identifying the corresponding selected plurality of business values. Also, the KPI record may include: a KPI value corresponding to the intermediate value; a KPI link corresponding to the intermediate link and identifying the corresponding selected plurality of the business values; and a KPI format corresponding to a desired graphical format for depicting the KPI value. A processor may be provided to render the KPI value in the KPI format. | 05-15-2014 |
| 20140164072 | System and Method for Quantified Quality Analysis and Benchmarking for Building Information Modeling - A system and method for providing reliable means of benchmarking quality for BIM models. The system and method can provide a concrete measurable means to the quality of a BIM model. The system also provides mechanism to see how a BIM model is in terms of its quality relative to other similar BIM models. | 06-12-2014 |
| 20140172513 | ENVIRONMENTAL COMPLIANCE AND MANAGEMENT SYSTEM - A system and method facilitating review, communication and monitoring of regulatory compliance on a utility or project and in particular a computerized, web-based, environmental compliance system (ECS) which monitors, evaluates and displays environmental compliance (or non-compliance) information for any utility or construction project. This includes receiving, storing, communicating and displaying compliance data and information extending over the life of the project from (a) project development phase, through (b) the construction phase, (c) operation phase, and finally (d) project decommissioning phase. | 06-19-2014 |
| 20140172514 | METHOD AND APPARATUS FOR CALCULATING PERFORMANCE INDICATORS - A method and apparatus for generating performance indicators and improving performance based on metrics is disclosed. During work on a user story (project) for completion, teams and individuals perform work. This work on the user story is tracked and based on the tracking of the work, the system generates or receives metrics that define the team and individual actions. These metrics are used to calculate performance indicators which are provided to a manager, the team, or an individual. The calculation may include use of a weighting value and comparison of the performance indicator to a threshold. Responsive to the performance indicators various actions may occur including: providing training, moving an individual from the team to a different team, changing one or more physical processes by which work on a user story occurs, and terminating employment of an individual on a team. | 06-19-2014 |
| 20140172515 | Feed Creation For Use With Sales Force Automation And Collaboration Solutions - Business users of a sales force automation solution can be enabled to receive updates and other relevant and timely information relating to key performance indicators (KPI) and other metrics via a news feed approach. A business user who is not directly registered to receive notifications about status changes in a particular data structure or business process can nonetheless be provided, via a feed bot service, with a feed content item generated upon detection of a status change in one or more data structures underlying one or more business processes of a customer organization using the sales force automation solution. The feed content item can relate to progress toward or achievement of a key performance indicator of the customer organization. | 06-19-2014 |
| 20140172516 | SYSTEMS AND METHODS FOR STREAMLINING DATA COMPILATION AND REPORT GENERATION - The systems and methods for streamlining data compilation and report generation include storing one or more academic categories having one or more performance indicators in an electronic database, each performance indicator forming part of a sentence. A metric associated with each performance indicator forms another part of the sentence. The academic categories are displayed on a screen with the performance indicators and metrics associated therewith for selection by a user. Student information is then received and processed along with the selections of the academic categories, the performance indicators and the metrics from an interactive computer medium over a communication network. The received performance indicators are combined with each of the received metrics, and based on the student information, to create at least one complete sentence presentable in a student report measuring the academic performance of a student for one or more academic categories. | 06-19-2014 |
| 20140180770 | DETERMINING METRICS ASSOCIATED WITH REFERRERS - Computer-implemented methods, computer-readable media, and computer systems for acquiring talent for organizations. A referrer who has referred a candidate for a job is identified. An evaluation of the candidate for the job is tracked. A metric that represents a quality of the referred is determined based on the tracking of the evaluation of the candidate for the job, and provided. | 06-26-2014 |
| 20140188572 | ANALYZING PERFORMANCE INDICATORS - Techniques for performing a time period change analysis include identifying a performance indicator associated with a set of data, the performance indicator representing a statistical metric associated with the set of data; identifying one or more master data measures associated with the performance indicator from a plurality of master data measures, the performance indicator based on the one the master data measures; for each time period of a plurality of times periods, determining a value of the one or more master data measures; for each master data measure, determining a difference between the values of the master data measure associated with two time periods of the plurality of time period; and preparing the determined difference for display to a user through a graphical user interface. | 07-03-2014 |
| 20140188573 | AGRICULTURAL INPUT PERFORMANCE EXPLORATION SYSTEM - Methods, apparatuses and computer program products are provided for facilitating the exploration and evaluation of the comparative performance of agricultural inputs. Methods are provided that include receiving selection of one or more primary agricultural inputs and one or more comparison agricultural inputs. The methods further include accessing one or more primary data points comprising at least one performance measurement regarding the primary agricultural input and accessing one or more comparison data points comprising at least one performance measurement regarding the comparison agricultural input. The methods also include determining one or more comparative performance data points based on the primary and comparison data points and causing information regarding the comparative performance data points to be displayed. | 07-03-2014 |
| 20140188574 | SYSTEM AND METHOD FOR OBJECTIVE ASSESSMENT OF LEARNING OUTCOMES - A system for objective assessment of learning outcomes comprising a data repository comprising at least a hierarchical arrangement of a plurality of learning goals, a report generator coupled to the data repository, an analysis engine coupled to the data repository, a rules engine coupled to the data repository, and an application server adapted to receive application-specific requests from a plurality of client applications and coupled to the data repository. The application server is further adapted to provide an administrative interface for viewing, editing, or deleting a plurality of learning goals and relationships between them, learning assessment tools, learning outcome reports, and learning indexes, and the rules engine performs a plurality of consistency checks to ensure alignment between and among learning goals, learning assessment tools, learning outcomes, and learning indexes. The application server receives learning assessment data and the analysis engine performs analyses to generate a plurality of learning indexes. | 07-03-2014 |
| 20140188575 | COLLABORATIVE QUALITY ASSURANCE SYSTEM AND METHOD - The system and method for quality assurance (QA) of educational institutions, programs, courses, services, and processes stores a QA framework associated with an educational QA review in a database. The QA framework comprises one or more Quality Components (QCs) such that each QC is associated with one or more Quality Indicators (QI). Each QI is defined as a statement related to an educational quality attribute. A QI evaluation template is presented to one or more QA reviewers over a network for evaluating each QI. The QI evaluation template is used by the one or more QA reviewers for entry of one or more Observation Information (OI) for a QI under evaluation and associating each OI with respective evidence information and recommendation information (RI). The RI is then prioritized based on one or more evaluative metrics. | 07-03-2014 |
| 20140188576 | TRACKING INDUSTRIAL VEHICLE OPERATOR QUALITY - The overall quality of a workforce is analyzed, scored and presented using an analysis engine that performs a multi-domain analysis on enterprise data. The analysis engine presents key information about the performance of a workforce across a range of hardware devices so as to inform different users in their unique contexts and roles within a business organization as to workforce performance. The analysis engine associates a customizable performance profile with each workforce member. Each performance profile is comprised of a plurality of performance measures. Each performance measure in turn, represents a performance metric that measures some aspect of the job duties performed by the associated workforce member, e.g., an industrial vehicle operator. The scores are aggregated into an overall performance profile score. To compute the scores, data is considered across multiple domains, e.g., by collecting and analyzing data from industrial vehicle data systems, warehouse management systems, labor management systems, etc. | 07-03-2014 |
| 20140195310 | VIRTUAL TRAINER FOR IN VEHICLE DRIVER COACHING AND TO COLLECT METRICS TO IMPROVE DRIVER PERFORMANCE - A method of providing visual feedback to a driver based on data collected during vehicle operation. A processor at the vehicle analyzes vehicle data, and determines when predetermined threshold values have been reached for particular parameters. Whenever such a threshold is reached, a visual alert is presented to the driver. Certain parameters have at least two threshold values. When a first threshold value is reached, an alert is presented to the driver, but no data is recorded or reported. When a second threshold value is reached, another alert is presented to the driver, and data is recorded for reporting to a driver manager or supervisor. The tiered threshold approach provides a warning to a driver, such that if they correct the behavior triggering the warning, their supervisor is never notified of that behavior. However, if the behavior escalates, and the second threshold is breached, the behavior is recorded. | 07-10-2014 |
| 20140200968 | SYSTEM AND METHOD FOR DETERMINING COMPETITIVE OPPORTUNITY METRICS AND INDICES - A system and method for assessing competitive opportunities is provided. Transaction records for a merchant peer group are identified, wherein the records are associated with a predetermined period of time. A competitive opportunity metric is determined for a particular merchant from the merchant peer group based on computer processing a first subset of the transaction records. A peer group competitive opportunity metric is determined based on computer processing a second subset of the transaction records. An index is generated based on the competitive opportunity metric and the peer group competitive opportunity metric to indicate performance of the particular merchant relative to the merchant peer group. | 07-17-2014 |
