Patent application number | Description | Published |
20080294383 | Mobile device throughput testing - The instant invention is a program applet that can be loaded onto mobile devices and directly interfaces with the operating system and automated test scripts. The program applet is capable of initiating the required transfer and will provide information regarding the progress of the transfer such that a test client can properly calculate the data throughput rates. | 11-27-2008 |
20110053583 | User initiated virtual mobile management - Disclosed is a user initiated virtual mobile management process to improve support levels and enhance user experience. With this invention the user will have better control on the VMM as it allows the user to pause streaming when performing sensitive transactions. The user can directly make a connection with the help desk administrator for issue resolution that the user has on the mobile device. User can initiate the request through SMS, IVR, or Data Connection. | 03-03-2011 |
20120003960 | Mobile device control using a tethered connection - Disclosed is a virtual mobile management tool that allows a remote support technician to access applications and data on a mobile device connected through a desktop computer that in turn is connected to internet. A user can connect the mobile device to a desktop computer, which has internet connectivity, and initiate a trouble ticket. A support admin installs the current invention remotely on the user's desktop and communicates with the mobile device. | 01-05-2012 |
20120289219 | User initiated virtual mobile management - A virtual device management system for wireless handheld devices such as tablets, smart phones, M2M, etc., based upon user initiated session, upon which a dedicated communication channel is established with the wireless device. The system includes processes and protocols employed in user initiation methods such as SMS, or data channel, queuing user sessions, routing user requests and establishment of dedicated communication channels for effective troubleshooting by authorized users and to compare device parameters against pre-defined set to generate a standards deviation report. A device client is resident on the mobile device non-volatile memory and is operable by the end user to invoke the application and initiate a request. | 11-15-2012 |
Patent application number | Description | Published |
20090258691 | Mobile gaming system - A system and method for providing lottery like games over a wireless network. The system and method permit a user of a mobile wireless device to play a lottery game electronically with the feel of a real game. Once a user is registered onto the system they can utilize an identification code to authorize the downloading of lottery games from a server to their mobile device. A financial account enables the user to electronically pay for the lottery games. Notification of the results of the lottery games can be made by e-mail, SMS or an IVR call. | 10-15-2009 |
20120254762 | Virtual mobile management - remote control - Disclosed is a Virtual Mobile Management apparatus and method using a control center system operable to enable remote control of wireless handheld devices based upon the establishment of dedicated communication channels with the wireless device and employing communication protocols to facilitate display capture, key and touch input simulation, and collect device parameters to analyze and compare with pre-defined parameters and generate a standards deviation report viewable by an authorized user. A device client is resident on the mobile device non-volatile memory and is operable by the end user to invoke the application to request remote control feature. | 10-04-2012 |
20120282899 | System to assist a mobile device subscriber to perform self-diagnosis of the mobile device - The instant invention is a process for a Self-Care system that allows mobile device subscribers to manage their own devices without making a trip or a phone call to the customer care center. Subscribers can view service issues and repair and update settings, check the status of their devices, and manage device security minimizing customer service calls. Dynamic workflow navigates the subscriber to easily find a solution to their problem which will substantially reduce frequent calls to customer care. Dynamic menus avoid the unnecessary information that the subscriber might enter about the device and leads the subscriber towards the path of solving the issue. The system is scalable to include diagnostics tools as part of self-care and customer care, where the subscribers can benefit from these tools to reset their device to a normal state. | 11-08-2012 |
20120289303 | Mobile gaming system - A system and method for providing mobile lottery gaming over a wireless mobile device/handset. The system and method permit a user of a mobile wireless device to play a lottery game electronically. The system will be designed such that various client services (banking, wallet, and gaming) can employ the existing infrastructure to perform its functions without compromising on essential features such as ease of use and security. Once a user is registered onto the system they can utilize an identification code to authorize the downloading of lottery games from a server to their mobile device. A financial account enables the user to electronically pay for the lottery games. Notification of the results of the lottery games can be made by e-mail, SMS or an IVR call. | 11-15-2012 |
20120300649 | Mobile device throughput testing - The instant invention is a program applet that can be loaded onto mobile devices and directly interfaces with the operating system and automated test scripts. The program applet is capable of initiating the required transfer and will provide information regarding the progress of the transfer such that a test client can properly calculate the data throughput rates. The result is a minimization of time-to-market for test and measurement tools using software architecture that simplify and speed-up development and maintenance of test and measurement tools by removing awareness of complexity of external hardware dependencies from the actual test and measurement software code, and placing dependencies management to carefully defined components that could be reused and shared between multiple test and measurement software tools and systems at once. | 11-29-2012 |
