Patent application number | Description | Published |
20080260117 | Techniques for Handling Messages in a Messaging System - A technique for handling messages in a messaging system includes receiving a playback request for a message. A first user control input that is associated with the playback request for the message is then received. The first user control input corresponds to a fast-forward function or a rewind function. It is then determined whether a second user control input, which corresponds to a same function as the first user control input, is received prior to expiration of a first time period. The playback request for the message is then serviced using a first offset when the second user control input is not received prior to expiration of the first time period or using a second offset, which is different than the first offset, when the second user control input is received prior to expiration of the first time period. | 10-23-2008 |
20080263389 | SYSTEM FOR MONITORING ENUM PERFORMANCE - A system for monitoring tElephone NUmber Mapping (ENUM) performance is disclosed. A system that incorporates teachings of the present disclosure may include, for example, an ENUM system having a subsystem to monitor one or more operations of the ENUM system, and generate a fault notice responsive to detecting one or more faults in the operations monitored. Additional embodiments are disclosed. | 10-23-2008 |
20080304471 | METHODS AND APPARATUS TO PERFORM CALL SCREENING IN A VOICE OVER INTERNET PROTOCOL (VOIP) NETWORK - Methods and apparatus to perform call screening in a voice over Internet protocol (VoIP) network are disclosed. An example method comprises sending a call initiation request to a VoIP endpoint, receiving a call screening indication from a user of the VoIP endpoint in response to the call initiation request and prior to a no answer determination made by an initiating call server, and playing a message for the user while a calling party is leaving the message. | 12-11-2008 |
20080304495 | SYSTEM FOR COMMUNICATING WITH AN INTERNET PROTOCOL MULTIMEDIA SUBSYSTEM NETWORK - A system for communicating with an Internet Protocol Multimedia Subsystem (IMS) network is provided. A system that incorporates teachings of the present disclosure may include, for example, an intermediate node having a controller element to receive from a non IP Multimedia Subsystem (IMS) compliant node a Session Initiation Protocol (SIP) message having a calling party number and a called party number, and insert in the SIP message a request that instructs a receiving IMS-compliant node to bypass validation of the calling party number. Additional embodiments are disclosed. | 12-11-2008 |
20080311888 | Techniques for providing multimedia communication services to a subscriber - A technique for providing multimedia communication services to a subscriber includes receiving a communication query for the subscriber, the communication query having an associated requested communication mode. The technique also includes servicing the communication query for the subscriber using the requested communication mode when the requested communication mode corresponds to one of one or more selected communication modes. | 12-18-2008 |
20080317000 | METHODS AND APPARATUS TO PROVIDE A CALL-ASSOCIATED CONTENT SERVICE - Methods and apparatus to provide a call-associated content service to voice over Internet protocol (VoIP) devices are disclosed. An example method comprises receiving a message comprising a uniform resource identifier (URI) and a call dialog parameter at a content mediator, the call dialog parameter associated with a first communication session between a voice over Internet protocol (VoIP) endpoint and a destination, establishing a second communication session from the mediator to the destination based on the URI and the call dialog parameter, receiving content associated with the first communication session via the second communication session, and providing the content to the VoIP endpoint. | 12-25-2008 |
20080317001 | SYSTEM AND METHOD FOR DISTRIBUTED PROCESSING IN AN INTERNET PROTOCOL NETWORK - A system and method for distributed processing in an Internet Protocol network is provided. A system that incorporates teachings of the present disclosure may include, for example, an application server can have a controller element to receive a Session Initiation Protocol (SIP) INVITE message from a communication device, establish a Real Time Protocol (RTP) channel between the communication device and the application server responsive to the SIP INVITE message, and submit a SIP SUBSCRIBE message to an intermediate communication node (ICN) directing the ICN to engage one or more Digital Signal Processing (DSP) resources for processing signals in the RTP channel. Additional embodiments are disclosed. | 12-25-2008 |
20090003380 | METHODS AND APPARATUS TO CONTROL A VOICE EXTENSIBLE MARKUP LANGUAGE (VXML) SESSION - Methods and apparatus to control a voice eXtensible Markup Language (VXML) session are disclosed. An example application server comprises an interface to send a first protocol message to a media server to initiate a communication session to provide first VXML content to the media server, and a session controller to detect an event at the application server and to direct the interface to send a second protocol message to the media server to interrupt the first VXML content at the media server and to direct the media server to obtain second VXML content via the communication session. | 01-01-2009 |
20090005038 | Techniques for conference scheduling - A technique for scheduling conferences includes receiving a conference request, which includes an invitee list, a prioritized list of preferred media types, and one or more times for a conference associated with the conference request. The conference is requested with respective invitees associated with the invitee list (via respective subscriber terminals) and it is determined whether the respective invitees can be scheduled for the conference. The conference is scheduled between a conference requester (associated with the conference request) and available ones of the respective invitees, when mandatory attendees, included within the respective invitees, are available. | 01-01-2009 |
20090022297 | SYSTEM FOR MANAGING SCHEDULING CONFLICTS - A system that incorporates teachings of the present disclosure may include, for example, a proactive scheduler having a controller element to determine a scheduling conflict between a called party and a calling party according to calendar information of the called party and presence information of the called party. Additional embodiments are disclosed. | 01-22-2009 |
20090034698 | SYSTEM FOR PROCESSING RECORDED MESSAGES - A system that incorporates teachings of the present disclosure may include, for example, a network element operating in a communication system having a controller element to receive from an initiating party a message directed to a subscriber of the communication system, receive from the subscriber a request to present the message, identify the initiating party supplying the message, transmit the identity of the initiating party to a telephone number mapping (ENUM) system with a request for a communication ID of a presence system that monitors the initiating party, transmit to the presence system according to the communication ID a Session Initiation Protocol (SIP) SUBSCRIBE message requesting presence information of the initiating party, and present the subscriber one or more options to communicate with the initiating party according to the presence information received in a SIP NOTIFY message supplied by the presence system. Additional embodiments are disclosed. | 02-05-2009 |
20090052434 | METHODS AND APPARATUS TO SELECT A VOICE OVER INTERNET PROTOCOL (VOIP) BORDER ELEMENT - Methods and apparatus to select a voice over Internet protocol (VoIP) border element are disclosed. An example method comprises sending a first session initiation protocol (SIP) protocol message from a first voice over Internet protocol (VoIP) device, the first SIP message comprising an Internet protocol (IP) address shared by at least two VoIP border elements, and receiving a second SIP message at the first VoIP device from a second VoIP device, the second SIP message comprising a unique address for the second VoIP device, the second VoIP device to be selected based on the shared IP address. | 02-26-2009 |
20090059894 | METHODS AND APPARATUS TO SELECT A PEERED VOICE OVER INTERNET PROTOCOL (VOIP) BORDER ELEMENT - Methods and apparatus to select a peered voice over Internet protocol (VoIP) border element are disclosed. An example method comprises receiving a session initiation protocol (SIP) message that includes an identifier representative of a location of a voice over Internet protocol (VoIP) access border element, querying a telephone number mapping (ENUM) database to identify two or more peered VoIP border elements, and selecting a one of the two or more peered VoIP border elements based on the identifier. | 03-05-2009 |