| 20140207531 | Systems And Methods For Assessing Organizations Using User-Defined Criteria - The present inventive subject matter is drawn to apparatus, systems, configurations, and methods of automatically assessing an organization using user-defined criteria. In one aspect of this invention, an organization assessment system is automatically configured to interface with one or more enterprise entities or other third party entities, track and store performance data related to the one or more enterprise entities, and present a composite score to users based on their user-defined criteria. | 07-24-2014 |
| 20140222527 | APPARATUS, SYSTEM, AND METHOD FOR OIL AND GAS BENCHMARKING - Implementations described and claimed herein address the foregoing problems, among others, by providing apparatuses, systems, and methods for correlating aggregated production and revenue data with aggregated cost and expense data. In one implementation, a dataset corresponding to a plurality of producing wells is received. The dataset includes revenue and production data and expense and cost data. The revenue and production data is aggregated. The revenue and production data is aggregated for a subset of the plurality of producing wells. The subset corresponds to one or more geographical locations. The cost and expense data is aggregated. The cost and expense data is aggregated for the subset. The aggregated revenue and production data and the aggregated cost and expense data is anonymized to remove proprietary and confidential information. The anonymized revenue and production data with the anonymized cost and expense data is correlated based on a production date range. | 08-07-2014 |
| 20140244363 | PUBLICATION OF INFORMATION REGARDING THE QUALITY OF A VIRTUAL MEETING - Arrangements relate to the publication of information regarding the quality of a virtual meeting. One or more performance indicators related to an aspect of the meeting can be collected. The performance indicators can be collected automatically or by input by a meeting attendee. The collected performance indicators can be aggregated. The aggregated performance indicators can be published to an external computing system, such as a social collaboration system. | 08-28-2014 |
| 20140244364 | BENCHMARKING SYSTEM USING BENCHMARKING SCENARIO TAG TEMPLATES - In some implementations, a benchmarking system may be used to provide benchmarking data or reports. The benchmarking system may include benchmarking scenario tag templates that may include tags associated with defined data structures. In some instances, the data structures may be defined in a technology- or solution-independent manner. A business data provider may request a benchmarking tag template and associate the tags with the relevant elements of business data. The tagged elements of the business data may be extracted and transformed to be loaded into the benchmarking system. In some instances, the tagged elements of the business data may be transformed by anonymization or pseudonymization. The benchmarking system may use the tagged elements of the business data and other data to generate benchmarking data. The business data provider may opt in to a scenario to include the tagged elements of the business data into a benchmarking data database. | 08-28-2014 |
| 20140249892 | INTEGRATED SYSTEM AND METHOD FOR ENVIRONMENTAL SUSTAINABILITY MANAGEMENT - Integrated management environmental sustainability system and method that includes a server ( | 09-04-2014 |
| 20140249893 | AGRICULTURAL PERFORMANCE INFORMATION SYSTEMS AND RELATED METHODS - Embodiments of agricultural performance information systems are presented and disclosed herein. Other examples and related methods are also disclosed herein. | 09-04-2014 |
| 20140278825 | Dynamic Database Calculations Without Saving Modified Data - A system and method include receiving data corresponding to a proposed action in an application coupled to an application database that stores data corresponding to the application, merging data corresponding to previously stored application actions with the data corresponding to the proposed action to create a replicated image on an in memory database, and updating a key performance indicator based on the replicated image without storing the data corresponding to the proposed action in the application database. | 09-18-2014 |
| 20140278826 | Enhanced Human Capital Management System and Method - A system and method for human capital management. A set or sets of records corresponding to employees are encoded on a digital storage medium. Each record contains values for human capital management metrics. A user device accesses these records and presents on a display a dashboard management window. The dashboard management window contains at least one dashboard, which has at least one automatically-generated representation of the human capital metric values stored in the records encoded on the digital storage medium. The dashboards and their representations allow a user to effectively and efficiently manage human capital by easily viewing human capital metrics in a meaningful way. | 09-18-2014 |
| 20140278827 | NETWORK-BASED REAL ESTATE MARKETPLACE DATABASE AND BROKERGE METRICS - A system and method for generating real estate brokerage metrics is disclosed. In one embodiment, a method of generating real estate agent metrics includes generating a real estate record from information received from an agent, storing the real estate record in a database of real estate records, receiving a request to generate at least one real estate brokerage metric, parsing the request to identify a brokerage and to determine the at least one real estate brokerage metric, identifying at least one agent associated with the brokerage, querying the database of real estate records to obtain data associated with the at least one agent associated with the brokerage and the at least one real estate brokerage metric, calculating the at least one real estate brokerage metric using the data obtained from the database, and providing the at least one real estate brokerage metric to a client device. | 09-18-2014 |
| 20140297372 | EVALUATION SUPPORT DEVICE AND EVALUATION SUPPORT METHOD - A non-transitory computer-readable recording medium stores an evaluation support program that causes a computer to execute a process including referring to purchase history data of articles in a plurality of salesrooms stored in a storage unit, and identifying a purchase status of articles purchased in a plurality of different salesrooms other than a first salesroom by purchasers included in a group of purchasers who have purchased articles in the first salesroom; and calculating an association degree between the first salesroom and the plurality of different salesrooms, based on whether articles have been purchased in the plurality of different salesrooms as indicated by the purchase status. | 10-02-2014 |
| 20140304039 | MARKETING MANAGEMENT SYSTEMS - A method for managing a performance-based award of a new distributorship within a network of distributorships. The method includes tracking a metric associated with an existing distributorship within the network of distributorships, comparing the metric with a corresponding metric threshold, determining whether the metric satisfies the corresponding metric threshold, and automatically allocating the new distributorship to the existing distributorship within the network of distributorships. | 10-09-2014 |
| 20140304040 | METHOD AND SYSTEM FOR IMPLEMENTING A COMPOSITE QUALITY PERFORMANCE INDEX - Disclosed is an improved method and mechanism to implement a framework for defining multiple Quality Variables. Each quality variable corresponds to its own weight, measurement definitions, control range values and normalization formula. | 10-09-2014 |
| 20140316861 | Trust Rating Metric for Future Event Prediction of an Outcome - In at least one embodiment, a trust rating system and method provide a precise and accurate, structured (yet adaptable and flexible), quantifying way of expressing historical trustworthiness so the user or decision maker can make more informed decisions on the data or information being evaluated. | 10-23-2014 |
| 20140316862 | PREDICTING CUSTOMER SATISFACTION - Systems and methods for predicting customer satisfaction are disclosed. An example method includes identifying business factors related to customer satisfaction. The method also includes translating the business factors to measurable metrics. The method also includes predicting for a user, variations in performance leading to lower customer satisfaction, based on the measurable metrics. | 10-23-2014 |
| 20140324552 | ANALYSIS AND ANNOTATION OF INTERACTIONS OBTAINED FROM NETWORK TRAFFIC - A method comprises the steps of obtaining interactions from network traffic for storage in a playback device, analyzing the obtained interactions to determine correlations between the obtained interactions and a knowledge base and annotating the obtained interactions based at least in part on the analysis of the obtained interactions. The obtaining, analyzing, and annotating steps are performed by at least one processing device comprising a processor coupled to a memory. | 10-30-2014 |
| 20140330621 | CMS STARS RATING DATA MANAGEMENT - A computer-based method for managing CMS (Centers for Medicare and Medicaid Services) Stars program data includes storing historical CMS raw scores and Stars ratings in a database, which is in communication with a computer system having a user interface. The database is updated with CMS measurement data (or Stars rating data) for an insurance program, for example a Medicare Advantage Part C or Part D insurance plan or contract. The computer system is used to calculate CMS raw scores for the insurance program, based on the updated CMS Stars rating data. CMS Stars ratings are modeled and output to the user interface, based on the calculated raw scores. | 11-06-2014 |
| 20140337106 | COMPUTER-IMPLEMENTED METHODS AND SYSTEMS FOR PERFORMANCE TRACKING - Computer-implemented methods and systems enable real-time performance comparisons between users and peers by tracking user beliefs, observations, and responses to performance issues. The system operates in a series of cycles, where each user is asked to input outcome information for each cycle. The system tracks beliefs of users relating to the improvement of the outcome by asking the users to compare methods for achieving the outcome and to define their priorities. The system provides real-time charts to users such as heat maps and Gaussian curves, allowing users to observe the popularity and performance ranking of chosen priorities as compared to others. | 11-13-2014 |
| 20140344024 | BUSINESS COCKPITS BASED ON IN-MEMORY DATABASE - Embodiments of the present disclosure provide systems and methods for a lightweight monitoring application with key performance indicators (KPI) reporting and management. The method may include displaying a page with a plurality of tiles on a user device. The tiles displayed on the page may include a plurality of key performance indicator (KPI) tiles and at least one of a report tile, a news tile and a collaboration tile. The method may retrieve metadata from an in-memory database, the metadata from the in-memory database may correspond to content displayed in at least one of the KPI tiles on the page. In response to an input from a user input apparatus selecting one of the tiles displayed on the page, the method may display additional details or controls for the selected tile. | 11-20-2014 |
