Siebel Systems, Inc. Patent applications |
Patent application number | Title | Published |
20140310055 | Progressive Refinement Model for Business Processes - In one embodiment, a method for refining a business process model includes receiving business process data pertaining to a first phase of a business process definition from a first class of users, creating a model of a business process using the business process data received from the first class of users, receiving business process data pertaining to a second phase of the business process definition from a second class of users, and augmenting the model of the business process based on the business process data received from the second class of users. The method further includes iteratively refining the model of the business process in response to input provided by the first class of users and/or the second class of users. | 10-16-2014 |
20130326468 | Exchanging Project-Related Data in a Client-Server Architecture - Techniques are described for exchanging data between software applications, such as project-related data between a project management software application (“PMSA”) and an unaffiliated organizational project tracking software application (“OPTSA”). A computing architecture with multiple interacting computer systems, such as a client-server architecture, can be used to allow users of remote computing systems to access project-related data and/or functionality from other computing systems, such as a thin client computing system with limited or no local capabilities to execute software applications and/or store associated application data accessing a remote central server computing system in order to interact with a PMSA executing on the server, to interact with an OPTSA executing on the server, and/or to invoke data exchange functionality available at the server for exchanging project-related data between the PMSA and OPTSA. | 12-05-2013 |
20130312015 | COMPUTING SYSTEM AND METHOD TO IMPLICITLY COMMIT UNSAVED DATA FOR A WORLD WIDE WEB APPLICATION - In one embodiment, the invention is a computing system comprising a World Wide Web application with a user interactive record field is described. The record field receives a record field entry. The application receives a context change request. Responsive to the context change request, the application dynamically transmits the record field entry to a server for storage in a database. | 11-21-2013 |
20130238386 | MODELING OF BUSINESS PROCESS DATA - In one embodiment, a business process meta-model is defined that represents a business process. The business process meta-model includes control flow elements pertaining to a control flow of the business process, and annotation elements providing details for the control flow elements. | 09-12-2013 |
20130227046 | METHOD AND SYSTEM FOR PROCESSING INTELLIGENCE INFORMATION - A method and system for routing intelligence information related to security. The security system provides rules that identify conditions and routing instructions that are to be applied to intelligence information. A security organization may create and modify rules to ensure the appropriate routing of intelligence information in a timely manner. The security system may receive intelligence information from various sources. Regardless of the form or source of intelligence information, the security system analyzes the intelligence information to determine whether any conditions of the rules are satisfied. When a condition of a rule is satisfied, the security system sends a notification of the intelligence information in accordance with the routing instructions for that rule. In this way, intelligence information can be automatically and quickly routed to the appropriate security personnel for further processing. | 08-29-2013 |
20130205254 | System and Method for Assigning and Scheduling Activities - Techniques to facilitate assignment and scheduling of activities. In accordance with a method, a chart showing a calendar of schedule for a number of available resources is provided in a first frame (or window) in a user interface menu, and a number of objects representative of a number of unplanned activities are provided in a second frame. A selection for an unplanned activity in the second frame (or a planned activity in the first frame) is received and, in response, selected ones of a number of objects in the chart are highlighted based on the selected activity. A request to assign the selected activity to a selected resource and to schedule the selected activity for a particular time duration is thereafter received. The requested assignment and scheduling may be accepted or rejected based on the requirements of the selected activity and the capabilities of the selected resource. | 08-08-2013 |
20120260216 | Apparatus and Method For Displaying Selectable Icons in a Toolbar for a User Interface - A user interface display comprises a plurality of selectable icons and a control symbol in a toolbar. The control symbol can be selected by a user to display additional selectable icons within the toolbar. Incoming events, such as customer support requests or other work items, can be received from a communication server and displayed via a selectable icon or work button in the toolbar. The user interface can notify the user of the incoming event, such as by causing the work button to blink. The user can send a command to the communication server via the user interface relating to the event, such as accepting an incoming work item or releasing a telephone call. The communication server can perform the appropriate event response. | 10-11-2012 |
20110202473 | Progressive Refinement Model for Business Processes - In one embodiment, a method for refining a business process model includes receiving business process data pertaining to a first phase of a business process definition from a first class of users, creating a model of a business process using the business process data received from the first class of users, receiving business process data pertaining to a second phase of the business process definition from a second class of users, and augmenting the model of the business process based on the business process data received from the second class of users. The method further includes iteratively refining the model of the business process in response to input provided by the first class of users and/or the second class of users. | 08-18-2011 |