20090059895 | METHODS AND APPARATUS TO DYNAMICALLY SELECT A PEERED VOICE OVER INTERNET PROTOCOL (VOIP) BORDER ELEMENT - Methods and apparatus to select a dynamically peered voice over Internet protocol (VoIP) border element are disclosed. An example method comprises collecting data representative of a dynamic performance of a voice over Internet protocol network, prioritizing a selection of a peered border element based on the collected data, and modifying a telephone number mapping (ENUM) database based on the prioritized selection. | 03-05-2009 |
20090061900 | APPARATUS AND METHOD FOR MULTIMEDIA COMMUNICATION - A system that incorporates teachings of the present disclosure may include, for example, a communication device having a controller to transmit to a media server a request for distribution of media content to one or more targeted recipients according to a user profile associated with the communication device that is stored in the media server. The format of the media content can be adjusted by the media server based at least in part on the user profile. Other embodiments are disclosed. | 03-05-2009 |
20090066781 | SYSTEM FOR MANAGING VIDEO VOICEMAIL - A system that incorporates teachings of the present disclosure may include, for example, a communication device having a controller adapted to establish communications with a voicemail system over a Public Switched Telephone Network port of the communication device, receive from the voicemail system by way of a broadband port of the communication device an invitation to switch to a video call over the broadband port, transmit a Session Initiation Protocol message to establish video communications with the voicemail system, and transmit to the voicemail system a video message to be recorded by the voicemail system as a video voicemail message. Additional embodiments are disclosed. | 03-12-2009 |
20090075625 | METHODS AND APPARATUS TO ROUTE EMERGENCY COMMUNICATION SESSIONS - Methods and apparatus to route an emergency communication session for a multi-mode communication device are disclosed. An example method comprises detecting a call initiation at a user device, determining whether the user device is communicatively coupled to a cellular communication network, and initiating a mesh network routing algorithm at the user device to establish a communication session from the user device to a gateway node via a wireless Internet-based network when the user device is not communicatively coupled to the cellular communication network. | 03-19-2009 |
20090093250 | SYSTEM FOR ALTERNATE COMMUNICATIONS IN AN INTERNET PROTOCOL MULTIMEDIA SUBSYSTEM NETWORK - A system that incorporates teachings of the present disclosure may include, for example, a Unified Messaging System (UMS) having a Session Border Controller (SBC) to receive a Session Initiation Protocol Uniform Resource Identifier (SIP URI), detect from a host portion of the SIP URI that the SIP URI is associated with a failover communication session, update a user portion of the SIP URI to indicate a failure disposition, and route the updated SIP URI to a call agent of the UMS. Additional embodiments are disclosed. | 04-09-2009 |
20090097619 | SYSTEM AND METHOD FOR CONVEYING END-TO-END CALL STATUS - A system that incorporates teachings of the present disclosure may include, for example, a Unified Messaging System having a controller element to submit to a Calling Card Server (CCS) over a primary call leg a Session Initiation Protocol (SIP) SUBSCRIBE message requesting outdial event notification for a call placed on a secondary call leg responsive to a reply of a voicemail message, and receive over the primary call leg a SIP NOTIFY message from the CCS indicating outdial events associated with placing the call over the secondary call leg. Additional embodiments are disclosed. | 04-16-2009 |
20090109495 | METHODS AND APPARATUS TO ROUTE FAX CALLS IN AN INTERNET PROTOCOL (IP) MULTIMEDIA SUBSYSTEM (IMS) NETWORK - Methods and apparatus to route fax calls in an Internet protocol (IP) multimedia subsystem (IMS) network are disclosed. An example method comprises receiving a message including a called party number and a media description at an IMS network and determining if the media description is associated with a fax protocol. Additionally, when the media description is associated with a fax protocol, the example method attempts to locate a fax-specific uniform resource identifier (URI) associated with the called party number. | 04-30-2009 |
20090116623 | Method and System to Provision Emergency Contact Services in a Communication Network - A method includes receiving a query at a telephone number mapping (ENUM) server, the query identifying an emergency telephone number associated with a subscriber to an emergency contact service. The method also includes retrieving from the ENUM server, in response to the query, one or more emergency contact Uniform Resource Identifiers (URIs) associated with the subscriber, where each of the emergency contact URIs has an associated emergency contact indicator. The method also includes initiating routing of a communication to destination devices associated with each retrieved emergency contact URI via an Internet Protocol Multimedia Subsystem (IMS). | 05-07-2009 |
20090129567 | CALL PROCESSING IN A VOICEMAIL SYSTEM - A system that incorporates teachings of the present disclosure may include, for example, a method that involves receiving an indication that communications with a subscriber have been interrupted while engaged in voicemail processing, and recording a pointer to a last state of voicemail processing. Additional embodiments are disclosed. | 05-21-2009 |
20090132632 | Accessing Communication History Using Identification Information from Received Communication - The communication history associated with a contacting party is accessed using identification information provided with an incoming communication. The incoming communication may have a different service type (e.g., email, telephone call, instant message chat) compared to stored communications that make up the communication history for a contacting party. Multiple uniform resource identifiers may be accessed upon processing of identification information associated with the contacting party's incoming communication. Communication histories associated with each uniform resource identifier may be accessed and combined to provide a party receiving the communication with a complete communication history including stored communications having differing service types. | 05-21-2009 |
20090156171 | SYSTEM AND METHOD OF PROCESSING MESSAGES - A system that incorporates teachings of the present disclosure may include, for example, a communication device having a controller to retrieve a communication identifier from a communication session, match an entry in an address book with the communication identifier, and store in one or more categories associated with the matched entry a message received by way of the communication session. Additional embodiments are disclosed. | 06-18-2009 |
20090168986 | METHODS AND APPARATUS TO ROUTE A COMMUNICATION SESSION DIRECTLY TO A VOICEMAIL MAILBOX - Methods and apparatus to route a communication session directly to a voicemail mailbox are disclosed. An example method includes receiving a communication session initiation message from a caller at a source telephone number, the communication session initiation message including a destination telephone number and a direct voicemail feature identifier, determining that the direct voicemail feature identifier indicates that the caller requests that the call be sent to a voicemail mailbox associated with the destination telephone number, and forwarding the call directly to the voicemail mailbox associated with the destination telephone number without ringing the destination telephone number. | 07-02-2009 |
20090180597 | SMART MESSAGES FOR UNIFIED MESSAGING AND CALLTREE INTEGRATION - In an integrated unified messaging (UM) and interactive voice system, a unified messaging application server provides a plurality of different types of messages. The unified messaging application server is responsive to a media server which serves the different types of messages to at least one user device. The unified messaging application server is also responsive to an interactive voice server, that communicates with the unified messaging application server and the media server. The interactive voice server includes a plurality of nodes that can be accessed by the unified messaging application server, such that the user device is provided with messages that allow the user device to access the interactive voice server. | 07-16-2009 |
20090199255 | Device and Methods for Customization of Communication Notification In A Converged Network - A method for customization of communication session request notifications based on user preference information includes receiving a communication session invitation at a service provider. The service provider determines the intended target of the invitation, and identifies preference information associated with the target. In an embodiment, the preference information is associated with a user of the target communication device. The preference information includes a set of identifiers for multimedia content associated with particular users, groups, regions, or the like, or any combination thereof. Based on the session invitation, the service provider determines a particular identifier and provides the associated multimedia content to the target device. The preference information can be adjusted by a user to customize notifications for requests from particular users, groups, or regions, or any combination thereof. | 08-06-2009 |