| 20140358645 | ASSET MANAGEMENT KEY PERFORMANCE INDICATORS AND BENCHMARKING - Monitoring asset performance to identify key performance indicators (KPIs) is described. A method is described including receiving a set of asset performance information relating to at least one target asset associated with a company, calculating a KPI in view of the set of asset performance information, determining a cost benefit measurement based on the calculated KPI, and generating a report including at least one of the KPI or the cost benefit measurement. Additionally, the calculated KPIs and/or cost benefit measurements may be used to perform intra-company comparisons and inter-company comparisons. | 12-04-2014 |
| 20140365278 | INFORMATION PROCESSING APPARATUS - An information processing apparatus includes a storage and a controller. The storage stores a plurality of tasks for which first threshold values are respectively assigned. The controller communicates with the storage, the controller being programmed to select a first task group from the plurality of tasks, provide a first task from the first task group, calculate a first score based on an operation result of the first task, and determine whether or not to provide a second task from the first group tasks based on a comparison between the first score and the first threshold value for the second task. | 12-11-2014 |
| 20140379437 | Computer Enabled Enterprise Business Monitoring System - A networked graphical user interface for creating, manipulating and displaying depictions of user chosen data is provided. The graphic interface communicated to a user display in a radial positioning provides a plurality of individual depictions allowing user choices to initiate a data communication to said user device, or to initiate secondary depictions relating to one or a plurality of sub choices available to said user, using a pointing device. Secondary graphic interfaces provide grid selection and positioning for visual renditions of data communicated per user choice. | 12-25-2014 |
| 20150019300 | ECONOMIC PERFORMANCE METRIC BASED VALUATION - Apparatuses, methods and storage medium associated with determining valuation(s) for one or more companies are disclosed herein. In embodiments, a method for computing valuation of a company may include filtering out outlying ones of a plurality of valuations and a plurality of objectively measurable economic performance metric values of a plurality of other companies. The method may further include computing value driver model parameters and risk ratio model parameters of a valuation model, and outputting the model parameters of the valuation model to a modeler for use to compute an economic performance metric values based valuation of a company. Other embodiments may be described and claimed. | 01-15-2015 |
| 20150019301 | SYSTEM AND METHOD FOR CLOUD CAPABILITY ESTIMATION FOR USER APPLICATION IN BLACK-BOX ENVIRONMENTS USING BENCHMARK-BASED APPROXIMATION - A system and method for providing cloud performance capability estimation and supporting recommender systems by simulating bottleneck and its migration for any given complex application in a cost-efficient way are provided. To do this, first, the system and method builds an abstract performance model for an application based on the resource usage pattern of the application in an in-house test-bed (i.e., a white-box environment). Second, it computes relative performance scores of many different cloud configurations given from black-boxed clouds using a cloud metering system. Third, it applies the collected performance scores into the abstract performance model to estimate performance capabilities and potential bottleneck situations of those cloud configurations. Finally, using the model, it can support recommender systems by providing performance estimates and simulations of bottlenecks and bottleneck migrations between resource sub-systems while new resources are added or replaced. | 01-15-2015 |
| 20150019302 | System for Analyzing Contracts and Supplier's Performance - A system for analyzing and taking actions pertaining to contracts and supplier's performance in a procurement process, including: a module containing a database of contracts of suppliers; and a module adapted for measuring, analyzing and managing the performance of a supplier. The system allows the viewing of a supplier performance report corresponding to the specific contract selected, as well the viewing of contracts corresponding to the specific supplier selected. The system also allows a user to make a decision regarding the renewal or termination of the contract with a specified supplier, for example, based on the performance report of the supplier. | 01-15-2015 |
| 20150025941 | METHODS AND SYSTEMS FOR MANAGING PRODUCT TEST ORDER TRACKING, REPORTING, AND PRODUCT DISPOSITION - A method and system for collecting and managing data of test orders of a number of different service types, and presenting in a plurality of different formats the up-to-date data, status, and results of the test orders. Such method and system can be an integral part of product manufacturing, logistic, and/or quality control and assurance processes. Such method and system can filter, organize, and generate from the test order records a plurality of different types of reports organized by the characteristics of the information recorded in the reports, wherein the characteristics include, but not limited to, granularity of the information, request dates, service dates, and report dates of the test orders, service types, product items, product categories, industries, suppliers, factories, factory countries, product and process dispositions associated with the test orders, statuses, and results of the test orders. | 01-22-2015 |
| 20150025942 | FRAMEWORK FOR INTERNAL QUALITY ANALYSIS - An apparatus for assessing and controlling the quality of a project in a production environment is provided. The apparatus comprises a memory, a processor, and a module stored in memory, executable by the processor, and configured to: receive a deliverable; process the deliverable, wherein processing the deliverable comprises assigning a quality score to the deliverable; compare the quality score value to a threshold value; and determine if the deliverable requires an action in response to comparing the quality score to the threshold value. | 01-22-2015 |
| 20150025943 | SYSTEM AND METHOD FOR MEASURING, COMPARING AND IMPROVING WORK FORCE COMMUNICATION RESPONSE TIMES, PERFORMANCE, EFFICIENCY AND EFFECTIVENESS - A system and method for measuring the efficiency and effectiveness of individuals and automated systems by using transaction based measurements of communications that are normalized into a velocity score to depict excellent performance versus poor performance. Individual velocity scores may be aggregated to grade a person, a group, a department, a company or an industry or geography. The velocity score includes a plurality of weights that are used to provide higher or lower velocity scores depending on criteria selected by the entity. | 01-22-2015 |
| 20150039401 | METHOD AND SYSTEM FOR IMPLEMENTATION OF ENGINEERED KEY PERFORMANCE INDICATORS - A method and system engineers Key Performance Indicators (KPIs). This method and system helps KPI engineers: 1) design effective KPIs based on target KPI behavior and performance leverage points; 2) validate KPI designs against sample sensor data while taking into account goal, resource, and policy changes; 3) verify that KPIs are usable and flexible based on user & owner feedback; and 4) calibrate KPIs for environmental and operational changes, plus anomalies. | 02-05-2015 |
| 20150046228 | SYSTEM FOR AND METHOD FOR COMMISSION AND KPI TRACKER AGGREGATION AND CONTEXTUALIZATION - Exemplary embodiments provide a tool that aggregates data from multiple database sources and application programming interfaces. The tool takes the data collected from the sources and applies one or more pre-defined formulas to the data in order to execute enhanced performance calculations. The tool may receive updated data from the sources at defined intervals. Certain data may be provided in real time. The updated data and/or real time data can be used to refine the calculations and provide updated calculations. | 02-12-2015 |
| 20150046229 | MANAGING TRAILERS AND SHIPMENTS - A shipping management system manages trailers and shipments across supply chains, provides universal dashboards for shipment and trailer management and for monitoring meaningful statistics, and provides universal analysis and optimization techniques for shipment and trailer visit management and for analyzing and optimizing meaningful statistics. | 02-12-2015 |
| 20150046230 | SYSTEM AND METHOD OF EVALUATING INFORMATION TECHNOLOGY (IT) SYSTEMS - A system and a method of evaluating information technology (IT) infrastructure. The evaluation method may include receiving a value of an IT infrastructure parameter, for example, a value of a data protection parameter, a value of service availability parameter and/or a value of the IT investment parameter, for a first IT infrastructure. A business profile associated with a user of said first IT infrastructure may be received and a plurality of IT infrastructures associated with said received business profile may be identified. For each of said identified plurality of IT infrastructures representative values of IT infrastructure parameter may further be identified. The evaluation may include comparing said received value with said representative values. | 02-12-2015 |
| 20150058093 | REUSABLE USER INTERFACE CONTROL AND RANKING CIRCLE - A system and method for using a ranking circle display, including retrieving state information and progress information for one or more key performance indicators, displaying a page with one or more ranking circles on a portable electronic device, each ranking circle including state information and progress information of a key performance indicator, receiving a user input at the portable electronic device indicating that the user is selecting one of the ranking circles displayed on the page, and in response to selecting one of the ranking circles, displaying additional key performance indicator information or controls for the selected ranking circle. | 02-26-2015 |
| 20150058094 | Assessing a Process Based on Process Drivers and Business Results - Systems and methods for assessing performance of a process are disclosed. In accordance to the method, one or more process drivers of the process and one or more business results achieved by the process are identified for a time frame. One or more driver scores for the one or more process drivers of the process are determined based on a rating scale. Further, one or more result scores for the one or more business results achieved by the process are determined based on one or more targets. In another act of the method, the process is assessed for the time frame using the one or more driver scores and one or more result scores. | 02-26-2015 |
| 20150066602 | METHOD AND DEVICE FOR UTILIZING QUALITATIVE RATINGS TO EVALUATE MEETINGS - A method and electronic device for rating a meeting using qualitative data includes providing a processor, a memory, a network interface and a user interface in operable communication with the processor, and the electronic device is programmed with software including a calendar. The electronic device is programmed to perform the steps of, scheduling a meeting including a list of attendees, after scheduling the meeting, displaying a set of evaluation criteria on the user interface, including displaying a slider bar for each criterion, the slider bar being labeled with indicia having a value. Next the method includes displaying a sliding indicator on each slider bar, and enabling a user to select a value on each slider bar. Summing the selected values for each slider bar to determining an aggregate value and the aggregate value is used to rate the meeting using qualitative data. Output is provided in a dashboard format. | 03-05-2015 |
