Class / Patent application number | Description | Number of patent applications / Date published |
379880030 | Voice dialing | 25 |
20080219414 | Voice Recognition Dialing for Alphabetic Phone Numbers - Systems, methods and media for determining a phone number from a spoken alphabetic phone number are disclosed. Embodiments may include a method for determining a phone number that includes receiving spoken alphanumeric content from a user, the spoken alphanumeric content having one or more alphabetic characters, such as letters, numbers or words. The spoken alphanumeric content may include termination words or separation words in addition to alphabetic characters. The method may also include parsing the received spoken alphanumeric content to determine equivalent numbers for alphabetic characters in the alphanumeric content, such as by parsing spoken received spoken letters, numbers and/or words to determine their equivalent numbers. The method may also include determining the phone number based on the received spoken alphanumeric content and the determined equivalent numbers. Further embodiments may include dialing the determined phone number after determining the phone number. | 09-11-2008 |
20080240376 | Method and system for automatically routing a telephonic communication base on analytic attributes associated with prior telephonic communication - A method for automatically routing a telephonic communication to at least one of a plurality of communication destination addresses is provided. The method is implemented by a computer readable medium having a plurality of code segments. The method comprises the step of receiving customer identifier and communicating with a customer history database configured to store historic data. The method also includes determining whether the received customer identifier corresponds to a stored customer identifier in the customer history database. Historic data corresponding to the stored customer number is identified based on the comparison of the received customer identifier and the stored customer identifier. The telephonic communication is associated with a predetermined communication destination based on the identified historic data. The associated communication data is transmitted to a switching signal. | 10-02-2008 |
20080240377 | VOICE DIALING METHOD AND APPARATUS FOR MOBILE PHONE - A voice dialing method and apparatus for simplifying voice dial is provided. The voice dialing method includes receiving a speech in a voice recognition mode, extracting characters from the speech, translating the characters into corresponding numerals, and dialing a phone number on the basis of the numerals. | 10-02-2008 |
20080267364 | DIRECTORY DIALER NAME RECOGNITION - A method, apparatus, computer program product and service for directory dialer name recognition. The directory dialer has a directory of names and a first name grammar and a second name grammar representing phonetic baseforms of first names and second names respectively. The method includes: receiving voice data for a spoken name after requesting a user to speak the required name; extracting a set of phonetic baseforms for the voice data; and finding the best matches between the extracted set of phonetic baseforms voice data and any combination of the first name grammar and the second name grammar. The method can further include: checking the best match against the directory of names; if the best match does not exist in the directory, informing the user and prompting the next best match as an alternative; and if the best match does exist in the directory, forwarding the call to that best match. | 10-30-2008 |
20090074157 | Speech Recognition System for Electronic Switches In A Non-Wireline Communications Network - Voice activated dialing is described for use in a mobile telecommunications system. A voice input is received from a wireless network user. A telephone number to be dialed is determined by using speaker independent speech recognition to interpret a string of spoken digits in the voice input to determine the telephone number, or using speaker dependent speech recognition to interpret a spoken word in the voice input to determine the telephone number. A telephone call is then initiated by dialing the telephone number. | 03-19-2009 |
20090168976 | Voice Recognizing Apparatus, Voice Recognizing Method, and Program for Recognizing Voice - In a voice recognizing apparatus, a voice recognizing method, and a program for recognizing voice are provided to carry out voice recognition with high precision. When a call receiving unit in which a plurality of telephone numbers for receiving are assigned to respective contents of calls receives a call from a caller, a calling voice signal input device inputs a calling voice signal of the call, and a receiving telephone number input device inputs the receiving telephone number of the call. A voice correction device then carries out voice correction processing for the calling voice signal in accordance with the receiving telephone number and a voice recognizing device executes voice recognition processing for the calling voice signal in accordance with the receiving telephone number. | 07-02-2009 |
20090196404 | METHOD FOR SETTING VOICE TAG - A method for setting a voice tag is provided, which comprises the following steps. First, counting a number of phone calls performed between a user and a contact person. If the number of phone calls exceeds a predetermined times or the user fails to perform a voice dialing before calling to the contact person within a predetermined duration, the user is inquired whether or not to set a voice tag corresponding to the contact person after the phone call is complete. If the user decides to set the voice tag, a voice training procedure is executed for setting the voice tag corresponding to the contact person. | 08-06-2009 |
20090202049 | Voice User Interfaces Based on Sample Call Descriptions - A design interface is described for maintaining call information for creating a voice user interface. An initial set of sample call paths is defined for a dialog application. Each sample call path has associated call information including a sequence of system prompts and caller responses that model a user interaction through the dialog application for the sample call path. A call design database stores the call information. A set of subsequent call paths is defined for the dialog application using the call information in the call design database. The call information in the call design database is updated to reflect current versions of the call information for all the call paths. | 08-13-2009 |
