| Class / Patent application number | Description | Number of patent applications / Date published |
|---|
| 379009000 | Of centralized switching system | 16 |
| 20130058463 | TELECOMMUNICATION DIAGNOSTIC INFORMATION MANAGEMENT - A diagnostic tool is adapted to include the capability of initiating one or more diagnostic tests, collecting the raw data from the diagnostic test(s) and transporting the raw diagnostic data to an OSS. The OSS interprets the raw diagnostic data and stores the results in a database. The stored results can be searched, sorted, manipulated, analyzed, and the like. The results of any of these operations can then be, for example, displayed to one or more entities such as customer support, network operators, network planners, or the like. | 03-07-2013 |
| 20130163730 | SYSTEMS AND METHODS FOR ADJUSTING CARRIER QUALITY METRICS FOR INTRINSIC IMPARIMENTS - An Internet protocol (IP) telephony system terminates calls to certain groups of telephone numbers via multiple different telephony carriers. The IP telephony system will discontinue using a telephony carrier to terminate calls if the quality provided by the carrier falls below a threshold level. The IP telephony system includes a quality monitoring unit that determines when a particular group of telephone numbers are intrinsically impaired, such that no carrier could provide high quality when terminating calls to those numbers. In these circumstances, the IP telephony system adjusts the quality threshold to which a carrier's quality is compared when completing calls to the impaired numbers to account for the intrinsic impairment of the telephone numbers. | 06-27-2013 |
| 379900020 | Maintenance console | 1 |
| 20080253533 | Utilities Module for Proactive Maintenance Application - A method of managing proactive maintenance tasks for a communication system. The method includes storing proactive maintenance tasks and searching the tasks using at least one search criteria. Deletion of a proactive maintenance tasks is permitted if the proactive maintenance task has not been sent to a technician dispatch module which dispatches proactive maintenance tasks to technicians. Exclusion of proactive maintenance tasks is permitted if the proactive maintenance task has been sent to the technician dispatch module. | 10-16-2008 |
| 379900030 | Trouble ticket reporting | 5 |
| 20090010397 | System and method to push messages indicating status of trouble reports in a telecommunications network - A system, method, and media for managing messages, comprising a status push application in communication with a trouble ticket database and a work force administration and control system, the status push application being enabled to detect a status change for a trouble ticket associated with the trouble ticket database and further enabled to selectively push a message to one or more external and potentially non-compatible systems in response to detecting the status change. | 01-08-2009 |
| 20090190724 | METHOD, SYSTEM AND COMPUTER PROGRAM PRODUCT FOR FACILITATING THE ANALYSIS OF AUTOMATIC LINE INSULATION TESTING DATA - A method for analyzing automatic line insulation testing (ALIT) data comprising inserting ALIT error data into an ALIT database that includes records for exceptions located in the error data. A number of exceptions occurring on a selected summary date is calculated in response to receiving a summary request from a user including the selected summary date. Input to the calculating is the selected summary date and the ALIT database. The number of exceptions occurring on the summary date is transmitted to the user in response to the calculating. The user records located in the ALIT database that include a selected detail date are transmitted to the user in response to receiving from the user a request including the selected detail date. The ALIT database is updated with repair package information in response to receiving an add repair package request. | 07-30-2009 |
| 20120314845 | METHODS AND APPARATUS TO TRIGGER MAINTENANCE AND UPGRADES OF ACCESS NETWORKS - Example methods and apparatus to trigger maintenance and upgrades of access networks are disclosed. An example method comprises obtaining a first value representing a number of unassigned ports associated with a first digital subscriber line access multiplexer (DSLAM), obtaining a second value representing a projected number of ports associated with the first DSLAM needed to satisfy at least one of anticipated, projected or pending service requests, and determining whether to automatically submit a preventative maintenance trouble ticket for the first DSLAM based on the first and second values. | 12-13-2012 |
| 20130230151 | METHODS AND APPARATUS TO TRIGGER MAINTENANCE AND UPGRADES OF ACCESS NETWORKS - Example methods and apparatus to trigger maintenance and upgrades of access networks are disclosed. An example method comprises obtaining a first value representing a number of unassigned ports associated with a first digital subscriber line access multiplexer (DSLAM), obtaining a second value representing a projected number of ports associated with the first DSLAM needed to satisfy at least one of anticipated, projected or pending service requests, and determining whether to automatically submit a preventative maintenance trouble ticket for the first DSLAM based on the first and second values. | 09-05-2013 |