Patent application number | Description | Published |
20130054969 | Secured privileged access to an embedded client on a mobile device - Disclosed is an apparatus and method to access privileges of Virtual Mobile Management (VMM) client in mobile device. A disclosed example method contains an assigning embedded stub to raise the access privilege of the tool on a mobile device, the embedded stub is integrated by an operating system of the mobile device with “root” privilege, determining via a secured key exchange algorithm that the VMM client and tools is authorized to be installed on the mobile device then, the VMM client and tools of a mobile device are authorized to access a network interface of the Communication Endpoint Gateway (CEG) server, configuring the embedded stub to install the key exchange procedure for the shared certification between the embedded stub, VMM client and the session mediation server, enabling the embedded stub to communicate through a secure link via VMM client. | 02-28-2013 |
20130055016 | Session recovery during virtual mobile management - Disclosed is a method to enable wireless remote session recovery for a wireless device. Should a wireless device encounter a broken communication link during a virtual mobile management (VMM) operation, a method of automatic session recovery is disclosed which executes from a management console through a communication end-point gateway server in order to reconnect the mobile device. Under control of the session reconnection method, the device client listener and tools of wireless device re-establishes the signal and bearer links with a management console, over the air through the communication end-point gateway server (CEG). The communication utilizing the session recovery algorithm enables the wireless device to receive session information from the communication end-point gateway server, including the respective tools. | 02-28-2013 |
20130064521 | Session recording with event replay in virtual mobile management - Systems and methods for recording and replaying a troubleshooting event between a customer and CARE agent are provided. The method includes configuring a communication component of the remote mobile management systems to enable recording of a media stream associated with entire troubleshooting session; transmitting the media stream over a network based on the configuration of the communication component; receiving the media stream over the network; and replaying the received media stream. As a result, a special mode of Virtual Mobile Management (VMM) tool that allows remote support technicians to record the entire troubleshooting session from the management console is provided by present invention and they can replay the events to help trace the problems encountered by the user on the device. | 03-14-2013 |
20130067542 | Connection authorization with a privileged access - Disclosed is a connection authorization method with an access privilege transferring algorithm for safely transmitting privilege information between virtual mobile management tool and communication endpoint gateway (CEG) server through embedded stub. Secret Shared Key (SSK) information is shared between the embedded stub and communication endpoint gateway server (namely, session mediation server) through VMM (Virtual Mobile Management) client. A stub that generates access privilege information transfers access privilege information to VMM tool. The stub applies a two-way communication channel between the session mediation server and the VMM tool by joining the generated privilege information and the SSK information to each other, thereby generating protected privilege information with which a third party or hacker who does not know the secret information is not capable of interfering. Exploiting the protected privilege information makes it possible to safely connect authorization with access privileges. | 03-14-2013 |
20130260738 | Roaming detection and session recovery during VMM-RC - Apparatus and method may include a control center system operable to enable remote control of wireless handheld devices based upon the establishment of dedicated communication channels with the wireless device and employing communication protocols to facilitate display capture, key and touch input simulation, and collect device parameters to analyze and compare with pre-defined parameters and generate a standards deviation report viewable by an authorized user. | 10-03-2013 |
20130262581 | Session Collaboration - A method of collaborating session management during remote control management with a mobile device which allows a Customer Service Representative to be able to share, transfer, and monitor their remote control sessions amongst other Customer Service Representatives without having to end the existing session. | 10-03-2013 |
20130263287 | Access control list for applications on mobile devices during a remote control session - A method of implementing access restrictions on mobile devices during a remote control session Network based restrictions; User controlled restrictions, or User controlled access list restrictions. A remote support technician connects to a mobile device to perform remote access to the mobile device. As part of the remote control session a policy can be pushed to the device that would have a list of applications that would need to be allowed by the user to be shared with remote technician. Alternatively no policy is pushed and the user must allow remote support technician access. | 10-03-2013 |
20130263288 | Password protect feature for application in mobile device during a remote session - Disclosed is a method of password protection applied to applications on mobile devices during a remote control session. When a mobile device is connected to a remote support technician providing said remote support technician access to the mobile device, when a user highlights a password field the password is contextually hidden on remote support technician's console. A toast message is displayed on the remote access console and the user's mobile device and the remote support technician is denied the ability to edit the user's password field. | 10-03-2013 |