20090214005 | PERSONALIZED TELEPHONE DIRECTORY AND CALLING SYSTEM - An embodiment of this invention provides a secure, integrated and hierarchical database to store phone numbers of services, along with personal protected information required by the service. This hierarchical data is stored for an individual or a group of individuals and will be made available when they place a call to one of the service phone numbers stored in the application. One of the solutions described in this disclosure allows a user to register frequently-used phone numbers, and any personal data required by the associated services, on a web site under a password protected account associated with the user. The user(s) can access this information by dialing a phone number. This way, the enrolled users can place a call to any registered phone number by first calling a predetermined number and then navigating to the desired number. | 08-27-2009 |
20090220056 | Interactive Natural Language Calling System - An interactive voice response calling system ( | 09-03-2009 |
20100027767 | TRANSPARENT VOICE REGISTRATION AND VERIFICATION METHOD AND SYSTEM - Transparent voice registration of a party is provided in order to provide voice verification for communications with a service center. Verbal communication spoken by a party during interaction between the party and an agent of the service center is captured. A voice model associated with the captured communication is created and stored in order to provide voice verification during a subsequent call to the service center. When a requester contacts the service center, a comparison of the voice of the requester and a voice model of the person that the requester claims to be is performed, in order to verify the identity of the requester. Additionally, a voice model associated with a party is automatically updated after a subsequent communication between the party and the service center. | 02-04-2010 |
20100040207 | System and Method for Independently Recognizing and Selecting Actions and Objects in a Speech Recognition System - A system includes an acoustic input engine configured to accept a speech input, to recognize phonemes of the speech input, and to create word strings based on the recognized phonemes. The system includes a semantic engine coupled to the acoustic engine and operable to identify actions and to identify objects by parsing the word strings. The system also includes an action-object pairing system to identify a dominant entry from the identified actions and the identified objects, to select a complement to the dominant entry from the identified actions and the identified objects, and to form an action-object pair that includes the dominant entry and the complement. The system further includes an action-object routing table operable to provide a routing destination based on the action-object pair. The system also includes a call routing module to route a call to the routing destination. | 02-18-2010 |
20100054430 | VOICE RESPONSE UNIT SHORTCUTTING - A system, method and program product for providing voice response unit (VRU) shortcuts. A system is provided that includes: a user interface for allowing a user to input a targeted VRU, a goal, and call-specific information; a data mapping system for mapping the call specific information and user information pre-stored in a database to a VRU map associated with VRU; a VRU interface system for initiating a call with the targeted VRU and navigating the targeted VRU to an option associated with the goal; and a system for telephonically connecting the user with the targeted VRU when the option associated with the goal is reached. | 03-04-2010 |
20100119046 | CALLER IDENTIFICATION USING VOICE RECOGNITION - Methods, apparatus and computer program products for automatically identifying a calling party using voice recognition. Voice recognition is the computing task of identifying or validating a person's identity using characteristics of their voice. A first voice record is obtained from an identifiable party and associated with a voice identifier. When a second voice record is received from a calling party, the voice in the second voice record is compared to the voice in the first voice record to determine the identity of the calling party. If the there is a match between the voice in the second voice record and the voice in the previously obtained first voice record, then the called party is notified of the identity of the calling party. A voice identifier, when available, is preferably displayed to the called party on a screen instead of caller ID information. | 05-13-2010 |
20100158209 | Access to Network Based on Automatic Speech-Recognition - A device for accessing a network based on automatic speech-recognition includes an audio port configured to communicate audio signals with a customer premise equipment (CPE) device and a data packet port configured to communicate data packets with the network. The device also includes a processor configured to convert the audio signals into the data packets and vice versa, detect in the audio signals from the CPE device a verbal command to dial a telephone number, and enable a dialing of the telephone number through the network. | 06-24-2010 |
20110211677 | VOICE OPERATED, MATRIX-CONNECTED, ARTIFICIALLY INTELLIGENT ADDRESS BOOK SYSTEM - An online address book system having sufficient hardware and software to operate an address book user interface and to perform intelligent interpretations of voice and text inputs from users. The system includes at least one server software module that includes software to perform a plurality of functions. These include the ability to receive voice input data and separate user voice queries, wherein the software can arrange the data so as to create a data base that includes at least three access dimensions, including contact access, contact-relationship access and contact-time frame access, and so as to create a connectivity matrix based on a plurality of contact pair relationships applying connective recognition logic. The system provides a voice operated user interface that permits access to address book stored data based on user input selected from the group consisting of contact, a contact-relationship pair, a contact-time frame pair, and combinations thereof. | 09-01-2011 |
20120099713 | METHOD AND SYSTEM OF PROVIDING INTERACTIVE SPEECH RECOGNITION BASED ON CALL ROUTING - A speech recognition process and system are used for interactive telecommunication. A caller is prompted for input. Each of the phrases represents a destination for routing the call. The response utterance is matched by the system to one of the phrases and the call is routed to the corresponding destination. If the call thereafter has been redirected to a destination representing another of the phrases, speech recognition training data are generated for mapping the utterance to the redirected destination. | 04-26-2012 |
