Patent application number | Description | Published |
20080310606 | Communication assistance system and method - A communication assistance system provides access to information corresponding to a plurality of subscribers. The system includes a means for receiving incoming communications from a plurality of requesters desiring to access the information corresponding to subscribers and a database directory listing storing information corresponding to each one of the subscribers. The information includes a pre-announcement field containing information indicating whether a requester is pre-announced before a connection to a subscriber is made. | 12-18-2008 |
20090285370 | COMMUNICATION ASSISTANCE SYSTEM AND METHOD - A method for sending a message to a telecommunication subscriber without revealing their contact information in response to a communication session initiated by a requester, said method comprising the steps of:
| 11-19-2009 |
20110055251 | SYSTEM AND METHOD FOR EFFICIENT CALL MANAGEMENT FOR DIRECTORY ASSISTANCE SERVICES - A communication assistance system includes a first database having a plurality of listings, each listings has at least one contact name and a corresponding contact number. A means is provided for receiving communications from a user among a plurality of users desiring to access the listings. An operator terminal displays a search screen among a plurality of search screens, each of which maintain at least a partially different arrangement of content and search windows for receiving search terms to search for listings contained in the first database, where the displayed search screen is determined based on criteria contained in a search request from the user. The operator terminal is further configured to receive the communication from the user and retrieve a listing from the first database using the displayed search screen. | 03-03-2011 |
20110195689 | COMMUNICATION ASSISTANCE SYSTEM AND METHOD - A communication assistance system provides access to information corresponding to a plurality of subscriber listings. The system includes a telephone switch for receiving calls from a plurality of callers desiring to access the information corresponding to the subscriber listings and a database directory listing for storing information corresponding to each one of the subscriber listings. The information in the subscriber listings include a Rate Plan field associated with billing rates corresponding to each one of the subscribers such that when the system connects the caller to the subscriber, the system employs the Rate Plan Field to determine the billing amount charged to the caller so that the subscriber is not billed for the call. | 08-11-2011 |
20120183129 | ENHANCED DIRECTORY ASSISTANCE SYSTEM - An enhanced directory assistance system includes a telephone switch for receiving calls from at least one caller desiring to receive directions. A direction module is configured to receive a desired destination information provided by the caller and the location of the caller. The direction module is further configured to provide directions to the caller based on the destination and the caller location information, where the system maintains a preferred destination listing configured to store a preferred destination information relating to a destination request frequently requested by the caller, such that when the system recognizes the caller, the desired destination is populated directly from the preferred destination information. | 07-19-2012 |
20120250848 | COMMUNICATION ASSISTANCE SYSTEM AND METHOD - A communication assistance system includes a telephone switch for receiving calls from a plurality of requesters, a call center for routing each of said received calls to an operator terminal, and a first database configured to store said information corresponding to each of said subscribers. The system includes a masking feature that allows it to connect a requester to a subscriber without revealing subscriber's mobile telephone number. | 10-04-2012 |
20120322405 | COMMUNICATION ASSISTANCE SYSTEM AND METHOD - A communication assistance system provides access to information corresponding to a plurality of subscriber listings. The system includes a telephone switch for receiving calls from a plurality of callers desiring to access the information corresponding to the subscriber listings and a database directory listing for storing information corresponding to each one of the subscriber listings. The information in the subscriber listings include a Rate Plan field associated with billing rates corresponding to each one of the subscribers such that when the system connects the caller to the subscriber, the system employs the Rate Plan Field to determine the billing amount charged to the caller so that the subscriber is not billed for the call. | 12-20-2012 |
20120328089 | COMMUNICATION ASSISTANCE SYSTEM AND METHOD - A communication assistance system provides access to information corresponding to a plurality of subscribers. The system includes a telephone switch for receiving calls from a plurality of requesters desiring to access the information corresponding to subscribers. A first database is configured to store the information corresponding to each of the subscribers, including phone numbers. A closing prompt module is coupled to the first database on as to select a closing prompt code associated with a desired closing prompt message so as to provide a selected closing prompt message, where anyone of the available closing prompt messages is provided to a requester. The closing prompt module selects the closing prompt code relating to a subscriber information other than the subscriber information requested by the requester. | 12-27-2012 |
20130150009 | SYSTEM AND METHOD FOR PROCESSING AND ROUTING INCOMING CALLS TO A COMMUNICATION ASSISTANCE SYSTEM - A call routing system employs a primary call outing device configured to receive directory assistance calls from callers at a first directory assistance system, and determines, for each of the calls, whether they will be handled by the first directory assistance system, or by a second directory assistance system among a plurality of directory assistance systems. A secondary router is also provided, configured to route the calls within the first directory assistance system to the primary call routing device The secondary router has a default call distribution logic, such that if the primary call routing device is off-line, the secondary call router routes the calls among the first directory assistance system and the plurality of directory assistance systems according to the default distribution logic. | 06-13-2013 |