20110145704 | PROVIDING MULTIPLE VIEWS OF A BUSINESS PROCESS DEFINITION TO DIFFERENT VIEWS - In one embodiment, a method for providing multiple views of a business process definition includes storing a model of a business process, and providing different view points of the model to different classes of users. | 06-16-2011 |
20100325582 | System and Method for Assigning and Scheduling Activities - Techniques to facilitate assignment and scheduling of activities. In accordance with a method, a chart showing a calendar of schedule for a number of available resources is provided in a first frame (or window) in a user interface menu, and a number of objects representative of a number of unplanned activities are provided in a second frame. A selection for an unplanned activity in the second frame (or a planned activity in the first frame) is received and, in response, selected ones of a number of objects in the chart are highlighted based on the selected activity. A request to assign the selected activity to a selected resource and to schedule the selected activity for a particular time duration is thereafter received. The requested assignment and scheduling may be accepted or rejected based on the requirements of the selected activity and the capabilities of the selected resource. | 12-23-2010 |
20100204970 | Method, system, and product for performing sub-configuration of entities - Techniques to performing sub-configuration of components of an entity. In one method, the entity is configured via a parent model and each sub-configurable component is configured via one of a number of sub-models. Initially a selection to configure a particular sub-configurable component of the entity is received, and a sub-model for the selected component is identified. One or more values for one or more features of the selected component are received (e.g., from the parent model or via the sub-model) and form a configuration for the component, which is then validated based on the associated sub-model and the received values. Configuration of the entity is also validated based on the parent model and the validated configuration for the selected component. Feedbacks may be provided for each configuration of the parent model and sub-models. The data for the parent model and sub-models may be localized or globalized. | 08-12-2010 |
20090313642 | Adaptive Communication Application Programming Interface - A method and apparatus for inter-module communication is disclosed. The method includes defining a command definition, wherein the command definition comprises commands for interfacing with a multi-channel, multi-media, communication queuing system. The command definition can include, for example, driver object commands to request media type lists and command event lists, create drivers, request service, and release drivers. The command definition can also include, for example, service object commands to release service objects, notify when handling of an event is complete, invoke commands, release work items, suspend work items, resume work items, handle queued events, and cancel queued events. The command definition can also include, for example, client object commands to start a work item, release work items, save work item contexts, restore work item contexts, serialize work items, free work item storage, begin batch processing, and end batch processing. | 12-17-2009 |
20090299942 | METHOD FOR IMPLEMENTING A RULES-BASED ENGINE - Embodiments of the invention provide an RBE that uses a logical abstraction for a set of application rules that allows the rules to be implemented, presented and modified efficiently. For one embodiment, rules logic for implementing a set of application rules is stored. The rules logic is specified by a processing sequence using one or more application factors, each of which has one or more application factor values. A plurality of entries corresponding to each application factor is separately stored. Each entry contains a data point set having one or more data points and a result corresponding to the data point set. Each of the one or more data points of a data point set corresponds to a distinct factor value. | 12-03-2009 |
20090276283 | SCREENING ELECTRONIC SERVICE REQUESTS - A facility for screening service requests for requesting assistance is described. The facility receives from a user a service request that requests assistance with solving a problem associated with a system accessible to the user and includes information related to the system. The facility searches a collection of system status information for at least one entry that corresponds with the received information related to the system. Where a corresponding entry is found, the facility provides to the user an indication of the correspondence and an opportunity to cancel the service request. | 11-05-2009 |
20090106294 | METHOD AND APPARATUS FOR EMPLOYING A SEARCHABLE ABSTRACTION LAYER OVER ENTERPRISE-WIDE SEARCHABLE OBJECTS - A mechanism for dynamically configuring searchable fields of interest within an enterprise-wide search center is provided. Such functionality is provided through the creation and maintaining of an abstraction layer that represents the searchable fields of interest, which are gathered from the total available fields from enterprise-wide searchable objects. The abstraction layer is defined through the use of a field mappings file that relates searchable fields of interest in searchable objects with fields within a search index accessible to the search center. The field mappings file can provide the defined relationships between searchable object fields and search index fields at runtime of a user session, thus avoiding a rigid configuration at the time of search center initialization. Through such runtime modification of the abstraction layer, costly downtime due to revision of a configuration of the search center can be avoided and a dynamic flexibility in the presentation of the fields in the searchable objects can be provided without a need for modification of the searchable objects themselves. | 04-23-2009 |