| 20150066603 | METHOD AND APPARATUS TO ANALYSE SKILL OF CONTACT CENTER EMPLOYEES FROM THE BEHAVIOR DISPLAYED DURING INTERACTIONS WITH CUSTOMERS USING COMPUTER SOFTWARE - A method including the steps of storing a first set of data related to an interaction between a customer and a contact center employee in a computer memory; storing a second set of data regarding an outcome of the interaction in the computer memory; using a computer processor to analyze the first set of data related to the interaction; and using a computer processor to link the second set of data regarding the outcome to the first set of data in the computer memory. The method may further include using a computer processor to determine a score for the contact center employee based on the outcome of the interaction. The method may further include displaying the score for the contact center employee on a computer display. An apparatus comprising the computer processor, the computer memory, and/or the computer display may be used to implement one or more methods above. | 03-05-2015 |
| 20150073874 | REAL TIME PROVISIONAL EVALUATION OF UTILITY PROGRAM PERFORMANCE - Embodiments are directed towards automatic provisional evaluation of utility program performance. Treatment facilities may be determined depending characteristics of a project. A performance profile corresponding to each treatment facility may be generated based on historical information corresponding to each treatment facility. Current usage information and current weather information for each treatment facility may be determined. Pre-treatment usage information that corresponds to each treatment facility may be determined based on the performance profile and the current usage information and the current weather information. A program evaluation report may be generated that includes program realization information. Program realization information may be based on an aggregation of project savings information that corresponds to the treatment facilities. Project savings information may be modified based on confidence weights. A program evaluation report may include information from one or more comparison facilities. | 03-12-2015 |
| 20150073875 | SYSTEM AND METHOD FOR ACQUIRING, PROCESSING AND PRESENTING INFORMATION OVER THE INTERNET - Systems and methods are described for generating a business score and a health score for a business. Business information data sources are queried to extract independent business ratings from each data source. The independently retrieved business ratings are given weighted values based on the scope and authority for each source. An aggregate business score is generated from each of the retrieved business ratings and their weighted values. The aggregate business score is thus a single value based on multiple business information sources. A business health score is further determined by the number of online events a business receives over a period of time and whether or not the business is still exists, | 03-12-2015 |
| 20150073876 | VENDOR CONTRIBUTION ASSESSMENT - The disclosure relates to a computer implemented method and component configured to assess the value of goods and services provided by a vendor to a service agency. An embodiment of the method includes the act of storing, in an electronic database, a total-budget value, an amount-paid value, a case-score value, a total-case-score value, a vendor-service-score value, and a total-vendor-services-score value. The embodiment includes selecting a vendor, forming a vendor-score-contribution value, distributing the case value of one or more service items provided by the vendor, and computing the net contribution of the vendor. | 03-12-2015 |
| 20150073877 | Systems and Methods for Evaluating Performance of a Health Care Provider - In one embodiment, a method comprises receiving an indication of one or more care-episodes from a client device. Each care-episode may include an identifier for one or more physicians, a base-concept corresponding to a medical condition or medical treatment, one or more sub-concepts associated with the base-concept, and an indication of the resources used during the care-episode. The method comprises calculates one or more cost-factors for a base-concept for a particular physician based on the care-episodes associated with the base-concept. The method further comprises determining a specialty and geographic region of the particular physician. A peer group of physicians in the same specialty and geographic region is selected. A performance score is calculated based on the cost-factor for the physician compared to the cost-factors for the peer group of physicians. | 03-12-2015 |
| 20150095117 | MANAGING KEY PERFORMANCE INDICATORS - A computer manages methods for calculating key performance indicators by receiving, a plurality of key performance indicators for an activity measure, wherein each key performance indicator is associated with a key performance indicator method. Determining, a corresponding confidence level for each of the plurality of key performance indicators. Identifying, an ideal key performance indicator based on the confidence level for each of the plurality of key performance indicators. Receiving a request, from an application, for information pertaining to the activity measure, wherein the request includes one or more application parameters related to the requested information. | 04-02-2015 |
| 20150095118 | ENERGY CONSUMPTION REPORTING AND MODIFICATION SYSTEM - Provided are methods and apparatus that determine a benchmark of energy consumption for an energy system and utilize the determined benchmark in a variety of ways. Once determined, the determined benchmark may be compared to current energy consumption and current outdoor temperature to verify proper operation of the system and identify deviations in system operation. The benchmark may be used to determine the impact of an implemented change in the operation of the system. The determined benchmark may also be used to contract for a term in an agreement and to verify the satisfaction of a term in an agreement. | 04-02-2015 |
| 20150095119 | MANAGING KEY PERFORMANCE INDICATORS - A computer manages methods for calculating key performance indicators by receiving, a plurality of key performance indicators for an activity measure, wherein each key performance indicator is associated with a key performance indicator method. Determining, a corresponding confidence level for each of the plurality of key performance indicators. Identifying, an ideal key performance indicator based on the confidence level for each of the plurality of key performance indicators. Receiving a request, from an application, for information pertaining to the activity measure, wherein the request includes one or more application parameters related to the requested information. | 04-02-2015 |
| 20150100391 | Systems And Methods For Discovering An Optimal Operational Strategy For A Desired Service Delivery Outcome - Methods and systems for creating an action plan for a service delivery system comprising a plurality of operational key performance indicators (KPIs). The system receives predetermined information about at least one relationship between two or more of the KPIs, and weights that information based on its source. The system also receives information about operational constraints and desired outcomes. A KPI relationship map is created using both the weighted information and information about KPI relationships within the service delivery system. Future predictions are made based on the KPI relationship map, and the predictions and map are utilized to create an action plan to achieve the desired outcomes in light of the operational constraints. | 04-09-2015 |
| 20150106166 | Interactive Selection and Setting Display of Components in Quality of Service (QoS) Scores and QoS Ratings and Method of Operation - An interactive display apparatus and method for operating a server to trace the origin of data which results in a display of unsatisfactory Quality of Service for a plurality of wireless communication devices and to set thresholds and relative importance of measurements. An apparatus and method to view and set thresholds for discounting scores according to satisfaction. | 04-16-2015 |
| 20150127431 | Performance Evaluation System for Stores - Exemplary embodiments are generally directed to evaluating a performance of a store based on data representative of a transaction parameter for the store based on transactions at a point-of-sale terminal in the store. Exemplary embodiments can generate performance data for the store based on the transaction parameter. The performance data indicates performance of the store relative to a goal for a key performance indicator. | 05-07-2015 |
| 20150149260 | CUSTOMER SATISFACTION PREDICTION TOOL - A customer satisfaction prediction tool is usable to determine a point value for each of a plurality of leading and lagging service indicators associated with a plurality of service cases. The leading indicators may be based on currently open service cases and the lagging indicators may be based on closed service cases. The tool also is usable to add together the point values to produce a total point value, compute an index score based on the total point value, and display the computed index scores. | 05-28-2015 |
| 20150294255 | PERFORMANCE ANALYSIS OF ORGANIZATIONAL PROGRAMS - The present subject matter relates to performance evaluation, and in particular, relates to a parameter-based performance analysis of an organizational program. The method comprises receiving program specification associated with the organizational program. Further, a set of performance parameters may be selected from among a plurality of performance parameters being provided to a user. The plurality of performance parameters pertain to an analysis category. Further, a parameter score for the organizational program, with regard to each of the set of performance parameters, may be determined, based on predefined scoring criteria of the organizational program pertaining to the corresponding performance parameter. Subsequently, an overall performance index may be ascertained by consolidating the parameter score corresponding to each of the set of performance parameters, based on a weight assigned to each performance parameter. The organizational program can be updated, based on at least one of the parameter score and the overall performance index. | 10-15-2015 |
| 20150294256 | SCENARIO MODELING AND VISUALIZATION - A user provides inputs to model scenarios for which data is to be reported. These scenarios are modeled by aggregating events into activities that are then aggregated, themselves, into scenarios. A scenarios analyzer accesses data logs to extract and analyze data for the modeled scenario. The analyzed data is visualized as a histogram with roll up and drill down functionality. | 10-15-2015 |