20130171977 | COMMUNICATION ASSISTANCE SYSTEM AND METHOD - A method is provided for sending a message to a telecommunication subscriber without revealing their contact information in response to a communication session initiated by a requester. The method includes providing a requestor of non-disclosable wireless contact information of a telecommunication subscriber an opportunity to send the subscriber a message in electronic format. A message is received from the requester which determines available formats for delivery of the message to the subscriber. A message is transmitted to the subscriber in at least one available electronic format acceptable to the subscriber's device. | 07-04-2013 |
Patent application number | Description | Published |
20080240398 | Enhanced directory assistance system with voice over IP call handling - A method is provided for operating a directory assistance system. The method includes the steps of storing a plurality of directory listings, including listings relating to identification of Voice over IP devices. A directory request is received for one of the directory listings and a call completion record is generated for providing information responsive to the directory request. The call completion record includes information relating to at least one of the Voice over IP devices, in a case where the requested information relates to a Voice over IP device. The call completion record includes information relating to a mobile phone device in a case where the requested information relates to a mobile phone device. The call completion record includes information relating to a landline device in a case where the requested information relates to a landline device. | 10-02-2008 |
20090080636 | System and method for facilitating privacy in directory assistance communications - A method for providing directory assistance, including receiving at least one request from a requester for an un-listed contact information, where the un-listed contact information is stored in one of a plurality of carrier databases. A request is generated to a third party for the un-listed contact information, where the third party is in contact with the carriers, one of which has the un-listed contact information. A notification is received from the third party indicating that the un-listed contact information has been retrieved by said third party and a message is sent to the un-listed contact information, through the third party, indicating that the requester is trying to contact them. | 03-26-2009 |
20090190739 | Communication assistance system and method - A communication assistance system includes a database having a plurality of listings therein, each of the listings includes a least one contact name and a contact information. A means is provided for receiving incoming communications from a plurality of requesters seeking a listing. A table stores past requested listings of the requesters, where the system reviews the table for storing past requested listings and, based on contents contained in the past requested listing table, develops a list of requesters to target a promotion to, whereupon when a requester who is among the list of requesters contacts the system, they are provided with the promotion. | 07-30-2009 |
20100278326 | COMMUNICATION ASSISTANCE SYSTEM AND METHOD - A communication assistance system has a first database haying a plurality of listings therein, each having at least one contact name and a corresponding contact number. A device is configured to receive a directory assistance communication from a device of a user requesting at least one listing. A past requested listing table for at least one of said users is configured to store prior requested listings obtained from the database, as previously requested by the user. The past requested listing table is generated by the system and transmitted for storage on the device of the user so that when the user contacts the system, with the at least one listing stored on the past requested listing table being masked, the system may allow a communication connection between the device and the listing on the past requested listing table | 11-04-2010 |
20110150205 | SYSTEM AND METHOD FOR PREFFERED PROVIDER SERVICES IN AN ENHANCED DIRECTORY ASSISTANCE SYSTEM - An enhanced directory assistance system includes a directory assistance platform configured to receive calls from at least one requester seeking a listing and a listing database, coupled to the directory assistance platform configured to store a plurality of listings. At least one listing has a preferred status. When the requester contacts the directory assistance platform seeking the listing, a customer service representative at the directory assistance platform retrieves listings that meet the requester's search requirement, at least one of which is a listing having a preferred status. The at least one listing having a preferred status is given a more prominent display to the customer service representative than the remaining listings among the plurality of listings that do not have a preferred status. | 06-23-2011 |
20110223897 | COMMUNICATION ASSISTANCE SYSTEM AND METHOD WITH PROSPERITY MARKETING - A communication assistance system includes a database having a plurality of listings therein, each of the listings includes a least one contact name and a contact information. A means is provided for receiving incoming communications from a plurality of requesters seeking a listing. A table stores past requested listings of the requesters, where the system reviews the table for storing past requested listings and, based on contents contained in the past requested listing table, develops a list of requesters to target a promotion to, whereupon when a requester who is among the list of requesters contacts the system, they are provided with the promotion. | 09-15-2011 |
20110287788 | SYSTEM AND METHOD FOR PROVIDING MOBILE DEVICE SERVICES USING SMS COMMUNICATIONS - An enhanced services platform has an interface for receiving a communication from a user requesting a desired data. An automated response module parses the communication and retrieves the desired data. The enhanced services platform arranges the desired data into a response message that is sent to the user, where the response message includes an embedded code corresponding to a link allowing the user to re-contact the enhanced services platform. An operator assistance module receives communications from the user initiated via the link to provide further assistance regarding the user's request. | 11-24-2011 |