20090213837 | SYSTEMS AND METHODS TO SELECT PEERED BORDER ELEMENTS FOR AN IP MULTIMEDIA SESSION BASED ON QUALITY-OF-SERVICE - Systems and methods to select peered border elements for a communication session based on Quality-of-Service are disclosed. In particular, an example method for peered border element assignment is disclosed, comprising determining a composite Quality-of-Service result based on a plurality of Quality-of-Service parameters associated with a communication session, querying a telephone number mapping server for a status of each of a plurality of peered border elements, and assigning the communication session to be handled by one of the plurality of peered border elements based on the composite Quality-of-Service result and the status of each of the plurality of peered border elements. | 08-27-2009 |
20090259821 | APPARATUS AND METHOD FOR MULTIMEDIA COMMUNICATION - A system that incorporates teachings of the present disclosure may include, for example, a server having a controller to receive media content from a communication device where the media content is to be accessed by one or more recipients, determine a memory capacity available for storage of the media content where the memory capacity is associated with a mailbox of the one or more recipients, and allocate additional memory for storage of at least a portion of the media content, where at least a portion of the additional memory is allocated from memory of a mailbox associated with a sender of the media content. Other embodiments are disclosed. | 10-15-2009 |
20090292777 | SYSTEM AND METHOD OF CONTROLLING A MESSAGING SYSTEM - Systems and methods of controlling a messaging system are provided. A particular method includes generating an n-times-use network address to access a control interface in response to receipt of a message addressed to a subscriber at a messaging system. The method further includes determining a notification address associated with the subscriber and generating a notification message addressed to the notification address. The notification message includes at least a portion of content of the message and the n-times-uses network address. The n-times-use network address is selectable a predetermined number of times at a browser application to send a control message to the control interface to control disposition of the message. | 11-26-2009 |
20090293123 | METHODS AND APPARATUS TO MITIGATE A DENIAL-OF-SERVICE ATTACK IN A VOICE OVER INTERNET PROTOCOL NETWORK - Methods and apparatus to mitigate a Denial-of-Service (DoS) attack in a voice over Internet protocol (VoIP) network are disclosed. An example method comprises receiving a communication session initiation message from a communication session endpoint, determining whether the communication session endpoint is associated with a probable DoS attack, and sending to the communication session endpoint a communication session initiation response message comprising a DoS header when the communication session endpoint is associated with the probable DoS attack. | 11-26-2009 |
20090296566 | SYSTEMS AND METHODS TO MONITOR AND ANALYZE CUSTOMER EQUIPMENT DOWNTIME IN A VOICE OVER INTERNET PROTOCOL (VOIP) SERVICE NETWORK - Systems and methods to monitor and analyze customer premises equipment downtime in a Voice over Internet Protocol service network are disclosed. An example method comprises receiving an indication of an internet protocol (IP) address change, determining whether a network transaction is a failed network transaction associated with the IP address change, and when the network transaction is a failed network transaction associated with the IP address change, storing the failed network transaction to a database entry associated with the IP address change. | 12-03-2009 |
20090296567 | SYSTEMS AND METHODS TO MINIMIZE CUSTOMER EQUIPMENT DOWNTIME IN A VOICE OVER INTERNET PROTOCOL (VOIP) SERVICE NETWORK - Systems and methods to minimize customer premises equipment downtime in a Voice over Internet Protocol service network are disclosed. An example method comprises receiving a replacement internet protocol (IP) address to replace a first IP address in a residential gateway associated with a first network service provider, sending a re-authenticate message from the residential gateway to a customer premises equipment associated with a second network service provider, and receiving the re-authenticate message in the customer premises equipment. | 12-03-2009 |
20090296912 | METHOD AND APPARATUS FOR FORWARDING OF FAX CALLS TO A MESSAGING SERVICE - A method and apparatus for forwarding of fax calls to a messaging service are disclosed. For example, the method receives a call and rings one or more endpoint devices. The method detects an off-hook condition for the one or more endpoint devices and detects a fax tone in the call. The method then informs a network to forward the call towards a messaging service. | 12-03-2009 |
20100020946 | SECURE PAYMENT SERVICE AND SYSTEM FOR INTERACTIVE VOICE RESPONSE (IVR) SYSTEMS - A secure payment method, system or computer readable medium for a merchant's interactive voice response system are disclosed. The merchant's interactive voice response system receives customer calls and requests a payment from the customer. The customer responds to the request by providing over a data network authentication information and payment amounts for a payment service. The payment service provides the customer with a token which is communicated to the merchant's interactive voice response system, and the merchant's interactive voice response system transmits the token back to the payment service. Upon validating the token, the payment service issues an electronic payment or payment information to the merchant. The merchant's interactive voice response system announces a successful payment to the customer. | 01-28-2010 |
20100027529 | METHODS AND APPARATUS TO CONTROL SYNCHRONIZATION IN VOICE OVER INTERNET PROTOCOL NETWORKS AFTER CATASTROPHES - Example methods and apparatus to control synchronization in voice over Internet protocol (VoIP) networks after catastrophes are disclosed. An example border element comprises a network interface to receive a VoIP network registration request message from a VoIP endpoint, a catastrophe detector to determine whether a catastrophe has been detected, a backoff time module to compute a backoff time using a priority assigned to the VoIP endpoint and an expected number of VoIP network registration request messages, a recovery module to determine whether the VoIP endpoint is currently registered with the VoIP network, and to send a response message having a header representing the backoff time to the VoIP endpoint when the catastrophe has been detected and the VoIP endpoint is not currently registered with a VoIP network, and a signaling processor to process the VoIP network registration request message when the VoIP endpoint is currently registered with the VoIP network. | 02-04-2010 |
20100079784 | Dynamic facsimile transcoding in a unified messaging platform - Facsimile transcoding is dynamically invoked for devices that do not support T.38 fax protocol. In this way, a unified messaging platform can process facsimiles from endpoints that are not T.38 capable without using without digital signal processor resources. Dynamic fax transcoding can be performed at a session border controller, allowing transcoding resources to be engaged only for non-T.38 endpoints rather than for all calls on an interface. | 04-01-2010 |
20100125894 | SYSTEMS, METHODS AND COMPUTER PROGRAM PRODUCTS THAT FACILITATE REMOTE ACCESS OF DEVICES IN A SUBSCRIBER NETWORK - Systems, methods and computer program products facilitate remote access to devices in a private subscriber network by subscriber-selected delegates. A request is received by a service provider from a delegate to access one or more devices in a private subscriber network. The service provider verifies whether the delegate is authorized by the subscriber to access the device, and displays device access information to the delegate in accordance with an access policy established for the delegate by the subscriber. The device access information includes an address to a web server associated with each device. The web server address comprises an IP address for the subscriber network and a port number associated with each device. The device access information includes login information for the device web server, such as a user ID and password, or SSO token. | 05-20-2010 |
20100153340 | Method and System for Managing Changes in Organizational Data in Unified Messaging Systems - A method and system for automatically managing changes to organizational data in a unified messaging (UM) platform are disclosed. A database snapshot is retrieved from a client human resources database. The database snapshot includes human resources information organized in an organizational hierarchy. A change is detected in the database snapshot from a previous database snapshot, and organizational data in the UM platform is automatically modified to reflect the detected change in the database snapshot. When the change is detected in the database snapshot, it is possible for the UM platform to automatically compose and send a message to at least one user associated with the change including potential modifications of the organization data. The organizational data in the UM platform can then be modified only in response to receiving approval of the potential modifications of the organizational data from at least one user associated with the change. | 06-17-2010 |