| 20130287182 | SYSTEM AND METHOD TO PUSH MESSAGES INDICATING STATUS OF TROUBLE REPORTS IN A TELECOMMUNICATIONS NETWORK - A system, method, and media for managing messages, comprising a status push application in communication with a trouble ticket database and a work force administration and control system, the status push application being enabled to detect a status change for a trouble ticket associated with the trouble ticket database and further enabled to selectively push a message to one or more external and potentially non-compatible systems in response to detecting the status change. | 10-31-2013 |
| 379900050 | Backup system | 1 |
| 20100040205 | SYSTEM AND METHOD FOR PROVIDING A BACKUP-RESTORE SOLUTION FOR ACTIVE-STANDBY SERVICE MANAGEMENT SYSTEMS - The preferred embodiments described herein include a system and method for providing a backup-restore solution for active-standby service management systems. In one embodiment, a telecommunication system is disclosed having first and second service management systems (SMS), a storage device shared by the first and second SMSs and circuitry operative to provide backup/restore functionality. This provides system redundancy in that the second SMS can perform the same functions as the first SMS in the event that the first SMS is unavailable due to, for example, system failures, a scheduled maintenance, or an upgrade process. Other embodiments are provided, and each of the embodiments described herein can be used alone or in combination with one another. | 02-18-2010 |
| 379014000 | Of plural exchange network | 1 |
| 20130142314 | Web Based Capacity Management (WBCM) System - A system includes a reformatting component configured to generate element management system data having a common data format by reformatting a first set of element management system data and a second set of element management system data. The system also includes a display component configured to use the element management system data to display network performance metrics via a user interface. The user interface includes at least one regional level view including a list of one or more service markets within each of one or more service regions. | 06-06-2013 |
| 379100010 | By automatic testing sequence | 3 |
| 20090003533 | MANAGEMENT AND DIAGNOSIS OF TELEPHONIC DEVICES - Systems and methods of managing and diagnosing enterprise telephonic devices are disclosed. A provisioning request can be received from an enterprise telephonic device. The provisioning request can include a domain name system lookup request. An enterprise network address of a device management server can be provided to the enterprise telephonic device. A voice data link can be established with the enterprise telephonic device so as to permit the enterprise telephonic device to communicate over a data network with endpoint telephonic devices. The device management server can periodically receive heartbeat data from the enterprise telephonic device. The heartbeat can be indicative of a status of at least one functionality of the enterprise telephonic device. The enterprise telephonic device can provide diagnostic logs when requested by the device management server. In addition, the enterprise telephonic device can be configured to periodically request software updates. | 01-01-2009 |
| 20090141868 | CALL FLOW FRAMEWORK FOR CONSISTENT TROUBLESHOOTING ACROSS MULTIPLE VENDORS AND LOCATIONS - A call flow guidance system helps a call center agent navigate the maze of complex call flows that apply to an enormous spectrum of caller issues, and further improves adoption rates and training timelines for the call center agents. Through the system, call center agents easily navigate multiple call flows and view information tailored to improve average handle time (AHT) and first call resolution (FCR). The system provides dynamic content attached to call flows and improve call flow navigation by implementing links that bridge nodes between display sections of a particular call flow and links that cross from one call flow to another. | 06-04-2009 |
| 20090147926 | AUTOMATED E911 ROUTE VERIFICATION - A device simulates an emergency services test call based on an automatic number identification (ANI) to be tested, and generates a test notification associated with the emergency services test call. The device also automatically initiates the emergency services test call, receives results of the emergency services test call, and generates an emergency services call information report based on the results of the emergency services test call. | 06-11-2009 |
| 20100172478 | LINE LOSS TESTER - A signal testing apparatus for testing signals includes at least one receiver that receives signals having corresponding frequencies representative of a frequency range of a wired communication link over which the signals are received. The signal testing apparatus also includes a measurer that measures a signal loss for each of the frequencies to determine whether each measured signal loss is acceptable. | 07-08-2010 |
| 20100303211 | METHOD AND SYSTEM FOR GENERATING A FRAUD RISK SCORE USING TELEPHONY CHANNEL BASED AUDIO AND NON-AUDIO DATA - Disclosed is a method for generating a fraud risk score representing a fraud risk associated with an individual, the method comprising: a) determining a telephony channel risk score from at least one of audio channel data and non-audio channel data of the individual; and b) generating the fraud risk score based on at least one of the telephony channel risk score, the audio channel data, and the non-audio channel data. | 12-02-2010 |