20140089354 | METHOD AND SYSTEM FOR COLLECTION OF DEVICE LOGS DURING A REMOTE CONTROL SESSION - Described herein are a method and system that has the capability to interface with a remote control system and utilize systems within wireless devices to activate a debug logger and view and analyze the collected data logs. A wide range of measurements and analytical with respect to applications, device hardware, device software and network in various simulated and natural environments is obtained, and transmitted to the remote system for analysis and storage. | 03-27-2014 |
20140136667 | VIRTUAL MOBILE MANAGEMENT FOR DEVICE SIMULATION - Described herein is a method and system that provides access to numerous connected devices in a device bank and allows remote interaction and control of aspects of the connected devices using a remote management system. In an embodiment, the method comprises the configuring of one or more connected devices in the device bank to mimic an end user's connected device configuration and environment in order to resolve an issue with the end user's connected device. In other embodiments, the connected devices in the device bank can be used by end users such as developers to test and diagnose new applications and by remote support technicians to train themselves on connected devices. | 05-15-2014 |
20140154648 | KNOWLEDGE BASE IN VIRTUAL MOBILE MANAGEMENT - Described herein is a method and system that provides symptom based and context sensitive knowledgebase management during a remote management session with a connected device. Knowledgebase profiles are generated that are linked to symptoms and device metrics and knowledgebase search rules are set that are linked to the symptoms, and specific device metrics. The knowledgebase management system provides a remote support technician with the support information instantly during a remote management session based on the symptom described by an end user and an assessment of the connected device state in order to aid in the troubleshooting of the issue and assist in the transfer of the knowledge. | 06-05-2014 |
20140235203 | MULTIPLE-PERSONA ON MOBILE DEVICES - Disclosed is a system and method of allowing multiple customer support organizations to establish virtual mobile management sessions with a mobile device using a multi-persona client on the mobile device that does not have to reconfigured for each of the multiple customer support organizations. | 08-21-2014 |
20140282046 | DASHBOARD NOTIFICATIONS ON MANAGEMENT CONSOLE DURING A REMOTE CONTROL SESSION - Disclosed is a web-based dashboard notification application for real-time presentation and remote management of mobile devices connected to a management console. A method for providing dashboard notifications during a remote control session includes establishing a remote control session between a management console and a mobile device. The management console requests device information and sends the device information to a dashboard execution service. A dashboard model is requested based on the device information, where the dashboard model is a set of workflows. A set of workflows is executed on the device information to verify the device information against predetermined values. The output data model is bound to a view to create a dashboard notification, which is displayed on the management console. The dashboard notification is a visual representation of a health of the mobile device. | 09-18-2014 |
20150095773 | METHOD AND APPARATUS FOR INTERACTIVE MOBILE DEVICE GUIDANCE - Described herein are a method and system that has the capability to remotely instruct and guide end users of mobile devices to navigate through its various functions and configurations. The system comprises a repository, a control center, and an intelligent client on the mobile device, where the control center and mobile device operate in a client-server relationship and are in communication during a help session. An administrator uses the system to create step by step navigational instructions called story boards and reference device navigational maps which are uploaded to a repository. The control center pulls the relevant story boards and device navigation maps from the repository and uses it to remotely and interactively direct the end user of the mobile device to navigate through its various applications and functions. An intelligent client on the mobile device is used for assistance in this process, which in turn reports the end user progress back to the control center. | 04-02-2015 |
Patent application number | Description | Published |
20080197788 | Programmable Underwater Lighting System - The present disclosure relates to a programmable underwater lighting system for pools and spas. A plurality of underwater lights, each having a plurality of LEDs for producing light of various colors, a microprocessor for controlling the plurality of LEDs, and a memory in communication with the microprocessor containing one or more stored control programs, allow for the generation of various lighting effects in a pool or spa. A central controller is provided in communication with the plurality of underwater lights, and allows a user to define or select a desired lighting effect (such as a sequence, a fading effect, a “moving” color pattern, etc.) using a display and a keyboard. Optionally, a handheld remote control could be provided, in wireless communication with the central controller, for allowing a user to remotely control the plurality of lighting fixtures. When a desired lighting effect is defined by a user, the central controller transmits an instruction to each of the plurality of underwater lights instructing each light to execute a specific stored control program in its memory to produce the desired lighting effect. Each of the lights could be in communication with the central controller using a power line and an associated power line carrier data protocol, and each light could be provided with a thermal management system for monitoring the operating temperature of the light and automatically adjusting the brightness of the light to prevent dangerous temperatures. | 08-21-2008 |