20120237007 | METHOD FOR SETTING VOICE TAG - A method for setting a voice tag is provided, which comprises the following steps. First, counting a number of phone calls performed between a user and a contact person. If the number of phone calls exceeds a predetermined times or a voice dialing performed by the user is failed before calling to the contact person within a predetermined duration, the user is inquired whether or not to set a voice tag corresponding to the contact person after the phone call is complete. If the user decides to set the voice tag, a voice training procedure is executed for setting the voice tag corresponding to the contact person. | 09-20-2012 |
20130177142 | INTERNATIONAL ORIGIN DEPENDENT CUSTOMIZED ROUTING OF CALLS TO TOLL-FREE NUMBERS - A tangible computer-readable storage medium is encoded with an executable computer program for routing international communications. When executed, the processor performs operations including receiving, from an international gateway via a network node, international communication origination data for an international communication to a customer's communication address. Customer routing instructions are received from the customer via a web server and are stored. The received customer routing instructions are retrieved and a determination is made of a first destination communication address based on the international communication origination data and the retrieved customer routing instructions. The first destination communication address is forwarded to the network node for routing the international communication to the destination communication address. | 07-11-2013 |
20130279665 | METHODS AND APPARATUS FOR GENERATING, UPDATING AND DISTRIBUTING SPEECH RECOGNITION MODELS - Techniques for generating, distributing, and using speech recognition models are described. A shared speech processing facility is used to support speech recognition for a wide variety of devices with limited capabilities including business computer systems, personal data assistants, etc., which are coupled to the speech processing facility via a communications channel, e.g., the Internet. Devices with audio capture capability record and transmit to the speech processing facility, via the Internet, digitized speech and receive speech processing services, e.g., speech recognition model generation and/or speech recognition services, in response. The Internet is used to return speech recognition models and/or information identifying recognized words or phrases. Thus, the speech processing facility can be used to provide speech recognition capabilities to devices without such capabilities and/or to augment a device's speech processing capability. Voice dialing, telephone control and/or other services are provided by the speech processing facility in response to speech recognition results. | 10-24-2013 |
20130301816 | Intelligent Mechanism to Automatically Discover and Notify a Potential Participant of a Teleconference - Notifying an identified person of a teleconference is provided. Data corresponding to an audio record of the teleconference is received during the teleconference. Pattern recognition is performed on the data during the teleconference. In response to recognizing in the data a pattern corresponding to an identification of the identified person during the teleconference, a device associated with the identified person is contacted during the teleconference. A response related to the audio record is received from the device. | 11-14-2013 |
20140037075 | Preloading Contextual Information for Applications Using a Conversation Assistant - Usage data associated with a user of a telephonic device is accessed by a remote learning engine. A service or a product is identified by the remote learning engine based on the accessed usage data. A recommended voice bundle application is determined by the remote learning engine. A recommendation associated with the recommended voice bundle application is transmitted to the telephonic device. The recommendation is presented to the user through voice communications. One or more input parameters associated with the recommended voice bundle application is collected by the telephonic device. The user through voice communications has accepted the recommendation determining is determined. In response to determining that the user has accepted the recommendation, the one or more input parameters to the recommended voice bundle application are loaded by the telephonic device, and the recommended voice bundle application is executed by the telephonic device. | 02-06-2014 |
20140037076 | DYNAMIC ADJUSTMENT OF RECOMMENDATIONS USING A CONVERSATION ASSISTANT - Usage data associated with a user of a telephonic device is accessed by a remote learning engine. A first service or a first product is identified by the remote learning engine based on the accessed usage data. A first recommended voice bundle application is determined by the remote learning engine. A recommendation associated with the first recommended voice bundle application is transmitted to the telephonic device. The recommendation is presented by the telephonic device to the user through voice communications. A response from the user associated with the recommendation is received. In response to determining that the user has not accepted the recommendation, a second service or a second product is determined based on the received response. A second recommended voice bundle application is determined based on the second service. The second recommended voice bundle application is executed by the telephonic device. | 02-06-2014 |
20150319304 | System and Method for Processing Speech - Systems and methods for processing audio are provided. The system may include a processor to convert an audio input received via a call to text. The processor may perform a comparison between a portion of the text to one or more phrases included in a table. The processor may also make a selection of at least one of a first object or a first action based on the comparison. The processor may further route the call based on the at least one of the first object or the first action | 11-05-2015 |
20160044160 | CALL INITIATION BY VOICE COMMAND - A terminal for use in a communications network for calling a called party includes a capture buffer for storing a media stream, including a voice command, received from the caller. A session controller in the terminal controls call handling and launches the call from the caller to the called party in accordance with the voice command. Responsive to the session manager, a stream controller will transmit the media stream from the capture buffer to the called party following set up of the call. In this way the called party may identify the caller voice and screen the call. Silence intervals in the media stream are detected and suppressed. | 02-11-2016 |