| Class / Patent application number | Description | Number of patent applications / Date published |
|---|
| 379121010 | At local exchange carrier (e.g., central switching office) | 12 |
| 20080279355 | Payment System and Method for Telephone Services - The invention relates to a payment system for services provided by means of a telephone call, which uses payment means that differ from those associated with the call charge imposed by the telecommunications operator. The invention comprises means for validating the user's payment means and means for fixing rates and charging for the service. The invention is suitable for use in the field of added-value telecommunications services, premium rate services and network intelligence services. The invention is characterised in that the charge is collected from the user's payment means in real time according to the use of the service. | 11-13-2008 |
| 20090154676 | SYSTEM AND METHOD TO DETERMINE AND DELIVER QUOTES FOR DISTANCE-SENSITIVE COMMUNICATION LINKS FROM MULTIPLE SERVICE PROVIDERS - To facilitate real-time pricing, an embodiment of the invention retrieves multiple quotes from multiple databases associated with multiple service providers. Information regarding a customer's location, and the locations of multiple service providers are used to determine the cost of services associated with each of the multiple service providers in real-time. The retrieved quotes are compared, and quotes below a pre-determined price threshold are provided to a user in real-time (e.g., via the Internet). The user can select a desired quote from the quotes provided, and purchase or request more information regarding the desired quote online. | 06-18-2009 |
| 20100290607 | BILLING FOR CALLS AND ROUTING OF BILLING INFORMATION IN AN INTERNET PROTOCOL MULTIMEDIA SUBSYSTEM - An exemplary method implemented in a telecommunication network generates a charging data record (CDR) for a subscriber that is supported by a visited network while away from the subscriber's home network. A request is transmitted from a first node in the visited network for profile information about the subscriber to be obtained from the home subscriber server (HSS) in the subscriber's home network. A reply is received at the first node in the visited network in response to the request where the reply includes at least a portion of the profile information about the subscriber stored in the HSS of the subscriber's home network. The first node stores the at least portion of the profile information received in the reply, and generates the CDR associated with the subscriber as supported in the visited network where the CDR includes subscriber data derived from the stored at least portion of the profile information. The CDR is transmitted by the first node to another node in the telephony network to be used to determine billing associated with services provided to the subscriber. | 11-18-2010 |
| 20140105372 | SYSTEM AND METHOD FOR ROUTING COMMUNICATIONS - A system and method that includes receiving a communication request of an account, the communication request including communication properties; identifying at least two routing options of a route priority list, the routing options capable of completing the communication request and identified according to a priority heuristic; generating a communication cost from the communication properties; and upon receipt of the routing response and the communication cost response, executing a communication with a routing option of the routing priority list and committing a cost of the communication to the account. | 04-17-2014 |
| 20140219429 | SYSTEM AND METHOD FOR AUTOMATED CUSTOMER FEEDBACK - A system and method for automated customer feedback allows for automatically collecting and analyzing customer feedback data regarding customer satisfaction and customer task completion with respect to self-service applications and live agents. When contacting a customer service center, customers provide one or more customer tasks. The customers are routed within the customer service center based on the customer task and/or one or more customer characteristics. While interacting with the customer service center, the customers are automatically asked one or more specific survey questions relating to the customers' interaction with the customer service center and the customers' satisfaction levels. The customers provide one or more survey responses to the survey questions. The survey responses are recorded and analyzed in order to modify and update the customer service center and the survey questions in order to increase customer satisfaction and increase customer task completion. | 08-07-2014 |
| 20150103989 | SYSTEM AND METHOD FOR ROUTING COMMUNICATIONS - A system and method that includes receiving a communication request of an account, the communication request including communication properties; identifying at least two routing options of a route priority list, the routing options capable of completing the communication request and identified according to a priority heuristic; generating a communication cost from the communication properties; and upon receipt of the routing response and the communication cost response, executing a communication with a routing option of the routing priority list and committing a cost of the communication to the account. | 04-16-2015 |
| 379121030 | Multiple billing account | 1 |
| 20100008484 | REAL-TIME FLEXIBLE ACCOUNT SELECTION FOR COMMUNICATIONS - A communications system ( | 01-14-2010 |
| 379124000 | Pulse counting or accumulating (e.g., "message metering") | 5 |
| 20120114110 | UNIVERSAL SMDR BUFFER - The present invention provides a highly flexible system that can receive SMDR messages in many different formats and process these messages to produce useful reports and control information. The system can collect data via a LAN/WAN connection from PBX systems with internal data storage, PBX systems without internal data storage and legacy PBX systems that are connected to a buffer for storage of SMDR records. | 05-10-2012 |
| 379126000 | Assembling billing record (e.g., automatic message account (AMA), call detail record (CDR), etc.) | 4 |
| 20110142217 | METHODS AND SYSTEMS FOR MASS LINK ANALYSIS USING RULE ENGINES - A substantially real-time graph-based rule engine that analyzes connectivities, both direct and indirect relationships, between entities stored in a database as the database is updated (e.g., with CDR or financial transaction data). The rule engine uses pre-defined rules to detect events (i.e., the database updates) that influence the relationship between entities in the database. When the database is updated with events (e.g., CDRs), the real-time rule engine compares the update to any relevant rules. If the real-time based rule engine finds a match between a rule and an update to the database, then the rule engine generates a notification, such as an alert. The alerts may be used to provide notification of, e.g, fraudulent activities. | 06-16-2011 |
| 20150043723 | UNIVERSAL SMDR BUFFER - The present invention provides a highly flexible system that can receive SMDR messages in many different formats and process these messages to produce useful reports and control information. The system can collect data via a LAN/WAN connection from PBX systems with internal data storage, PBX systems without internal data storage and legacy PBX systems that are connected to a buffer for storage of SMDR records. | 02-12-2015 |
| 379127010 | Having line identification associated with call billing (e.g., automatic number identification (ANI) | 2 |
| 379127020 | Fraud control or billing restriction | 1 |
| 20080219422 | SYSTEM AND METHOD FOR INDEPENDENTLY AUTHORIZING AUXILIARY COMMUNICATION SERVICES - Systems and methods which determines the likelihood that a calling (or in some cases the called) user will pay for a particular auxiliary service are described. A system of an embodiment considers the user's credit risk and his/her propensity to pay, when deciding if the user is eligible for a particular auxiliary service. A methodology used for determining propensity to pay for an auxiliary service according to embodiments is independent from a determination of propensity to pay for a basic calling service. Thus, the criteria used, and the weight given to each criteria, for determining eligibility for auxiliary services can be different from the criteria and criteria weight used for basic communication connections. | 09-11-2008 |
| 379127050 | Billing option selection | 1 |
| 20090060154 | PER-SESSION DYNAMIC CHARGING CAPS IN COMMUNICATION NETWORKS - Communication networks and associated methods and systems are disclosed that provide per-session dynamic charging caps. For a session, the communication network includes a network element adapted to serve the session, a charging system, and a subscriber server adapted to store charging criteria defined for a party to the session. In operation, the charging system receives one or more charging request messages from the network element. Responsive to a charging request message, the charging system identifies the charging criteria defined for the party as stored in the subscriber server, and determines a dynamic charging cap for the session based on the charging criteria. A charging cap is a limited or maximum amount of time and/or money that is charged for an individual session. The charging system then limits the charging for the session based on the dynamic charging cap. | 03-05-2009 |
