Patent application number | Description | Published |
20080222626 | Method, Apparatus, and Program Product for Autonomic Patch Risk Assessment - An automatic risk assessment system is provided that determines a risk for the patch based on collected activity metrics, file weights, a list of files affected by the patch, and other factors. An application monitor collects metrics from the application to determine the level of activity of the application or other component to be patched. The patch may have associated therewith metadata including a list of files that will be affected by the patch. Policies may store information about how risk is to be assessed. This information may include, for example, file weights and information defining categories of risk. | 09-11-2008 |
20080263453 | METHOD AND APPARATUS FOR PROCESS CONFIGURATION - A computer implemented method, apparatus, and computer-usable program product for process configuration are provided in the illustrative embodiments. A process that is to be configured is identified. A list of tasks associated with the identified process is displayed. A set of the tasks displayed in the task list are selected. The selected tasks are configured according to one or more task parameters. If the process that is being configured is already running, the process is suspended before the selected tasks are configured. If the process is suspended, the process is resumed after the selected tasks have been configured. The process is identified, the list of task is displayed, and the one or more tasks are selected and configured using a graphical user interface. | 10-23-2008 |
20080263534 | METHOD, APPARATUS, AND PROGRAM PRODUCT FOR AUTONOMIC PATCH DEPLOYMENT BASED ON AUTONOMIC PATCH RISK ASSESSMENT AND POLICIES - An automatic patch deployment system is provided that deploys a patch according to an assessed risk and a policy. The policy may specify actions to be taken to deploy the patch for different categories of risk. The automatic patch deployment system receives a patch notification, an assessment of the risk, and the policy and deploys the patch accordingly. For example, installation of a patch may be indefinitely delayed for high risk patches, rescheduled for medium risk patches, or installed immediately for low risk patches. | 10-23-2008 |
20080263543 | On-Demand active role-based software provisioning - Automated software provisioning based upon a set of role definitions for a user of a configurable device such as a computer or personal digital assistant. The present invention may be realized as an enhancement or extension to currently available software distribution tools which are used to distribute software to remote and local machines, and to permit unattended software installation and maintenance. The invention provides role-based software provisioning which automatically distributes the appropriate software programs and updates to computers that are owned by users based on the role of each user, thereby avoiding the need for intensive manual efforts to determine which computers need what software. The invention may also be interfaced to a License Management system in order to accomplish automatic recovery of unused software licenses, and to obtain permission for installing new licenses, based on user role changes. | 10-23-2008 |
20090019438 | METHOD AND APPARATUS FOR SELECTING A SYSTEM MANAGEMENT PRODUCT FOR PERFORMANCE OF SYSTEM MANAGEMENT TASKS - A computer implemented method, apparatus, and computer program product for managing a system. The process stores information regarding performance of a system management task to form a task execution history in response to performing a system management task. After receiving a request to perform to subsequent system management task, the process determines whether a task execution history is present for the subsequent system management task. The process then presents the task execution history for the subsequent task to a user for use in selecting a system management product from a plurality of system management products in response to the task execution history being present. | 01-15-2009 |
20090133026 | METHOD AND SYSTEM TO IDENTIFY CONFLICTS IN SCHEDULING DATA CENTER CHANGES TO ASSETS - An information technology services management product is provided with a change management component that identifies conflicts based on a wide range of information. When a change on a configuration item is scheduled, the change management component identifies, for example, affected business applications, affected service level agreements, resource availability, change schedule, workflow, resource dependencies, and the like. The change management component warns the user if a conflict is found. The user does not have to consult multiple sources of information and make a manual determination concerning conflicts. The change management component may also suggest a best time to schedule a change request based on the information available. The change management component provides a constrained interface such that the user cannot schedule a change request that violates any of the above requirements. The change management component also applies these requirements when changing an already scheduled change request. | 05-21-2009 |
20110239191 | Method for Providing Assistance in Making Change Decisions in a Configurable Managed Environment - In a configurable managed system having an associated CMDB, a Change Manager makes changes affecting CIs, wherein different types of changes require different levels of confidence in the integrity of data in the CMDB. In response to a proposed change, weights assigned to system CIs affected by the change are used to compute a confidence level regarding accuracy of CMDB data pertinent to the change. The weight for a given CI is derived from the most recent synchronization thereof, and the numbers of reads, writes, and relationships the given CI has with other CIs. The confidence level is then used by the Change Manager in deciding whether or not to make the change. The proposed change is then allowed only if the confidence level is no less than a pre-specified minimum value. | 09-29-2011 |
20120042318 | AUTOMATIC PLANNING OF SERVICE REQUESTS - A method, system, and computer usable program product for automatic planning of service requests are provided in the illustrative embodiments. At an application executing in a computer, information is located in a ticket corresponding to the service request, the information being usable for categorizing the ticket. Using the information, a set of records is selected from a ticket history repository, the set of records including data representing a set of tickets processed before the ticket. A second ticket in the set of tickets includes information corresponding to the information in the ticket being processed. A category of the second ticket is selected as a suggested category for the ticket. A priority associated with the suggested category is identified. The suggested category and the priority are recommended for the ticket. | 02-16-2012 |
20130144678 | System and Method for Evolving Processes In Workflow Automation - Gradually automation of a workflow by a configuration change management system is provided by a first workflow template having a relatively low level of automation and complexity in which at least a plurality of tasks require manual input, manual response, or manual approval, operating the first workflow by a workflow automation system engine, monitoring a measurement of the maturity level of the process during the operation the first workflow, and responsive to detecting the maturity level meeting pre-determined benchmark, automatically selecting, engaging, and operating a second workflow template which increases automation by automating one or more subprocesses, adding one or more subprocesses, or eliminating one or more subprocesses. | 06-06-2013 |
20130282659 | METHOD FOR PROVIDING ASSISTANCE IN MAKING CHANGE DECISIONS IN A CONFIGURABLE MANAGED ENVIRONMENT - In a configurable managed system having an associated configuration management database (CMDB), a Change Manager makes changes affecting configuration items (CIs), wherein different types of changes require different levels of confidence in the integrity of data in the CMDB. In response to a proposed change, weights assigned to system CIs affected by the change are used to compute a confidence level regarding accuracy of CMDB data pertinent to the change. The weight for a given CI is derived from the most recent synchronization thereof, and the numbers of reads, writes, and relationships the given CI has with other CIs. The confidence level is then used by the Change Manager in deciding whether or not to make the change. The proposed change is then allowed if the confidence level is no less than a pre-specified minimum value. | 10-24-2013 |