20100153455 | Method and System for Automatically Defining Organizational Data in Unified Messaging Systems - A method and system for automatically defining and provisioning organizational data in a unified messaging (UM) platform are disclosed. An adapter in a unified messaging platform connects to at least one client human resources database. Human resources information that is organized in an organizational hierarchy is retrieved from the human resources database, and hierarchical organizational data is automatically generated in the UM platform based on the organizational hierarchy of the human resources information retrieved from the human resources database. UM mailboxes are provisioned to messaging centers in the UM platform based on the hierarchical organizational data. | 06-17-2010 |
20100153461 | Method and System for Managing Multiple Instance Subscriber Records in Unified Messaging Systems - A method and system for automatically managing changes to organizational data in a unified messaging (UM) platform are disclosed. A database snapshot is retrieved from a client human resources database. Added user information associated with a user is detected in the database snapshot, and an existing mailbox associated with the user in the UM platform is detected. Organizational data in the UM platform is automatically modified to combine the added user information and the existing mailbox in the UM platform. When the existing mailbox is detected in the UM platform for the user, it is possible for the UM platform to automatically compose and send a message to at least one user associated with the added user information including potential modifications of the organization data. The organizational data in the UM platform can then be modified in response to receiving approval of the potential modifications of the organizational data from at least one user associated with the added user information. | 06-17-2010 |
20100189230 | System and Method for Handling Multiple Call Redirections in a Voice Messaging System - A method for handling multiple call redirections in a voice messaging platform is provided that includes receiving a call at the voice messaging platform, wherein multiple, sequential redirecting numbers are associated with the call. The method also includes selecting a mailbox associated with a last number associated with the call when it is determined that the last number does not belong to a closed user group, and depositing a message in the selected mailbox. When the last number belongs to the closed user group, and if the closed user group does not allow individual call forwarding control, the method selects the mailbox based on a closed user group preference. An apparatus and a computer readable medium are provided. | 07-29-2010 |
20100229226 | Function-Based Authorization to Access Electronic Devices - Systems and methods to secure authorized access are disclosed. A method includes receiving, an electronic device, a request to generate function-authorization settings including function-access data associated with a particular function of the electronic device to be protected. The method also includes prompting for and receiving function-access data. The received function-access data includes first function-access data that specifies access credentials of a first user to access the particular function and second function-access data that specifies access credentials of a second user to access the particular function. The method also includes associating the received function-access data with the particular function and storing the function-authorization settings including the received function-access data at a memory of the electronic device. | 09-09-2010 |
20100293232 | Unified Messaging Accessibility Architecture - A system and method for depositing and retrieving message using an accessibility service, such as TTY, within a unified messaging platform. A unified messaging platform is configured to receive accessibility service signals and convert those signals into a text-based encoding that is then stored as a message within the unified messaging platform for later retrieval. The unified messaging platform is further configured to retrieve messages and re-encode the message into a format compatible with the accessibility service. Audio recordings can be converted to a text-encoding via an automated speech recognition module, and text encodings can be converted to accessibility signals, which are transmitted to the user of the accessibility service. | 11-18-2010 |
20100322403 | System and Methods for Enhanced Multimedia in VoIP Networks - Calls placed to a call recipient bypass the terminating messaging system, creating an enhanced message in the call originator's messaging system and delivering the enhanced message using alternate routing information. A caller creates enhanced messages for a call recipient even when the call recipient's messaging system does not support such functionality. The caller also embeds stored content and/or use links in the enhanced messages to allow the message to be modified and/or deleted before it is accessed by the call recipient. | 12-23-2010 |
20100329435 | Prioritized Prompt Ordering and Call Processing In Interactive Voice Response Systems - A system and method for processing a call to a destination associated with multiple group members in a unified messaging system by determining a prioritized order of the group members for presentation to caller and receiving a selection from the caller. The order of the group members can be determined based on call histories, address books, and distribution lists of the calling party and the group members of the destination. A weighted score is computed for each group member, and the group members are sorted based on the weighted scores. The sorted list of group members is then presented to the calling party for selection. Based on the calling party's selection the unified messaging system can further process the call. | 12-30-2010 |
20110016399 | METHOD AND APPARATUS FOR SOCIAL NETWORKING IN A DYNAMIC ENVIRONMENT - In one embodiment, the present invention is a method and apparatus for social networking in a dynamic environment. In one embodiment, a method for social networking in a network includes broadcasting a first set of one or more keywords representing one or more interests of a first user in the network, receiving a response from a second user in the network indicating interest in at least one of the interests of the first user, and connecting to a server in the network, where the server hosts a group for supporting communications between at least the first network user and the second network user. | 01-20-2011 |
20110078247 | System and Method for Message Recall in a Unified Messaging System - A method and system for managing messages in a unified messaging (UM) platform to enable message recall is disclosed. The UM platform deposits a message from a sender into a UM mailbox of a recipient. It is then determined whether the sender of the message is a UM subscriber. If the sender is a UM subscriber, a copy of the message or a link to the message is deposited into a UM mailbox of the sender. The UM platform then provides a message recall option with the copy of the message or the link to the message in the UM mailbox of the sender. If the sender is not a UM subscriber, a recall message including a randomly generated message recall URL is sent to the sender. This allows the sender to select the randomly generated message recall URL to send a message recall request to the UM platform, which deletes the message from the mailbox of the recipient in response to the message recall request. | 03-31-2011 |
20110082919 | METHOD AND APPARATUS FOR MANAGING REHOMING OF USER ENDPOINT DEVICES IN A COMMUNICATION NETWORK - A system that incorporates teachings of the present disclosure may include, for example, a Domain Name System (DNS) server having a controller to receive new provisioning information for updating a Fully Qualified Domain Name (FQDN), and update the FQDN with the new provisioning information. The new provisioning information can include among other things a start time for rehoming one or more user endpoint devices (UEs) assigned to a current session border Controller (S/BC), a move-from record comprising a descriptor of at least the current S/BC, a move-to record comprising a descriptor of at least a new S/BC to which to rehome the one or more UEs, a transfer window representing a total time for the rehoming the one or more UEs to the new S/BC, and a pacing parameter for rehoming the one or more UEs to the new S/BC during the transfer window. Additional embodiments are disclosed. | 04-07-2011 |
