| CARRIER IQ, INC. Patent applications |
| Patent application number | Title | Published |
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| 20150333856 | End-to-End Real-time Transport Protocol (RTP) Packet Transmission Delay Measurement Apparatus and Method - In a wireless call between two mobile phones, metrics of conversational latency between the two parties determines a measure of Quality of Service (QoS) for the one or more carriers of real-time transport protocol RTP packets. Packages of metrics are collected at the two terminal devices, each of which may have an independent local clock. A Quality of Service estimation apparatus transforms metric packages into a pair of probability distribution functions for a plurality of real-time transport protocol packets between two endpoints. The offset between the two independent local clocks is determined or eliminated. A key performance indicator is determined for End-to-End RTP stream delay by transforming the timestamps associated with transmission and reception at user equipment hosting a QoS agent. | 11-19-2015 |
| 20150312254 | Concurrent, Diverse Party Multi-processor Wireless Quality Metric Collection Circuits and Method of Operation - A system includes a bidirectional signal bus controlled by an M×S master/slave bridge circuit. An application processor having at least one core is communicatively coupled by the bidirectional signal bus to a radio processor having at least one virtual machine. The core hosts a master agent. The virtual machine hosts a slave agent. Each master agent is coupled to a collector server by an authenticated connection circuit to receive and store profiles and build and transmit packages. Each master agent is coupled to at least one slave agent and can transmit a profile to the slave agent and request and receive packages which are generated by the slave agent by executing the profile. Each slave agent receives and executes profiles to collect data from radio circuits and upon command builds and transmits data packages to a master agent. | 10-29-2015 |
| 20150178477 | Data Collection Privacy Agent to Ensure, Absent an Agreement, that Only Public Standards are Collected, and to Package Private Data Exclusively for Intended Recipients - A system protects a mobile wireless device owner/user who has entered into a private data collection agreement with a service provider or subscribed as a survey participant. The system enables each survey or service to define a profile, which contains triggers, data to be collected, conditions to package it, and targets to receive packages. Embedded within the user's device, a data collection privacy agent verifies the owner/user's permission for each profile. When a permitted privacy agent is triggered, it stores the data to be collected upon each specific trigger condition or event. Upon determining a condition to package collected data, the permitted privacy agent compiles a package containing only the data related to a permitted profile sourced from an authenticated survey or service, encrypts it, transmits the encrypted package to a target defined within the profile, and reallocates any storage space which is no longer needed. | 06-25-2015 |
| 20150106166 | Interactive Selection and Setting Display of Components in Quality of Service (QoS) Scores and QoS Ratings and Method of Operation - An interactive display apparatus and method for operating a server to trace the origin of data which results in a display of unsatisfactory Quality of Service for a plurality of wireless communication devices and to set thresholds and relative importance of measurements. An apparatus and method to view and set thresholds for discounting scores according to satisfaction. | 04-16-2015 |
| 20150099494 | Closed-loop Self-care Apparatus and Messaging System for Customer Care of Wireless Services - A system communicatively couples a server to a plurality of mobile wireless device clients to receive and track customer care related information which has been captured on any one of the clients. The server uses information sent by a client to initiate a customer care request ticket and responds to the client request with a ticket number and request description compiled using the information from the client. A system receives from a mobile device user a request to tuneup, a devstate extracted from a cache stored in the mobile device, and proposes at least one delta devstate operation to resolve the perception; making an adjustment or guiding the user to make an adjustment to execute the proposed delta operation; and at the end of an evaluation period, offers to revert to the stored prior state; to accept the delta state; or to continue the tuneup process. | 04-09-2015 |
| 20140244517 | Incremental Batch Method for Transforming Event-driven Metrics and Measures within a Map/Reduce Data Center - A method for a plurality of processors configured to perform steps in a map/reduce network operation adds incremental batch transformation of sequential measures recorded by time periods and uploaded asynchronously from their capture on mobile devices. The method creates and tracks measure states for each measure. The current recurrence of a measure is a transformation of selected past recurrences and measures. Measure state is propagated according to rules. The ID for a current measure is derived from the IDs of its cache measures and the IDs of its trigger measures. A batch incremental enrichment transforms one or more measures from one or more recurrences into at least one output measure that may be transformed again by the same or another batch incremental enrichment. The apparatus determines if the value needs to be overwritten with a newer value by the type of transformation, the recurrence id and the state. | 08-28-2014 |
