Bretherton
Bernard Bretherton, Phoenix, AZ US
Patent application number | Description | Published |
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20130083908 | System to Deploy a Disaster-Proof Geographically-Distributed Call Center - A redundant Session Initiation Protocol (SIP) call center system has two data centers each having a first and a second SIP server cooperating as a first SIP-server high availability (HA) pair, a set of SW applications executable at each data center, and a plurality of agent stations each comprising a SIP telephone and a computerized appliance executing a desktop application at each agent station. The HA pairs operate as SIP server peers, the agent SIP phones are configured to maintain simultaneous registration with both SIP server peers, and Agent Desktop applications log in to only one SIP server peer, wherein the SIP Server peers collaborate to deliver calls to individual agent SIP phones via the SIP server peer where the agent is logged in, and wherein, upon failure of either data center agent's desktop applications log in to the other data center, allowing the associated agent to continue working. | 04-04-2013 |
20140280720 | HYBRID CLOUD ARCHITECTURE WITH OPTIMIZED LOCAL DELIVERY - A system and method for optimized rendering of contact center services in a hybrid operations environment. A processor in a first operations environment receives a message transmitted by a first contact center resource relating to a contact center service. The message is forwarded to the processor by an edge device coupled to a second operations environment different from the first operations environment. The edge device is configured to hide from the message identification of a location of the contact center resource. Despite such hiding, the processor identifies the location of the first contact center resource based on identification information that the processor retrieves from the message. The processor selects a second contact center resource based on the identified location of the first contact center resource for providing the contact center service. | 09-18-2014 |
David Bretherton, Humble, TX US
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20140339019 | SCAFFOLD BRACKET - Various implementations described herein are directed to a scaffold bracket. In one implementation, the scaffold bracket may include a mounting bracket having a first face and a second face opposite of the first face. The scaffold bracket may also include a first scaffolding node attached to the first face and configured to couple to a first member. The scaffold bracket may further include a second scaffolding node attached to the first face and configured to couple to a second member. | 11-20-2014 |
Neil Bretherton, Balmedie GB
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20130228095 | METHOD AND COMPOSITION FOR PREVENTING CORROSION OF METAL SURFACES - The present invention provides a corrosion inhibitor composition comprising: | 09-05-2013 |
Richard M. Bretherton, Portland, OR US
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20150315715 | METHODS FOR FORMING DEFECT-FREE ANODIZED PARTS - Manufacturing methods related to anodizing of metal parts are described. In particular, pre-anodizing and post-anodizing methods for forming a consistent and defect-free interface between metal and non-metal sections of a part are described. Methods involve preventing residues from various manufacturing processes from entering a gap or space at the interface between the metal and non-metal section of the part and that can disrupt subsequent anodizing and anodic film dyeing processes. In particular embodiments, methods involve forming a barrier layer or filler layer between the metal and non-metal sections. Portions of the barrier layer or filler layer can be removed prior to anodizing. The resultant part has a well-defined and uniform space between the metal and non-metal sections that is free from visual defects. | 11-05-2015 |
Stephen Bretherton, Falls Church, VA US
Patent application number | Description | Published |
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20100231556 | DEVICE, SYSTEM, AND COMPUTER-READABLE MEDIUM FOR AN INTERACTIVE WHITEBOARD SYSTEM - A device, system, and computer-readable medium for an interactive whiteboard including an interface which receives a first control signal from a touch-sensitive display surface and a second control signal from a codec, the first control signal identifying a position on the touch-sensitive display surface, and the second control signal identifying a codec setting of the codec; and a processor which calculates, based on the first control signal and the second control signal, a corresponding position on a display screen of a computing device to the position on the touch-sensitive display surface, and which sends the corresponding position to the computing device. | 09-16-2010 |