20110091024 | Flagged Messages in an Automatic Integrated Unified Messaging Escalation System - An automatic message escalation system includes attaching an acknowledgement flag to a message after it is received in the message mailbox of an identified message recipient. The status of the acknowledgement flag indicates whether or not the message has been retrieved. After a given or specified period of time, the acknowledgement flag is checked to see if the message was retrieved. If the message was retrieved, the message will not be escalated. If the message was not retrieved, the message will be sent to the next message recipient on an escalation list. | 04-21-2011 |
20110091028 | Automatic Integrated Escalation in a Unified Messaging System - A user is identified based at least in part on a user identification designation associated with an incoming communication. A message recipient is then determined based at least in part on the identified user and one or more address books associated with message recipients by comparing the user identification designation to one or more entries in the one or more recipient databases. The incoming communication is routed to the determined message recipient. Escalation procedures are implemented up to a configured level in the recipient organization based on various criteria. As messages are escalated and deposited in mailboxes associated with the determined message recipients, the determined message recipients are notified of the deposited messages. | 04-21-2011 |
20110093544 | Message Routing in a Unified Messaging System - A sender is identified based at least in part on originator identification information associated with an incoming communication. A message recipient is then determined based at least in part on the identified sender and one or more databases associated with message recipients by comparing the originator identification information to one or more entries in the one or more databases. The incoming communication is routed to the determined message recipient of a shared mailbox of a unified messaging system. An intended recipient is identified among the owners of the shared unified messaging mailbox owners. Only the determined message recipient is notified of the deposited message, based on the dynamic information derived from each deposited message. | 04-21-2011 |
20110137918 | Methods and Systems for Customized Content Services with Unified Messaging Systems - Profile information and other information about users are received from information sources into a unified messaging platform. Multimedia messages and files for users are converted to text using approximation algorithms. Text and multimedia messages and files for users are analyzed using confidence scores and thresholds. Profile information, file keyword information and message keyword information are used to identify and transmit a limited amount of information about users to information consumers and content service providers. Information consumers and content service providers can customize their content that is presented to users. | 06-09-2011 |
20110141920 | METHOD AND APPARATUS FOR DYNAMICALLY CONTROLLING INTERNET PROTOCOL PACKET HANDLING IN A VOICE OVER INTERNET PROTOCOL NETWORK - In one embodiment, the present disclosure is a method and apparatus for dynamically controlling Internet Protocol packet flows in a Voice over Internet Protocol network. In one embodiment, a method for controlling flows of packets in a network includes obtaining a list identifying at least one user element that is authorized to register with the network and dynamically configuring a manner in which at least one border element handles the packets in accordance with the list. | 06-16-2011 |
20110142031 | METHOD AND APPARATUS FOR DYNAMICALLY ASSIGNING BORDER ELEMENTS IN A VOICE OVER INTERNET PROTOCOL NETWORK - In one embodiment, the present disclosure is a method and apparatus for dynamically assigning border elements in a Voice over Internet Protocol network. In one embodiment, a method for registering an endpoint device to a core Internet Protocol network includes selecting a border element in the network, where the border element is selected based on monitored data relating to at least one of: a condition of the network and a condition of at least one component of the network and sending a message to the endpoint device instructing the endpoint device to register with the network via the border element. | 06-16-2011 |
20120020577 | SYSTEM AND METHOD FOR EFFICIENT UNIFIED MESSAGING SYSTEM SUPPORT FOR SPEECH-TO-TEXT SERVICE - Disclosed herein are systems, methods, and non-transitory computer-readable storage media for communicating information about transcription progress from a unified messaging (UM) server to a UM client. In one embodiment, the transcription progress describes speech to text transcription of speech messages such as voicemail. The UM server authenticates and establishes a session with a UM client, then receives a get message list request from a UM client as of a first time, responds to the get message list request with a view of a state of messages and available transcriptions for transcribable messages in a list of messages associated with the get message list call at the first time, and, at a second time subsequent to the first time, transmits to the UM client a notification that provides an indication of progress for at least one transcription not yet complete in the list of messages. The messages can include video. | 01-26-2012 |
20120023173 | SYSTEM AND METHOD FOR PRIORITIZING MESSAGE TRANSCRIPTIONS - Disclosed herein are systems, methods, and non-transitory computer-readable storage media for managing transcription resources. A system practicing the method retrieves a class of service for a subscriber recipient of a message deposited at a first server for transcription by a second server, determines a probability of near-term access of the message by the subscriber, assigns a weight to the message based on the class of service and the probability of the near-term access, and transcribes, at the second server, the message based on the weight. Classes of service can include a real-time class of service and/or one or more non-real-time class of service. The probability of near-term access can be based on subscriber presence, subscriber receipt of a new message notification, historical statistics of subscriber message access times, message urgency, and other message metadata. A channel manager can manage a finite number of channels between the first and second servers. | 01-26-2012 |
20120033794 | SYSTEM AND METHOD FOR SELECTIVE VOICEMAIL TRANSCRIPTION - Disclosed herein are systems, methods, and non-transitory computer-readable storage media for selectively transcribing messages. Five general approaches are disclosed herein. The first approach is directed to checking for a transcription capable client, which transcribes messages when a client device is capable of receiving transcriptions. The second and third approaches are platform-controlled and user-controlled predefined selective transcription. One aspect of this approach is driven by transcription rules. The fourth approach is user-controlled on-demand selective transcription before the message is stored or deposited for transcription. An example of this is a user transferring an incoming caller to voicemail and indicating that the voicemail be transcribed. The fifth approach is user-controlled on-demand selective transcription after the message is stored. In one embodiment of this approach, a user must specifically request that a stored message be transcribed. | 02-09-2012 |
20120076136 | METHODS AND APPARATUS TO PROVIDE A CALL-ASSOCIATED CONTENT SERVICE - Methods and apparatus to provide a call-associated content service to voice over Internet protocol (VoIP) devices are disclosed. An example method includes performing a telephone number database query at a call session control function server to obtain a first uniform resource identifier for a destination and to obtain a second uniform resource identifier for the destination, establishing a first communication session to the destination based on the first uniform resource identifier, and initiating a second communication session on behalf of a calling device to the destination based on the second uniform resource identifier, the destination to provide content associated with the first communication session via the second communication session. | 03-29-2012 |
20120078799 | SECURE PAYMENT SERVICE AND SYSTEM FOR INTERACTIVE VOICE RESPONSE (IVR) SYSTEMS - A secure payment method includes receiving, at a computer of a payment service, a request from a requester for a one time use transaction identification token for a transaction. The one time use transaction identification token is provided from the payment service computer to the requester. The one time use transaction identification token is received at the payment service from a merchant communications apparatus under the control of a merchant. Electronic payment information for the transaction is issued from the payment service to the merchant upon validating the one time use transaction identification token. | 03-29-2012 |
