Patent application number | Description | Published |
20120246081 | Systems and Methods for Automated Itinerary Modification - Systems and methods are disclosed which allow for changes to be made to an existing order using an automated system. A user may interact with an automated agent using any communication modality that generally emulates an interaction with a human customer service representative. Should the interaction exceed a predefined level of complexity, or meet other criteria, the user may be routed to a human customer service representative. | 09-27-2012 |
20130174034 | Providing Variable Responses in a Virtual-Assistant Environment - Virtual assistants intelligently emulate a representative of a service provider by providing variable responses to user queries received via the virtual assistants. These variable responses may take the context of a user's query into account both when identifying an intent of a user's query and when identifying an appropriate response to the user's query. | 07-04-2013 |
20130283168 | Conversation User Interface - A conversation user interface enables users to better understand their interactions with computing devices, particularly when speech input is involved. The conversation user interface conveys a visual representation of a conversation between the computing device, or virtual assistant thereon, and a user. The conversation user interface presents a series of dialog representations that show input from a user (verbal or otherwise) and responses from the device or virtual assistant. Associated with one or more of the dialog representations are one or more graphical elements to convey assumptions made to interpret the user input and derive an associated response. The conversation user interface enables the user to see the assumptions upon which the response was based, and to optionally change the assumption(s). Upon change of an assumption, the conversation GUI is refreshed to present a modified dialog representation of a new response derived from the altered set of assumptions. | 10-24-2013 |
20140074454 | Conversational Virtual Healthcare Assistant - A conversation user interface enables patients to better understand their healthcare by integrating diagnosis, treatment, medication management, and payment, through a system that uses a virtual assistant to engage in conversation with the patient. The conversation user interface conveys a visual representation of a conversation between the virtual assistant and the patient. An identity of the patient, including preferences and medical records, is maintained throughout all interactions so that each aspect of this integrated system has access to the same information. The conversation user interface presents allows the patient to interact with the virtual assistant using natural language commands to receive information and complete task related to his or her healthcare. | 03-13-2014 |
20140244266 | Interaction with a Portion of a Content Item through a Virtual Assistant - Techniques for interacting with a portion of a content item through a virtual assistant are described herein. The techniques may include identifying a portion of a content item that is relevant to user input and causing an action to be performed related to the portion of the content item. The action may include, for example, displaying the portion of the content item on a smart device in a displayable format that is adapted to a display characteristic of the smart device, performing a task for a user that satisfies the user input, and so on. | 08-28-2014 |
20140245140 | Virtual Assistant Transfer between Smart Devices - Techniques for transferring an interaction with a virtual assistant from a smart device to another smart device are described herein. The virtual assistant may act as an interface between an end user and content stored locally or remotely. The techniques may include outputting the virtual assistant on the smart device to facilitate an interaction of the virtual assistant with a user. Thereafter, the virtual assistant may be output on the other smart device to continue the interaction of the virtual assistant with the user on the other smart device. In some instances, one or more pieces of context of the interaction of the virtual assistant with the user are transferred with the virtual assistant to the other smart device. | 08-28-2014 |
20140317502 | VIRTUAL ASSISTANT FOCUSED USER INTERFACES - Conversation user interfaces that are configured for virtual assistant interaction may include contextual interface items that are based on contextual information. The contextual information may relate to a current or previous conversation between a user and a virtual assistant and/or may relate to other types of information, such as a location of a user, an orientation of a device, missing information, and so on. The conversation user interfaces may additionally, or alternatively, control an input mode based on contextual information, such as an inferred input mode of a user or a location of a user. Further, the conversation user interfaces may tag conversation items by saving the conversation items to a tray and/or associating the conversation items with indicators. | 10-23-2014 |
20140337048 | Conversational Virtual Healthcare Assistant - A conversation user interface enables patients to better understand their healthcare by integrating diagnosis, treatment, medication management, and payment, through a system that uses a virtual assistant to engage in conversation with the patient. The conversation user interface conveys a visual representation of a conversation between the virtual assistant and the patient. An identity of the patient, including preferences and medical records, is maintained throughout all interactions so that each aspect of this integrated system has access to the same information. The conversation user interface presents allows the patient to interact with the virtual assistant using natural language commands to receive information and complete task related to his or her healthcare. | 11-13-2014 |