| Top Inventors for class "Telephonic communications" |
| Rank | Inventor's name | Country | City/State | Last publication | # of patent apps in this class |
|---|
| 1 | Robert C. Steiner | US | Broomfield, CO | Dec 03, 2015 / 20150350440 - MECHANISM FOR WORK ASSIGNMENT IN A GRAPH-BASED CONTACT CENTER | 36 |
| 2 | At&t Intellectual Property I, L.p. | US | Atlanta, GA | Aug 08, 2013 / 20130205392 - METHOD AND SYSTEM FOR CONTENT DISTRIBUTION NETWORK SECURITY | 32 |
| 3 | Herbert Willi Artur Ristock | US | Walnut Creek, CA | May 26, 2016 / 20160149998 - FEDERATED UPTAKE THROTTLING | 31 |
| 4 | Douglas Brown | US | Austin, TX | Apr 14, 2016 / 20160105565 - METHOD AND SYSTEM FOR AUTOMATICALLY ROUTING A TELEPHONIC COMMUNICATION | 29 |
| 5 | Peeyush Jaiswal | US | Boca Raton, FL | Apr 28, 2016 / 20160118047 - METHOD AND SYSTEM FOR USING CONVERSATIONAL BIOMETRICS AND SPEAKER IDENTIFICATION/VERIFICATION TO FILTER VOICE STREAMS | 29 |
| 6 | Tony Mccormack | IE | Galway | May 26, 2016 / 20160150087 - SYSTEM AND METHOD TO USE PREDICTED AGENT STATE TO OPTIMIZE SELECTION STRATEGY | 27 |
| 7 | Kelly Conway | US | Lake Bluff, IL | May 12, 2016 / 20160133274 - PREDICTIVE VIDEO ANALYTICS SYSTEM AND METHODS | 26 |
| 8 | Christopher Danson | US | Austin, TX | May 12, 2016 / 20160133274 - PREDICTIVE VIDEO ANALYTICS SYSTEM AND METHODS | 26 |
| 9 | Paul Roller Michaelis | US | Louisville, CO | Mar 10, 2016 / 20160072693 - CLIENT-SERVER COMMUNICATION EVALUATION AND DIAGNOSTIC TOOL | 26 |
| 10 | Mehrad Yasrebi | US | Austin, TX | Mar 31, 2016 / 20160094588 - METHOD AND APPARATUS FOR MANAGING CALLS | 26 |
| 11 | S. James P. Spottiswoode | US | Beverly Hills, CA | Dec 31, 2015 / 20150381810 - CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/OR DISTRIBUTION COMPENSATION | 25 |
| 12 | James Jackson | US | Austin, TX | Mar 31, 2016 / 20160093303 - SYSTEM AND METHOD FOR EFFICIENT UNIFIED MESSAGING SYSTEM SUPPORT FOR SPEECH-TO-TEXT SERVICE | 25 |
| 13 | Andrew D. Flockhart | US | Thornton, CO | Jun 12, 2014 / 20140161248 - QUALIFIER SET CREATION FOR WORK ASSIGNMENT ENGINE | 25 |
| 14 | Zia Chishti | US | Washington, DC | Mar 17, 2016 / 20160080573 - TECHNIQUES FOR BEHAVIORAL PAIRING IN A CONTACT CENTER SYSTEM | 25 |
| 15 | Matthew J. Ranney | US | Oakland, CA | Dec 24, 2015 / 20150372957 - REAL-TIME MESSAGING METHOD AND APPARATUS | 23 |
| 16 | Valentine C. Matula | US | Granville, OH | Apr 21, 2016 / 20160112567 - SPEECH ANALYTICS: CONVERSATION TIMING AND ADJUSTMENT | 23 |
| 17 | Thomas E. Katis | US | Jackson, WY | Dec 24, 2015 / 20150372957 - REAL-TIME MESSAGING METHOD AND APPARATUS | 23 |
| 18 | Shmuel Shaffer | US | Palo Alto, CA | Mar 03, 2016 / 20160065738 - SYSTEM AND METHOD TO IMPROVE SELF-SERVICE EXPERIENCE AND OPTIMIZE CONTACT CENTER RESOURCES | 22 |
| 19 | Gilad Odinak | US | Bellevue, WA | May 05, 2016 / 20160127558 - Computer-Implemented System And Method For Distributing Messages By Discussion Group | 21 |
| 20 | Robert R. Bushey | US | Cedar Park, TX | Oct 23, 2014 / 20140314228 - METHOD FOR DESIGNING AN AUTOMATED SPEECH RECOGNITION (ASR) INTERFACE FOR A CUSTOMER CALL CENTER | 21 |