20120113901 | METHODS AND APPARATUS TO ROUTE EMERGENCY COMMUNICATION SESSIONS - Methods and apparatus to route emergency communication sessions are disclosed. An example method involves querying a gateway node cache in response to a first broadcast probe received at a node of a wireless Internet-based network. When the gateway node cache identifies a first gateway node, a first response is selectively sent to nodes that participated in a search flood associated with the first broadcast probe. | 05-10-2012 |
20120123778 | Security Control for SMS and MMS Support Using Unified Messaging System - A method and apparatus for providing security control of short messaging service (SMS) messages and multimedia messaging service (MMS) messages in a unified messaging (UM) system are disclosed. An SMS or MMS message directed to a recipient mailbox in a UM system is received. It is determined that the recipient mailbox is a secondary mailbox associated with a primary mailbox in the UM system. The message is audited according to an audit policy associated with the recipient mailbox. | 05-17-2012 |
20120150968 | APPARATUS AND METHOD FOR MANAGING MESSAGE COMMUNICATION - A system that incorporates teachings of the present disclosure may include, for example, receiving from a first communication device a message and a message request at a messaging server, selecting a second communication device from a group of other communication devices, providing a notification of the message to the second communication device, providing a message to the second communication device when the second communication device transmits an access request to the messaging server in response to the notification, and establishing a communication session between the first and second communication devices using the messaging server when the second communication device transmits a session request to the messaging server in response to receiving the message. Other embodiments are disclosed. | 06-14-2012 |
20120226718 | Method and System for Automically Defining Organizational Data in Unified Messaging Systems - A method and system for automatically defining and provisioning organizational data in a unified messaging (UM) platform are disclosed. An adapter in a unified messaging platform connects to at least one client human resources database. Human resources information that is organized in an organizational hierarchy is retrieved from the human resources database, and hierarchical organizational data is automatically generated in the UM platform based on the organizational hierarchy of the human resources information retrieved from the human resources database. UM mailboxes are provisioned to messaging centers in the UM platform based on the hierarchical organizational data. | 09-06-2012 |
20120229586 | SYSTEM FOR MANAGING VIDEO VOICEMAIL - A system that incorporates teachings of the present disclosure may include, for example, a communication device having a controller adapted to establish communications with a voicemail system over a Public Switched Telephone Network port of the communication device, receive from the voicemail system by way of a broadband port of the communication device an invitation to switch to a video call over the broadband port, transmit a Session Initiation Protocol message to establish video communications with the voicemail system, and transmit to the voicemail system a video message to be recorded by the voicemail system as a video voicemail message. Additional embodiments are disclosed. | 09-13-2012 |
20120233653 | APPARATUS AND METHOD FOR MULTIMEDIA COMMUNICATION - A system that incorporates teachings of the present disclosure may include, for example, a communication device having a controller to transmit to a media server a request for distribution of media content to one or more targeted recipients according to a user profile associated with the communication device that is stored in the media server. The format of the media content can be adjusted by the media server based at least in part on the user profile. Other embodiments are disclosed. | 09-13-2012 |
20120237008 | Message Routing and Determining a Message Recipient in a Unified Messaging System - A sender is identified based at least in part on originator identification information associated with an incoming communication. A message recipient is then determined based at least in part on the identified sender and one or more databases associated with message recipients by comparing the originator identification information to one or more entries in the one or more databases. The incoming communication is routed to the determined message recipient of a shared mailbox of a unified messaging system. An intended recipient is identified among the owners of the shared unified messaging mailbox owners. Only the determined message recipient is notified of the deposited message, based on the dynamic information derived from each deposited message. | 09-20-2012 |
20120275451 | METHODS AND APPARATUS TO PERFORM CALL SCREENING IN A VOICE OVER INTERNET PROTOCOL (VOIP) NETWORK - Methods and apparatus to perform call screening in a voice over Internet protocol (VoIP) network are disclosed. Disclosed example methods include receiving a call screening termination message at a feature server of an Internet protocol multimedia subsystem, initiating a communication session between a first user device operable with the Internet protocol multimedia subsystem and a second user device operable with the Internet protocol multimedia subsystem in response to the call screening termination message, the first and second user devices being involved in a call screening session, and releasing a signaling resource of a messaging server, the signaling resource having been used in the call screening session. | 11-01-2012 |
20120278457 | SYSTEMS AND METHODS TO MONITOR AND ANALYZE CUSTOMER EQUIPMENT DOWNTIME IN A VOICE OVER INTERNET PROTOCOL (VOIP) SERVICE NETWORK - Systems and methods to monitor and analyze customer premises equipment downtime in a Voice over Internet Protocol service network are disclosed. Example methods for a dynamic host configuration protocol server disclosed herein include assigning a replacement Internet protocol address to a residential gateway, the replacement Internet protocol address to replace a first Internet protocol address assigned to at least one of the residential gateway or customer premises equipment associated with the residential gateway, sending a first address change message to a session border controller, and sending a second address change message to a lost subscriber time server, the first and second address change messages to indicate that the first Internet protocol address has been replaced by the replacement Internet protocol address. | 11-01-2012 |
20120281821 | System and Methods for Enhanced Multimedia in VoIP Networks - Calls placed to a call recipient bypass the terminating messaging system, creating an enhanced message in the call originator's messaging system and delivering the enhanced message using alternate routing information. A caller creates enhanced messages for a call recipient even when the call recipient's messaging system does not support such functionality. The caller also embeds stored content and/or use links in the enhanced messages to allow the message to be modified and/or deleted before it is accessed by the call recipient. | 11-08-2012 |
20130007134 | METHOD AND APPARATUS FOR SOCIAL NETWORKING IN A DYNAMIC ENVIRONMENT - In one embodiment, the present invention is a method and apparatus for social networking in a dynamic environment. In one embodiment, a method for social networking in a network includes broadcasting a first set of one or more keywords representing one or more interests of a first user in the network, receiving a response from a second user in the network indicating interest in at least one of the interests of the first user, and connecting to a server in the network, where the server hosts a group for supporting communications between at least the first network user and the second network user. | 01-03-2013 |
20130007240 | SYSTEMS AND METHODS TO PROVIDE AVAILABILITY NOTIFICATIONS FOR DENIED CONTENT REQUESTS - A method includes receiving a message at a server. The message indicates that a network is unable to fulfill a request for media content for a user device. The method may also include sending, from the server to the user device, an offer to inform the user device when the network is able to fulfill the request. | 01-03-2013 |
20130028397 | Call Processing in a Voicemail System - A system that incorporates teachings of the present disclosure may include, for example, a method that involves receiving an indication that communications with a subscriber have been interrupted while engaged in voicemail processing, and recording a pointer to a last state of voicemail processing. Additional embodiments are disclosed. | 01-31-2013 |
20130034216 | System and Method for Handling Multiple Call Redirections in a Voice Messaging System - A method for handling multiple call redirections in a voice messaging platform is provided that includes receiving a call at the voice messaging platform, wherein multiple, sequential redirecting numbers are associated with the call. The method also includes selecting a mailbox associated with a last number associated with the call when it is determined that the last number does not belong to a closed user group, and depositing a message in the selected mailbox. When the last number belongs to the closed user group, and if the closed user group does not allow individual call forwarding control, the method selects the mailbox based on a closed user group preference. An apparatus and a computer readable medium are provided. | 02-07-2013 |
