Patent application number | Description | Published |
20080301788 | IDENTITY ASSERTION - The present invention relates to using authorization information provided by an asserting agent to control identity-related interactions between a receiving agent and an identity agent, which acts on behalf of the asserting agent. The authorization information may be provided to the identity agent directly or through the receiving agent. When the asserting agent is asserting the identity of an associated entity to the receiving agent, the asserting agent delivers assertion information, which may but need not include the authorization information, to the receiving agent. The assertion information includes claim information that includes actual claims or identifies available claims. Upon receiving the assertion information, the receiving agent may interact with the identity agent. The identity agent will use the authorization information to control claim-related interactions with the receiving agent. | 12-04-2008 |
20090293099 | INSIGHT DISTRIBUTION - The present invention relates to using authorization information provided by an asserting agent to control insight-related interactions between a receiving agent and an insight agent. The insight may be information that relates to an entity with whom or a device with which the asserting agent is associated. Such insight is generally referred to as insight of the asserting agent. An insight source maintains the insight of the asserting agent, and the insight agent provides controlled access to the insight by the receiving agent through the insight-related interactions. For others to gain access to at least certain of the asserting agent's insight, the asserting agent must authorize the insight agent to provide the asserting agent's insight to the receiving agent. Upon obtaining the proper authorization, the insight agent will interact with the receiving agent and distribute the asserting agent's insight to the receiving agent. | 11-26-2009 |
20100094630 | ASSOCIATING SOURCE INFORMATION WITH PHONETIC INDICES - The present invention relates to creating a phonetic index of phonemes from an audio segment that includes speech content from multiple sources. The phonemes in the phonetic index are directly or indirectly associated with the corresponding source of the speech from which the phonemes were derived. By associating the phonemes with a corresponding source, the phonetic index of speech content from multiple sources may be searched based on phonetic content as well as the corresponding source. | 04-15-2010 |
20100138864 | ENHANCED CHANNEL SURFING - When a viewer initiates channel surfing, a surfing guide is presented to the viewer. The surfing guide provides multiple channel regions, where each channel region is associated with a different channel that is available to the viewer. Each channel region will include a channel window in which an image or video content from the corresponding channel is displayed. When the surfing guide is being displayed to the viewer, the channel window in at least one of the channel regions will include video content, which is derived from a low bandwidth video stream for the associated channel. Each channel region may also have a channel information area in which textual information about the corresponding channel is provided to the viewer. | 06-03-2010 |
20100162121 | DYNAMIC CUSTOMIZATION OF A VIRTUAL WORLD - A method and apparatus of dynamically customizing a virtual world. A first user and a second user engage in a conversation with respect to a location in the virtual world. A speech processor monitors the conversation and detects that a sound made matches a key sound. The virtual world is altered to include a virtual world customization based on the key sound. The virtual world customization may also be based on user information associated with the user in the conversation that made the sound. | 06-24-2010 |
20100169418 | COLLABORATION AGENT - A collaboration agent for facilitating real-time communications on behalf of a user. The collaboration agent includes a conference bridge that anchors calls to the conference bridge. The collaboration agent uses contextual information associated with the user to manage the real-time communications. The collaboration agent can communicate with other collaboration agents associated with other users. | 07-01-2010 |
20100299736 | AUTOMATED SESSION ADMISSION - The present invention allows a first communication client, which is initiating a communication session, to include admission information in a session request used to establish the communication session in a regular call or conference scenario. The session request is intended to trigger a communication session between the first communication client and another communication client, which is associated with a telephony endpoint or a conferencing system having a communication client. The receiving communication client will use the admission information provided in the session request to determine whether the session is authorized. If authorized, the receiving communication client will either establish the communication session or allow the communication session to be established, as the situation dictates. | 11-25-2010 |