| 20140244516 | Mobile Wireless Customer Micro-Care Apparatus and Method - Measurements are taken at each mobile wireless device and aggregated to establish norms. The transformations are suitable for a massively parallel array of processors using map-reduce computing. Upon demand, equivalent measurements for individual mobile wireless devices may be computed for comparable multidimensional analysis. The same transformations may be applied in a silo of processors chained by memory locations feeding data driven processes. Analysis of variance from norms can isolate potential causes of customer dissatisfaction. Detailed and immediate issue resolution and remedies may save support costs and increase subscriber revenue. Identical transformations applied to an individual device as well as across the entire comparable population of devices enables reactive care to a customer incident. | 08-28-2014 |
| 20140242990 | Wireless Device Battery Optimization By Suppressing Oscillation In Cell Scope During Idle Mode - A method detects misconfiguration of a wireless network which wastes battery power in mobile devices within a location area of the network. A data collection agent installed in a wireless device records and reports idle-mode handovers. An analytics circuit reads RF measurements and locations from these reports to suggest where handover zones may be optimized or IRAT cell resection parameters are defective. A mobile device may self-tune battery consumption by determining its individual location areas of high battery consumption; desensitizing itself to cell signal strength instability; and increasing its tenacity to a most recently used cell. | 08-28-2014 |
| 20140181505 | Unified Mobile Security System and Method of Operation - A mobile secure agent on a wireless device executes one or more authenticated data collection profiles provisioned by a private profile producer. Each data package can only be transmitted to a collector certificated by the same private profile producer. Update profiles are signed and provisioned through a tunnel initiated from the mobile secure agent. A Certificate Authority provides libraries, anchors, and certificates in a key management message module to each mobile secure agent which enables revocation and replacement of certificates. Data stored in this way on a wireless device may only be transmitted in encrypted form to an authenticated destination. | 06-26-2014 |
| 20140148102 | Configuration of a Data Collection Agent and its Distribution System - A wireless device user controls participation in a study panel. The device contains a data collection agent installed by the user, the manufacturer, or a distributor. The user enlists in a study panel. The essential steps include: a user obtains a panel identification identity and provides it to a data collection agent; the data collection agent receives the panel identification identity and uses it to initiate the transfer of a data collection profile. Upon receiving the data collection profile, the data collection agent on the wireless device is configured to participate in a specific study. The agent is controlled by the profile to record metrics and user selections, transform the data into a package, and transmit the package to a destination package reception server determined in the profile. | 05-29-2014 |
| 20140106718 | Tap-Once Method for care of mobile devices, applications and wireless services - A system communicatively couples a server to a plurality of mobile wireless device clients to receive and track customer care related information which has been captured on any one of the clients. The server uses information sent by a client to initiate a customer care request ticket and responds to the client request with a ticket number and request description compiled using the information from the client. | 04-17-2014 |
| 20140045436 | Mobile Battery Consumption Analysis System and Method of Operating on Delta Charge Samples - A method for operation of a battery consumption analysis server communicatively coupled to a plurality of mobile devices over radio channels to receive packages of data recorded at each mobile device containing application use, and battery charging and discharging events. By receiving independent sets of information from the mobile device wherein independent sets comprise at least one of wireless phone activities and battery use, combining this information in such a way that the battery consumption or over consumption of specific applications are identified, the apparatus and method configures a display to identify the correspondingly bad applications to a user. | 02-13-2014 |
| 20130124484 | Persistent flow apparatus to transform metrics packages received from wireless devices into a data store suitable for mobile communication network analysis by visualization - A persistent flow apparatus maintains a datamart store with up-to-date transformations of packages as the packages are received from wireless recording devices. Each flow apparatus generates measures in a format which can be interactively analyzed along certain dimensions. A persistent flow is stateful to incrementally process metrics packages over multiple collection periods which are not correlated with the times the metrics are recorded at the device. A persistent flow is data driven by the receipt of new packages received from wireless recording devices having selected attributes and ignores unqualified packages. | 05-16-2013 |
| 20130030877 | Interactive Navigation System to Selectively Decompose Quality of Service (QoS) Scores and QoS Ratings into Constituent Parts - An interactive method for operating a server to trace the origin of data which results in a display of unsatisfactory Quality of Service for a plurality of wireless communication devices. | 01-31-2013 |
| 20130028114 | Conversion of Inputs to Determine Quality of Service (QoS) Score and QoS Rating along Selectable Dimensions - A multi-dimensional analysis method for operation of a data server to isolate Quality of Service issues to constituents within major or minor Key Performance Indicators. | 01-31-2013 |