| 21 | Neil O'Connor | IE | Galway | May 26, 2016 / 20160150085 - SYSTEM AND METHOD FOR MANAGING ALLOCATION OF RESOURCES | 20 |
| 22 | Shekhar Gupta | US | Overland Park, KS | Sep 04, 2014 / 20140247932 - SYSTEM AND METHOD FOR IMPLEMENTING DO-NOT-DISTURB DURING PLAYBACK OF MEDIA CONTENT | 20 |
| 23 | James T. Panttaja | US | Healdsburg, CA | Jun 14, 2012 / 20120148035 - TELECOMMUNICATION AND MULTIMEDIA MANAGEMENT METHOD AND APPARATUS | 20 |
| 24 | Mary G. Panttaja | US | Healdsburg, CA | Jun 14, 2012 / 20120148035 - TELECOMMUNICATION AND MULTIMEDIA MANAGEMENT METHOD AND APPARATUS | 20 |
| 25 | Timothy R. Segall | US | Lexington, MA | Apr 14, 2016 / 20160105564 - METHOD AND SYSTEM FOR MANAGING INTERACTIVE COMMUNICATIONS CAMPAIGNS WITH CALL PACING | 18 |
| 26 | Yehuda Binder | IL | Hod Hasharon | May 19, 2016 / 20160139663 - SYSTEM AND METHOD FOR CONTROL BASED ON FACE OR HAND GESTURE DETECTION | 18 |
| 27 | Victor S. Moore | US | Lake City, FL | May 12, 2016 / 20160134631 - ENABLING ENFORCEMENT OF LICENSING TERMS IN DISTRIBUTING CONTENT IN CONTAINERS BY INCLUDING A KEY IN THE CONTAINER CONTAINING THE PERTINENT LICENSING TERMS | 18 |
| 28 | Bernard Ku | US | Austin, TX | May 19, 2016 / 20160142755 - SYSTEM AND METHOD FOR PRESENTING SUPPORT SERVICES | 18 |
| 29 | Scott Faber | US | San Francisco, CA | Feb 18, 2016 / 20160050187 - METHODS AND APPARATUSES TO TRACK INFORMATION USING CALL SIGNALING MESSAGES | 17 |
| 30 | Vladimir Mezhibovsky | US | San Francisco, CA | Mar 03, 2016 / 20160065741 - SOCIAL MEDIA INTEGRATED AGENT ROUTING | 17 |
| 31 | Edward Michael Silver | US | Atlanta, GA | Oct 01, 2015 / 20150281797 - Suggestive Content Based on Habit | 16 |
| 32 | David Gustafson | US | Lake Bluff, IL | Apr 14, 2016 / 20160105565 - METHOD AND SYSTEM FOR AUTOMATICALLY ROUTING A TELEPHONIC COMMUNICATION | 16 |
| 33 | Nikolay Korolev | US | Concord, CA | Feb 04, 2016 / 20160036983 - ADAPTABLE BUSINESS OBJECTIVE ROUTING FOR A CONTACT CENTER | 16 |
| 34 | Larry B. Pearson | US | San Antonio, TX | Mar 24, 2016 / 20160088356 - METHOD AND SYSTEM FOR PROVIDING COMMUNICATION SERVICES | 16 |
| 35 | Anup D. Karnalkar | US | Allen, TX | Mar 24, 2016 / 20160088138 - Method and Apparatus for Managing Communications | 15 |
| 36 | Mukul Jain | US | San Jose, CA | Jul 16, 2015 / 20150201061 - AUTOMATICALLY PROVIDING PHONE NUMBERS VIEWED ON A DISPLAY SCREEN TO A DIALING INTERFACE OF A PHONE DEVICE | 14 |
| 37 | Peter J. Marsico | US | Chapel Hill, NC | Jan 07, 2016 / 20160005007 - METHODS AND SYSTEMS FOR USING SCANABLE CODES TO OBTAIN MAINTENANCE AND REMINDER SERVICES | 14 |
| 38 | Naveen Narayan | US | Flower Mound, TX | Apr 28, 2016 / 20160118047 - METHOD AND SYSTEM FOR USING CONVERSATIONAL BIOMETRICS AND SPEAKER IDENTIFICATION/VERIFICATION TO FILTER VOICE STREAMS | 14 |
| 39 | Vyacheslav Zhakov | US | Burlingame, CA | Feb 04, 2016 / 20160036980 - System and Method for Addressing Hard-To-Understand for Contact Center Service Quality | 14 |