20110058662 | METHOD AND SYSTEM FOR AURALLY POSITIONING VOICE SIGNALS IN A CONTACT CENTER ENVIRONMENT - A contact center media server for aurally positioning participants of a contact center transaction at aural positions designated by a contact center agent. The media server includes a communications interface coupled to a controller and adapted to interface with a plurality of voice paths. Each of the voice paths is associated with one of a plurality of participants in a contact center transaction. A three-dimensional (3D) spatializer engine is coupled to the controller and can receive incoming voice signals received over voice paths and corresponding aural position data. The 3D spatializer engine processes the incoming voice signals and generates outgoing voice signals that include signal characteristics that aurally position the first outgoing voice signals at an aural position with respect to the contact center agent indicated by the aural position data. | 03-10-2011 |
20110069643 | METHOD AND SYSTEM FOR CONTROLLING AUDIO IN A COLLABORATION ENVIRONMENT - A method and system for designating an aural position of an audio stream in a collaboration environment. A plurality of icons corresponding to participants are displayed in a user interface. A moderator may move the icons from a first position in the user interface to a second position in the user interface. Upon moving an icon from a first position to a second position, an aural position identifier corresponding to the second position is generated and sent to a conference processor. The conference processor uses the aural position identifier to generate an outgoing audio stream that aurally positions the audio stream generated by the participant corresponding to the icon at the aural position. The outgoing audio stream is provided to the moderator, who uses a multi-channel capable device to perceive the audio stream at the designated aural position. | 03-24-2011 |
20110077755 | METHOD AND SYSTEM FOR REPLAYING A PORTION OF A MULTI-PARTY AUDIO INTERACTION - A method for replaying a portion of a multi-party audio interaction to a participant of the audio interaction. A participant of a multi-party audio interaction, such as a conference call or a gaming session, can request a replay of a portion of the audio interaction. A conference processor can provide an outgoing audio stream to the participant that includes a replay audio stream that includes the requested replayed portion of the multi-party audio interaction and a real-time audio stream that includes the ongoing multi-party audio interaction. The replay audio stream can be aurally positioned at an aural position that is different from the real-time audio stream to enhance the participant's ability to distinguish between the two audio streams. | 03-31-2011 |
20120036194 | COLLABORATION AGENT - A collaboration agent for facilitating real-time communications on behalf of a user. The collaboration agent includes a conference bridge that anchors calls to the conference bridge. The collaboration agent uses contextual information associated with the user to manage the real-time communications. The collaboration agent can communicate with other collaboration agents associated with other users. | 02-09-2012 |
20120045049 | SELF-ORGANIZING DIRECTORY DISPLAY - A method and communications device for displaying a contacts directory to a user. A contacts directory comprising a plurality of contact entries is maintained. Each contact entry includes a corresponding contact identifier and a corresponding contact address. A communication metric is maintained for at least some of the plurality of contact entries based on communication interactions via the corresponding contact address of the contact entry. A request to display the contacts directory is received. The contact identifiers are ordered in an order based at least in part on the communication metric. At least a portion of the plurality of contact identifiers is displayed on a display in the order. | 02-23-2012 |
20120110196 | METHODS AND SYSTEMS FOR SELECTIVELY SHARING CONTENT - A method for sharing content with participants in a conference including establishing a network conference session, identifying restricted content to be shared, and identifying global content which is a subset of the restricted content. The method further includes the steps of identifying a global participant group for the network conference session wherein members of the global participant group attend the network conference session using one or more communication devices, identifying a restricted participant group for the network conference session wherein members of the restricted participant group attend the network conference session using one or more communication devices, transmitting the restricted content to the restricted participant group, and transmitting the global content to the global participant group. | 05-03-2012 |
20120121076 | METHOD AND SYSTEM FOR CONTROLLING AUDIO SIGNALS IN MULTIPLE CONCURRENT CONFERENCE CALLS - A method and apparatus for controlling audio signals associated with a plurality of conferences. A user interface is displayed that depicts a first defined area and a second defined area. The first defined area is associated with a first conference and the second defined area is associated with a second conference. A first plurality of participant identifiers is displayed in association with the first defined area, and each of the plurality of participant identifiers corresponds to a different participant of a plurality of participants in the first conference. Aural position identifiers are determined for each participant associated with the first conference, and an aural position identifier is selected for the second conference. Audio signals are provided at aural positions identified by the aural position identifiers, enabling the user to correlate the voices of different participants with corresponding locations on the user interface, and to listen to multiple conferences simultaneously. | 05-17-2012 |