| 20110268256 | Communication Apparatus, Programmable Device Incorporated in the Apparatus, and Method of Controlling Program Writing of the Device - According to one embodiment, a communication apparatus includes a communication module, a detecting module and a controlling module. The communicating module operates based on a program stored in storage, and executes communication with electronic equipment connected to a connection terminal. The detecting module detects that electronic equipment is connected to the connection terminal, at power-on. The controlling module executes an operation of writing a program possessed by the electronic equipment to the storage. | 11-03-2011 |
| 20120128134 | TEST SYSTEM FOR VOICE COMMUNICATIONS SYSTEMS - Systems, methods, and computer program products are provided for testing a voice communication system. A job instruction is transmitted from an application server to a turret via a communications network. The application server causes the turret to execute at least one diagnostic test based on the job instruction. The application server receives, from the turret via the communications network, a message including a result of the at least one diagnostic test. | 05-24-2012 |
| 20130266125 | SOCIAL QUALITY-OF-SERVICE DATABASE - A method, computer program product, and system for a quality-of-service history database is described. Quality-of-service information associated with a first participant in a first electronic call is determined. The quality-of-service information is stored in a quality-of-service history database. A likelihood of quality-of-service issues associated with a second electronic call is determined, wherein determining the likelihood of quality-of-service issues includes mining the quality-of-service history database. | 10-10-2013 |
| 20140037073 | NETWORK AUDIO TESTING SYSTEM AND NETWORK AUDIO TESTING METHOD THEREOF - A network audio testing system and a network audio testing method thereof for testing the performance of a network communication, system during communication are disclosed. The system includes a processing system and a sound simulation device. The processing system is for generating a near-end simulation signal and a far-end simulation signal. The sound simulation device is for receiving and making a near-end simulation sound. The near-end simulation sound is received by a microphone of the network communication system to generate a first test signal. The processing system further simultaneously makes the sound simulation device sounding the near-end simulation sound and a speaker sounding a far-end simulation sound to obtain a second test signal. The processing system compares the first and the second test signal to obtain an attenuation degree of the near-end simulation signal and a residual energy of the far-end simulation signal. | 02-06-2014 |
| 20090034701 | Methods and apparatus for billing of facsimile transmissions to electronic storage destinations - A method for a computer includes determining a call-in fax telephone number called by a facsimile transmission device, receiving the facsimile transmission from a facsimile transmission device including a digitized representation of a transmission page including an optical representation of data associated with an e-mail address, determining the data optically, which is independent of the call-in number, determining a graphics template associated with the call-in number, combining a digitized representation of the transmission page with the graphics template to form a digitized representation of a composite page, formatting the digitized representation of the composite page into a second format, determining additional service provider data in response to the facsimile or the scanned image, and transmitting the additional service provider data and the digitized representation of the composite page in the second format to the electronic destination address. | 02-05-2009 |
| 20100067674 | MESSENGER SYSTEM FOR TRANSMITTING HANDWRITING INSTANT MESSAGES THROUGH WIRE AND/OR WIRELESS NETWORK SYSTEM AND MESSENGER SERVICE METHOD THEREOF - Disclosed are a wire and/or wireless handwriting instant messenger system and a method for realizing the same. In the wire and/or wireless handwriting instant messenger system, handwritten input information created in a handwritten input information generator is transmitted from a transmission terminal through a wire/wireless network, and received in a reception terminal, thereby allowing users to make communication with each other. | 03-18-2010 |
| 20100091962 | Communication terminal apparatus - A communication terminal apparatus is connected to a single telephone line and is configured to be selectively connected either to a telephone set or to a facsimile machine. A pseudo ring back tone generator generates a repetitive pseudo ring back tone transmitted to a calling party in response to an incoming call. A pseudo ring signal generator generates a pseudo ring signal for driving a ringer of the telephone set to ring in response to the incoming call. A tone detector detects a CNG signal indicative that the incoming call is a facsimile. A controller controls at least the pseudo ring back tone generator and the pseudo ring signal generator. A table correlates a plurality of ring back tones with corresponding countries. If a ring back tone for a country meets a predetermined condition, the controller sets a predetermined pseudo ring back tone to the pseudo ring back tone generator. | 04-15-2010 |
