Patent application number | Description | Published |
20080208999 | METHOD AND SYSTEM FOR MEDIATING PUBLISHED MESSAGE STREAMS FOR SELECTIVE DISTRIBUTION - A computer implemented method, system and computer program product for delivering published messages to at least one subscriber in a publish-subscribe messaging system. A computer implemented method for delivering published messages to a subscriber includes receiving a plurality of message streams, and analyzing at least one message from each of the plurality of message streams in accordance with criteria established by the subscriber specifying a message content and a message content quality. At least one message that satisfies the criteria is delivered to the subscriber. | 08-28-2008 |
20080215751 | METHOD AND SYSTEM FOR CONTENT SIMILARITY-BASED MESSAGE ROUTING AND SUBSCRIPTION MATCHING - Computer implemented method, system and computer usable program code for routing messages in a message stream. A computer implemented method for routing messages in a message stream includes receiving a specification of desired messages, the specification containing a payload and receiving at least one message, the message containing a payload. The message payload is evaluated with respect to the specification payload and the specification, and the message is routed in accordance with the evaluation. | 09-04-2008 |
20080228609 | Methods and Apparatus for Complementing User Entries Associated with Events of Interest Through Context - Data validation techniques are provided. For example, such techniques complement user entries associated with events of interest through context. In one aspect of the invention, a technique for processing one or more user entries associated with one or more events of interest includes the following steps/operations. Context associated with the one or more events of interest is obtained. At least a portion of the obtained context is associated with one or more user entries representing events of interest. At least a portion of the one or more user entries is evaluated, responsive to at least a portion of the context. An indication of the one or more events of interest is provided, responsive to the evaluation. | 09-18-2008 |
20080240381 | Method and Apparatus for Providing Contextual Information with Telephone Calls - The present invention is directed to a method for propagating contextual data in an audio communication by storing the contextual data obtained from a calling party in an extensible mark-up language formatted text document. A telephone call between a first party and a second party is converted to a session initiation protocol based voice over internet protocol communication, and the stored text document is attached to session initiation protocol messages that control the voice over internet protocol communication. The document is attached to the signaling messages by embedding the text document in a session description payload associated with the session initiation protocol message. The attached document is propagated with the audio communication, including when the signaling messages are used to transfer the audio communication from the second party to a third party or to add one or more addition parties to the audio communication. | 10-02-2008 |
20080247533 | METHOD AND SYSTEM FOR CALL TO ROLE - Methods and systems are provided for routing incoming customer service requests directly to the most appropriate destination within a call center without requiring customer knowledge of a specific telephone number or extension to call and without requiring the customer to select from a series of menus. The receiving location or inbound call center accepts a voice call from a customer. The incoming voice call includes an associated data stream. This data stream is processed by the inbound call center and is used to route the call to the appropriate destination or customer service representative, for example a specific person, a department, a subsidiary, an individual either working within a facility or working outside the facility, a subcontractor and combinations thereof. Additional functionality is provided by including additional data, e.g. data in addition to routing data, along with voice data. | 10-09-2008 |
20080285738 | METHOD FOR INTELLIGENT AND AUTOMATED TRANSMISSION OF LOCAL CONTEXT IN CONVERGED SIGNALING - Methods and systems are provided for associating contextual data with communication sessions, in particular in technical help desk scenarios. A context logger service running on a central server or on an individual computing device is used to create a log of application specific, often ephemeral, contextual data for a plurality of applications running one or more systems that are in communication with the context logger service across one or more networks. When a communication session between an initiating entity and a receiving entity to request assistance regarding a subject application running on one of the systems is initiated, and if the communication session is deemed to be a candidate for the automatic association of such context data, at least a portion of the application specific contextual data contained in the log is associated with the communication session and delivered to the receiving entity. The receiving entity uses the associated application specific contextual data to provide the requested assistance, or otherwise improve the operations at the receiving entity. | 11-20-2008 |
20080304629 | METHOD AND SYSTEM FOR PREVENTING EMERGENCY COMMUNICATION SYSTEM NOTIFICATION CONGESTION - The invention discloses a method and system for preventing emergency communication system notification congestion by automatically identifying the telecommunications site transmitting an emergency call or through reporting of an address from which the call is made. | 12-11-2008 |
20090030878 | SYSTEM AND METHOD FOR CREATING USER-SPECIFIC DIRECTORY - A system and method for generating user-centric directories including analyzing a plurality of relationships of a user. A contact directory for the user is defined based upon the plurality of relationships of the user. | 01-29-2009 |
