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Top Inventors for class "Telephonic communications"
RankInventor's nameCountryCity/StateLast publication# of patent apps in this class
1Robert C. SteinerUSBroomfield, CODec 03, 2015 / 20150350440 - MECHANISM FOR WORK ASSIGNMENT IN A GRAPH-BASED CONTACT CENTER36
2At&t Intellectual Property I, L.p.USAtlanta, GAAug 08, 2013 / 20130205392 - METHOD AND SYSTEM FOR CONTENT DISTRIBUTION NETWORK SECURITY32
3Herbert Willi Artur RistockUSWalnut Creek, CAMay 26, 2016 / 20160149998 - FEDERATED UPTAKE THROTTLING31
4Douglas BrownUSAustin, TXApr 14, 2016 / 20160105565 - METHOD AND SYSTEM FOR AUTOMATICALLY ROUTING A TELEPHONIC COMMUNICATION29
5Peeyush JaiswalUSBoca Raton, FLApr 28, 2016 / 20160118047 - METHOD AND SYSTEM FOR USING CONVERSATIONAL BIOMETRICS AND SPEAKER IDENTIFICATION/VERIFICATION TO FILTER VOICE STREAMS29
6Tony MccormackIEGalwayMay 26, 2016 / 20160150087 - SYSTEM AND METHOD TO USE PREDICTED AGENT STATE TO OPTIMIZE SELECTION STRATEGY27
7Kelly ConwayUSLake Bluff, ILMay 12, 2016 / 20160133274 - PREDICTIVE VIDEO ANALYTICS SYSTEM AND METHODS26
8Christopher DansonUSAustin, TXMay 12, 2016 / 20160133274 - PREDICTIVE VIDEO ANALYTICS SYSTEM AND METHODS26
9Paul Roller MichaelisUSLouisville, COMar 10, 2016 / 20160072693 - CLIENT-SERVER COMMUNICATION EVALUATION AND DIAGNOSTIC TOOL26
10Mehrad YasrebiUSAustin, TXMar 31, 2016 / 20160094588 - METHOD AND APPARATUS FOR MANAGING CALLS26
11S. James P. SpottiswoodeUSBeverly Hills, CADec 31, 2015 / 20150381810 - CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/OR DISTRIBUTION COMPENSATION25
12James JacksonUSAustin, TXMar 31, 2016 / 20160093303 - SYSTEM AND METHOD FOR EFFICIENT UNIFIED MESSAGING SYSTEM SUPPORT FOR SPEECH-TO-TEXT SERVICE25
13Andrew D. FlockhartUSThornton, COJun 12, 2014 / 20140161248 - QUALIFIER SET CREATION FOR WORK ASSIGNMENT ENGINE25
14Zia ChishtiUSWashington, DCMar 17, 2016 / 20160080573 - TECHNIQUES FOR BEHAVIORAL PAIRING IN A CONTACT CENTER SYSTEM25
15Matthew J. RanneyUSOakland, CADec 24, 2015 / 20150372957 - REAL-TIME MESSAGING METHOD AND APPARATUS23
16Valentine C. MatulaUSGranville, OHApr 21, 2016 / 20160112567 - SPEECH ANALYTICS: CONVERSATION TIMING AND ADJUSTMENT23
17Thomas E. KatisUSJackson, WYDec 24, 2015 / 20150372957 - REAL-TIME MESSAGING METHOD AND APPARATUS23
18Shmuel ShafferUSPalo Alto, CAMar 03, 2016 / 20160065738 - SYSTEM AND METHOD TO IMPROVE SELF-SERVICE EXPERIENCE AND OPTIMIZE CONTACT CENTER RESOURCES22
19Gilad OdinakUSBellevue, WAMay 05, 2016 / 20160127558 - Computer-Implemented System And Method For Distributing Messages By Discussion Group21
20Robert R. BusheyUSCedar Park, TXOct 23, 2014 / 20140314228 - METHOD FOR DESIGNING AN AUTOMATED SPEECH RECOGNITION (ASR) INTERFACE FOR A CUSTOMER CALL CENTER21