20130115931 | DETECTING SUBSCRIBER INPUT VIA A WIRELESS COMMUNICATION DEVICE FOR INITIATING NETWORK PROVISIONING OF SUCH DEVICE - Methods, systems, and apparatus for detecting subscriber input via a wireless communication device for initiating network provisioning of the wireless communication device are presented herein. A method can include receiving, via an interface of a wireless communication device, a first input from a subscriber of a wireless service associated with the wireless communication device; sending, by the wireless communication device based on the first input from the subscriber, a request for provisioning the wireless communication device via a wireless network associated with the wireless service; and outputting, via the interface of the wireless communication device, a first message including a condition for the provisioning the wireless communication device via the wireless network based on the request. In an example, the method can further include receiving, based on the request, the condition from a component of the wireless network. | 05-09-2013 |
20130121333 | METHODS AND APPARATUS TO CONTROL A FLASH CROWD EVENT IN A VOICE OVER INTERNET PROTOCOL (VOIP) NETWORK - Methods and apparatus to control a flash crowd event in a voice over Internet protocol (VoIP) network are disclosed. An example method comprises receiving at a VoIP border element a VoIP registration response message having a field representing a priority assigned to a VoIP endpoint, receiving a message from the VoIP endpoint at the VoIP border element, detecting whether a network congestion condition exists, and placing the message received from the VoIP endpoint into one of a plurality of queues based on the priority when the congestion condition is detected. | 05-16-2013 |
20130132537 | Method and Apparatus for Managing Rehoming of User Endpoint Devices in a Communication Network - A system that incorporates teachings of the present disclosure may include, for example, a Domain Name System (DNS) server having a controller to receive new provisioning information for updating a Fully Qualified Domain Name (FQDN), and update the FQDN with the new provisioning information. The new provisioning information can include among other things a start time for rehoming one or more user endpoint devices (UEs) assigned to a current session border Controller (S/BC), a move-from record comprising a descriptor of at least the current S/BC, a move-to record comprising a descriptor of at least a new S/BC to which to rehome the one or more UEs, a transfer window representing a total time for the rehoming the one or more UEs to the new S/BC, and a pacing parameter for rehoming the one or more UEs to the new S/BC during the transfer window. Additional embodiments are disclosed. | 05-23-2013 |
20130148795 | AUTOMATIC INTEGRATED ESCALATION IN A UNIFIED MESSAGING SYSTEM - A user is identified based at least in part on a user identification designation associated with an incoming communication. A message recipient is then determined based at least in part on the identified user and one or more address books associated with message recipients by comparing the user identification designation to one or more entries in the one or more recipient databases. The incoming communication is routed to the determined message recipient. Escalation procedures are implemented up to a configured level in the recipient organization based on various criteria. As messages are escalated and deposited in mailboxes associated with the determined message recipients, the determined message recipients are notified of the deposited messages. | 06-13-2013 |
20130150005 | SYSTEM FOR MANAGING SCHEDULING CONFLICTS - A system that incorporates teachings of the present disclosure may include, for example, a proactive scheduler having a controller element to determine a scheduling conflict between a called party and a calling party according to calendar information of the called party and presence information of the called party. Additional embodiments are disclosed. | 06-13-2013 |
20130152214 | METHODS AND APPARATUS TO MITIGATE A DENIAL-OF-SERVICE ATTACK IN A VOICE OVER INTERNET PROTOCOL NETWORK - Methods and apparatus to mitigate a Denial-of-Service (DoS) attack in a voice over Internet protocol (VoIP) network are disclosed. An example method comprises receiving a communication session initiation message from a communication session endpoint, determining whether the communication session endpoint is associated with a probable DoS attack, and sending to the communication session endpoint a communication session initiation response message comprising a DoS header when the communication session endpoint is associated with the probable DoS attack. | 06-13-2013 |
20130155909 | METHODS AND APPARATUS TO PROVIDE A NETWORK-BASED CALLER IDENTIFICATION SERVICE IN A VOICE OVER INTERNET PROTOCOL NETWORK - Methods and apparatus to provide a network-based caller identification (CID) service in a voice over Internet protocol (VoIP) network are disclosed. An example method comprises receiving a session initiation protocol (SIP) communication session initiation request message comprising an early-media indicator, disabling a ringtone generator, sending a SIP ringing message containing a session descriptor in response to the early-media indicator, receiving a ringtone based on the session descriptor, and presenting the ringtone to alert a user of a requested communication session. | 06-20-2013 |
20130177012 | Techniques For Providing Multimedia Communication Services To A Subscriber - A technique for providing multimedia communication services to a subscriber includes receiving a communication query for the subscriber, the communication query having an associated requested communication mode. The technique also includes servicing the communication query for the subscriber using the requested communication mode when the requested communication mode corresponds to one of one or more selected communication modes. | 07-11-2013 |
20130189958 | System and Method for Message Recall in a Unified Messaging System - A method and system for managing messages in a unified messaging (UM) platform to enable message recall is disclosed. The UM platform deposits a message from a sender into a UM mailbox of a recipient. It is then determined whether the sender of the message is a UM subscriber. If the sender is a UM subscriber, a copy of the message or a link to the message is deposited into a UM mailbox of the sender. The UM platform then provides a message recall option with the copy of the message or the link to the message in the UM mailbox of the sender. If the sender is not a UM subscriber, a recall message including a randomly generated message recall URL is sent to the sender. This allows the sender to select the randomly generated message recall URL to send a message recall request to the UM platform. | 07-25-2013 |
20130231102 | Detecting Subscriber Input Via A Wireless Communication Device For Initiating Network Provisioning Of Such Device - Subscriber input detected via a wireless communication device for initiating network provisioning of the wireless communication device is presented herein. A method can include receiving, via an interface of a wireless communication device, a first input from a subscriber of a wireless service associated with the wireless communication device; sending, by the wireless communication device based on the first input from the subscriber, a request for provisioning the wireless communication device via a wireless network associated with the wireless service; and outputting, via the interface of the wireless communication device, a first message including a condition for the provisioning the wireless communication device via the wireless network based on the request. In an example, the method can further include receiving, based on the request, the condition from a component of the wireless network. | 09-05-2013 |
20130246544 | Flagged Messages in an Automatic Integrated Unified Messaging Escalation System - An automatic message escalation system includes attaching an acknowledgement flag to a message after it is received in the message mailbox of an identified message recipient. The status of the acknowledgement flag indicates whether or not the message has been retrieved. After a given or specified period of time, the acknowledgement flag is checked to see if the message was retrieved. If the message was retrieved, the message will not be escalated. If the message was not retrieved, the message will be sent to the next message recipient on an escalation list. | 09-19-2013 |
20130301085 | SYSTEM AND METHOD FOR DISTRIBUTED PROCESSING IN AN INTERNET PROTOCOL NETWORK - A system and method for distributed processing in an Internet Protocol network is provided. A system that incorporates teachings of the present disclosure may include, for example, an application server can have a controller element to receive a Session Initiation Protocol (SIP) INVITE message from a communication device, establish a Real Time Protocol (RTP) channel between the communication device and the application server responsive to the SIP INVITE message, and submit a SIP SUBSCRIBE message to an intermediate communication node (ICN) directing the ICN to engage one or more Digital Signal Processing (DSP) resources for processing signals in the RTP channel. Additional embodiments are disclosed. | 11-14-2013 |