| 20150302335 | System and method for evaluating leadership abilities and identifying leadership talent among users and organizations in a social network - A system and method for evaluating leadership abilities and identifying leadership talent among users and organizations in a social network, and to compare the leadership abilities of a user to the leadership abilities of other users or categories of users in a social network. The system includes: (1) a user account module configured to create a user profile, (2) a rater invite module configured to send requests for a single evaluation or multiple/subsequent evaluations from individuals that serve on the user's “leadership panel,” (3) a rater categorization module configured to categorize raters in relation to the user, (4) a user request module configured to allow a user to request to evaluate another user, (5) an evaluation module configured to submit ratings of leadership attributes and competencies received from raters or as an optional self-evaluation using a five-point rating scale, and (6) a computation module to capture and update ratings, compute an overall leadership score, assess leadership performance, and determine the “leadership zone” within which an individual falls based on their overall leadership score and number of ratings. Segmentation of users by defined zones allows for the identification of high performance leaders based on experiential input from individuals that have knowledge and observations of the leader and reflects the aggregated assessment of an individual's leadership qualities. | 10-22-2015 |
| 20150302337 | BENCHMARKING ACCOUNTS IN APPLICATION MANAGEMENT SERVICE (AMS) - An application management service account benchmarking. An account profile is generated associated with a target account. Data associated with the target account collected and prepared for benchmarking. A benchmarking pool is formed to include a set of accounts with which to compare the target account. Operational KPIs are designed for benchmarking analysis. Measurements associated with the operational KPIs are determined for the target account and the set of accounts in the benchmarking pool. Benchmarking is conducted based on the measurements. A graph of a distance map is generated and presented on a graphical user interface. Post benchmarking analysis is performed that suggests an action to be performed for the target account. | 10-22-2015 |
| 20150302338 | SYSTEMS AND METHODS FOR SUPPORTING SOCIAL PRODUCTIVITY USING RELEVANCY SCORING - A system comprises a workspace associated with content objects and users, the workspace enabling actors to perform operations on the objects; a data capture module configured to capture scoring factors associated with operations performed, the scoring factors including a number of times a target user has performed operations on the objects, the target user being possibly interested in receiving a notification about the operations performed; a relevance scoring module configured to evaluate the scoring factors associated with the operations performed to generate a relevance score associated with the target user and associated with the operations performed; and a notification module configured to provide a notification to the target user upon satisfaction of a notification threshold condition, satisfaction of the notification threshold condition based on identification of particular operations performed that satisfy relevance threshold conditions, satisfaction of the relevance threshold conditions based on the relevance score associated with the operations performed. | 10-22-2015 |
| 20150310371 | Spatio-Temporal Key Performance Indicators - An approach is provided for providing spatio-temporal key performance indicators (ST-KPIs). The approach tracks metrics, such as crowd density, pertaining to a number of locations. The tracking is performed over time to develop a history of past values that correspond to the metrics. The history is used to predict a trend of future metrics at the locations with the trend resulting in predicted future values that correspond to the metrics at the locations. In this manner, the ST-KPIs reflect the predicted future values at the various locations that are being monitored. A city view is displayed to a user showing the current and predicted values at defined ST-KPI locations throughout the city. | 10-29-2015 |
| 20150310372 | RETAIL TRAFFIC ANALYSIS STATISTICS TO ACTIONABLE INTELLIGENCE - Currently, systems for assessing traffic, such as retail traffic, only output counting results in numeric measures. Current systems do not assess problems and/or provide solutions to problems using traffic analysis methods or applications. The present disclosure is directed to methods, systems and media for applying retail traffic analysis statistics to provide actionable intelligence, such as solutions to particular inquiries or problems. | 10-29-2015 |
| 20150317591 | MOBILE COMPUTING APPLICATION FOR INDUSTRIAL AUTOMATION MANUFACTURING DATA - Systems, methods, and software to facilitate visualization of an application associated with an industrial automation environment are disclosed herein. In at least one implementation, a graphical user interface to the application having a plurality of key performance indicators (KPIs) is rendered. A selection of at least one KPI of the plurality of KPIs is received along with instructions to link the at least one KPI to a home screen of an operating system. Dynamic KPI data associated with the at least one KPI is fed to the operating system for visualization of the at least one KPI on the home screen. | 11-05-2015 |
| 20150324724 | BENCHMARKING PERFORMANCE OF A SERVICE ORGANIZATION - A method and associated systems for benchmarking performance of a service organization. A processor collects recorded performance data that identifies how much time members of randomly selected service teams of the service organization required to perform tasks associated with sub-activities of an activity of interest. The data is sorted by sub-activity and data associated with certain biasing types of tasks may be discarded. For each sub-activity for which enough valid data exists, a sub-activity benchmark is identified as a function of a median of task-performance times associated with that sub-activity. This sub-activity benchmark may be used to derive statistical functions that characterize performance of another service team when performing tasks related to the same sub-activity. Such characterizations may be aggregated and exported to a scorecard report that identifies overperforming and underperforming service teams. | 11-12-2015 |
| 20150324725 | Optimized Planograms - Systems and methods disclosed herein relate to the selection of planogram templates for display in retail stores and in online retail environments and the automatic selection, assignment, and monitoring of items assigned to locations in those templates. Additionally, planogram templates, product assortments, and assignments may be dynamically updated in real time based upon feedback and other factors. | 11-12-2015 |
| 20150324726 | BENCHMARKING ACCOUNTS IN APPLICATION MANAGEMENT SERVICE (AMS) - An application management service account benchmarking. An account profile is generated associated with a target account. Data associated with the target account collected and prepared for benchmarking. A benchmarking pool is formed to include a set of accounts with which to compare the target account. Operational KPIs are designed for benchmarking analysis. Measurements associated with the operational KPIs are determined for the target account and the set of accounts in the benchmarking pool. Benchmarking is conducted based on the measurements. A graph of a distance map is generated and presented on a graphical user interface. Post benchmarking analysis is performed that suggests an action to be performed for the target account. | 11-12-2015 |
| 20150332198 | APPARATUS, SYSTEM, AND METHOD FOR ELECTRONIC DISPLAY OF METRICS - Apparatuses, systems, methods, and computer program products are disclosed for electronic display of metrics. An objective module displays an objective in association with one or more supporting factors for the objective. At least one supporting factor for an objective comprises one or more of another objective, a metric, and a project. A metric module displays a metric in association with one or more supporting factors for the metric. At least one supporting factors for a metric comprises one or more of an objective, another metric, and a project. A project module displays information associated with a project in association with one or more of an objective and a metric supported by the project. | 11-19-2015 |
| 20150339612 | Electronic Organizational Performance Improvement and Social Responsibility Implementation Architecture and Process - This invention relates to the creation of a framework and process for improving organizational performance through the adoption and implementation of social responsibility standards by public or private organizations. This invention relates to the configuration of computer software applications that coordinate and perform specific business or organizational process functions that assist in the implementation of the social responsibility standards and process improvements. The invention includes a description of the positioning of the software applications as well as the composition of general data flows between the computer applications and actors implementing the social responsibility standards and monitoring the effects. By following the steps outlined in the process flow described below, an organization will embed standards and norms in a manner that
| 11-26-2015 |
| 20150347949 | MEASURING PROFICIENCY AND EFFICIENCY OF A SECURITY OPERATIONS CENTER - A method and associated systems for measuring proficiency and efficiency of a security operations center. A processor gathers statistical information that identifies characteristics of a security-operations centers performance of a process during a certain period of time. The processor uses this information to derive values of a set of empirical metrics, and then uses these metric values to derive a set of novel parameters. These parameters quantize characteristics of the organization's proficiency and efficiency when servicing incoming service requests associated with the process. These parameters may also be used to identify proficiency or efficiency standards associated with the organization's past performance and to identify target standards that allow measurement of the organization's current or future performance. | 12-03-2015 |
| 20150347950 | Agent Ranking - A method and system for ranking agents is provided. The method includes retrieving historical assignment data describing past associations with agents and associated tickets. Groups of tickets are identified and historical attributes are extracted. Skills are associated with the agents and new attributes are associated with a new group of tickets. An absolute score for each agent with respect to a new group of tickets is generated and in response, an ordered list of the new group of tickets is generated. | 12-03-2015 |
| 20150347951 | MULTI-TENANT BASED ANALYTICS FOR CONTACT CENTERS - Embodiments of the present invention are directed to a system and method for collecting and analyzing data from a plurality of contact center tenants. A processor collects from a plurality of source devices over a data communication network, real-time metrics data for a plurality of contact centers. The real-time metrics data relates to a plurality of contact center factors. The processor stores the collected real-time metrics data in the data store, and generates benchmark data based on the collected real-time metrics data. The processor determines, for a particular contact center of the plurality of contact centers, performance of the contact center relative to the benchmark data. The processor further outputs a recommendation based on the comparison. | 12-03-2015 |
| 20150347952 | PARTNER ANALYTICS MANAGEMENT TOOL - Systems and methods use a deterministic approach to identify, recruit and manage partners. According to some possible implementations, publicly and proprietary available data may be gathered, normalized and analyzed using proven statistical techniques to derive recruiting and ongoing partner performance. | 12-03-2015 |