20090043850 | SYSTEM AND METHOD FOR COLLABORATION - A method and computer program product for generating an email message from a first user that solicits a response message. A determination is made concerning whether the response message to the email message is still permitted. If the response message to the email message is still permitted, a second user is allowed to generate the response message. | 02-12-2009 |
20090043851 | SYSTEM AND METHOD FOR COLLABORATION - A method and computer program product for receiving notification of a first user response message concerning an email message received from a sender; receiving notification of a second user response message concerning the email message received from the sender; and providing the first and second users with one or more statistics concerning the email message. | 02-12-2009 |
20090043852 | SYSTEM AND METHOD FOR COLLABORATION - A method and computer program product for receiving an indication of the generation of an email message addressed to one or more recipients. An online collaborative workspace is generated. The online collaborative space is associated with the email message. At least a portion of the email message is posted to the online collaborative workspace. | 02-12-2009 |
20090099896 | SYSTEM AND METHOD FOR WORKFLOW DELINQUENCY REMEDIATION - A system and method for workflow delinquency remediation including defining an activity, and defining a time for the activity. The defined activity and time for the activity may be associated with an email. The activity is scheduled in a first calendar associated with at least one email recipient based upon, at least in part, the defined time for the activity. | 04-16-2009 |
20090100142 | SYSTEM AND METHOD FOR INTERRUPTION MANAGEMENT - A method and computer program product for managing interruptions including defining an interruption control initiation trigger and defining an interruption control release trigger. An interruption control period is initiation based upon, at least in part, the interruption control initiation trigger. The interruption control period is terminated based upon, at least in part, the interruption control release trigger. | 04-16-2009 |
20090100161 | SYSTEM AND METHOD FOR MANAGING COMMUNICATIONS - A method and computer program product for managing interruptions including defining a communication management policy for a plurality of communication channels. Communications on the plurality of communication channels are delivered based upon, at least in part, the communications management policy. Similarly, communications on the plurality of communication channels are rejected based upon, at least in part, the communications management policy. | 04-16-2009 |
20090100346 | SYSTEM AND METHOD FOR VERIFYING ACCESS TO CONTENT - A method and computer program product for receiving an indication of an email being generated for at least one recipient. The email is analyzed to determine if the email includes at least one link to a piece of content on a remote content resource. If the email includes at least one link to a piece of content on a remote content resource, the at least one recipient is analyzed to determine if the at least one recipient has sufficient rights to access the piece of content on the remote content resource. | 04-16-2009 |
20090100428 | RFID SYSTEM AND METHOD - A method and computer program product for obtaining a token identifier from a token device using a token reading system coupled to a local computing device. A determination is made concerning whether the token identifier obtained is associatable with a defined workflow. If the token identifier obtained is associatable with a defined workflow, at least a portion of the defined workflow is executed on the local computing device. | 04-16-2009 |
20090119148 | SYSTEM AND METHOD FOR ENHANCING PRODUCTIVITY - A method and computer program product include defining, by a user, a time template including a plurality of predefined time intervals for scheduling meetings. The time template is applied across a collaborative system. | 05-07-2009 |
20090119368 | SYSTEM AND METHOD FOR GATHERING CONVERSATION INFORMATION - A method and computer program product for receiving a request for conversation information, from a requester, concerning an online user of an instant messaging system. The conversation information concerning the online user is obtained and provided to the requestor. | 05-07-2009 |
20090119370 | SYSTEM AND METHOD FOR DYNAMIC TAGGING IN EMAIL - A method and computer program product for dynamically sharing tags associated with an email including associating one or more tags with an email after the email has been sent. The one or more tags are made accessible to at least a portion of one or more email users. | 05-07-2009 |
20090119600 | SYSTEM AND METHOD FOR EVALUATING RESPONSE PATTERNS - A method and computer program product for evaluating response patterns including monitoring a plurality of interactions of a user. A response pattern of the user is defined based upon, at least in part, the plurality of interactions of the user. A response profile of the user is provided based upon, at least in part, the response pattern. | 05-07-2009 |
20090171700 | SYSTEM AND METHOD FOR EVENT SLOT NEGOTIATION - A method and computer program product for receiving a slot request, from a second respondent having a second seniority level, for an original event slot that was previously reserved by a first respondent having a first seniority level. The second seniority level is compared to the first seniority level. If the second seniority level exceeds the first seniority level: the reservation of the original event slot by the first respondent is cancelled, and the event slot request for the original event slot by the second respondent is accepted. | 07-02-2009 |