21Neil O'ConnorIEGalwayMay 26, 2016 / 20160150085 - SYSTEM AND METHOD FOR MANAGING ALLOCATION OF RESOURCES20
22Shekhar GuptaUSOverland Park, KSSep 04, 2014 / 20140247932 - SYSTEM AND METHOD FOR IMPLEMENTING DO-NOT-DISTURB DURING PLAYBACK OF MEDIA CONTENT20
23James T. PanttajaUSHealdsburg, CAJun 14, 2012 / 20120148035 - TELECOMMUNICATION AND MULTIMEDIA MANAGEMENT METHOD AND APPARATUS20
24Mary G. PanttajaUSHealdsburg, CAJun 14, 2012 / 20120148035 - TELECOMMUNICATION AND MULTIMEDIA MANAGEMENT METHOD AND APPARATUS20
25Timothy R. SegallUSLexington, MAApr 14, 2016 / 20160105564 - METHOD AND SYSTEM FOR MANAGING INTERACTIVE COMMUNICATIONS CAMPAIGNS WITH CALL PACING18
26Yehuda BinderILHod HasharonMay 19, 2016 / 20160139663 - SYSTEM AND METHOD FOR CONTROL BASED ON FACE OR HAND GESTURE DETECTION18
27Victor S. MooreUSLake City, FLMay 12, 2016 / 20160134631 - ENABLING ENFORCEMENT OF LICENSING TERMS IN DISTRIBUTING CONTENT IN CONTAINERS BY INCLUDING A KEY IN THE CONTAINER CONTAINING THE PERTINENT LICENSING TERMS18
28Bernard KuUSAustin, TXMay 19, 2016 / 20160142755 - SYSTEM AND METHOD FOR PRESENTING SUPPORT SERVICES18
29Scott FaberUSSan Francisco, CAFeb 18, 2016 / 20160050187 - METHODS AND APPARATUSES TO TRACK INFORMATION USING CALL SIGNALING MESSAGES17
30Vladimir MezhibovskyUSSan Francisco, CAMar 03, 2016 / 20160065741 - SOCIAL MEDIA INTEGRATED AGENT ROUTING17
31Edward Michael SilverUSAtlanta, GAOct 01, 2015 / 20150281797 - Suggestive Content Based on Habit16
32David GustafsonUSLake Bluff, ILApr 14, 2016 / 20160105565 - METHOD AND SYSTEM FOR AUTOMATICALLY ROUTING A TELEPHONIC COMMUNICATION16
33Nikolay KorolevUSConcord, CAFeb 04, 2016 / 20160036983 - ADAPTABLE BUSINESS OBJECTIVE ROUTING FOR A CONTACT CENTER16
34Larry B. PearsonUSSan Antonio, TXMar 24, 2016 / 20160088356 - METHOD AND SYSTEM FOR PROVIDING COMMUNICATION SERVICES16
35Anup D. KarnalkarUSAllen, TXMar 24, 2016 / 20160088138 - Method and Apparatus for Managing Communications15
36Mukul JainUSSan Jose, CAJul 16, 2015 / 20150201061 - AUTOMATICALLY PROVIDING PHONE NUMBERS VIEWED ON A DISPLAY SCREEN TO A DIALING INTERFACE OF A PHONE DEVICE14
37Peter J. MarsicoUSChapel Hill, NCJan 07, 2016 / 20160005007 - METHODS AND SYSTEMS FOR USING SCANABLE CODES TO OBTAIN MAINTENANCE AND REMINDER SERVICES14
38Naveen NarayanUSFlower Mound, TXApr 28, 2016 / 20160118047 - METHOD AND SYSTEM FOR USING CONVERSATIONAL BIOMETRICS AND SPEAKER IDENTIFICATION/VERIFICATION TO FILTER VOICE STREAMS14
39Vyacheslav ZhakovUSBurlingame, CAFeb 04, 2016 / 20160036980 - System and Method for Addressing Hard-To-Understand for Contact Center Service Quality14