20100290257 | START-UP CIRCUIT FOR POWER CONVERTERS WITH WIDE INPUT VOLTAGE RANGE - A start-up circuit includes a switching-device control circuit arranged to receive an input voltage and to provide a switching-device control signal, a switching device arranged to be controlled by the switching-device control signal and to provide a start-up signal, a power-converter control circuit arranged to receive the start-up signal and to provide a power-converter control signal, and a power converter arranged to receive the power-converter control signal and to provide an auxiliary output signal. The switching control circuit is arranged to receive the auxiliary output signal such that, when the auxiliary output signal reaches a predetermined level, the switching-device control circuit stops providing the switching-device control signal. | 11-18-2010 |
20130294115 | CONTROL DRIVEN SYNCHRONOUS RECTIFIER SCHEME FOR ISOLATED ACTIVE CLAMP FORWARD POWER CONVERTERS - A synchronous rectification circuit includes a transformer receiving an input voltage at a primary side and outputting an output voltage at a secondary side and a controller arranged and programmed to operate independently from the input and output voltages. The controller preferably outputs control signals to switching logic devices, the switching logic devices being arranged to output timing signals to drive individual synchronous rectifiers included in the secondary side of the transformer. The synchronous rectification circuit includes at least one logic gate which receives the control signals output from the controller and supplies clock signals to the switching logic devices, the clock signals being generated by the at least one logic gate based on the control signal and driving devices arranged to receive the timing signals from a respective one of the switching logic devices, the driving devices driving the synchronous rectifiers in accordance with the timing signals. | 11-07-2013 |
20150222176 | START-UP REGULATOR FOR HIGH-INPUT-VOLTAGE POWER CONVERTERS - A power converter system includes first and second input terminals; a converter connected to the first and second input terminals and including an output terminal; a start-up circuit connected to a first capacitor and configured to charge the first capacitor during start-up and hiccup conditions; a voltage source connected to the first and second input terminals and configured to provide, during the start-up and hiccup conditions, a voltage proportional to a voltage applied to the first and second input terminals; and a voltage buffer including a MOSFET with a gate connected to the voltage source, a source connected to the start-up circuit, and a drain connected to one of the first and second input terminals. | 08-06-2015 |
Patent application number | Description | Published |
20120159345 | Automatically Personalizing Application User Interface - A computer-implemented method for automatically personalizing applications includes: receiving, in a computer system, user behavior data for multiple users of at least one application program, the application program having a user interface with multiple input controls displayed on multiple different panes, and the user behavior data reflecting actions performed using the input controls on the panes; identifying, using the computer system, at least one usage pattern in the user behavior data as meeting a usage pattern criterion; storing a personalization record based on identifying the usage pattern, the personalization record specifying the usage pattern as a sequence of activating at least some of the input controls on at least some of the panes; and automatically generating, using the computer system and based on the personalization record, a modified user interface according to the identified usage pattern. | 06-21-2012 |
20140282404 | APPLICATION DISCOVERY AND INTEGRATION USING SEMANTIC METAMODELS - A metamodel selector may determine a semantic metamodel for at least two software applications, the semantic metamodel including a description of semantics, processes, and data that are applicable to the at least two software applications. A metadata manager may determine application metadata describing an application of the at least two applications. A transformation engine may transform the application metadata into an application-specific metamodel instance of the semantic metamodel, and an integration engine may integrate the at least two software applications, based on the application-specific metamodel instance. | 09-18-2014 |
Patent application number | Description | Published |
20120158537 | Topical Page Layout - In some implementations, a product category web page includes a middle region with recommend products and topical information. The middle region optionally includes three columns with recommend products in the center column and topical information in the outer columns. In some implementations, the topical information is associated with the product category. The topical information in certain embodiments helps a search engine determine product results for a natural language query and the product results are presented in the product tile array. In one implementation, the product web page is a product specific web page. The product specific web page may include an upper region with a horizontal rotating product carousel. The product carousel optionally permits a user to select and view information relating to products in a product category or products that are related to each other. | 06-21-2012 |
20120158551 | Retail Interface - In one example a retail webpage displays a product collage and social media content. For example, the social media content includes reviews by a user's social contacts and/or an image of the user, a social contact, and/or a product. Some content of the website, for example, is organized to display content in a predefined layout. In another example, a retail website system collects social information from external social networks. For example, a user's social information is identified and content created by the user's social contacts is identified. The social contact-created content is displayed, for example, with a product or group of products. In another example, the layout of a webpage is organized to encourage a user to explore the webpage. The layout, for example, includes elements in two columns with content adjacent to similar content. For example, elements in descending location relate more or less specifically to a user. | 06-21-2012 |