| 20150347953 | KPI SPECIFICATION APPARATUS AND KPI SPECIFICATION METHOD - An object of the present invention is to provide a method of calculating a correlation level for each combination between a city indicator and an infrastructure indicator and selecting a city indicator as an issue of a corresponding city to calculate an infrastructure KPI of the city as well as an importance level. Provided is a configuration that includes: a calculation processing unit that processes received data; and a storage device that is connected to the calculation processing unit and stores a plurality of city indicators and a plurality of infrastructure indicators for each city. The calculation processing unit is configured to calculate a correlation level between a designated city indicator among the plurality of city indicators and an infrastructure indicator related to the designated city indicator, and add up the correlation levels for each of the infrastructure indicators to calculate an importance level. | 12-03-2015 |
| 20150356487 | PRODUCT SCORE METHOD AND SYSTEM - Disclosed in one embodiment is a method implemented in a computer system for determining a score of a product. | 12-10-2015 |
| 20150356490 | AMBIENT PROJECT MANAGEMENT - A computer-implemented method of ambient ad hoc project management can include defining a project and associating a project decay function with the project, wherein the project decay function regulates a rate at which project health declines. Responsive to detecting a project event, one or more parameters of the project decay function can be determined from the project event. Project health can be calculated according to the project decay function using the parameter(s). An indication of the project health can be output. | 12-10-2015 |
| 20150363735 | TRACKING CUSTOMER INTERACTIONS FOR A BUSINESS - A computer-implemented method to track customer interactions for a business is described. Movement of a customer at location associated with the business is tracked. At least one interaction between the customer and at least one personnel associated with the business is determined based at least in part on the tracking. The quality of the at least one interaction may be rated based at least in part on the determining. | 12-17-2015 |
| 20150363737 | PERFORMANCE SALES TRACKING FOR A BUSINESS - A computer-implemented method to automate sales performance analysis for a business is described. Voice over internet protocol (VoIP) data related to the business is observed. The observed VoIP data may be compared with at least one metric associated with the business. The metric may be based at least in part on one or more point of sale metrics, personnel metrics, or profit metrics of the business. The method may determine if the observed VoIP data satisfies the one or more metrics associated with the business. At least one personnel associated with the business may be alerted based at least in part on the determining. | 12-17-2015 |
| 20150371170 | TOTAL RELATIVE VALUE ANALYSIS PLATFORM - A Total Relative Value Platform may be provided. The platform may be used to quantitatively make comparisons between law firms and attorneys working on similar matters in the same or similar jurisdictions. The platform may take a set of data related to a selected legal team's performance on a matter and calculate a score representing the legal team's overall effectiveness in resolving the matter (a “GLI Score”). The performance data may include, for example, information indicating the time spent on various tasks, expenses, cost of resolving the issue, and whether the outcome was positive. In this way, it may be possible to compare the GLI Scores of various legal teams with respect to similar matters and determine which legal team is more likely to have a better future performance. Thus, the platform may allow entities to lower their legal costs and make better decisions in the hiring of outside counsel. | 12-24-2015 |
| 20150379591 | Method, System, And Software For Generating Performance Metrics Of Charity Effectiveness - A method, system and software for generating objective metrics reflecting a charity's fiscal behavior and financial effectiveness. The system includes a metrics server receiving a search request for a charity and in turn, retrieving profile information on the charity from a first database and financial information on the charity from a second database. At least one metrics generator analyzes the financial information to generate one or more objective scores useful for comparing charities to each other. The scores indicate, for example, how effective the charity is and charities can be assigned unique identification codes. | 12-31-2015 |
| 20160004988 | METHODS FOR CALCULATING A CUSTOMER SATISFACTION SCORE FOR A KNOWLEDGE MANAGEMENT SYSTEM AND DEVICES THEREOF - A method, non-transitory computer readable medium, and device that calculates a customer satisfaction score for a knowledge management system includes calculating a knowledge artifact score for a plurality of knowledge artifacts obtained from an overall set of knowledge artifacts, based on at least one of a newness value or a utility value for each of the plurality of the knowledge artifacts. Subsequently, a customer satisfaction index for the plurality of knowledge artifacts obtained from the overall set of knowledge artifacts is determined based on at least a knowledge artifact quality and a customer artifact experience. Next a customer feedback score is determined based on at least a knowledge management system performance score and a customer system experience score. A total customer satisfaction score for the knowledge management system is then calculated based on the calculated knowledge artifact score, the determined customer satisfaction index and the determined customer feedback score. | 01-07-2016 |
| 20160012371 | METHOD AND SYSTEM FOR ASSESSING OILFIELD SERVICES | 01-14-2016 |
| 20160019489 | PRIORITIZING BUSINESS CAPABILITY GAPS - Method to perform an operation to prioritize capability gaps, the operation comprising determining, for each of a plurality of business objectives, a weighted effectiveness, criticality, and differentiation (ECD) score, and determining operation of one or more processors, a priority value for each of a plurality of capability gaps based on: (i) the weighted ECD score of each business objective, and (ii) a degree of support the respective capability gap provides towards fulfilling each business objective, wherein each priority value reflects a degree of importance of a capability subject to the respective capability gap. | 01-21-2016 |
| 20160019490 | DERIVATION OF OPERATING ENTITIES AND METRICS FROM COLLABORATION DATA OBTAINED FROM COMPUTING SYSTEMS - In a method for deriving entities and metrics from collaboration data from a plurality of computing systems, collaboration data is extracted from sent mails and calendars at the plurality of computing systems of a plurality of collaborators. The collaboration data is linked to correspond to one or more entities based on an activity type and collaborator metadata of the collaboration data, linked to organizational metadata defining a structure of an organization, and linked to external entities metadata defining one or more entities outside of the organization. A library of metrics is created for the one or more entities, and the metrics are quantified. The metrics are then displayed on a display, and the metrics are analyzed metrics according to instructions received via the display. | 01-21-2016 |
| 20160026960 | METHOD FOR MANAGING KNOWLEDGE WITHIN AN ORGANIZATION - A method to manage knowledge within an organization, a computer-readable storage device storing a plurality of instructions which, when executed by a processor, cause the processor to perform operations for managing knowledge within an organization and an apparatus for managing knowledge within an organization. The method generally is creating asset record documents; creating process record documents; mining the asset record documents and process record documents to create a corporate vocabulary; creating assigned tasks based on corporate vocabulary; linking assigned tasks, asset record documents, and process record documents to people, keywords, departments, subject matter experts, employees, business divisions, activities or projects or combinations thereof; and tracking assigned tasks, asset record documents, and process record documents by employee responsibility, location, department, project or status or combinations thereof. | 01-28-2016 |
| 20160026961 | SOCIAL SELLING INDEX SCORES FOR MEASURING SOCIAL SELLING PRACTICES - The disclosed embodiments provide a system that processes data. During operation, the system obtains a set of data associated with social selling practices for a sales entity on a social network. Next, the system calculates, on a processor, a set of metrics from the data, wherein the metrics are associated with creating a professional brand, finding prospects, engaging with insights, and building relationships. The system then aggregates the metrics into a social selling index (SSI) score for the sales entity. Finally, the system provides the SSI score for use in managing the social selling practices of the sales entity. | 01-28-2016 |
| 20160034838 | ENHANCED OPERATIONAL RESILIENCY SCORING USING INTELLIGENCE INDICATORS - Disclosed herein are systems, methods, and non-transitory computer-readable storage media for describing the resiliency of an organization by obtaining resiliency intelligence, determining confidence in the intelligence, generating resiliency scores, bundling scores into multiple level of granularity, and providing score bundles to users based on a membership level. | 02-04-2016 |
| 20160048793 | Microjob Rating And Payment System - A system and method in which a rating or feedback based system is used on a web or mobile based application for a microjob, also known as a small task, gig, freelance job or microwork. The rating or feedback based system is used to determine either qualification for a microjob, payment for a microjob, or both. The rating or feedback based system is funded by direct deposits or a subscription service. | 02-18-2016 |
| 20160063425 | APPARATUS FOR PREDICTING FUTURE VENDOR PERFORMANCE - The present disclosure provides a vendor procurement apparatus for predicting future vendor performance for a new task based on previous vendor performance. The future vendor performance is determined by comparing the vendor's performance in related previously performed tasks to industry benchmarks in order to determine a rating for the previously performed tasks. These ratings are then weighted according to carrier specifications and averaged to create a prediction of vendor performance. | 03-03-2016 |
| 20160071046 | LEARNER ENABLEMENT FORECAST SYSTEM AND METHOD - A method and computer program product and tool for providing a predictive model that evaluates business needs and requirements against factors of motivation, content relevance and design to provide an indication of a learner's success in applying a training in his/her job situation. The model can generate a value that is compared against a threshold. The threshold is dependent upon the skill type to be applied in executing a job role. Based on the comparison result, the manager or employer makes an informed decision as to the value of the prospective training of the learner. For example, if the value is greater than the threshold, it can be expected that the learner's training will be applied to the job. If the value is lower than the threshold, it can be expected that the learner's training will not be valuable post-training. | 03-10-2016 |