| 40 | Sean Van Der Linden | US | Berkeley, CA | Feb 18, 2016 / 20160050187 - METHODS AND APPARATUSES TO TRACK INFORMATION USING CALL SIGNALING MESSAGES | 14 |
| 41 | Joylee Kohler | US | Northglenn, CO | Jun 12, 2014 / 20140161248 - QUALIFIER SET CREATION FOR WORK ASSIGNMENT ENGINE | 13 |
| 42 | Douglas F. Reynolds | US | Austin, TX | Mar 17, 2016 / 20160080568 - VOICE OVER IP METHOD FOR DEVELOPING INTERACTIVE VOICE RESPONSE SYSTEM | 13 |
| 43 | Wendi L. Nusbickel | US | Boca Raton, FL | Mar 31, 2016 / 20160094507 - SOCIAL MEDIA BOT TO REPRESENTATIONAL STATE TRANSFER (REST) PROXY FOR DATA SYSTEMS | 13 |
| 44 | Ebbe Altberg | US | Mill Valley, CA | Feb 18, 2016 / 20160050187 - METHODS AND APPARATUSES TO TRACK INFORMATION USING CALL SIGNALING MESSAGES | 13 |
| 45 | Lisa Seacat Deluca | US | San Francisco, CA | Mar 17, 2016 / 20160080294 - COORDINATED DEEP TAGGING OF MEDIA CONTENT WITH COMMUNITY CHAT POSTINGS | 13 |
| 46 | David Skiba | US | Golden, CO | Apr 14, 2016 / 20160105543 - CODEC SEQUENCE DETECTION | 12 |
| 47 | Rajesh Ramanathan | US | Redmond, WA | Sep 24, 2015 / 20150271020 - COLLABORATIVE CONFERENCE EXPERIENCE IMPROVEMENT | 12 |
| 48 | Ron Hirson | US | San Francisco, CA | Feb 18, 2016 / 20160050187 - METHODS AND APPARATUSES TO TRACK INFORMATION USING CALL SIGNALING MESSAGES | 12 |
| 49 | John H. Yoakum | US | Cary, NC | May 05, 2016 / 20160127544 - CONTACT CENTER INTERACTIVE TEXT STREAM WAIT TREATMENTS | 12 |
| 50 | Benjamin A. Knott | US | Round Rock, TX | Oct 23, 2014 / 20140314228 - METHOD FOR DESIGNING AN AUTOMATED SPEECH RECOGNITION (ASR) INTERFACE FOR A CUSTOMER CALL CENTER | 11 |
| 51 | Rodney A. Thomson | US | Westminster, CO | Nov 12, 2015 / 20150326722 - CONTACT CENTER REPLAY | 11 |
| 52 | Leon Portman | IL | Rishon Lezion | Feb 20, 2014 / 20140050309 - SYSTEM AND METHOD FOR REAL-TIME CUSTOMIZED AGENT TRAINING | 11 |
| 53 | Chris Mairs | GB | Enfield | Mar 24, 2016 / 20160088452 - SYSTEMS AND METHODS OF CALL-BASED DATA COMMUNICATION | 11 |
| 54 | Marian Croak | US | Fair Haven, NJ | Jan 22, 2015 / 20150025803 - METHOD AND APPARATUS FOR PROVIDING TRAFFIC INFORMATION ASSOCIATED WITH MAP REQUESTS | 11 |
| 55 | Robert A. Koch | US | Norcross, GA | May 12, 2016 / 20160134923 - Methods, Systems, and Products for Alternate Audio Sources | 11 |
| 56 | David Gustafson | US | Lake Forest, IL | Oct 13, 2011 / 20110249811 - Method and System for Analyzing Separated Voice Data of a Telephonic Communication Between a Customer and a Contact Center by Applying a Psychological Behavioral Model Thereto | 11 |
| 57 | Robert Pines | US | New York, NY | Jul 04, 2013 / 20130171977 - COMMUNICATION ASSISTANCE SYSTEM AND METHOD | 11 |
| 58 | Gordon R. Brunson | US | Broomfield, CO | Aug 27, 2015 / 20150244812 - SYSTEM AND METHOD FOR BINDING A VIRTUAL DESKTOP INFRASTRUCTURE HOST AND MEDIA SOFT CLIENT TOGETHER | 11 |
| 59 | Faith Mcgary | US | Bethlehem, PA | Sep 12, 2013 / 20130237195 - SYSTEM AND METHOD FOR PROVIDING MOBILE DEVICE SERVICES USING SMS COMMUNICATIONS | 11 |
