Patent application number | Description | Published |
20090287744 | APPARATUS, SYSTEM AND METHOD FOR HEALTHCHECK OF INFORMATION TECHNOLOGY INFRASTRUCTURE BASED ON LOG DATA - A method and system for checking health of information technology infrastructure based on log data, in one aspect, collect log data non-intrusively from a production system, said log data at least associated with transactions occurring in the production system and resource utilization of the production system, normalize said log data into a plurality of log data types, perform data regression analysis using said plurality of log data types to estimate resources consumed by each of said transactions and throughput of each of said transactions, and use a queuing model to predict performance of the information technology infrastructure under various workloads. | 11-19-2009 |
20140101005 | SELF-SERVICE INTERFACE FOR POLICY CONTROL IN THE CLOUD - One embodiment a method for providing a cloud-based service to an enterprise comprising a plurality of members includes receiving at least a portion of a policy a first user within the enterprise, where the policy defines a limit on usage of the cloud-based service by at least some of the plurality of members, receiving a request for the cloud-based service from a second user associated with one of the plurality of members, and automatically responding to the request in accordance with the policy. | 04-10-2014 |
20140101013 | SELF-SERVICE INTERFACE FOR POLICY CONTROL IN THE CLOUD - One embodiment of a computer readable storage medium contains an executable program for providing a cloud-based service to an enterprise comprising a plurality of members, where the program causes a processor to perform steps including receiving at least a portion of a policy a first user within the enterprise, where the policy defines a limit on usage of the cloud-based service by at least some of the plurality of members, receiving a request for the cloud-based service from a second user associated with one of the plurality of members, and automatically responding to the request in accordance with the policy. | 04-10-2014 |
20140114784 | SYSTEM AND METHOD FOR CUSTOM-FITTING SERVICES TO CONSUMER REQUIREMENTS - Systems and methods for custom-fitting a service solution to consumer requirements are provided. A method for custom-fitting a service solution to consumer requirements, comprises acquiring a request for the service solution from a consumer via a conversational interface, and issuing a query to a service knowledge base to obtain a set of service knowledge representation items from the service knowledge base and analyzing each service knowledge representation item to determine whether a custom-fit service solution can be developed. | 04-24-2014 |
20140114805 | SYSTEM AND METHOD FOR CUSTOM-FITTING SERVICES TO CONSUMER REQUIREMENTS - Systems and methods for custom-fitting a service solution to consumer requirements are provided. A method for custom-fitting a service solution to consumer requirements, comprises acquiring a request for the service solution from a consumer via a conversational interface, and issuing a query to a service knowledge base to obtain a set of service knowledge representation items from the service knowledge base and analyzing each service knowledge representation item to determine whether a custom-fit service solution can be developed. | 04-24-2014 |
20140164166 | PROVIDING INFORMATION TECHNOLOGY RESILIENCY IN A CLOUD-BASED SERVICES MARKETPLACE - A method for providing a cloud-based service includes receiving information from a customer of the service over a conversational interface, the information identifying a requirement of the customer related to a resiliency of the service, and identifying a service provider who provides the service in a manner that satisfies the requirement. A method for building a knowledge base of cloud-based service providers includes receiving information from a service provider, the information specifying at least one resiliency attribute of the service provider, matching the information to a standardized service descriptor, wherein the service descriptor is indexed within an ontology-based organizational framework that indexes a plurality of service descriptors, and storing the service descriptor for the service provider. | 06-12-2014 |
20140164184 | PROVIDING INFORMATION TECHNOLOGY RESILIENCY IN A CLOUD-BASED SERVICES MARKETPLACE - A system for providing a cloud-based service includes a processor and a computer readable storage medium that stores instructions which, when executed, cause the processor to perform operations including: receiving information from a customer of the cloud-based service over a conversational interface, the information identifying a requirement of the customer related to a resiliency of the service, and identifying at least one service provider who provides the cloud-based service in a manner that satisfies the requirement of the customer. Another embodiment of a system for providing a cloud-based service includes a conversational interface for receiving information from a customer of the cloud-based service, the information identifying a requirement of the customer related to a resiliency of the service and a resiliency analysis engine for identifying at least one service provider who provides the cloud-based service in a manner that satisfies the requirement of the customer. | 06-12-2014 |
20150379121 | COMPLEX SERVICE NETWORK RANKING AND CLUSTERING - Offline functionality-based co-ranking and clustering is carried out on a knowledge base that characterizes a heterogeneous information technology services network including a plurality of services, a plurality of providers, and a plurality of attributes. Results of the functionality-based co-ranking and clustering are stored as annotations of the services and the providers in the knowledge base, to obtain an annotated knowledge base. A service requirement is obtained from a customer requiring information technology services. The annotated knowledge base is queried, based on the service requirement; and an ordered list of at least given ones of the services, based on the querying, is returned to the customer. | 12-31-2015 |