20090171941 | ADAPTIVE SEARCHING - A method and computer program product for receiving a search result set including one or more search results, and defining one or more ranking cues based upon, at least in part, ancillary user data. The one or more search results are ranked based upon, at least in part, the one or more ranking cues. The one or more ranked search results are provided to a search user. | 07-02-2009 |
20090172109 | SYSTEM AND METHOD FOR ENFORCING SINGLE-THREADED CONVERSATIONS - A method and computer program product for enforcing single threaded conversations includes defining a single threaded status for an email chain including one or more emails. If a received email belongs to the email chain, the single threaded status of the email chain is enforced. | 07-02-2009 |
20090216843 | SYSTEM AND METHOD FOR COLLABORATIVE EMAIL REVIEW - A method and computer program product for enabling a user to compose a draft email. The user is enabled to send the draft email as a draft email for review to one or more specified reviewing recipients. A copy of the draft email is saved. The saved copy of the draft email is configured to be sent to one or more additional recipients as an original email. | 08-27-2009 |
20090287793 | MARKUP ELEMENTS IN REFERENCED CONTENT - A method and computer program product for associating one or more markup elements with one or more portions of a piece of content and associating a reference to the piece of content with communication. The reference to the piece of content includes an indicator of the one or more markup elements associated with the one or more portions of the piece of content. The communication is sent to at least one recipient. The reference to the piece of content enables the piece of content, including the one or more markup elements, to be accessed by the recipient. | 11-19-2009 |
20090292869 | DATA DELIVERY SYSTEMS - A request for a multi-segment, sequential data file is received from a user. At least a portion of a first segment of the multi-segment, sequential data file is provided from a previously-energized first storage device to the user. A previously-unenergized second storage device that contains a second segment of the multi-segment, sequential data file is energized. | 11-26-2009 |
20090297135 | SYSTEM AND METHOD FOR MOTION DETECTION ASSISTED PHOTOGRAPHY - A method, computer program product, and camera system detect a change in motion of at least a portion of an object framed in a viewing field of a camera. At least one picture of the object is taken based upon, at least in part, the change in motion of at least a portion of the object if a level of light is at least a predefined threshold level of light. | 12-03-2009 |
20090313093 | OPTIMIZING GREENNESS - A greenness metric is obtained for a plurality of services. The greenness metric of each of the plurality of services are compared. One or more services are determined from the plurality of services based at least in part upon the greenness metric for each of the plurality of services. | 12-17-2009 |
20100077028 | ANNOTATION OF COMMUNICATIONS - A calendar event that is addressed to a plurality of recipients is generated. At least one of the plurality of recipients is designated as a first annotation recipient. A first annotation is associated with the calendar event, the first annotation addressed to the first annotation recipient. | 03-25-2010 |
20100164707 | SYSTEM AND METHOD FOR DISTINGUISHING MESSAGES - A method, computer program product, and computing system for associating a time indicator with a message. The time indicator may be indicative of an urgency of a particular task associated with the message. The message having the time indicator may be displayed at a computing device. Numerous other variations and embodiments are also included within the scope of the present disclosure. | 07-01-2010 |
20100169149 | MOTIVATING EQUITABLE BEHAVIOR IN CALENDAR EVENTS - An event scheduling request is received, and a disruption factor is associated with each of a plurality of invitees. The disruption factor is based upon, at least in part, an event parameter and at least one invitee attribute. An event is scheduled based upon, at least in part, the disruption factors associated with each of the plurality of invitees. | 07-01-2010 |
20100169264 | PREDICTING EMAIL RESPONSE PATTERNS - An email activity pattern of a user is analyzed. A time probability for the user to act on an email sent to the user is determined based upon, at least in part, the email activity pattern of the user. | 07-01-2010 |
20100169379 | SYSTEM AND METHOD FOR CREATING USER-SPECIFIC DIRECTORY - A system and method for accessing a master directory including a master set of contact users, the master directory defining an organizational structure. A contact directory is defined for a user based upon, at least in part, the organizational structure defined within the master directory. The contact directory includes a subset of the contact users. | 07-01-2010 |
20100169435 | SYSTEM AND METHOD FOR JOINING A CONVERSATION - A method and computer program product for receiving a join request, from a requestor, to join an online conversation in which an online user of an instant messaging system is participating. A notification is provided to the online user that the requester would like to join the online conversation. | 07-01-2010 |
20100169439 | SYSTEM AND METHOD FOR ALLOWING ACCESS TO CONTENT - A method, computer program product, and computing system for receiving an indication of an email being generated by a composer for at least one recipient. The email includes a link to a piece of content on a remote resource and the at least one recipient does not have sufficient rights to access the remote resource. The recipient may be allowed to access the remote resource via the link using the rights of the composer. | 07-01-2010 |