| 60 | Jonathan Allan Arsenault | CA | Orleans | Jul 17, 2014 / 20140199978 - METHOD AND SYSTEM FOR PROCESSING CALLS IN AN ARCHITECTURE ALLOWING A TELEPHONY IDENTIFIER TO BE ASSOCIATED WITH A GROUP OF IDENTITIES | 11 |
| 61 | M. Gregory Smith | US | Fairview, TX | May 26, 2016 / 20160150077 - DELIVERING ADDITIONAL INFORMATION TO RECEIVING PARTIES FOR TEXT MESSAGING BASED CALLER ID | 11 |
| 62 | Manoj Sindhwani | US | Oak Hill, VA | May 08, 2014 / 20140130111 - AGENT-BASED COMMUNICATION SERVICE QUALITY MONITORING AND DIAGNOSTICS | 11 |
| 63 | Monica Rose Martino | US | Plano, TX | May 26, 2016 / 20160150077 - DELIVERING ADDITIONAL INFORMATION TO RECEIVING PARTIES FOR TEXT MESSAGING BASED CALLER ID | 11 |
| 64 | Kevin V. Nguyen | US | Allen, TX | May 26, 2016 / 20160150077 - DELIVERING ADDITIONAL INFORMATION TO RECEIVING PARTIES FOR TEXT MESSAGING BASED CALLER ID | 10 |
| 65 | John Wolthuis | US | San Francisco, CA | May 19, 2016 / 20160142446 - SYSTEM AND METHOD FOR INTEGRATING SESSION INITIATION PROTOCOL COMMUNICATION IN A TELECOMMUNICATIONS PLATFORM | 10 |
| 66 | David E. Rondeau | US | Olathe, KS | May 19, 2016 / 20160142396 - End-to-End Trusted Communications Infrastructure | 10 |
| 67 | Oleksiy M. Kolomoyskyy | US | Moraga, CA | Apr 14, 2016 / 20160105558 - METHOD FOR AUTOMATED HANDLING OF OUTBOUND CONTACTS REQUIRING ASSURED CONNECTION TO A LIVE AGENT | 10 |
| 68 | Koushik Chatterjee | US | Orlando, FL | Jan 28, 2016 / 20160028883 - System and Method for Anonymizing a Telephone Number | 10 |
| 69 | Vishal Dhawan | US | Centreville, VA | Dec 20, 2012 / 20120321055 - SYSTEM AND METHOD FOR PLACING TELEPHONE CALLS USING A DISTRIBUTED VOICE APPLICATION EXECUTION SYSTEM ARCHITECTURE | 10 |
| 70 | Vlad Vendrow | US | Redwood Shores, CA | May 12, 2016 / 20160134665 - TELEPHONY APPLICATION PLATFORM | 10 |
| 71 | David William Clark | CA | Carp | Jul 17, 2014 / 20140199978 - METHOD AND SYSTEM FOR PROCESSING CALLS IN AN ARCHITECTURE ALLOWING A TELEPHONY IDENTIFIER TO BE ASSOCIATED WITH A GROUP OF IDENTITIES | 10 |
| 72 | Christopher Labrador | CA | Waterloo | Feb 25, 2016 / 20160057286 - Method of Joining a Conference Call | 10 |
| 73 | Nikolay Anisimov | US | Concord, CA | Dec 31, 2015 / 20150378686 - Automated Call Center Software Build Generator | 10 |
| 74 | Stanislav V. Zgardovski | US | Concord, CA | Apr 14, 2016 / 20160105558 - METHOD FOR AUTOMATED HANDLING OF OUTBOUND CONTACTS REQUIRING ASSURED CONNECTION TO A LIVE AGENT | 10 |
| 75 | Sarah Korth | US | Chicago, IL | Nov 05, 2015 / 20150319304 - System and Method for Processing Speech | 10 |
| 76 | Toshiyuki Omiya | JP | Tokyo | May 12, 2016 / 20160134753 - PERSONNEL ALLOCATION PLANNING DEVICE, METHOD AND PROGRAM | 10 |
| 77 | Ahmed Tewfik Bouzid | US | Mclean, VA | May 12, 2016 / 20160135025 - CONVERSATION ASSISTANT | 10 |
| 78 | Roger Warford | US | Hoschton, GA | Nov 19, 2015 / 20150334236 - METHODS AND SYSTEM FOR ANALYZING MULTICHANNEL ELECTRONIC COMMUNICATION DATA | 10 |
| 79 | Armstrong Soo | US | San Ramon, CA | Mar 17, 2016 / 20160080435 - APPARATUS AND METHODS FOR ORIGINATION OF VOICE AND MESSAGING COMMUNICATION IN A NETWORK | 10 |