| 20160071047 | System And Method For Evaluation Of Problem-Solving Measures And Corrective Actions - A system and method used for the evaluation of problem-solving measures and corrective actions, including, but not limited to, actions associated with accident prevention, for the purpose of quantifying organizational effectiveness and identifying safety improvement performance. | 03-10-2016 |
| 20160086121 | Providing Gamification Analytics in an Enterprise Environment - Technical solutions for Systems and methods for providing gamification analytics in an enterprise environment are provided. In some implementations, a method includes: analyzing performance of an enterprise data processing application that has been gamified in accordance with a predefined gamification design, by: obtaining gamification data associated with the enterprise data processing application; analyzing the gamification data in accordance with a modeled set of performance criteria; evaluating the predefined gamification design in accordance with the gamification data, thereby generating a predefined number of performance indices; and visualizing the predefined number of performance indices for a user. The predefined gamification design specifies one or more gamification rules. | 03-24-2016 |
| 20160086122 | SYSTEM AND METHOD FOR PROVIDING MULTI OBJECTIVE MULTI CRITERIA VENDOR MANAGEMENT - The present subject matter discloses system and method for facilitating vendor management in procurement process. The method facilitates identification of one or more relevant criteria amongst plurality of criteria. The one or more relevant criteria may be identified either using random forest technique or analytical hierarchical processing (AHP). Further, method is provided for receiving optimal condition for the one or more relevant criteria, a plurality of constraints associated with each of the plurality of vendors, and a plurality of values corresponding to each of the plurality of constraints. After receiving such information, the method is further provided for processing the optimal condition, the plurality of constraints, and the plurality of values using mixed-integer linear programming (MILP) technique in order to obtain an optimal solution. The optimal solution indicates one or more vendors selected from the plurality of vendors during the procurement process. | 03-24-2016 |
| 20160086123 | METHODS AND SYSTEMS FOR EVALUATING JUDICIAL SYSTEM - The present invention discloses a method for evaluating, monitoring, and improving judicial system performance. Methods of the present invention are capable of evaluating any judicial center regardless of jurisdiction. The evaluation score generated according to methods of the invention is capable of being compared directly. Also disclosed are computer information systems and computer-implemented methods for carrying out the evaluation, monitoring, and improving method. | 03-24-2016 |
| 20160098663 | AGENT QUALITY AND PERFORMANCE MONITORING BASED ON NON-PRIMARY SKILL EVALUATION - Contact centers continually monitor the performance of their resources (e.g., human and automated agents) used for processing work items. An agent with a primary skill receives a flow of work items each having an attribute associated with that particular primary skill. However, agents often have non-primary skills and may serve as a backup for other agents. Measuring the agent's skill level with respect to a non-primary skill allows agents to be scored and potentially identified as having the skill as a primary skill. Selectively providing agents with non-primary work items and monitoring the agent's performance with those work items provides a means to assess an agent's non-primary skill using real work items and without the need for testing resources. | 04-07-2016 |
| 20160104090 | STATE DETERMINATION USING PER-ENTITY THRESHOLDS - A GUI displays information about a service, such as a service in an IT environment, and the specification for a related key performance indicator (KPI). The service can be provided by a number of entities (e.g., servers) for which machine data is generated and collected. The KPI is defined by a search query that produces a KPI value from the relevant machine data. Thresholds can aid in translating KPI values into a simpler, and possibly, common set of state values (e.g., Normal, Warning, Critical). A user can supply via a GUI, one or more thresholds that are applied on a per-entity basis in the process of determining a state value for the KPI. | 04-14-2016 |
| 20160104091 | TIME VARYING STATIC THRESHOLDS - A system, method, and graphical user interface (GUI) are disclosed for defining and applying time varying static thresholds. Time varying static thresholds may enable a user (e.g., IT manager) to define multiple sets of key performance indicator (KPI) thresholds that vary over time, for example, one set may apply during week-days and another set may apply on weekends. This may enable a user to have thresholds that take into account cyclical patterns of behavior (e.g., repeat every week). The KPI thresholds may be based on any unit of time, such as an hour of the day, days of the week, a month of the year (such as a holiday season). Each set may include KPI thresholds that specify values that when exceeded may initiate an alert or some other action. | 04-14-2016 |
| 20160104092 | SYSTEMS AND METHODS FOR MANAGING BUSINESS AWARD WORKFLOW - Included are embodiments for managing business award workflow. Some embodiments include receiving information related to a policy, receiving information related to a project, where the project includes a business award to a supplier, and comparing the policy with the information to determine whether the business award adheres to the policy. Similarly, some embodiments include, in response to determining that the business award adheres to the policy, sending at least a portion of the information to a predetermined approver, in response to determining that the business award does not adhere to the policy, preventing the business award to occur and identify a reason that the business award does not meet the policy. | 04-14-2016 |
| 20160104093 | PER-ENTITY BREAKDOWN OF KEY PERFORMANCE INDICATORS - A service monitoring system (SMS) produces key performance indicator (KPI) scores that indicate the performance of a service. To produce the KPI scores, the SMS may process the data for a large number of machine entities that perform the service. This data can be processed on a per-entity basis to produce a per-entity KPI score representing the contribution of a particular machine to the overall KPI. The per-entity KPI scores can be transformed to statistical representations which can be visualized as a distribution stream graph. The visualization may be presented with interactive aspects. | 04-14-2016 |
| 20160110670 | RELATIONAL ANALYSIS OF BUSINESS OBJECTS - Systems, methods, and non-transitory computer-readable mediums having program instructions thereon, provide for analyzing a business object corresponding to a data source with a relational analysis graphical user interface application. The relational analysis graphical user interface application facilitates the analysis of business objects corresponding to a data source through an interactive graphical path. The interactive graphical path depicts a suggested analysis path relating to the business object (i.e., entity). The suggested analysis path corresponds to any relationships (direct or indirect) between the selected entity and other related entities (i.e., corresponding to other data sources). Further, the relationship between the entities is determined based on a heuristic logic. | 04-21-2016 |
| 20160110671 | SYSTEMS AND METHODS FOR VALUING A MERCHANT USING TRANSACTION DATA - A computer implemented method for valuing a merchant based on payment card transactions is provided. The method uses a merchant valuation computing device in communication with a memory. The method includes receiving a valuation request message including a merchant identifier and a report range, receiving a plurality of payment card transactions initiated by cardholders with a merchant associated with the merchant identifier where the plurality of payment card transactions occurred during the report range, determining one or more valuation criteria for the merchant based on the plurality of payment card transactions, and generating a valuation report for the merchant based on the one or more valuation criteria, and transmitting the valuation report. | 04-21-2016 |
| 20160110672 | ENGINE, SYSTEM AND METHOD OF PROVIDING COMPARATIVE BUSINESS VALUATION - A computer-implemented engine, system and method for generating business valuations, scoring, and/or flagging over a network, responsively to information input by a user remote from the engine, system and method. The invention may include a graphical user interface capable of locally querying a user to input the company information, at least one network port capable of remotely receiving the company information from the graphical user interface, and at least one engine communicatively connected to the at least one network port, which engine preferably includes a plurality of rules to generate, responsively to the input company information, at least one of a business valuation, a business score, and/or one or more business flags to be used as indicators in a network marketplace, for the company associated with the inputted company information. | 04-21-2016 |
| 20160110673 | METHOD AND SYSTEM FOR DETERMINING MATURITY OF AN ORGANIZATION - The present disclosure relates to a method and a system for determining digital maturity of an organization for digital enablement. In one embodiment, the method and system determines a weightage value of one or more digital parameters and further determines a final digital maturity index based on the weightage value and one or more digital indices associated with the one or more digital parameters. The method further determines a digital satisfaction index to determine the satisfaction level of the users in determining the digital maturity of the organization. Thus the method and system determines digital maturity of the organization so as to enable digital programs, to determine the focus area for digital maturity, to provide transparency of digital information to managers, to prioritize and implement functions significant for the organization and to identify differentiators for the organization in the context of digital footprint. | 04-21-2016 |
| 20160117624 | INTELLIGENT MEETING ENHANCEMENT SYSTEM - A system, comprising hardware and software executing upon the hardware, for meeting handling that includes a set of stored user profiles, meeting profiles, meeting data, a meeting creation module, a meeting capture module, a meeting processor, and an evaluation module. During a meeting creation process, the meeting creation module can provide an interactive interface for collecting data from a meeting creator to create the meeting profile for the meeting. The meeting capture module captures data communicated between any of the meeting participants. The meeting processor analyzes the data to provide meeting recommendations as the meeting is being conducted. The evaluation module determines an effectiveness rating for the meeting and a performance rating for each of the meeting participant. | 04-28-2016 |