| 20100189234 | COMMUNICATION TERMINAL DEVICE - A communication terminal devicecapable of being connected with an external telephone and of receiving and transmitting facsimile data from and to a network, includes: an off-hook detector configured to detect an off-hook condition of the external telephone, an semiconductor DAA (Data Access Arrangement) including an impedance switcher configured to switch impedances and a direct-current resistance switcher configured to switch direct-current resistances; an impedance switching controller configured to instruct the impedance switcher to switch the impedances; a direct-current resistance switching controller configured to instruct the direct-current resistance switcher to switch the direct-current resistances, wherein, when the off-hook detector detects the off-hook condition of the external telephone, the impedance switching controller instructs the impedance switcher to switch the impedances and the direct-current resistance switching controller instructs the direct-current resistance switcher to switch the direct-current resistances. | 07-29-2010 |
| 20110026695 | COMMUNICATION DEVICE AND COMMUNICATION SYSTEM - A communication system includes a data processing device that communicates with a communication device via a first transmission link. The communication device includes a first communication controller that controls communication with the data processing device via the first transmission link, and a second communication controller that controls communication via a second transmission link which is different from the first transmission link. The communication device also includes a transmitter that transmits transmission data sent via the first transmission link through the second transmission link, a canceller that cancels transmission of the transmission data through the second transmission link upon receiving a canceling command via the first transmission link, and an observer that observes whether the communication via the first transmission link, which transmits the transmission data to the communication device, is enabled, in response to receiving the transmission data via the first transmission link. | 02-03-2011 |
| 20110170679 | FACSIMILE APPARATUS, ITS CONTROL METHOD, PROGRAM AND STORAGE MEDIUM - When facsimile data is transmitted by performing facsimile communication, a public line is seized. Then, when the public line is seized, it is a determined which of a dial tone signal or a voice signal for phone call a signal received from the public line is, it is controlled to perform the facsimile communication in a case where the received signal is determined as the dial tone signal, and it is controlled not to perform the facsimile communication in a case where the received signal is determined as the voice signal. | 07-14-2011 |
| 20110216892 | SG3-TO-G3 FAX SPOOF - In one embodiment, an originating gateway receives a call menu (CM) signal from an originating fax machine. The CM signal may have been generated in response to an ANSam signal from a terminating fax machine. The originating gateway suppresses the CM signal after a preamble of the CM signal and generates a modified JM signal in response to receiving the CM signal. The modified JM signal indicates that V.34 half-duplex modulation is not an option. The originating gateway transmits the modified JM signal to the originating fax machine, which allows the transmission to continue across an unenhanced T.38 fax relay. | 09-08-2011 |
| 20120087484 | FACSIMILE TELECOMMUNICATIONS SYSTEM AND METHOD - A fax processing system handles faxes that are originally destined for a recipient's phone number. The fax processing system communicates with the fax recipient via a data communications network (for example, the Internet) and can provide more sophisticated fax handling capabilities than conventional fax machines. | 04-12-2012 |
| 20120128142 | System for Interconnecting Standard Telephony Communications Equipment to Internet - Apparatus includes a communication predelivery receiver, configured to communicate with and relay both IP addressed overhead and IP addressed payload data from an originating communication device. The communication predelivery receiver includes a screener configured to, when the communication predelivery receiver is in communication with the originating communication device, receive certain data including first IP addressed data and second IP addressed data of corresponding first and second initiated communications. The communication predelivery receiver is configured and connected within a network so the first IP addressed data and the second IP addressed data are processed differently. For the first initiated communication, the first payload data is converted, after the point in time at which the screener received the first IP addressed data, from IP addressed first payload data to another network signal. For the second initiated communication, the second payload data is delivered without so converting the second payload data. | 05-24-2012 |