40Sean Van Der LindenUSBerkeley, CAFeb 18, 2016 / 20160050187 - METHODS AND APPARATUSES TO TRACK INFORMATION USING CALL SIGNALING MESSAGES14
41Joylee KohlerUSNorthglenn, COJun 12, 2014 / 20140161248 - QUALIFIER SET CREATION FOR WORK ASSIGNMENT ENGINE13
42Douglas F. ReynoldsUSAustin, TXMar 17, 2016 / 20160080568 - VOICE OVER IP METHOD FOR DEVELOPING INTERACTIVE VOICE RESPONSE SYSTEM13
43Wendi L. NusbickelUSBoca Raton, FLMar 31, 2016 / 20160094507 - SOCIAL MEDIA BOT TO REPRESENTATIONAL STATE TRANSFER (REST) PROXY FOR DATA SYSTEMS13
44Ebbe AltbergUSMill Valley, CAFeb 18, 2016 / 20160050187 - METHODS AND APPARATUSES TO TRACK INFORMATION USING CALL SIGNALING MESSAGES13
45Lisa Seacat DelucaUSSan Francisco, CAMar 17, 2016 / 20160080294 - COORDINATED DEEP TAGGING OF MEDIA CONTENT WITH COMMUNITY CHAT POSTINGS13
46David SkibaUSGolden, COApr 14, 2016 / 20160105543 - CODEC SEQUENCE DETECTION12
47Rajesh RamanathanUSRedmond, WASep 24, 2015 / 20150271020 - COLLABORATIVE CONFERENCE EXPERIENCE IMPROVEMENT12
48Ron HirsonUSSan Francisco, CAFeb 18, 2016 / 20160050187 - METHODS AND APPARATUSES TO TRACK INFORMATION USING CALL SIGNALING MESSAGES12
49John H. YoakumUSCary, NCMay 05, 2016 / 20160127544 - CONTACT CENTER INTERACTIVE TEXT STREAM WAIT TREATMENTS12
50Benjamin A. KnottUSRound Rock, TXOct 23, 2014 / 20140314228 - METHOD FOR DESIGNING AN AUTOMATED SPEECH RECOGNITION (ASR) INTERFACE FOR A CUSTOMER CALL CENTER11
51Rodney A. ThomsonUSWestminster, CONov 12, 2015 / 20150326722 - CONTACT CENTER REPLAY11
52Leon PortmanILRishon LezionFeb 20, 2014 / 20140050309 - SYSTEM AND METHOD FOR REAL-TIME CUSTOMIZED AGENT TRAINING11
53Chris MairsGBEnfieldMar 24, 2016 / 20160088452 - SYSTEMS AND METHODS OF CALL-BASED DATA COMMUNICATION11
54Marian CroakUSFair Haven, NJJan 22, 2015 / 20150025803 - METHOD AND APPARATUS FOR PROVIDING TRAFFIC INFORMATION ASSOCIATED WITH MAP REQUESTS11
55Robert A. KochUSNorcross, GAMay 12, 2016 / 20160134923 - Methods, Systems, and Products for Alternate Audio Sources11
56David GustafsonUSLake Forest, ILOct 13, 2011 / 20110249811 - Method and System for Analyzing Separated Voice Data of a Telephonic Communication Between a Customer and a Contact Center by Applying a Psychological Behavioral Model Thereto11
57Robert PinesUSNew York, NYJul 04, 2013 / 20130171977 - COMMUNICATION ASSISTANCE SYSTEM AND METHOD11
58Gordon R. BrunsonUSBroomfield, COAug 27, 2015 / 20150244812 - SYSTEM AND METHOD FOR BINDING A VIRTUAL DESKTOP INFRASTRUCTURE HOST AND MEDIA SOFT CLIENT TOGETHER11
59Faith McgaryUSBethlehem, PASep 12, 2013 / 20130237195 - SYSTEM AND METHOD FOR PROVIDING MOBILE DEVICE SERVICES USING SMS COMMUNICATIONS11