20120155621 | TELEPHONE TO COMPUTATIONAL DEVICE ASSOCIATION - The present invention allows for dynamic association of a computational device, such as a personal computer or personal digital assistant, with a telephone terminal. A computer-telephone adaptor or like function implemented in a telephony switch or other telephony device will receive authentication indicia. The authentication indicia may be provided by the computational device that is to be associated with the telephone terminal, or through other means. The authentication indicia may be provided by a user or generated by the computational device or by other means. To confirm the association, the user must enter confirmatory authentication indicia corresponding to the original authentication indicia through the telephone terminal. | 06-21-2012 |
20120158849 | METHOD AND SYSTEM FOR GENERATING A COLLABORATION TIMELINE ILLUSTRATING APPLICATION ARTIFACTS IN CONTEXT - A method and apparatus for generating a collaboration timeline which illustrates application artifacts in context. A collaboration session includes a plurality of participants. Each participant collaborates via a corresponding processing device. Media streams associated with the plurality of participants are received during the collaboration session and a collaboration media stream based on the media streams is generated. A collaboration application generates an artifact during the collaboration session. A timeline entry is generated in a collaboration timeline, the timeline entry including time information identifying a time associated with the artifact, and a reference to the artifact. | 06-21-2012 |
20120170721 | METHOD AND APPARATUS FOR PROVIDING PRIORITY INDICIA ASSOCIATED WITH A PLURALITY OF MESSAGES - A method and apparatus for displaying information about a message. A subset of audio messages is received based on a prioritized list of a plurality of audio messages. The prioritized list of audio messages is prioritized based on a first sender designated priority and a first recipient prioritization attribute corresponding to each of the plurality of audio messages. For each audio message in the subset, a first sender priority indicium indicative of the first sender designated priority of each audio message, and a recipient priority indicium indicative of a priority corresponding to the first recipient prioritization attribute of each audio message, are displayed. | 07-05-2012 |
20120170724 | METHOD AND SYSTEM FOR DELIVERING MESSAGES - A method and apparatus for delivering a message. A plurality of audio messages destined for a recipient is received from a corresponding plurality of senders. Each of the plurality of audio messages includes a corresponding first sender designated priority designated by the corresponding sender. Member configuration data that identifies a first recipient prioritization attribute is accessed. A prioritized list of the plurality of audio messages is generated based on both the corresponding first sender designated priority and the first recipient prioritization attribute associated with the each of the plurality of audio messages. A subset of the plurality of audio messages is provided to a client device associated with the recipient based on the prioritized list. | 07-05-2012 |
20120173631 | METHOD AND APPARATUS FOR DELEGATING A MESSAGE - A method and apparatus for delegating a message. An audio message from a prioritized list of audio messages is received by a computing device. The audio message identifies a first sender designated priority and a first recipient prioritization attribute. A delegate for responding to the audio message is determined. A delegation action identifier identifying a delegation action of a plurality of delegation actions is determined. A first delegation action directs a delegate to generate a response and send the response to the sender without notifying a delegator. A second delegation action directs the delegate to generate the response and send the response to both the sender and the delegator. A third delegation action directs the delegate to generate the response and send the response to the delegator. A delegate identifier identifying the delegate and the delegation action identifier are communicated to the message server for delegation of the audio message to the delegate in accordance with the delegation action. | 07-05-2012 |
20130024577 | SYSTEM AND METHOD FOR ESTABLISHING A RELATIONSHIP BASED ON A PRIOR ASSOCIATION - Disclosed herein are systems, methods, and non-transitory computer-readable storage media for automatically establishing trusted relationships between users across organizational boundaries. A user makes a request to his system to create a trusted relationship with an individual of another organization. The system then analyzes the previous communication history between the user and the other individual, and, based on that analysis, sends a query to the other individual's system. The system then receives a response from the other individual's system, and if the response matches an expected response the system forms a trusted relationship between the user and the other individual. | 01-24-2013 |
20130031243 | METHODS, SYSTEMS, AND COMPUTER-READABLE MEDIA FOR SELF-LEARNING INTERACTIVE COMMUNICATIONS PRIVILEGES FOR GOVERNING INTERACTIVE COMMUNICATIONS WITH ENTITIES OUTSIDE A DOMAIN - Methods, systems, and computer-readable media for self-learning interactive communications privileges for governing interactive communications with entities outside a domain are disclosed. The interactive communications privileges can be used to process interactive communications requests between entities inside and outside a domain. The requested interactive communications are allowed if the interactive communications privileges configured for the entity outside the domain allow for the requested interactive communications. The interactive communications privileges are determined in an automated, self-learning manner in response to monitoring communication interactions between the entities inside and outside the domain. In this manner, the interactive communications privileges are not required to be provisioned and maintained by an administrator. The interactive communications privileges can be determined by gathering insight about the entities outside the domain. Insight about an entity outside the domain is information that is useful in determining which interactive communications privileges to configure for an entity outside the domain. | 01-31-2013 |