| 20120163572 | COMMUNICATION DEVICE - A communication device may execute a first type of determination process based on a first type of determination standard, and execute a second type of determination process based on a second type of determination standard. The communication device may perform communication in accordance with a first communication scheme, if determined in the first and second types of determination process that the communication device can perform communication. The communication device may perform communication in accordance with a second communication scheme, if determined in the first type of determination process that the communication device can not perform communication. The communication device may notify specific information, if determined in the second type of determination process that the communication device can not perform communication, and may not notify, if determined in the first type of determination process that the communication device can not perform communication. | 06-28-2012 |
| 20120163573 | COMMUNICATION APPARATUS - A communication apparatus includes: a first determining unit that determines whether specific identification information designated as a transmission destination of object data to be transmitted is identification information assigned to an internal device within a LAN including the communication apparatus; a deciding unit that decides a specific guaranteed band to be used for transmission of the object data, from a plurality of guaranteed bands, based on the determination result; and a first communication unit that transmits the object data by performing IP communication using the specific identification information and the specific guaranteed band. If the specific identification information is the identification information assigned to the internal device, the deciding unit decides the specific guaranteed band using a first deciding method. If the specific identification information is not the identification information assigned to the internal device, the deciding unit decides the specific guaranteed band using a second deciding method. | 06-28-2012 |
| 20120275587 | FACSIMILE MACHINE AND FACSIMILE FORWARD METHOD - A facsimile machine includes a receiving unit, a processing unit and a sending unit. The receiving unit receives facsimile data from a facsimile sending machine over a telephone network. The processing unit extracts a source identification number from the facsimile data and determines whether the source identification number matches one of a plurality of predetermined identification numbers. If the source identification number matches one of the predetermined identification numbers, the sending unit sends the facsimile data to a destination facsimile machine associated with a destination facsimile number over the telephone network. | 11-01-2012 |
| 20120288076 | IMAGE PROCESSING APPARATUS, METHOD FOR CONTROLLING THE SAME, AND STORAGE MEDIUM - An image processing apparatus that covers standards of a dial tone for a plurality of countries with a relatively small number of pattern tables and reduces the number of times that a sound is misdetected as a dial tone, a method for controlling the same and a program are provided. To accomplish this, the image processing apparatus measures a length of a tone signal received from outside; determines whether an intermittent dial tone including the measured tone signal and a previously received tone signal has a specific pattern or not; and determines whether a duty cycle of the intermittent dial tone is a duty cycle within a given range or not, thereby determining whether the dial tone is valid or not. | 11-15-2012 |
| 20130022184 | Methods and Telecommunications System for Transmitting a Facsimile Message - A method and system for transmitting a facsimile message uses a public-switched telecommunications network, the public-switched telecommunication network having a messaging platform capable of storing a plurality of facsimile messages. The initiation of a telephone call to a destination is detected, the content of the call including the facsimile message. If the destination is available at a first time to receive a telephone call, the facsimile message is transmitted. The facsimile message may be stored on the messaging platform only if the destination is unavailable at the first time, or every time a telephone call is initiated by the originating party. The method also provides for situations where a telephone call is redirected, where an inter-NPA seven digit dialing case has occurred, and where “busy” or “no_answer” triggers are implemented. If the facsimile message was stored, the facsimile message is transmitted at a second time if the destination is available. | 01-24-2013 |
| 20130051541 | COMMUNICATION APPARATUS CAPABLE OF PERFORMING FACSIMILE COMMUNICATION, AND CONTROL METHOD AND STORAGE MEDIUM THEREFOR - A communication apparatus capable of executing facsimile transmission in any of real-time Internet mode and VoIP-based virtual voice mode and capable of switching voice communication to facsimile communication of the real-time Internet mode which is higher in communication speed than the virtual voice mode. In a case where voice communication is switched to facsimile communication, the facsimile transmission is executed in T.38 mode, if it is determined based on destination information stored in a storage unit of the communication apparatus that a communication destination with which the voice communication is being performed is capable of performing facsimile communication in T.38 mode. | 02-28-2013 |