20120159294 | Navigation Bars - A web site user interface for an e-commerce retail company allows a user to easily browse or purchase products or services offered by the company. The web site user interface can include a dual horizontal navigation bar including a main navigation bar and subordinate navigation bar. The subordinate navigation bar can be actively and passively customized. Further, the subordinate navigation bar can include product shipment information in a user specific notification pane. The web site user interface can also include a drop-down logo from the dual parent navigation bar where the web page continues to include the drop-down logo as the user scrolls down to focus on web page content. Alternatively, the web site user interface can include a main navigation bar and secondary navigation bar where the main navigation bar includes fewer subcategories of products than the secondary navigation bar. | 06-21-2012 |
20120191577 | Retail Website User Interface - In one embodiment, a web page presented to a user includes a header section that substantially spans the top of the web page and provides a menu of selectable options as well as a search input box. A product display region may be presented below the header and display images and information about a selected product. A product carousel may be presented below the product display region and show information about other products in a horizontally scrollable list. Two columns of various types of product review information provided by sources such as professional reviewers, existing owners, and the user's friends may be displayed below the product carousel. A sortable and filterable grid of products may be displayed below the review information such that the user's attention is drawn to the variety of products available for purchase. | 07-26-2012 |
20130013427 | SEARCH PAGE TOPOLOGY - In one embodiment, a search page portal can include two search controls capable of controlling content within a set of customizable merchandizing tiles and product tiles. The merchandizing tiles and product tiles may be interspersed throughout a central region. The merchandizing tiles and product tiles can be populated with webpage content based on user-entered data. In this example, populated webpage content can be selected from multiple databases based on user-entered data. | 01-10-2013 |
20130169647 | DISPLAYING PARTIAL LOGOS - A processor serves instructions that set a position of a banner having a shadow line and a position of an image of a partial logo having a line crossing at least part of the partial logo, wherein the position of the image of the partial logo is set based on the position of the banner, a dimension of the banner, and a position of the line crossing the partial logo. An image of the banner having the shadow line is retrieved and served. An image of the partial logo is retrieved and served. The rendered banner and partial logo display the partial logo such that the line crossing the partial logo is aligned with a shadow line on the banner. | 07-04-2013 |
20130173397 | RECENTLY VIEWED ITEMS DISPLAY AREA - A most recently viewed item is displayed in a display element, which is positioned next to at least one other element on a web page. The display element is expanded so that the element covers the at least one other element on the web page and so that at least one other recently viewed item appears in the display element. The display element is contracted so that only the most recently viewed item appears in the display element and so that the at least one other element on the web page is visible. | 07-04-2013 |
20130173431 | PRODUCT COMPARISON - Products that have been marked on a display as being selected for comparison with each other are counted. In response to the count being equal to or greater than a trigger number of products, a display is altered to add at least one compare link to the display. The compare link is such that when the user selects the compare link, the display shows a comparison of the products that have been marked on the display. | 07-04-2013 |
20130173593 | BREADCRUMB FILTERING - A first search result page is displayed and includes a plurality of items and a hierarchical list of categories. The hierarchical list of categories is such that each of the plurality of items falls within all of the categories in the hierarchical list of categories. The plurality of items includes only items that match a search criteria entered in a search box. An indication that a category in the hierarchical list of categories has been selected is received. In response, a second search result page is displayed and includes a second plurality of items that fall within the selected category. The second plurality of items includes only items that match the search criteria. At least one item of the second plurality of items was not displayed in the first search result page. | 07-04-2013 |
20140122300 | Retail Website User Interface - In one embodiment, a web page presented to a user includes a header section that substantially spans the top of the web page and provides a menu of selectable options as well as a search input box. A product display region provided below the header displays images and information about a selected product. Below the product display region is a carousel control that shows information about other products in a horizontally scrollable list. Two columns of various types of product review information provided by sources such as professional reviewers, existing owners, and the user's friends are displayed below the carousel control. Below the review information, a sortable and filterable grid of products is displayed such that the user's attention is drawn to the variety of products available for purchase. | 05-01-2014 |
20140258049 | Retail Website User Interface - In one embodiment, a web page presented to a user includes a header section that substantially spans the top of the web page and provides a menu of selectable options as well as a search input box. A product display region may be presented below the header and display images and information about a selected product. A product carousel may be presented below the product display region and show information about other products in a horizontally scrollable list. Two columns of various types of product review information provided by sources such as professional reviewers, existing owners, and the user's friends may be displayed below the product carousel. A sortable and filterable grid of products may be displayed below the review information such that the user's attention is drawn to the variety of products available for purchase. | 09-11-2014 |