20130055355 | METHODS, SYSTEMS, AND COMPUTER-READABLE MEDIA FOR EXCEPTION HANDLING OF INTERACTIVE COMMUNICATIONS PRIVILEGES GOVERNING INTERACTIVE COMMUNICATIONS WITH ENTITIES OUTSIDE A DOMAIN - Methods, systems, and computer-readable media for exception handling of interactive communications privileges governing interactive communications with entities outside a domain are disclosed. The interactive communications privileges may have been learned through domain administrator configuration or may have been self-learned without domain administrator input. The interactive communications privileges can be used to process interactive communications requests between entities inside a domain and entities outside the domain. Exceptions to the interactive communications privileges can be requested by user entities inside the domain for interactive communications with entities outside the domain. In this manner, if the interactive communications privileges are not sufficient according to user entities inside the domain, the user entities inside the domain can request exceptions for other interactive communications privileges with entities outside the domain. Approved exception requests can also be configured as part of the interactive communications privileges for interactive communications with entities outside the domain. | 02-28-2013 |
20130066974 | METHODS, APPARATUSES, AND COMPUTER-READABLE MEDIA FOR INITIATING AN APPLICATION FOR PARTICIPANTS OF A CONFERENCE - Methods, apparatuses, and computer-readable media for initiating an application for participants of a conference are disclosed. In one embodiment, a method is provided for concurrently initiating an application for participants of a conference. A conference may be established including a plurality of participant user devices. A request may be received from a participant user device in the conference to assign an application to the conference after the conference has been established. The application may be assigned to the conference. In response to the assigning the application to the conference, initiation of the application for use on each of the plurality of participant user devices in the conference may be concurrently requested. Apparatuses and computer-readable media having instructions for providing the method are also disclosed. These may provide multiple application instances for different participants of the conference, and may result in increased collaboration and/or productivity for participants of a conference. | 03-14-2013 |
20130086380 | SYSTEM AND METHOD FOR FACILITATING COMMUNICATIONS BASED ON TRUSTED RELATIONSHIPS - Disclosed herein are systems, methods, and non-transitory computer-readable storage media for facilitating communications based on a trusted relationships. A system configured to practice the method first receives a communication request from a second communication device for a specific resource, wherein the communication request is based, at least in part, on trust information generated by a previously established trusted relationship. The system confirms, via an access to a trust database and using the trust information, (1) an identity of a sender of the communication request and (2) access permissions for a requested resource. Then, if the identity and the access permissions are confirmed, the system establishes communications between the first communications device and the second communications device in response to the communication request according to the specific resource. The trust information can include a trust user ID and a trust key. | 04-04-2013 |
20130097292 | METHODS, SYSTEMS, AND COMPUTER-READABLE MEDIA FOR SELF-MAINTAINING INTERACTIVE COMMUNICATIONS PRIVILEGES GOVERNING INTERACTIVE COMMUNICATIONS WITH ENTITIES OUTSIDE A DOMAIN - Methods, systems, and computer-readable media for self-maintaining interactive communications privileges governing interactive communications with entities outside a domain are disclosed. The interactive communications privileges can be used to process interactive communications requests between entities inside a domain and entities outside the domain. Currently configured interactive communications privileges configured for an entity outside a domain may no longer be desired, reliable, or valid with the current capabilities of the entity outside the domain. In this regard, embodiments disclosed herein involve self-maintaining interactive communications privileges configured for entities outside a domain. Review of interactive communications privileges configured for entities outside a domain can be performed to determine if those interactive communications configurations should be maintained, in whole or part, or not maintained. In this manner, the burden and complexity of maintaining interactive communications privileges for entities outside the domain on a domain administrator or other administrator may be reduced or alleviated. | 04-18-2013 |