| 20130083910 | COMMUNICATION APPARATUS - A communication apparatus, which is connected to a phone line, and to which an external telephone is connectable to. The communication apparatus includes: a line-voltage detecting unit which detects a line voltage; a communication-signal detecting unit which performs detection on a communication signal, which is input to the communication apparatus from the phone line or from the external telephone upon the external telephone is hooked up; and a control device which performs a hook-up determining process of determining that the external telephone is in a hook-up state when the line voltage detected by the line-voltage detecting unit is equal to or less than a first threshold value and the communication signal is detected by the communication-signal detecting unit. | 04-04-2013 |
| 20130114804 | SYSTEMS AND METHODS FOR COMMUNICATION PROTOCOL MAPPING - Provided are systems and methods for communication protocol mapping. A first computing device uses a first communication protocol while a second computing device uses a second communication protocol. In some implementations, the first communication protocol and the second communication protocol are for different service domains. In accordance with an embodiment of the disclosure, a server is configured to map communication between the different service domains. In some implementations, the first communication protocol is a protocol conforming to Representational State Transfer ‘REST’ and the second communication protocol is a Session Initiation Protocol ‘SIP’. In accordance with another embodiment of the disclosure, a server is configured to map communication between the protocol conforming to REST and SIP, regardless of whether different service domains are involved. | 05-09-2013 |
| 20130163734 | Selective Facsimile Denial - A method includes determining whether an incoming call to a first destination is authorized at a switch of a communication network. The method includes, in response to determining that the incoming call is not authorized, determining whether the incoming call is a facsimile call, routing the incoming call to the first destination when the incoming call is not the facsimile call, and routing the incoming call to the first destination when the incoming call is the facsimile call. | 06-27-2013 |
| 20130216031 | FACSIMILE APPARATUS, CONTROL METHOD THEREOF, AND STORAGE MEDIUM - After a telephone captures a line, a facsimile apparatus detects a tone signal on the captured line. The facsimile apparatus counts a number of the detected tone signals. When the counted number reaches a predetermined number, the facsimile apparatus controls to start a facsimile reception. The facsimile apparatus detects a change of a hook state of the telephone. When the change of the hook state of the telephone is detected, the facsimile apparatus resets the counted number. | 08-22-2013 |
| 20130223602 | SCALABLE AND FLEXIBLE INTERNET FAX ARCHITECTURE FOR PROCESSING OUTBOUND FAX MESSAGES - Methods and systems for processing outbound fax messages in an efficient and scalable manner are provided. According to one embodiment, an Internet fax system receives a request to deliver a fax message. Source files representing content to be included as part of the fax message are stored to a shared storage area accessible by imaging systems and fax processing resources. An imaging system is selected to convert the source files into a digital representation suitable for faxing. A work request identifying the selected imaging system is stored on a centralized work queue within a database. The imaging systems poll the centralized work queue to retrieve pending work requests. Responsive to identifying the work request, the selected imaging system converts the source files, associates the resulting digital representation with an outbound fax job and causes the fax message to be delivered by submitting the outbound fax job to a fax modem. | 08-29-2013 |
| 20130223603 | COMMUNICATION DEVICE AND CONTROL DEVICE - A communication device includes a communication unit configured to send and receive data via an attachable and detachable line, a power controller configured to reduce a power supply to the communication unit when a certain condition is satisfied, and a determination unit configured to determine whether or not a setting for sending and receiving data via the line by the communication unit is made. The power controller maintains the power supply to the communication unit at a call-receivable level, if it is determined that the setting for using the line is made. | 08-29-2013 |
| 20140064466 | FACSIMILE SERVER AND FACSIMILE SYSTEM - A facsimile server includes: a communication section configured to receive a transmit file containing meta-information relating to a phone number and transmit information from an external device, a facsimile image generating section configured to convert the transmit information into a facsimile image, a phone number processing section configured to obtain the phone number from the meta-information, and a FAX modem processing section configured to connect to a public switched telephone network according to the phone number obtained by the phone number processing section and transmit the facsimile image to the public switched telephone network. | 03-06-2014 |
