| Class / Patent application number | Description | Number of patent applications / Date published |
|---|
| 379142150 | Connecting to an external information processing terminal (e.g., computer) | 9 |
| 20090016510 | Method and System for Automatically Setting Chat Status Based on User Activity in Local Environment - A method is presented for managing user chat status in a chat application. The chat application automatically detects user activity and/or user inactivity external to the chat application and then automatically sets a user chat status value within the chat application based on the detected user activity and/or the detected user inactivity. The chat application may automatically set the user's current chat status at a given time, for example: based on retrieved schedule information that reflects the user's activity at that given time; based on application usage information that reflects the user's activity at that given time with other applications; based on telephone usage information that reflects the user's telephone activity at that given time; based on information about the ambient environment that reflects the user's activity or inactivity in the ambient environment at that given time; or some other automatically gathered information. | 01-15-2009 |
| 20090136012 | TELECOMMUNICATIONS CALLS - A user accesses a destination such as a call centre | 05-28-2009 |
| 20090214014 | ENHANCED TELEPHONY COMPUTER USER INTERFACE ALLOWING USER INTERACTION AND CONTROL OF A TELEPHONE USING A PERSONAL COMPUTER - An enhanced telephony (ET) computer user interface that seamlessly integrates features of a personal computer (PC) and a telephone into a coherent user interface. The user is provided with a rich variety of functionality that leverages the fact that the PC has considerably more processing power and greater access to variety of data than the ordinary telephone. This processing power and data access is used to the user's advantage as the telephone's capabilities and functionality are greatly expanded. In general, the ET user interface includes a plurality of environments for the user to choose. These environments include a My Contacts environment, a communication preferences environment, and a Call History environment. Each of these environments contains certain available processes and features for controlling and managing telephones. | 08-27-2009 |
| 20090310765 | METHODS, APPARATUS, AND COMPUTER PROGRAM PRODUCTS FOR PROVIDING DYNAMIC REPLACEMENT COMMUNICATION IDENTIFICATION SERVICE - Methods, apparatus, and computer program products provide dynamic replacement communication identification (ID) service. A request is received from a user for dynamic replacement communication ID from a current location of the user. The user requesting dynamic replacement communication ID is authenticated. A user profile of the user requesting dynamic replacement communication ID is retrieved. A current profile of the current location is replaced with the user profile of the user. | 12-17-2009 |
| 20100158226 | Method and system for configuring a contact database associated with a user - A method implemented by a network entity that comprises identifying contact information associated with a previously-originated call, receiving from a user information indicative of a desired modification to a database associated with the user, wherein the desired modification involves the contact information associated with the previously-originated call. The method further comprises configuring the database associated with the user at least in part on the basis of the desired modification and the contact information associated with the previously-originated call. | 06-24-2010 |
| 20100232586 | CALLER INFORMATION SYSTEM - A system is provided for managing telephone calls made to special service numbers. Information extracted from incoming telephone calls can be received by a system server and cross-referenced with a database to obtain cross-referenced caller information pertaining to previous customer telephone calls and/or in person customer meetings. The cross-referenced caller information can be passed to a client workstation and displayed to the user in the form of an industry-specific template formatted in accordance with the business needs of the user. The template can be automatically populated with the cross-referenced caller information. During the telephone call, the user can view and update the caller information, thereby maintaining a retrievable record of the telephone call. With regard to the multi-housing industry in particular, caller information can be displayed in the form of a guest card template and/or a service card template. | 09-16-2010 |
| 20100290610 | CALL DETAIL RECORD DATA REFINEMENT AND REPORTING - An embodiment of a method includes selecting call detail report (CDR) call setup attributes from captured CDR data, refining the CDR data, and summing CDR amount attribute values for each set of CDR call entries having common values for the selected CDR call setup attributes. Each set of one or more CDR call entries having common values for the CDR call setup attributes are combined into a single refined CDR call entry having the common CDR call setup attribute values and the summed CDR amount attribute values. The summing process is repeated for each set of CDR data associated with each of a plurality of network elements. After summing the CDR attribute amount values for call entries having common CDR setup call attribute values for each switch, CDR attribute amount values associated with common CDR setup attribute values in call entries associated with all switches are summed to generate a final set of refined CDR data. | 11-18-2010 |
| 20110026700 | METHOD, SYSTEM AND APPARATUS FOR PROVIDING CALLING NAME IDENTIFICATION - Embodiments of the present invention are directed to a method, system and apparatus for providing customized calling identification. A method for providing customized calling identification comprises receiving a request for initiating an out-going call from a communication client, the communication client being registered in association with a network address and being associated with a communication client identifier. The method further comprises, based on the communication client identifier, determining an auxiliary identifier associated with the communication client. The method further comprises augmenting the request for initiating an outgoing call with the auxiliary identifier to generate an augmented request. | 02-03-2011 |
| 20110142220 | APPARATUS AND METHOD OF PROCESSING A GHOST REGISTER - Provided is a ghost register processing apparatus and method. The ghost register processing apparatus may include a ghost setting determining unit to determine whether a ghost is set with respect to a caller identification (ID) that is received in response to a call request or a message reception and a reception information controller to store reception information associated with the caller ID in a ghost memory unit when the determining determines that the ghost is set. | 06-16-2011 |