20130145293 | METHODS, APPARATUSES, AND COMPUTER-READABLE MEDIA FOR PROVIDING AVAILABILITY METAPHOR(S) REPRESENTING COMMUNICATIONS AVAILABILITY IN AN INTERACTIVE MAP - Methods, apparatuses, and computer-readable media for providing at least one availability metaphor representing communications availability of at least one entity in an interactive map are disclosed. In one embodiment, a request to provide a map comprising at least one availability metaphor representing an availability state of an entity for communications may be received. For the at least one availability metaphor, an availability state of the entity associated with the at least one availability metaphor may be determined. A modified instance of the map comprised of the at least one availability metaphor may be generated based on the determined availability state of the entity associated with the at least one availability metaphor. The at least one availability metaphor of the modified instance of the map may represent the availability state of the associated entity. The modified instance of the map may be transmitted for rendering. | 06-06-2013 |
20130239232 | ENTERPRISE LICENSE REGISTRAR ANCHOR POINT - Methods and systems for providing an enterprise license registrar anchor point are provided. More particularly, an enterprise license registrar is established within an enterprise system using license files and a certificate provided by an external license authority. The enterprise license registrar operates within the enterprise system to maintain a record of allocations of license rights by license manager servers to application instances. The enterprise license registrar logs the report data. The log files are digitally signed or encrypted to prevent tampering by the enterprise system, and are delivered to the external license authority, without requiring a persistent connection between the external license authority and the enterprise system. The enterprise system can comprise a virtualized environment. | 09-12-2013 |
20130246636 | PROVIDING ADDITIONAL INFORMATION WITH SESSION REQUESTS - The present invention allows a communication client to send a session request to initiate a session with a receiving communication client, wherein the session request includes additional information configured to allow the receiving communication client to take an action in association with the communication session. The additional information may include context indicia, which may identify an association related to the subject matter of the session, or a specific instruction to take the action in association with the communication session. | 09-19-2013 |
20140018110 | PROVIDING MOBILE DEVICE LOCATION AS A PROXY LOCATION FOR AN ACCESS POINT IN RESPONSE TO MOBILE DEVICE ASSOCIATION WITH THE ACCESS POINT, AND RELATED METHODS, DEVICES, AND SYSTEMS - Providing mobile device location as a proxy location for an access point in response to mobile device association with the access point, and related methods, devices, and systems are disclosed. In one embodiment, a mobile device receives signals from a transmitter(s). Based on the received signals, the mobile device determines its current location. The mobile device also establishes an association with an access point device. In response to the association, the mobile device transmits to a location server an identification of the access point device and the current location of the mobile device as a proxy location for the access point device. In this manner, the location server may determine a location of the access point device while maintaining the privacy of user(s) of the mobile device(s). The location server may provide the access point device location to user device(s) to allow the user device(s) to determine its location. | 01-16-2014 |
20140067936 | SYSTEM AND METHOD FOR MULTIMODAL INTERACTION AIDS - Disclosed herein are systems, methods, and non-transitory computer-readable storage media for providing multimodal interaction aids in multimedia events. The system presents a multimedia event to a participant which has limited access to the multimedia event, wherein the limited access prevents the participant from experiencing every mode of the multimedia event. The system also generates a cue associated with the multimedia event, wherein the cue is structured according to the limited access of the participant. The system then transmits the cue to a device associated with the participant. | 03-06-2014 |
20140095633 | INTELLIGENT NOTIFICATION OF REQUESTS FOR REAL-TIME ONLINE INTERACTION VIA REAL-TIME COMMUNICATIONS AND/OR MARKUP PROTOCOLS, AND RELATED METHODS, SYSTEMS, AND COMPUTER-READABLE MEDIA - Intelligent notification of requests for real-time online interaction, and related methods, systems, and computer-readable media are disclosed. In this regard, in one embodiment, a method for intelligently processing a request for real-time online interaction comprises receiving, by a computing device, a request for real-time online interaction directed to a recipient identifier associated with a recipient device of a recipient and originating from a requestor device of a requestor. The method further comprises determining, by the computing device, an interruption indicator that indicates a recipient activity priority relative to a delivery priority of the request for real-time online interaction. The method additionally comprises delivering a notification of the request for real-time online interaction to the recipient device of the recipient, responsive to the interruption indicator indicating that the delivery priority of the request for real-time online interaction exceeds the recipient activity priority. | 04-03-2014 |