| 80 | Bruce A. Sharpe | US | Aurora, CO | May 19, 2016 / 20160142541 - METHOD FOR COLLECTING DATA USING A USER INTERACTION EVENT-DRIVEN DATA COLLECTION SYSTEM | 10 |
| 81 | Timothy M. Price | US | Rockville, MD | Dec 20, 2012 / 20120321055 - SYSTEM AND METHOD FOR PLACING TELEPHONE CALLS USING A DISTRIBUTED VOICE APPLICATION EXECUTION SYSTEM ARCHITECTURE | 10 |
| 82 | Linda Ann Roberts | US | Decatur, GA | Oct 01, 2015 / 20150281797 - Suggestive Content Based on Habit | 10 |
| 83 | George Erhart | US | Loveland, CO | Apr 14, 2016 / 20160104098 - CONTACT CENTER DELIVERY IN-BUILDING HOMING SERVICE | 9 |
| 84 | Petr Makagon | US | San Francisco, CA | Dec 31, 2015 / 20150378686 - Automated Call Center Software Build Generator | 9 |
| 85 | Akihisa Kurashima | JP | Tokyo | Nov 14, 2013 / 20130304814 - INFORMATION PROCESSING DEVICE, INFORMATION PROCESSING METHOD AND NON-TRANSITORY STORAGE MEDIUM STORING INFORMATION PROCESSING PROGRAM | 9 |
| 86 | Parind S. Poi | US | Lewisville, TX | Jan 15, 2015 / 20150016600 - TIERED CALL ROUTING | 9 |
| 87 | John M. Martin | US | Austin, TX | Oct 23, 2014 / 20140314228 - METHOD FOR DESIGNING AN AUTOMATED SPEECH RECOGNITION (ASR) INTERFACE FOR A CUSTOMER CALL CENTER | 9 |
| 88 | Justin Mcnamara | US | Atlanta, GA | Dec 03, 2015 / 20150350127 - System and Method for Updating User Availability for Wireless Communication Applications | 9 |
| 89 | Robert Townsend | US | Mt. View, CA | Jan 22, 2015 / 20150023493 - LIMITING CONTACT IN A NETWORKED CONTACT CENTER ENVIRONMENT | 9 |
| 90 | Hossein Eslambolchi | US | Los Altos Hills, CA | Jan 28, 2016 / 20160029183 - Closed User Groups | 9 |
| 91 | Hong Thi Nguyen | US | Atlanta, GA | Aug 06, 2015 / 20150220775 - Methods, Systems, and Products for Gesture-Activation | 9 |
| 92 | Benjamin Anthony Knott | US | Round Rock, TX | Oct 23, 2014 / 20140314227 - SYSTEM AND METHOD FOR SPEECH-ENABLED CALL ROUTING | 9 |
| 93 | David Joseph Skiba | US | Golden, CO | Dec 17, 2015 / 20150364134 - GEO-SPATIAL EVENT PROCESSING | 9 |
| 94 | Yigang Cai | US | Naperville, IL | May 05, 2016 / 20160127565 - OFFLOAD OF SERVICE CHARGING FROM AN ONLINE CHARGING SYSTEM | 9 |
| 95 | David Emerson | US | Overland Park, KS | Mar 03, 2016 / 20160066043 - System and Method for Set-Top Box Base Station Integration | 9 |
| 96 | Dany Sylvain | CA | Gatineau | Oct 01, 2015 / 20150281234 - Systems, Methods, and Computer Program Products for Third Party Authentication in Communication Services | 9 |
| 97 | Jeffrey J. Clawson | US | Salt Lake City, UT | Jul 31, 2014 / 20140213212 - SYSTEM AND METHOD FOR TEXT MESSAGING FOR EMERGENCY RESPONSE | 9 |
| 98 | John E. Moore, Jr. | US | Brownsburg, IN | Apr 14, 2016 / 20160105846 - DETERMINING A PREFERRED WIFI HOTSPOT | 9 |
| 99 | Gerhard Geldenbott | US | Seattle, WA | Jan 07, 2016 / 20160006869 - Unique Global Identifier Header for Minimizing Prank Emergency 911 Calls | 9 |
| 100 | Kevin R. Colwell | US | Middleton, WI | Apr 14, 2016 / 20160105554 - CAPTIONED TELEPHONE SERVICE | 9 |