| 20140133640 | ENHANCED TELEPHONY COMPUTER USER INTERFACE ALLOWING USER INTERACTION AND CONTROL OF A TELEPHONE USING A PERSONAL COMPUTER - An enhanced telephony (ET) computer user interface that seamlessly integrates features of a personal computer (PC) and a telephone into a coherent user interface. The user is provided with a rich variety of functionality that leverages the fact that the PC has considerably more processing power and greater access to variety of data than the ordinary telephone. This processing power and data access is used to the user's advantage as the telephone's capabilities and functionality are greatly expanded. Notes and other documents corresponding to a previous call can be identified and presented during a call. | 05-15-2014 |
| 20140219428 | SYSTEM AND METHOD FOR DOCUMENT TRANSMISSION AND ROUTING WITH RECIPIENT CONTROL - Techniques for transmitting information to a recipient under their control are described. In some situations, the techniques are used in conjunction with a fax delivery system to provide, as part of a connection established to perform a fax transmission, a variety of functionalities to a human recipient that is participating as part of the connection, such as when the human recipient is contacted in error. In addition, in some situations, an interactive voice response system is used to receive and interpret input from a human recipient, such as in response to one or more control selections or options provided to the human recipient. | 08-07-2014 |
| 20150036809 | COMMUNICATION APPARATUS, COMMUNICATION METHOD, AND STORAGE MEDIUM STORING PROGRAM - An apparatus to which a telephone line can be connected, the apparatus comprising: a first determination unit configured to determine, based on a change amount of a line direct-current voltage from the telephone line per time period, whether the line direct-current voltage is stable; a second determination unit configured to determine whether the line direct-current voltage from the telephone line is a first threshold or lower; and a third determination unit configured to, if the first determination unit determines that the line direct-current voltage is stable and if the second determination unit determines that the line direct-current voltage is the first threshold or lower, determine that the external telephone has captured the telephone line. | 02-05-2015 |
| 20110293076 | TESTING AND QUALITY ASSURANCE OF INTERACTIVE VOICE RESPONSE (IVR) APPLICATIONS - A system receives a condition for an interactive voice response (IVR) application, automatically tests the IVR application based on the received condition, and generates a test result based on the automatic testing of the IVR application. | 12-01-2011 |
| 20160165049 | SYSTEM AND METHOD FOR AUTOMATIC COMMUNICATION DISTRIBUTION LOCAL ASSIGNMENT - A system and method are presented for automatic communication distribution local assignment. An on-premises device, in a contact center environment using a cloud-based solution, communicates with the solution to determine if there is a service interruption. When an interruption is determined, the on-premises device steps in to perform local assignment of communications for the solution until communication has been restored with the cloud-based solution. The on-premises device comprises a module that monitors all ACD communication flows. The module may also manage the logic of when to intervene and how to assign communications in queue to available agents during outages. | 06-09-2016 |
| 379100020 | By call generator | 1 |
| 20100172479 | DYNAMICALLY IMPROVING PERFORMANCE OF AN INTERACTIVE VOICE RESPONSE (IVR) SYSTEM USING A COMPLEX EVENTS PROCESSOR (CEP) - Problematic event data for problematic events that occur during interaction between an Interactive Voice Response (IVR) system and a caller can be captured. The problematic event data can be analyzed for performance issues. A performance issue can represent an interactive segment of the IVR system operating at an unacceptable performance level. An IVR performance improvement action can then be determined to resolve the performance issue. The IVR performance improvement action can be conveyed to the IVR system. Execution of the IVR performance improvement action by the IVR system can reduce occurrences of the problematic events associated with the performance issue. | 07-08-2010 |
| 20110293075 | SYSTEMS AND METHODS FOR GENERATING AND TESTING INTERACTIVE VOICE RESPONSE APPLICATIONS - A method for testing an interactive voice response application may include storing a number of files associated with interactive voice response applications. The method may also include receiving a selection from a user, where the selection corresponds to a first one of the files. The files may include a number of prompts and may be stored in a first format. The method may further include accessing the first file and generating a second file based on the first file, where the second file includes links to audio files associated with the prompts and is stored in a second format. | 12-01-2011 |
| 20130315382 | SYSTEM AND METHOD FOR ROBUST CALL CENTER OPERATION USING MULTIPLE DATA CENTERS - A method of providing robust call center operation for an organization, based on a first data center with computerized components that provide service to the call center, including, receiving at a failover manager having a processor and memory, notification from a user to shut down components of the first data center providing service to the call center, shutting down or verifying non-functionality of the components of the first data center providing service to the call center, activating similar components from a second data center to replace functionality of the first data center, wherein the components of the first data center and the second data center are connected over a network, and updating references of the call center to access the components from the second data center instead of the components from the first data center. | 11-28-2013 |