20140095724 | DISTRIBUTED APPLICATION OF ENTERPRISE POLICIES TO WEB REAL-TIME COMMUNICATIONS (WEBRTC) INTERACTIVE SESSIONS, AND RELATED METHODS, SYSTEMS, AND COMPUTER-READABLE MEDIA - Distributed application of enterprise policies to WebRTC interactive sessions, and related methods, systems, and computer-readable media are disclosed. In this regard, in one embodiment, a method for applying an enterprise policy to a WebRTC interactive session comprises receiving, by a distributed policy enforcement agent of a recipient device, a WebRTC session description object directed to the recipient device originating from a sender device via a secure network connection. The method further comprises determining, by the distributed policy enforcement agent, one or more enterprise policies based on the WebRTC session description object. The method additionally comprises applying the one or more enterprise policies to the WebRTC session description object. In this manner, an enterprise may permit establishment of a WebRTC interactive session that crosses an enterprise network boundary, while at the same time ensuring that the WebRTC interactive session complies with the one or more enterprise policies. | 04-03-2014 |
20140112336 | TELEPHONY USAGE DERIVED PRESENCE INFORMATION - The present invention relates to a mechanism for providing state information, which bears on the presence of a telephone user, to a presence system. The state information is derived by monitoring events relating to telephony use. Once derived, the state information is directly or indirectly sent to a presence service, which provides presence information to applications requiring such information about the telephone user. The state information preferably bears on the presence, absence, or availability of the telephone user based on their interaction with a telephony device or function. In one embodiment, a telephony switching system is configured to monitor events associated with a telephony device or function and send messages to a presence service over a packet-switched network when the state of the telephony device or function changes. In another embodiment, an IP telephone system is configured to provide state information to the presence service. | 04-24-2014 |
20140122880 | System and Method for Facilitating Communications Based on Trusted Relationships - Disclosed herein are systems, methods, and non-transitory computer-readable storage media for facilitating communications based on a trusted relationships. A system configured to practice the method first receives a communication request from a second communication device for a specific resource, wherein the communication request is based, at least in part, on trust information generated by a previously established trusted relationship. The system confirms, via an access to a trust database and using the trust information, (1) an identity of a sender of the communication request and (2) access permissions for a requested resource. Then, if the identity and the access permissions are confirmed, the system establishes communications between the first communications device and the second communications device in response to the communication request according to the specific resource. The trust information can include a trust user ID and a trust key. | 05-01-2014 |
20140141818 | ACTIVITY-AWARE INTELLIGENT ALERTING AND DELIVERY OF ELECTRONIC SHORT MESSAGES, AND RELATED METHODS, APPARATUSES, AND COMPUTER-READABLE MEDIA - Activity-aware intelligent alerting and delivery of electronic short messages, and related methods, apparatuses, and computer-readable media are also disclosed. In one embodiment, a method for providing intelligent alerting and delivery of an electronic short message comprises receiving an electronic short message directed to a recipient device of a recipient and originating from a sender device of a sender, and determining an interruption indicator that indicates a recipient activity priority relative to a delivery priority of the electronic short message. The method also comprises automatically generating one or more alerting parameters and one or more delivery parameters based on the interruption indicator, and delivering the electronic short message to the recipient device based on the one or more alerting parameters and the one or more delivery parameters. In this manner, unnecessary interruption of the recipient may be minimized while assuring timely delivery of important electronic short messages. | 05-22-2014 |
20140198632 | SELECTIVE PROCESSING OF DAMAGED PACKETS - When a damaged packet has been forwarded to or towards a destination terminal, a forwarding device or a destination terminal will determine if the packet is damaged, and if it is damaged, determine whether the content of the packet is time-sensitive. If the content is time-sensitive, the damage to the packet is assessed, and if possible, an attempt to repair the damage is made. Repair may include correcting the damaged data or packet, deciding to use the damaged data because the damage is minimal, or replacing all or a part of the damaged data with a normalized set of data. If repair is not possible and replacement of the damaged portion is not available or desirable, the packet is discarded. | 07-17-2014 |
20140219434 | METHODS, APPARATUSES, AND SYSTEMS FOR GENERATING AN ACTION ITEM IN RESPONSE TO A DETECTED AUDIO TRIGGER DURING A CONVERSATION - Embodiments include methods, apparatuses, and systems for generating an action item in response to a detected audio trigger during a conversation. Embodiments relate to generation of one or more action items in response to detection of an audio trigger, such as a spoken command, keyword, audio tone or other indicator, which is detected during a conversation, such as an audio or video conference or peer-to-peer conversation. The audio trigger and a portion of the conversation are then used to generate an action item relating to the audio trigger and an accompanying portion of the conversation. By automatically generating action items in real time as part of a conversation, action items can be captured and stored more efficiently, and the participants in the conversation are allowed greater confidence that all items requiring follow up actions are properly stored and organized. | 08-07-2014 |