20100169440 | SYSTEM AND METHOD FOR CACHING LINKED EMAIL DATA FOR OFFLINE USE - A method, computer program product, and computing system for receiving an indication of a data caching request. A local copy of a piece of remote content that is defined by a link within an email is cached onto an accessible storage device. The remote content is stored on a remote resource. | 07-01-2010 |
20100215048 | DYNAMIC BRIDGE FOR OBJECT TRANSFER - A request for a first dynamic bridge end is received at a first device. A capability for a second dynamic bridge end is transmitted to a second device. At least one of the first dynamic bridge end and the second dynamic bridge end have a movable end point location. The first dynamic bridge end and the second dynamic bridge end create a path for transmission of an object. | 08-26-2010 |
20100241638 | SORTING CONTACTS - A method, computer program product, and computing system for sorting contacts is provided. The method may include sorting a group of contacts within an address field of a message based upon, at least in part, a selected hierarchy. The method may also include displaying said group of contacts at a computing device according to said selected hierarchy. Of course, numerous other operations may be included without departing from the scope of this disclosure. | 09-23-2010 |
20100250686 | PROPAGATION CONTROL SYSTEM AND METHOD - An email message that is addressed to a plurality of recipients is defined on a first client electronic device. A first set of downstream response rights is assigned, on the first client electronic device, to a first recipient chosen from the plurality of recipients. A second set of downstream response rights is assigned, on the first client electronic device, to a second recipient chosen from the plurality of recipients. The second set of downstream response rights is different from the first set of downstream response rights. | 09-30-2010 |
20100273459 | LOCATION-ORIENTED SERVICES - A location of a first mobile device associated with a first user is determined, and a location of a second mobile device associated with a second user is determined. A relationship between the first user and the second user is determined, and a proximity of the first mobile device relative to the second mobile device is determined. A location-oriented data service is provided to at least one of the first mobile device and the second mobile device. | 10-28-2010 |
20110153642 | Client Relationship Management - Managing a relationship between an organization and clients of the organization based on data stored on a server by the organization includes determining that data stored on the server represents a prospective interaction between a member of the organization and a client of the organization, searching the server for additional data related to the client of the organization, and providing a suggestion for optimizing the interaction to at least the member, the suggestion being based on a logical deduction made from the data representing the interaction and the additional data returned as a result of the searching. | 06-23-2011 |
20120004940 | Enhanced Management of a Web Conferencing Server - A method for enhanced management of a web conference server includes evaluation a web conference server to ascertain resources of the web conference server. The resources of the web conferencing server are partitioned into rooms, each room having an allocated portion of the resources of the web conferencing server and at least one room providing different capabilities from other rooms hosted on the web conferencing server. Access to the rooms is provided based on at least one user criterion. | 01-05-2012 |
20120005277 | PROPAGATING INSTANT MESSAGE STATUS CHANGE - A method and computer program product for propagating instant message status change is described. A method may comprise receiving, via at least one of a client electronic device and a server computer, an instant message request associated with an instant message request target. The method may further comprise determining, via at least one of the client electronic device and the server computer, an instant message status based upon, at least in part, the instant message request and the instant message request target. The method may also comprise in response to the determination, providing, via at least one of the client electronic device and the server computer, an indication of the instant message status. | 01-05-2012 |
20120089705 | SERVICE MANAGEMENT USING USER EXPERIENCE METRICS - A method, system, and computer usable program product to determine a first mood of the user, where the first mood is based on a characteristic of the user at a first time during the providing of an online service and to determine a second mood of the user, where the second mood is based on a characteristic of the user at a second time during the providing of the online service. The first mood of the user and the second mood of the user are compared to determine a delta or change in mood of the user. | 04-12-2012 |
20120136939 | CONTEXT-INFORMED SUMMARIZATION - A method and computer program product for context-informed summarization is described. A method may comprise determining, via a computing device, a context of a communication. The method may further comprise determining, via the computing device, a summarization attribute for the communication based upon, at least in part, the context of the communication. The method may also comprise creating a summary of the communication based upon, at least in part, the summarization attribute. | 05-31-2012 |
20120307996 | METHOD AND SYSTEM FOR CALL TO ROLE - Methods and systems are provided for routing incoming customer service requests directly to the most appropriate destination within a call center without requiring customer knowledge of a specific telephone number or extension to call and without requiring the customer to select from a series of menus. The receiving location or inbound call center accepts a voice call from a customer. The incoming voice call includes an associated data stream. This data stream is processed by the inbound call center and is used to route the call to the appropriate destination or customer service representative, for example a specific person, a department, a subsidiary, an individual either working within a facility or working outside the facility, a subcontractor and combinations thereof. Additional functionality is provided by including additional data, e.g. data in addition to routing data, along with voice data. | 12-06-2012 |
