Dhagat
Mudit Dhagat, Pune IN
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20150113008 | PROVIDING AUTOMATABLE UNITS FOR INFRASTRUCTURE SUPPORT - The present subject matter relates to providing automated units for infrastructure support. In an example, an operation log having information pertaining to actions performed to resolve a ticket, may be filtered based on filtering attributes. The filtering attributes may aid in selection of content relevant for identifying an automatable unit from the operation log. The automatable unit may be one of a standard operator unit and a control flow unit. The content may be further analyzed to generate the automatable unit. The content may be analyzed using one of a sequence mining technique and a graph mining technique. Further, the automatable unit may be provided in a support service knowledgebase accessible by the users for dynamically resolving tickets similar to the ticket. | 04-23-2015 |
20150143090 | SYSTEM AND METHOD FOR CONFIGURING AND EXECUTING SERVICES - Systems and methods for configuring and executing services are disclosed. A plurality of services and a plurality of technology services are configured based on information stored in a knowledge repository. The plurality of services and the plurality of technology services correspond to a plurality of messages. The service is configured for a technology service. The configuration comprises transformation, validation and operation data, a service adapter and tools associated with each service and a plurality of operations to be performed by the tools corresponding to each service. Based on the configuration, a first service and a first operation identified corresponding to a first message. The first message is routed to the first service identified and the first operation is performed by invoking a first tool. After performing the operation, a second message is sent to identify the second service. Subsequently, the second service performs a second operation by invoking a second tool and sends result to the first service. The first service sends the results to the user. | 05-21-2015 |
Mudit Dhagat, Maharashtra IN
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20150113628 | INFRASTRUCTURE SUPPORT OPTIMIZATION - Systems and methods for infrastructure support optimization are described. The system includes an authorization module to verify a user, based on authorization rules, to provide access to the user to one or more infrastructure elements, and obtain ticket attribute data from a ticketing system, based on the verification, where the ticket attribute data comprises a plurality of attributes associated with a ticket to be resolved by the user. The authorization module also receives a support action, to be performed on the infrastructure element to resolve the ticket, where the support action includes at least one of an operation to resolve the ticket, and a standard support service. Further, the system includes a log generation module to append the support action to an operation log with corresponding ticket attribute data. | 04-23-2015 |
Mudit Dhagat, Hadapsar Pune IN
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20150142825 | CONVERTING PROCEDURAL TEXT TO AN ACTIONABLE KNOWLEDGE FORM - Disclosed is method and system for converting text used to perform an operation to reusable actionable knowledge form. Procedural knowledge available in run books is converted into reusable actionable knowledge form. The method comprises structuring the text by performing merging, grouping, editing, removing statements and marking statements present in structured text into action segments, predicates, and comments, by parsing technique and rule based reasoning. Predicate comprise conditions, action segment comprise actionable statements executed upon fulfilling conditions. Actionable statement is used to perform a task of the operation. Action segments are mapped with predicates to generate predicate-action pairs, standard operators relevant to each of conditions of predicate and actionable statements of action segment are selected, and score for standard operators is determined, and a standard operator having highest score is linked with conditions and actionable statements of the predicate-action pair, thereby converting predicate-action pair in reusable actionable knowledge form. | 05-21-2015 |