20140282054 | COMPENSATING FOR USER SENSORY IMPAIRMENT IN WEB REAL-TIME COMMUNICATIONS (WEBRTC) INTERACTIVE SESSIONS, AND RELATED METHODS, SYSTEMS, AND COMPUTER-READABLE MEDIA - Compensating for user sensory impairment in Web Real-Time Communications (WebRTC) interactive sessions, and related methods, systems, and computer-readable media are disclosed. In this regard, in one embodiment, a method for compensating for a user sensory impairment in a WebRTC interactive session is provided. The method comprises receiving, by a computing device, an indication of user sensory impairment. The method further comprises receiving a content of a WebRTC interactive flow directed to the computing device. The method also comprises modifying, by the computing device, the content of the WebRTC interactive flow based on the indication of user sensory impairment. The method additionally comprises rendering the modified content of the WebRTC interactive flow. In this manner, a WebRTC interactive flow may be enhanced to compensate for a user sensory impairment, and thus the user's comprehension of the WebRTC interactive session may be improved. | 09-18-2014 |
20140282903 | MANAGING IDENTITY PROVIDER (IdP) IDENTIFIERS FOR WEB REAL-TIME COMMUNICATIONS (WebRTC) INTERACTIVE FLOWS, AND RELATED METHODS, SYSTEMS, AND COMPUTER-READABLE MEDIA - Embodiments include managing Identity Provider (IdP) identifiers for Web Real-Time Communications (WebRTC) interactive flows, and related methods, systems, and computer-readable media. In one embodiment, a method for managing IdPs comprises selecting, by a WebRTC client executing on a computing device, one or more preferred IdP identifiers indicated by one or more preferences from a plurality of IdP identifiers corresponding to a plurality of IdPs for providing identity assertions during an establishment of a WebRTC interactive flow. The method further comprises obtaining one or more identity assertions from respective ones of the plurality of IdPs corresponding to the one or more preferred IdP identifiers. The method also comprises providing, during the establishment of the WebRTC interactive flow, the one or more identity assertions. In this manner, an entity may specify the IdP used for identity authentication, and the number of identity assertions provided during initiation of the WebRTC interactive flow. | 09-18-2014 |
20140365676 | BANDWIDTH-EFFICIENT ARCHIVING OF REAL-TIME INTERACTIVE FLOWS, AND RELATED METHODS, SYSTEMS, AND COMPUTER-READABLE MEDIA - Bandwidth-efficient archiving of real-time interactive flows is disclosed herein. Related methods, systems, and computer-readable media are also disclosed. In this regard, in one embodiment, a method for archiving a real-time interactive flow is provided. The method comprises receiving, by a computing device, a real-time interactive flow, and forking the real-time interactive flow at the computing device as an archival stream. The method also comprises streaming the archival stream from the computing device to an archival repository at an adjustable streaming rate. The method additionally comprises measuring a change in a performance characteristic of the real-time interactive flow, and modifying the adjustable streaming rate based on the change in the performance characteristic of the real-time interactive flow. In this manner, a real-time interactive flow may be duplicated in a bandwidth-sensitive fashion while capturing a high-quality archive of the real-time interactive flow. | 12-11-2014 |
20140379634 | APPLICATION-TO-REPOSITORY DATA MAPPING IN DATA REPOSITORIES, AND RELATED METHODS, SYSTEMS, AND COMPUTER-READABLE MEDIA - Application-to-repository data mapping in data repositories is disclosed herein. Related methods, systems, and computer-readable media are also disclosed. In this regard, in one embodiment, a method for providing application-to-repository data mapping in a data repository is provided. The method comprises receiving, by a data repository, a definition of a named data object from an application. The method further includes generating a mapping of the named data object to a data element stored in the data repository. The method also comprises storing the mapping as application metadata in a predefined data structure in the data repository. The method additionally comprises providing, to the application, access to the data element based on the mapping of the named data object to the data element. The data repository thus provides a metadata architecture minimizing the impact of changes to the data repository, while also simplifying sharing of data among applications. | 12-25-2014 |
20150023482 | TELEPHONE TO COMPUTATIONAL DEVICE ASSOCIATION - The disclosure relates to a system for dynamic association of a computational device, which includes at least one communication interface and a control system coupled to the at least one communication interface with a communication device. A request to authenticate an association between a computational device and a communication device is received by the control system and a communication connection is established with the communication device. A request for authentication information is sent via the communication connection to the communication device. A response is received from the communication device and information determined from the response is forwarded. | 01-22-2015 |