20120317296 | ASSOCIATING COMMUNICATIONS IN COLLABORATION SESSIONS - A method, computer program product, and system for associating communications in collaboration sessions is described. A method may comprise displaying, via one or more computing devices, a document accessible to one or more collaborators of a first collaboration session. The method may further comprise associating, via the one or more computing devices, a first communication session of the first collaboration session with a first portion of the document. The method may additionally comprise indicating, via the one or more computing devices, the association between the first communication session of the first collaboration session and the first portion of the document. | 12-13-2012 |
20130089197 | METHOD AND SYSTEM FOR CALL TO ROLE - Methods and systems are provided for routing incoming customer service requests directly to the most appropriate destination within a call center without requiring customer knowledge of a specific telephone number or extension to call and without requiring the customer to select from a series of menus. The receiving location or inbound call center accepts a voice call from a customer. The incoming voice call includes an associated data stream. This data stream is processed by the inbound call center and is used to route the call to the appropriate destination or customer service representative, for example a specific person, a department, a subsidiary, an individual either working within a facility or working outside the facility, a subcontractor and combinations thereof. Additional functionality is provided by including additional data, e.g. data in addition to routing data, along with voice data. | 04-11-2013 |
20130117018 | VOICE CONTENT TRANSCRIPTION DURING COLLABORATION SESSIONS - A method, computer program product, and system for voice content transcription during collaboration sessions is described. A method may comprise receiving an indication to provide one or more real-time voice content-to-text content transcriptions to a first collaboration session participant. The one or more real-time voice content-to-text content transcriptions may correspond to voice content of a second collaboration session participant in one or more collaboration sessions including the first collaboration session participant and the second collaboration session participant. The method may additionally comprise defining a preference for the first collaboration session participant to receive the one or more real-time voice content-to-text content transcriptions corresponding to the voice content of the second collaboration session participant in the one or more collaboration sessions including the first collaboration session participant and the second collaboration session participant based upon, at least in part, the indication. | 05-09-2013 |
20130117407 | EMERGENCY SERVER ACCESS FOR OFFLINE USERS - A method and system for emergency server access to offline users may include one or more computing devices receiving a request for offline access of data. The request for offline access of data may contain information to identify the offline user and specific data. An action to provide the specific data may be determined responsive to the identification of the offline user. The action may be executed responsive to the determination. The specific data may be transmitted. | 05-09-2013 |
20130198295 | SYSTEM AND METHOD FOR MESSAGE STATUS DETERMINATION - A method, computer program product, and computer system for processing a status request received from a requester concerning an electronic message addressed from a sender to a recipient. A probable route between the sender and the recipient for the electronic message is predicted. A message status for the electronic message is determined from one or more status indicators based at least in part upon the probable route. | 08-01-2013 |
20130238567 | METHODS AND APPARATUS FOR COMPLEMENTING USER ENTRIES ASSOCIATED WITH EVENTS OF INTEREST THROUGH CONTEXT - Data validation techniques are provided. For example, such techniques complement user entries associated with events of interest through context. In one aspect of the invention, a technique for processing one or more user entries associated with one or more events of interest includes the following steps/operations. Context associated with the one or more events of interest is obtained. At least a portion of the obtained context is associated with one or more user entries representing events of interest. At least a portion of the one or more user entries is evaluated, responsive to at least a portion of the context. An indication of the one or more events of interest is provided, responsive to the evaluation. | 09-12-2013 |
20140143103 | METHODS AND APPARATUS FOR COMPLEMENTING USER ENTRIES ASSOCIATED WITH EVENTS OF INTEREST THROUGH CONTEXT - Data validation techniques are provided. For example, such techniques complement user entries associated with events of interest through context. In one aspect of the invention, a technique for processing one or more user entries associated with one or more events of interest includes the following steps/operations. Context associated with the one or more events of interest is obtained. At least a portion of the obtained context is associated with one or more user entries representing events of interest. At least a portion of the one or more user entries is evaluated, responsive to at least a portion of the context. An indication of the one or more events of interest is provided, responsive to the evaluation. | 05-22-2014 |