60Jonathan Allan ArsenaultCAOrleansJul 17, 2014 / 20140199978 - METHOD AND SYSTEM FOR PROCESSING CALLS IN AN ARCHITECTURE ALLOWING A TELEPHONY IDENTIFIER TO BE ASSOCIATED WITH A GROUP OF IDENTITIES11
61M. Gregory SmithUSFairview, TXMay 26, 2016 / 20160150077 - DELIVERING ADDITIONAL INFORMATION TO RECEIVING PARTIES FOR TEXT MESSAGING BASED CALLER ID11
62Manoj SindhwaniUSOak Hill, VAMay 08, 2014 / 20140130111 - AGENT-BASED COMMUNICATION SERVICE QUALITY MONITORING AND DIAGNOSTICS11
63Monica Rose MartinoUSPlano, TXMay 26, 2016 / 20160150077 - DELIVERING ADDITIONAL INFORMATION TO RECEIVING PARTIES FOR TEXT MESSAGING BASED CALLER ID11
64Kevin V. NguyenUSAllen, TXMay 26, 2016 / 20160150077 - DELIVERING ADDITIONAL INFORMATION TO RECEIVING PARTIES FOR TEXT MESSAGING BASED CALLER ID10
65John WolthuisUSSan Francisco, CAMay 19, 2016 / 20160142446 - SYSTEM AND METHOD FOR INTEGRATING SESSION INITIATION PROTOCOL COMMUNICATION IN A TELECOMMUNICATIONS PLATFORM10
66David E. RondeauUSOlathe, KSMay 19, 2016 / 20160142396 - End-to-End Trusted Communications Infrastructure10
67Oleksiy M. KolomoyskyyUSMoraga, CAApr 14, 2016 / 20160105558 - METHOD FOR AUTOMATED HANDLING OF OUTBOUND CONTACTS REQUIRING ASSURED CONNECTION TO A LIVE AGENT10
68Koushik ChatterjeeUSOrlando, FLJan 28, 2016 / 20160028883 - System and Method for Anonymizing a Telephone Number10
69Vishal DhawanUSCentreville, VADec 20, 2012 / 20120321055 - SYSTEM AND METHOD FOR PLACING TELEPHONE CALLS USING A DISTRIBUTED VOICE APPLICATION EXECUTION SYSTEM ARCHITECTURE10
70Vlad VendrowUSRedwood Shores, CAMay 12, 2016 / 20160134665 - TELEPHONY APPLICATION PLATFORM10
71David William ClarkCACarpJul 17, 2014 / 20140199978 - METHOD AND SYSTEM FOR PROCESSING CALLS IN AN ARCHITECTURE ALLOWING A TELEPHONY IDENTIFIER TO BE ASSOCIATED WITH A GROUP OF IDENTITIES10
72Christopher LabradorCAWaterlooFeb 25, 2016 / 20160057286 - Method of Joining a Conference Call10
73Nikolay AnisimovUSConcord, CADec 31, 2015 / 20150378686 - Automated Call Center Software Build Generator10
74Stanislav V. ZgardovskiUSConcord, CAApr 14, 2016 / 20160105558 - METHOD FOR AUTOMATED HANDLING OF OUTBOUND CONTACTS REQUIRING ASSURED CONNECTION TO A LIVE AGENT10
75Sarah KorthUSChicago, ILNov 05, 2015 / 20150319304 - System and Method for Processing Speech10
76Toshiyuki OmiyaJPTokyoMay 12, 2016 / 20160134753 - PERSONNEL ALLOCATION PLANNING DEVICE, METHOD AND PROGRAM10
77Ahmed Tewfik BouzidUSMclean, VAMay 12, 2016 / 20160135025 - CONVERSATION ASSISTANT10
78Roger WarfordUSHoschton, GANov 19, 2015 / 20150334236 - METHODS AND SYSTEM FOR ANALYZING MULTICHANNEL ELECTRONIC COMMUNICATION DATA10
79Armstrong SooUSSan Ramon, CAMar 17, 2016 / 20160080435 - APPARATUS AND METHODS FOR ORIGINATION OF VOICE AND MESSAGING COMMUNICATION IN A NETWORK10