20110294477 | SYSTEM AND METHOD FOR PROVIDING MOBILE DEVICE SERVICES USING SMS COMMUNICATIONS - An enhanced services platform has an interface for receiving a communication from a user requesting a desired data. An automated response module parses the communication and retrieves the desired data. The enhanced services platform arranges the desired data into a response message that is sent to the user, where the response message includes an embedded code corresponding to a link allowing the user to re-contact the enhanced services platform. An operator assistance module receives communications from the user initiated via the link to provide further assistance regarding the user's request. | 12-01-2011 |
20120008531 | ENHANCED DIRECTORY ASSISTANCE SYSTEM WITH VOICE OVER IP CALL HANDLING - A method is provided for operating a directory assistance system is provided that includes the arrangement for storing a plurality of directory listings including listings relating to identification of Voice over IP devices. The directory assistance system is configured to receive a directory request for one of said directory listings from a variety of callers employing landline. The directory assistance system retrieves the requested information and generates a call completion record for providing information responsive to said directory request. The call completion record includes information relating to a Voice over IP device in a case wherein the requested information relates to a Voice over IP device. The call completion record includes information relating to a mobile phone device in a case wherein the requested information relates to a mobile phone device. The call completion record includes information relating to a landline device in a case wherein the requested information relates to a landline device. | 01-12-2012 |
20120243671 | ENHANCED DIRECTORY ASSISTANCE SYSTEM WITH VOICE OVER IP CALL HANDLING - A method for operating a directory assistance system responsive to Voice over IP device requests including receiving a first directory assistance request from at least one Voice over IP device and identifying the requested information on a database. The requested information is formatted in the database in accordance with a format required by the Voice over IP device and is then a notification message is transmitted to indicating its availability. A second request is received from the Voice over IP device for retrieval of the formatted requested information, which is in turn transmitted to the Voice over IP device via the web server. | 09-27-2012 |
20130237195 | SYSTEM AND METHOD FOR PROVIDING MOBILE DEVICE SERVICES USING SMS COMMUNICATIONS - An enhanced services platform has an interface for receiving a communication from a user requesting a desired data. An automated response module parses the communication and retrieves the desired data. The enhanced services platform arranges the desired data into a response message that is sent to the user, where the response message includes an embedded code corresponding to a link allowing the user to re-contact the enhanced services platform. An operator assistance module receives communications from the user initiated via the link to provide further assistance regarding the user's request. | 09-12-2013 |
Patent application number | Description | Published |
20080294749 | SYSTEM AND METHOD FOR GLOBALLY SHARING FMS DATA OR OTHER FILES FROM AERIAL PLATFORMS OR OTHER SOURCES ANYWHERE IN THE WORLD - A system for globally sharing data or files from aerial platforms or other sources located anywhere in the world may include a satellite modem to transfer data to a satellite system for globally sharing data or files. The system may also include a data flow controller to control a flow of data to the satellite modem from at least one of an aerial platform and a data source, located anywhere in the world. | 11-27-2008 |
20090125221 | AUTOMATED SEPARATION MANAGER - Providing separation management of vehicles is disclosed. In an embodiment, a separation management system includes a data input module for receiving and filtering aircraft information and airspace information related to a control aircraft and a relevant aircraft, the aircraft information enabling the calculation of a trajectory window for each aircraft. A conflict monitoring module may be included in the system for monitoring the trajectory window for each aircraft with respect to time and probabilistic location, the conflict monitoring module determining when a trajectory overlap occurs resulting from the intersection of the trajectory window for the control aircraft and the relevant aircraft. In addition, the system may include a separation routing module for rerouting the control aircraft when a trajectory overlap for the control aircraft is detected by the conflict monitoring module. | 05-14-2009 |
20130080042 | AVIATION ADVISORY - In one embodiment, a method comprises receiving, in a computer-based airspace monitoring system, airspace information from a plurality of different sources via a plurality of different communication networks, receiving, in the computer-based airspace monitoring system, a first flightpath parameter from a first aircraft at a first point in time, wherein the first flightpath parameter comprises at least one of a three-dimensional position parameter, a flight trajectory parameter, or a speed parameter, establishing, in the computer-based airspace monitoring system, a first defined airspace in a region proximate the first aircraft, processing, in the computer-based airspace monitoring system, the airspace information for the first defined airspace based on the first position parameter received from the first aircraft to define a first data set of airspace information relevant to the first aircraft, and transmitting the first dataset of airspace information from the computer-based airspace monitoring system to the first aircraft. | 03-28-2013 |
20130126679 | SYSTEM AND METHODS FOR SITUATION AWARENESS, ADVISORY, TRACKING, AND AIRCRAFT CONTROL INFORMATION - A portable device for presenting situation awareness information is provided. The portable device is operable onboard an aircraft and includes a communications module configured to communicate with a data center to receive situation awareness information that includes at least a real-time position for each of a plurality of additional aircraft, a sensor module configured to determine a real-time position of the portable device, and a display device configured to overlay a moving map display with the situation awareness information and the real-time position of the portable device. | 05-23-2013 |