| 20120331540 | Authentication and authorization method for tasking in profile-based data collection - An apparatus and a new method of authentication and authorization of tasking requests to data collection agents on wireless devices directly makes use of public key cryptography, rather than depending on domain-name-based authenticated using the standard HTTPS chain-of-trust: A set of digital credentials is stored in the device's secure credential store. These credentials include at least one “supertasking authority” credential, as well as one or more normal “tasking authority” credentials. Profiles are only accepted by the agent if they are signed by a trusted tasking authority credential. Supertasking authority credentials thus serve as credential authorities (CAs) for tasking authority credentials. | 12-27-2012 |
| 20120331094 | Multi-party reporting in profile-based data collection - A multi-client data collection agent. Multiple parties provision (“task”) and maintain profiles on a single device. The agent is responsible for maintaining and executing these multiple profiles and their associated collected data, and for reporting up to each of the tasking authorities on the schedule each one specifies. The agent is controlled by the multiple profiles to record metrics and user selections, transform the data into a plurality of packages, and transmit the packages to at least one destination package reception server determined in each profile. A priority screen enables resolution of conflicts over scarce resources. | 12-27-2012 |
| 20120240206 | Configuration of a Data Collection Agent and Its Distribution System - A wireless device user controls participation in a study panel. The device contains a data collection agent installed by the user, the manufacturer, or a distributor. The user enlists in a study panel. The essential steps include: a user obtains a panel identification identity and provides it to a data collection agent; the data collection agent receives the panel identification identity and uses it to initiate the transfer of a data collection profile. Upon receiving the data collection profile, the data collection agent on the wireless device is configured to participate in a specific study. The agent is controlled by the profile to record metrics and user selections, transform the data into a package, and transmit the package to a destination package reception server determined in the profile. | 09-20-2012 |
| 20120079105 | Application Processor Apparatus and Method for Monitoring A Wireless Communication Network - An application processor of a distributed architecture for monitoring mobile communication in a wireless communication network is claimed. Systems and methods enable receiving reporting data related to events that occur in a wireless network from the perspective of the wireless device. The data management system is capable of generating a data reporting profile and communicating with a wireless device. The application processor is capable of monitoring and reporting a plurality of conditions within the wireless device and sending and receiving communications from the data management system. The baseband processor is capable of monitoring and reporting plurality of conditions on the wireless network and sending and receiving communications with the application processor. Both the application processor and the baseband processor monitor and report the conditions of the device and the network by applying a series of logical rules found within the data reporting profile. | 03-29-2012 |
| 20120079079 | Data Management System Server Apparatus and Method for Monitoring A Wireless Communication Network - A data management system of a distributed architecture for monitoring mobile communication in a wireless communication network is claimed. Systems and methods enable receiving reporting data related to events that occur in a wireless network from the perspective of the wireless device. The data management system is capable of generating a data reporting profile and communicating with a wireless device. The application processor is capable of monitoring and reporting a plurality of conditions within the wireless device and sending and receiving communications from the data management system. The baseband processor is capable of monitoring and reporting plurality of conditions on the wireless network and sending and receiving communications with the application processor. Both the application processor and the baseband processor monitor and report the conditions of the device and the network by applying a series of logical rules found within the data reporting profile. | 03-29-2012 |
| 20120076034 | Baseband Processor Apparatus and Method for Monitoring A Wireless Communication Network - A baseband processor of a distributed architecture for monitoring mobile communication in a wireless communication network is claimed. Systems and methods enable receiving reporting data related to events that occur in a wireless network from the perspective of the wireless device. The data management system is capable of generating a data reporting profile and communicating with a wireless device. The application processor is capable of monitoring and reporting a plurality of conditions within the wireless device and sending and receiving communications from the data management system. The baseband processor is capable of monitoring and reporting plurality of conditions on the wireless network and sending and receiving communications with the application processor. Both the application processor and the baseband processor monitor and report the conditions of the device and the network by applying a series of logical rules found within the data reporting profile. | 03-29-2012 |