20130304856 | APPARATUS AND METHOD FOR MULTIMEDIA COMMUNICATION - A system that incorporates teachings of the present disclosure may include, for example, a communication device having a controller to transmit to a media server a request for distribution of media content to one or more targeted recipients according to a user profile associated with the communication device that is stored in the media server. The format of the media content can be adjusted by the media server based at least in part on the user profile. Other embodiments are disclosed. | 11-14-2013 |
20130308449 | SYSTEMS AND METHODS TO SELECT PEERED BORDER ELEMENTS FOR AN IP MULTIMEDIA SESSION BASED ON QUALITY-OF-SERVICE - Systems and methods to select peered border elements for a communication session based on Quality-of-Service (QoS) are disclosed. In particular, an example method includes determining a composite QoS parameter of a communication session based on weighting QoS parameters of the session, the QoS parameters including a grade of service parameter of the session and a preferred mode of communication for a voice over Internet protocol (VoIP) device of a called party; querying a telephone number mapping server for a status of each of the peered border elements; assigning the session to be handled by a selected peered border element of the peered border elements based on the composite QoS parameter and the status of each of the peered border elements; and generating a QoS authorization token to reserve network resources associated with the selected peered border element. | 11-21-2013 |
20130310012 | SYSTEM FOR MANAGING SCHEDULING CONFLICTS - A system that incorporates teachings of the present disclosure may include, for example, a proactive scheduler having a controller element to determine a scheduling conflict between a called party and a calling party according to calendar information of the called party and presence information of the called party. Additional embodiments are disclosed. | 11-21-2013 |
20140025764 | System and Method for Efficient Unified Messaging System Support for Speech-to-Text Service - Disclosed herein are systems, methods, and non-transitory computer-readable storage media for communicating information about transcription progress from a unified messaging (UM) server to a UM client. In one embodiment, the transcription progress describes speech to text transcription of speech messages such as voicemail. The UM server authenticates and establishes a session with a UM client, then receives a get message list request from a UM client as of a first time, responds to the get message list request with a view of a state of messages and available transcriptions for transcribable messages in a list of messages associated with the get message list call at the first time, and, at a second time subsequent to the first time, transmits to the UM client a notification that provides an indication of progress for at least one transcription not yet complete in the list of messages. The messages can include video. | 01-23-2014 |
20140233712 | Prioritized Prompt Ordering and Call Processing in Interactive Voice Response Systems - A system and method for processing a call to a destination associated with multiple group members in a unified messaging system by determining a prioritized order of the group members for presentation to caller and receiving a selection from the caller. The order of the group members can be determined based on call histories, address books, and distribution lists of the calling party and the group members of the destination. A weighted score is computed for each group member, and the group members are sorted based on the weighted scores. The sorted list of group members is then presented to the calling party for selection. Based on the calling party's selection the unified messaging system can further process the call. | 08-21-2014 |
20140247755 | SYSTEM FOR MANAGING SCHEDULING CONFLICTS - A system that incorporates teachings of the present disclosure may include, for example, a proactive scheduler having a controller element to determine a scheduling conflict between a called party and a calling party according to calendar information of the called party and presence information of the called party. Additional embodiments are disclosed. | 09-04-2014 |
20140254587 | System and Method for Conveying End-to-End Call Status - A system that incorporates teachings of the present disclosure may include, for example, receiving a session initiation protocol (SIP) subscribe message over a primary call leg requesting outdial event notification on a secondary call leg. Receiving of the call is responsive to a unified messaging system placing a call outside of its local access and transport area. A call is placed on the secondary call leg responsive to receiving outdial information on the primary call leg. Alternative outdial information directed to the calling party is received responsive to the call on the secondary leg being unanswered. Another call is placed on the secondary leg responsive to receiving the alternative outdial information without requiring receipt of another SIP subscribe message over the primary call leg. A calling card server performs SIP messaging associated with one of the SIP notify message or the SIP subscribe message. Other embodiments are disclosed. | 09-11-2014 |
20140289124 | SECURE PAYMENT SERVICE AND SYSTEM FOR INTERACTIVE VOICE RESPONSE (IVR) SYSTEMS - A secure payment method includes receiving, by a merchant, a purchase request from a purchaser in a transaction. The merchant requests a payment that is in a specified medium and that is uniquely identified by a unique identification. A merchant computer controlled by the merchant receives the payment that is in the specified medium and that is uniquely identified by the unique identification. The transaction is authorized by the merchant in response to receiving the payment that is in the specified medium and that is uniquely identified by the unique identification. The specified medium is issued by a private third party. | 09-25-2014 |
20140355746 | Automatic Integrated Escalation in a Unified Messaging System - A user is identified based at least in part on a user identification designation associated with an incoming communication. A message recipient is then determined based at least in part on the identified user and one or more address books associated with message recipients by comparing the user identification designation to one or more entries in the one or more recipient databases. The incoming communication is routed to the determined message recipient. Escalation procedures are implemented up to a configured level in the recipient organization based on various criteria. As messages are escalated and deposited in mailboxes associated with the determined message recipients, the determined message recipients are notified of the deposited messages. | 12-04-2014 |
20150023220 | Techniques For Providing Multimedia Communication Services To A Subscriber - A technique for providing multimedia communication services to a subscriber includes receiving a communication query for the subscriber, the communication query having an associated requested communication mode. The technique also includes servicing the communication query for the subscriber using the requested communication mode when the requested communication mode corresponds to one of one or more selected communication modes. | 01-22-2015 |
20150039371 | SYSTEM FOR MANAGING SCHEDULING CONFLICTS - A system that incorporates teachings of the present disclosure may include, for example, a proactive scheduler having a controller element to determine a scheduling conflict between a called party and a calling party according to calendar information of the called party and presence information of the called party. Additional embodiments are disclosed. | 02-05-2015 |
20150055765 | System and Method for Selective Voicemail Transcription - Disclosed herein are systems, methods, and non-transitory computer-readable storage media for selectively transcribing messages. Five general approaches are disclosed herein. The first approach is directed to checking for a transcription capable client, which transcribes messages when a client device is capable of receiving transcriptions. The second and third approaches are platform-controlled and user-controlled predefined selective transcription. One aspect of this approach is driven by transcription rules. The fourth approach is user-controlled on-demand selective transcription before the message is stored or deposited for transcription. An example of this is a user transferring an incoming caller to voicemail and indicating that the voicemail be transcribed. The fifth approach is user-controlled on-demand selective transcription after the message is stored. In one embodiment of this approach, a user must specifically request that a stored message be transcribed. | 02-26-2015 |