Patent application number | Description | Published |
20080310606 | Communication assistance system and method - A communication assistance system provides access to information corresponding to a plurality of subscribers. The system includes a means for receiving incoming communications from a plurality of requesters desiring to access the information corresponding to subscribers and a database directory listing storing information corresponding to each one of the subscribers. The information includes a pre-announcement field containing information indicating whether a requester is pre-announced before a connection to a subscriber is made. | 12-18-2008 |
20090285370 | COMMUNICATION ASSISTANCE SYSTEM AND METHOD - A method for sending a message to a telecommunication subscriber without revealing their contact information in response to a communication session initiated by a requester, said method comprising the steps of:
| 11-19-2009 |
20100061542 | PERSONALIZED ASSISTANCE SYSTEM AND METHOD - A personalized assistance system maintains a first database having a contact list for the user including at least one contact name and a corresponding contact number. A telephone identification code uniquely associated with the telephone said identification code is transmitted to the system when the user calls. A customer service representative terminal is coupled to the database and the telephone hardware. The telephone identification code prompts automatic retrieval of the contact list to the customer service representative terminal in response to processing of the identification code. The customer service representative terminal searches the contact list in response to a user query to locate a designated contact from the user's contact list and causes the telephony hardware to connect the telephone with the contact number corresponding to the designated contact. The system provides a multimedia message to the user while the user is connected with the personalized assistance system. | 03-11-2010 |
20110195689 | COMMUNICATION ASSISTANCE SYSTEM AND METHOD - A communication assistance system provides access to information corresponding to a plurality of subscriber listings. The system includes a telephone switch for receiving calls from a plurality of callers desiring to access the information corresponding to the subscriber listings and a database directory listing for storing information corresponding to each one of the subscriber listings. The information in the subscriber listings include a Rate Plan field associated with billing rates corresponding to each one of the subscribers such that when the system connects the caller to the subscriber, the system employs the Rate Plan Field to determine the billing amount charged to the caller so that the subscriber is not billed for the call. | 08-11-2011 |
20120250848 | COMMUNICATION ASSISTANCE SYSTEM AND METHOD - A communication assistance system includes a telephone switch for receiving calls from a plurality of requesters, a call center for routing each of said received calls to an operator terminal, and a first database configured to store said information corresponding to each of said subscribers. The system includes a masking feature that allows it to connect a requester to a subscriber without revealing subscriber's mobile telephone number. | 10-04-2012 |
20120322405 | COMMUNICATION ASSISTANCE SYSTEM AND METHOD - A communication assistance system provides access to information corresponding to a plurality of subscriber listings. The system includes a telephone switch for receiving calls from a plurality of callers desiring to access the information corresponding to the subscriber listings and a database directory listing for storing information corresponding to each one of the subscriber listings. The information in the subscriber listings include a Rate Plan field associated with billing rates corresponding to each one of the subscribers such that when the system connects the caller to the subscriber, the system employs the Rate Plan Field to determine the billing amount charged to the caller so that the subscriber is not billed for the call. | 12-20-2012 |
20120328089 | COMMUNICATION ASSISTANCE SYSTEM AND METHOD - A communication assistance system provides access to information corresponding to a plurality of subscribers. The system includes a telephone switch for receiving calls from a plurality of requesters desiring to access the information corresponding to subscribers. A first database is configured to store the information corresponding to each of the subscribers, including phone numbers. A closing prompt module is coupled to the first database on as to select a closing prompt code associated with a desired closing prompt message so as to provide a selected closing prompt message, where anyone of the available closing prompt messages is provided to a requester. The closing prompt module selects the closing prompt code relating to a subscriber information other than the subscriber information requested by the requester. | 12-27-2012 |
20130171977 | COMMUNICATION ASSISTANCE SYSTEM AND METHOD - A method is provided for sending a message to a telecommunication subscriber without revealing their contact information in response to a communication session initiated by a requester. The method includes providing a requestor of non-disclosable wireless contact information of a telecommunication subscriber an opportunity to send the subscriber a message in electronic format. A message is received from the requester which determines available formats for delivery of the message to the subscriber. A message is transmitted to the subscriber in at least one available electronic format acceptable to the subscriber's device. | 07-04-2013 |