80Bruce A. SharpeUSAurora, COMay 19, 2016 / 20160142541 - METHOD FOR COLLECTING DATA USING A USER INTERACTION EVENT-DRIVEN DATA COLLECTION SYSTEM10
81Timothy M. PriceUSRockville, MDDec 20, 2012 / 20120321055 - SYSTEM AND METHOD FOR PLACING TELEPHONE CALLS USING A DISTRIBUTED VOICE APPLICATION EXECUTION SYSTEM ARCHITECTURE10
82Linda Ann RobertsUSDecatur, GAOct 01, 2015 / 20150281797 - Suggestive Content Based on Habit10
83George ErhartUSLoveland, COApr 14, 2016 / 20160104098 - CONTACT CENTER DELIVERY IN-BUILDING HOMING SERVICE9
84Petr MakagonUSSan Francisco, CADec 31, 2015 / 20150378686 - Automated Call Center Software Build Generator9
85Akihisa KurashimaJPTokyoNov 14, 2013 / 20130304814 - INFORMATION PROCESSING DEVICE, INFORMATION PROCESSING METHOD AND NON-TRANSITORY STORAGE MEDIUM STORING INFORMATION PROCESSING PROGRAM9
86Parind S. PoiUSLewisville, TXJan 15, 2015 / 20150016600 - TIERED CALL ROUTING9
87John M. MartinUSAustin, TXOct 23, 2014 / 20140314228 - METHOD FOR DESIGNING AN AUTOMATED SPEECH RECOGNITION (ASR) INTERFACE FOR A CUSTOMER CALL CENTER9
88Justin McnamaraUSAtlanta, GADec 03, 2015 / 20150350127 - System and Method for Updating User Availability for Wireless Communication Applications9
89Robert TownsendUSMt. View, CAJan 22, 2015 / 20150023493 - LIMITING CONTACT IN A NETWORKED CONTACT CENTER ENVIRONMENT9
90Hossein EslambolchiUSLos Altos Hills, CAJan 28, 2016 / 20160029183 - Closed User Groups9
91Hong Thi NguyenUSAtlanta, GAAug 06, 2015 / 20150220775 - Methods, Systems, and Products for Gesture-Activation9
92Benjamin Anthony KnottUSRound Rock, TXOct 23, 2014 / 20140314227 - SYSTEM AND METHOD FOR SPEECH-ENABLED CALL ROUTING9
93David Joseph SkibaUSGolden, CODec 17, 2015 / 20150364134 - GEO-SPATIAL EVENT PROCESSING9
94Yigang CaiUSNaperville, ILMay 05, 2016 / 20160127565 - OFFLOAD OF SERVICE CHARGING FROM AN ONLINE CHARGING SYSTEM9
95David EmersonUSOverland Park, KSMar 03, 2016 / 20160066043 - System and Method for Set-Top Box Base Station Integration9
96Dany SylvainCAGatineauOct 01, 2015 / 20150281234 - Systems, Methods, and Computer Program Products for Third Party Authentication in Communication Services9
97Jeffrey J. ClawsonUSSalt Lake City, UTJul 31, 2014 / 20140213212 - SYSTEM AND METHOD FOR TEXT MESSAGING FOR EMERGENCY RESPONSE9
98John E. Moore, Jr.USBrownsburg, INApr 14, 2016 / 20160105846 - DETERMINING A PREFERRED WIFI HOTSPOT9
99Gerhard GeldenbottUSSeattle, WAJan 07, 2016 / 20160006869 - Unique Global Identifier Header for Minimizing Prank Emergency 911 Calls9
100Kevin R. ColwellUSMiddleton, WIApr 14, 2016 / 20160105554 - CAPTIONED TELEPHONE SERVICE9
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