| 20120072267 | Quality of Service Performance Scoring and Rating Display and Navigation System - A computer display device is configured to present a plurality of Quality of Service Ratings and link to selectable displays of the component data supporting said Quality of Service Rating. Each Quality of Service Rating is determined by comparing a total combined Quality of Service Score with at least one threshold for a type of service. A method for determining a total combined Quality of Service Score comprises adjusting by an aggregate numerical value for minor Key Performance Indicators from a gross score established among selected major Key Performance Indicators. In an embodiment a ceiling is determined by the lowest rating among the major Key Performance Indicators. A plurality of dimensions and limits determines subsets of wireless communications apparatus. Changes of Quality of Service between subsets are correlated with changes in the data recorded according to a collection profile at each wireless communication apparatus categorized into a subset. | 03-22-2012 |
| 20110231360 | Persistent flow method to define transformation of metrics packages into a data store suitable for analysis by visualization - A persistent flow provides a contract for delivering certain measures in a format which can be interactively analyzed along certain dimensions. It defines how a large number of metrics packages may be transformed into one or more hypercubes within a datamart. In particular a Carrier IQ persistent flow defines the dimensions along which key performance indicators may be displayed interactively in at least one dashboard with analytic tool controls. A persistent flow is stateful to incrementally process metrics packages over multiple collection periods which are not correlated with the times the metrics are recorded at the device. A flow defines the measures to be derived from metrics and the attributes of the measures of interest in a study. A flow defines enrichments that may be determined by examining measures from apparently independent sources and uses reference files to decode status records. A persistent flow provides an up-to-date view in the datamart by being run on a regular schedule to combine the most recently received data with previous intermediate results, thereby improving performance and avoiding staleness. | 09-22-2011 |
| 20110213663 | SERVICE INTELLIGENCE MODULE PROGRAM PRODUCT - A service intelligence module may be embodied as a system or as a method for configuring a processor. It comprises at least a metric definition, which is a computer executable rule for parsing a binary formatted log message for a metric type; and a measure factory, which configures a processor to publish attributes of a measure determined by a calculation or computation performed on a metric collected by a data collection agent. A service intelligence module further comprises an enrichment which joins two datastreams having a common dimension. Service intelligence modules may capture and analyze such domains as illustrated but not limited to: application analytics, carrier comparative quality and performance analytics, advertising audience segmentation analysis, and content copyright analytics. A computer executed method and program product comprising codes for reading recorded values from a metric package and generating measures, under control of a mobile service intelligence platform for display to a user of a domain specific analysis service. A combination of service intelligence modules may be selected and applied to a study. Each service intelligence module may have aspects for combining and organizing data along useful dimensions for analysis, and for reading pertinent metrics to transformation into measures in the form appropriate to a specific study. | 09-01-2011 |
| 20110161338 | DYNAMIC TASKING-MASKING SERVER APPARATUS, SYSTEM, AND METHOD FOR DYNAMICALLY CONFIGURING ADAPTIVE AGENTS IN WIRELESS DEVICES - A method for operating a dynamic tasking-masking server comprising a circuit to receive a package of metrics recorded at an adaptive server, coupled to a circuit to search an event register for package elements, coupled to a circuit to generate a replacement profile for transmission to the agent, wherein a circuit is comprises a processor adapted by a program product and storage for data and for instructions to adapt the processor accordingly. An apparatus which either masks or unmasks operations defined in a profile on an adaptive agent or provides a replacement profile to the adaptive agent based on configuration-state recorded and transmitted by a package defined in the last profile and comparison with persistent queries stored in an event register data structure. | 06-30-2011 |
| 20110153648 | DYNAMIC TASKING-MASKING SERVER AND METHOD FOR DYNAMICALLY CONFIGURING ADAPTIVE AGENTS FOR PERSISTENT QUERY OF MOBILE APPARATUS - A method for operating a dynamic tasking-masking server comprising a circuit to receive a package of metrics recorded at an adaptive server, coupled to a circuit to search an event register for package elements, coupled to a circuit to generate a replacement profile for transmission to the agent, wherein a circuit is comprises a processor adapted by a program product and storage for data and for instructions to adapt the processor accordingly. An apparatus which either masks or unmasks operations defined in a profile on an adaptive agent or provides a replacement profile to the adaptive agent based on configuration-state recorded and transmitted by a package defined in the last profile and comparison with persistent queries stored in an event register data structure. | 06-23-2011 |