| 20140270093 | SYSTEM AND METHOD FOR HANDLING CALL RECORDING FAILURES FOR A CONTACT CENTER - A system and method for handling call recording failures for a contact center. A processor receives information on a first media controller currently assigned to a telephony call. The first media controller bridges a first media path between the first and second communication devices and records, into a storage device, media exchanged in the first media path during the telephony call. The processor detects failure of the first media controller during the telephony call, where the failure of the first media controller tears down the first media path. In response to detecting the failure, the processor bridges a second media path between the first and second communication devices until a second media controller is identified. In response to the second media controller being identified, the second media controller is signaled to bridge and record media exchanged during the telephony call. | 09-18-2014 |
| 20160105545 | CALL EVENT TAGGING AND CALL RECORDING STITCHING FOR CONTACT CENTER CALL RECORDINGS - A system and method for recording media for a contact center allows for call event tagging and call recording stitching. A processor receives call metadata for a telephony call. The call includes a link to a recording of media exchanged during the telephony call. The processor receives a call event associated with the telephony call. The call event includes a timestamp of when the event occurred during the telephony call. The processor stores the call metadata and the call event in a database record. The processor retrieves the database record for displaying the call event on a display device. A user command is received for identifying the call event in response to the display on the display device. A portion of the recording associated with the call event is retrieved in response to the user command. An audible rendering is then provided of the retrieved portion of the recording. | 04-14-2016 |
| 20090190725 | DIAL TESTING SYSTEM AND METHOD - A dial testing system and a dial testing method using the dial testing system are provided. The dial testing system includes a dial testing agent device adapted to perform an automatic dial testing through a network element and control an automatic dial testing result reported by the network element; and a dial testing server adapted to collect the automatic dial testing result reported by the dial testing agent device. The dial testing system and the dial testing method provided by the present invention may assure allsidedness of a dial testing, enhance the speed and quality of the dial testing operation, and save a large amount of manpower and material resources. | 07-30-2009 |
| 379150010 | Of switching equipment or network element | 3 |
| 20090190726 | END-TO-END DEPLOYMENT VALIDATION OF COMMUNICATION SYSTEM - End-to-end testing of a communications network, specifically a unified communications network, is accomplished by employing one or more sets of agents controlled by one or more organizers. Agents, capable of initiating, emulating, and recording various aspects of communication, are deployed such that call can be made through a wide range of network paths. Test scenarios defined dynamically based on network conditions or based on administrator input are executed by an organizer, which directs the agents reporting to it. Collected results are analyzed for subsequent reporting and/or corrective actions. Alert criteria may also be defined causing an alert to be issued if a significant fault is discovered. | 07-30-2009 |
| 20130343527 | Telephony Equipment Migration - A telephony equipment migration arrangement is provided. The telephony equipment migration arrangement includes legacy telephony equipment located in one or more equipment bays, at least one transport cable, with one or more connectors, to provide external carrier connectivity, replacement telephony equipment located in one or more equipment bays remote from the legacy telephony equipment, and at least one remote coupling cable, with one or more connectors, connected to the replacement telephony equipment. The connector(s) of the remote coupling cable are mounted in a location having a predetermined locational relationship with the equipment bay in which the legacy telephony equipment is located, and the transport cable is communicatively coupled to the remote coupling cable. | 12-26-2013 |
| 379019000 | Rapid manual connecting structure for test equipment | 1 |
| 20100119044 | TEST SHOE AND TEST SHOE SYSTEM - Provided is a test shoe for testing electrical connections in a main distribution board of the telecommunications industry. This test shoe has a housing, a baseplate connected to the housing and contact elements arranged in the baseplate, and at least two contact elements of the test shoe are electrically connected to one another within the housing in such a way that they form a loopback. Also provided is a test shoe arrangement with a test shoe having the features presented above. | 05-13-2010 |