| 20160117625 | METHODS AND SYSTEMS FOR ASSESSING AN ORGANIZATION - Methods and systems for assessing an organization. Values of each of one or more first parameters associated with a first dimension, and values of each of one or more second parameters associated with a second dimension, are received. The first dimension corresponds to an existing innovation strength of the organization. The second dimension corresponds to future innovation strength of said organization. A first rating and a second rating is assigned to each of first parameters and second parameters, respectively, associated with a first dimension and a second dimension, respectively. Based on the first rating and the second rating, a first score and a second score, respectively, is determined. The organization is categorized in one or more categories based on the first score and the second score. Further, the categorization of the organization is displayed through a user-interface on a display device. | 04-28-2016 |
| 20160125344 | METHOD AND SYSTEM FOR DETECTION OF HUMAN RESOURCE FACTORS USING ELECTRONIC SOURCES AND FOOTPRINTS - A system and method for evaluating human factors by modeling their key performance indicators and defining their explanatory factors, manifestations and corresponding diverse electronic footprints in an organization's digital data. Six main human resource (HR) constructs (performance, engagement, leadership, workplace dynamics, organizational developmental support, and learning and knowledge creation) are translated into measurable electronic data. | 05-05-2016 |
| 20160125345 | SYSTEMS, DEVICES, AND METHODS FOR DETERMINING AN OPERATIONAL HEALTH SCORE - Provided herein are methodologies, systems, and devices for calculating and displaying operational health scores based on key operational metrics that are used to evaluate on-shelf-availability. The measure of successful adoption of various key operational metrics is combined to produce an overall operational health score. The operational metrics can include, for example, pick completion, items binned, bin accuracy, manual counts, and manual picks. In some embodiments, these metrics can be weighted to reflect their relative impact on operational health and on-shelf-availability. The operational health scores can be compared with a target operational health score to determine whether each particular store is above or below the desired health score value. In some exemplary embodiments, a heat map can be displayed via a GUI that includes a number of store icons or color coded pins overlaid on a geographical map to represent the operational health score of the stores. | 05-05-2016 |
| 20160132810 | APPLYING AREA OF FOCUS TO WORKFLOW AUTOMATION AND MEASURING IMPACT OF SHIFTING FOCUS ON METRICS - Approaches presented herein enable measuring an impact on performance metrics of shifting a performance focus based on an assignment of communications to a resource based on a performance area in a customer support environment. Specifically, resources, each with several performance area attributes, are assigned performance scores. A performance focus manager selects a shifting performance area of focus and assigns communications to the resources based on the selected performance area. A history manager maintains a set of feedback performance metrics in a selected performance category, including a subset of metrics establishing a baseline for the category. The feedback performance metrics may be queried to determine how a shift in performance focus impacts a performance category and if the performance metrics of the category are within a tolerance. | 05-12-2016 |
| 20160132811 | Influential Peers - A computer method and system provide means for identifying influential organizations in a business network. The system comprises a database of business relationships between organizations. The system applies algorithms to determine which organizations are influential to others. In response to a user searching for a product, service or organization, the system determines which product, service or organization are recorded in the database as connected to an influential organization. | 05-12-2016 |
| 20160132812 | MULTI-CHAT MONITORING & AUDITING SYSTEM - A multi-chat monitoring and auditing system and method are disclosed. The system and method may be used to simultaneously monitor, audit, and manage online, text-based chat interactions between a plurality of customer service representatives and a plurality of users. Chat streams are monitored through the use of flags that may be customized based on the preferences of the system operators. The system and method may also audit chat interactions through data collection and through a dashboard that aggregates and analyzes key performance indicators. A supervisor's dashboard may also be utilized to manage and oversee the chat interactions of a plurality of customer service representatives. | 05-12-2016 |
| 20160132828 | REAL-TIME CONTINUOUS REALIGNMENT OF A LARGE-SCALE DISTRIBUTED PROJECT - A method and associated systems for real-time continuous realignment of a large-scale distributed project. A project-management system, consisting of a computer system, a data warehouse, and remote data-aggregation subsystems, receives project artifacts that describe goals, scope, contractual obligations, and other characteristics of a large-scale project. The distributed system extracts from the artifacts baseline values of benchmarks that measure project progress. Project workers located at multiple sites continuously feed the project-management system, via the data-aggregation subsystems, data describing actual progress on the project. The baseline values and actual-progress values are imported into the data warehouse in a compatible format. The data-warehouse data is then used to generate recommendations intended to resolve problems indicated by the current-progress values, which are then communicated to project managers, who implement them as action plans. The procedure repeats until benchmarks indicate that project parameters have been realigned so as to ensure desired project results. | 05-12-2016 |
| 20160140474 | SYSTEM AND METHOD FOR AUTOMATED PROJECT PERFORMANCE ANALYSIS AND PROJECT SUCCESS RATE PREDICTION - A system and method for predicting a performance of a project. Input data may generated based on data related to one or more managerial systems of an organization; data related to one or more projects the organization is currently working on; and historical data related to one or more past projects. A benchmark may be generated based on events related to projects in one or more organizations. The input data and the benchmark may be used to generate a prediction of at least one future event related to the project. | 05-19-2016 |
| 20160155076 | METHOD AND APPARATUS FOR IMPROVING SERVICE PROVIDER MAINTENANCE | 06-02-2016 |
| 20160155077 | GENERATING A GREEN BUSINESS GUIDE | 06-02-2016 |
| 20160155078 | METHOD FOR DETERMINING CONDITION OF CATEGORY DIVISION OF KEY PERFORMANCE INDICATOR, AND COMPUTER AND COMPUTER PROGRAM THEREFOR | 06-02-2016 |
| 20160171414 | Method for Creating an Intelligent Energy KPI System | 06-16-2016 |
| 20160171416 | REAL ESTATE AGENT RATING | 06-16-2016 |
| 20160189080 | SYSTEM AND METHOD FOR RULE-BASED ANALYTICS OF TEMPORAL-SPATIAL CONSTRAINTS ON NOISY DATA FOR COMMERCIAL AIRLINEFLIGHT OPERATIONS - A method, medium, and system to receive actual flight schedule data, including flight details associated with each flight of the actual flight schedule; determine an estimate of at least one of airline operations performance constraints and metrics based on the actual flight schedule data and at least one of business rules and an execution of a simulation-based model; and generate a record of corrected actual flight data based on the estimate of at least one of airline operations performance constraints and metrics and the actual flight data. | 06-30-2016 |
| 20160189081 | METHOD AND SYSTEM FOR A CROSS-DOMAIN ENTERPRISE COLLABORATIVE DECISION SUPPORT FRAMEWORK - A method and a system for cross-domain enterprise collaborative decision support within an enterprise are provided. The method includes receiving a set of information from an asset component through an embedded cell for analytics (ECA) and analyzing the set of information in real-time using a generative algorithm in a traveling intelligent cell (TIC), the TIC including at least one of a generic equipment and process data set, a specific equipment and process data set, and a dynamic deployment data set. The method also includes measuring asset component performance using the set of information and a key performance indictor (KPI) engine, comparing end results of the measured asset component performance to respective quality specification data using a data mining engine, determining a probability that a process parameter affected the measured asset component performance, and presenting a visualization of a correlated analysis to one or more subscribed users. | 06-30-2016 |
| 20160189082 | USER INTERFACE AND UNDERLYING DATA ANALYTICS FOR CUSTOMER SUCCESS MANAGEMENT - Approaches relating to customer service management for recurring revenue assets are described. A CSM application or other CSM software tool (or set of tools) can include features relating to customer lifecycles, product usage, and/or customer success, each of which can be monitored based on various analytical measures, metrics, indicators, etc. provided by one or more analytical engines. Systems, methods, computer program products, and the like are described. | 06-30-2016 |
| 20160196522 | PULSED-SURVEY SERVICE SYSTEMS AND METHODS | 07-07-2016 |
| 20160196523 | GOAL MANAGEMENT SYSTEM | 07-07-2016 |
| 20160203432 | ASSESSMENT SYSTEM AND METHOD | 07-14-2016 |
| 20160379150 | ORGANIZATION WELL-BEING SNAPSHOT - The present disclosure is directed to an organization well-being “snapshot.” The snapshot comprises a comprehensive set of well-being metrics that have been collected and presented for review. In an example embodiment, metrics are determined for the overall well-being and its dimensions of purpose, belonging, health, and security. Each dimension is subdivided in categories and one or more metrics for each category is defined. Data is collected and metrics are calculated for the categories. Metrics are then aggregated to calculate an overall well-being score for an area within the organization as well the entire organization. Methodologies employed in calculating scores facilitate comparisons between areas within the organization and against an enterprise-wide score. The methodologies further support analysis of trends over time. The snapshot presents well-being metrics clearly and effectively in a manner that increases associate awareness of the organization's well-being status and resources that the organization has made available for associates. | 12-29-2016 |
| 20190147383 | COLLABORATION AND MEETING ANNOTATION | 05-16-2019 |
| 20190147384 | SKILL-SPECIFIC CONTRIBUTOR RATING SYSTEM | 05-16-2019 |
| 20190147509 | USING TRANSACTION DATA TO IDENTIFY COMPUTING DEVICES CAPABLE OF PERFORMING TRANSACTIONS SUBJECT TO TRANSACTION PARAMETERS | 05-16-2019 |
| 20220138658 | AUTOMATED SELECTION OF VEHICLE REPAIRS FOR REINSPECTION - Systems, non-transitory machine-readable storage media, and computer-implemented methods are provided for automated selection of vehicle repairs for reinspection. In general, one aspect disclosed features a computer-implemented method comprising: receiving a notification that a vehicle repair estimate for a vehicle has been submitted by a vehicle repair facility; responsive to receiving the notification, determining whether the vehicle repair facility has satisfied a quantitative vehicle repair re-inspection benchmark; responsive to determining the vehicle repair facility has not satisfied the vehicle repair re-inspection benchmark, determining whether the vehicle repair facility has satisfied a temporal vehicle repair benchmark for repair of the vehicle; and responsive to determining the vehicle repair facility has satisfied the temporal vehicle repair benchmark for repair of the vehicle, initiating a re-inspection of the vehicle. | 05-05-2022 |