| 20110125893 | Method for recording user experience or performance of a peripheral device - The present invention comprises a system, apparatus, and method for subscribing to indicia related to a user experience or a peripheral device, in an embodiment a broadband wireless modem, recording selected indicia, and forwarding them to a server on a network. The system comprises a server coupled to a plurality of user terminals through a network, to receive a set of indicia, an apparatus for controlling a baseband/broadband processor, and a program product comprising instructions to adapt a central processing unit to perform as follows. In an embodiment, connecting to a broadband/baseband processor comprising issuing commands, subscribing to receive indicia, determining a condition has occurred, recording a plurality of indicia, forwarding a set of indicia to a destination on the network. Indicia includes measurement values, state changes, event occurrences, user actions, activity and inactivity at time stamped milestones, and sequences and combinations of the above. | 05-26-2011 |
| 20110106942 | Data collection associated with components and services of a wireless communication network - Systems, apparatus, and methods for transmitting a data collection profile from a server in connection with a telecommunications network that includes multiple devices. The data collection profile controls which devices should collect data, the condition under which certain data is desired, and when the data is to be returned. The data collection profile is provided to devices which collect data in accordance with the data collection profile. Finally, the collected data is received by a service platform for further processing. | 05-05-2011 |
| 20110009135 | NEIGHBOR LIST GENERATION IN WIRELESS NETWORKS - Generating neighbor lists. A set of devices are provisioned to report on neighbor lists and visibility of sectors. Each device in the set of devices generates event data that includes the neighbor list from a sector, other sectors visible while using the neighbor list, and/or sectors visible to the device if the call was dropped or lost. The event data of each device is received at a management system. The management system can derive recommended neighbor lists for each sector in a wireless network based on the cumulative event data received from the set of devices operating in the network. | 01-13-2011 |
| 20100167713 | PROGRAMMABLE AGENT FOR MONITORING MOBILE COMMUNICATION IN A WIRELESS COMMUNICATION NETWORK - Systems and methods for collecting data related to events that occur in a wireless network. The method comprises receiving a data reporting profile which includes a series of executable commands which include a series of logical rules governing the manner in which reporting data should be generated and reported, compiling the executable commands of the data reporting profile into collection schema for collecting and reporting the reporting data according to the logical rules of the data reporting profile, creating a plurality of triggering criteria when reporting data should be generated based on the collection schema, creating a plurality of memory where the reporting data may be stored according to the collection schema, and scheduling the transfer of reporting data according to the collection schema. | 07-01-2010 |
| 20100167658 | DISTRIBUTED ARCHITECTURE FOR MONITORING MOBILE COMMUNICATION IN A WIRELESS COMMUNICATION NETWORK - Systems and methods for receiving reporting data related to events that occur in a wireless network. The system comprises a data management system capable of generating a data reporting profile and communicating with a wireless device and a wireless device comprised of a first and at least one secondary processor, the first processor being monitored by a master agent and the secondary processors being monitored by a slave agent, the master agent being capable of monitoring and reporting a plurality of conditions of the first processor and sending and receiving communications from the data management system, and the slave agent being capable of monitoring and reporting plurality of conditions on the secondary processors and sending and receiving communications with the master agent. The master agent and slave agent monitor and report the conditions of the first and second processor by applying a series of logical rules found within the data reporting profile. | 07-01-2010 |
| 20090210516 | USING MOBILE DEVICE TO CREATE ACTIVITY RECORD - A communication device and a data server record and collect events and event-related data to create an activity record. A user of the communication device may request that events and related data be recorded and collected using a configuration option on the communication device or through an interaction with the data server. Data are grouped into data sets and uploaded to the data server either automatically or upon user approval. The data server uses the uploaded data to create an activity record which the user may access through a website. The user uploads additional data which are associated with the activity record. In some instances, the data server embeds a link pointing to the additional data in an entry in the activity record corresponding to an event associated with the additional data. | 08-20-2009 |
| 20090207749 | USER-INITIATED REPORTING OF MOBILE COMMUNICATION SYSTEM ERRORS - Systems and methods that automatically collect data associated with system-identified errors as well as data associated with events associated with user-initiated actions. A data collection profile defines data to be collected and a user-initiated trigger. When the user-initiated trigger is sensed, data is collected according to the data collection profile. The collected data can be uploaded immediately, or stored for some period of time before being transmitted to a collection system. A user recognizes an event which may not be recognizable by the system and the user provides an input defined as the user-initiated trigger. Data may be collected for a brief time before, during and a brief time after sensing the user-initiated trigger and may be uploaded to a system. The user may annotate the collected data by explaining the error, after which the explanation is correlated with the collected data. | 08-20-2009 |