20150026473 | VERIFYING PRIVACY OF WEB REAL-TIME COMMUNICATIONS (WEBRTC) MEDIA CHANNELS VIA CORRESPONDING WEBRTC DATA CHANNELS, AND RELATED METHODS, SYSTEMS, AND COMPUTER-READABLE MEDIA - Verification of privacy of Web Real-Time Communications (WebRTC) media channels via corresponding WebRTC data channels, and related methods, systems, and computer-readable media are disclosed. In this regard, in one embodiment, a method for verifying privacy of a WebRTC media channel comprises establishing the WebRTC media channel between first and second WebRTC clients using a keying material. The method further comprises establishing a corresponding WebRTC data channel between the first and second WebRTC clients using the keying material, and negotiating, in the WebRTC data channel, a cryptographic key exchange. The method also comprises generating a first and a second Short Authentication String (SAS) based on the cryptographic key exchange in the WebRTC data channel. The method further comprises displaying the first SAS and the second SAS, such that a mismatch between the first SAS and the second SAS indicates an existence of a man-in-the-middle (MitM) attacker. | 01-22-2015 |
20150038102 | EMERGENCY REQUEST PRIOR INSIGHT DELIVERY - A communication endpoint is configured to record content which may be audio content, video content, and/or other content and send the recorded content to an endpoint, such as a contact center. In one instance, the communication endpoint initiates content recording upon the detection of an outbound user initiated request, such as an emergency request, and transmits the recorded content when the communication session has been established. As another example, the communication endpoint may record content in a circular manner such that a latest content corresponding to a predetermine amount of time may be transmitted when the communication session has been established. | 02-05-2015 |
20150039687 | ACQUIRING AND CORRELATING WEB REAL-TIME COMMUNICATIONS (WEBRTC) INTERACTIVE FLOW CHARACTERISTICS, AND RELATED METHODS, SYSTEMS, AND COMPUTER-READABLE MEDIA - Embodiments include acquiring and correlating Web Real-Time Communications (WebRTC) interactive flow characteristics, and related methods, systems, and computer-readable media. In one embodiment, a method for acquiring and correlating characteristics of WebRTC interactive flows comprises receiving, by an acquisition agent of a WebRTC client executing on a computing device, a peer connection initiation dialogue for establishing a WebRTC interactive flow. The method further comprises determining, by the acquisition agent, one or more characteristics of the WebRTC interactive flow based on the peer connection initiation dialogue. The method additionally comprises receiving, by a correlation agent, the one or more characteristics of the WebRTC interactive flow from the acquisition agent, and storing the one or more characteristics of the WebRTC interactive flow. The method also comprises correlating, by the correlation agent, one or more stored characteristics, and generating, by the correlation agent, one or more interaction records based on the correlating. | 02-05-2015 |
20150039760 | REMOTELY CONTROLLING WEB REAL-TIME COMMUNICATIONS (WEBRTC) CLIENT FUNCTIONALITY VIA WEBRTC DATA CHANNELS, AND RELATED METHODS, SYSTEMS, AND COMPUTER-READABLE MEDIA - Remotely controlling Web Real-Time Communications (WebRTC) client functionality via WebRTC data channels, and related methods, systems, and computer-readable media are disclosed. In this regard, in one embodiment, a method for remotely controlling WebRTC client functionality comprises establishing, by a first WebRTC client executing on a first computing device and a second WebRTC client executing on a second computing device, a WebRTC media channel between the first WebRTC client and the second WebRTC client. The method further comprises establishing, between the first WebRTC client and the second WebRTC client, a WebRTC data channel affiliated with the WebRTC media channel. The method also comprises receiving, by the second WebRTC client, a client control signal originating from the first WebRTC client via the WebRTC data channel. The method additionally comprises, responsive to receiving the client control signal via the WebRTC data channel, modifying a functionality associated with the second WebRTC client. | 02-05-2015 |
20150089046 | PROVIDING NETWORK MANAGEMENT BASED ON MONITORING QUALITY OF SERVICE (QOS) CHARACTERISTICS OF WEB REAL-TIME COMMUNICATIONS (WEBRTC) INTERACTIVE FLOWS, AND RELATED METHODS, SYSTEMS, AND COMPUTER-READABLE MEDIA - Embodiments include providing network management based on monitoring Quality of Service (QoS) characteristics of Web Real-Time Communications (WebRTC) interactive flows, and related methods, systems, and computer-readable media. In one embodiment, a method for providing network management based on monitoring QoS characteristics of WebRTC interactive flows is provided. The method comprises obtaining, by a QoS acquisition agent of a WebRTC client executing on a computing device, a WebRTC interactive flow QoS characteristic that indicates a quality of a WebRTC interactive flow over a network. The method further comprises communicating, by the QoS acquisition agent, the WebRTC interactive flow QoS characteristic to a QoS monitoring agent external to the WebRTC client. The method additionally comprises initiating, by the QoS monitoring agent, a network management task based on the WebRTC interactive flow QoS characteristic. In this manner, QoS characteristics may be collected and correlated in order to optimize a user's WebRTC experience. | 03-26-2015 |