Class / Patent application number | Description | Number of patent applications / Date published |
379880180 | Interacting voice message systems | 56 |
20080205604 | COMPOSITE VOICE APPLICATIONS AND SERVICES USING SINGLE SIGN-ON ACROSS HETEROGENEOUS VOICE SERVERS - A framework is provided to offer composite voice applications and services. A composite application and service begins from the user dialing in via phone and ends by the user hanging up the phone. The composite interactive voice services architecture includes a session initiation protocol session service unit is in the loop of session signaling all the time starting from the time the user first dials in, during the user roaming across various voice servers, and until the end of the composite service when user hangs up the phone. This unit accepts a command and login instruction of the next interactive voice service from the previous interactive voice service. The unit has knowledge of DTMF sequences required for the user to login to next interactive voice service. The session service unit automatically accomplishes a roaming process such that composite applications and services can be achieved across various voice servers. | 08-28-2008 |
20080226043 | FAILOVER VOICE MESSAGING - An improved approach to failover voice messaging services is provided. In one example, a method includes detecting a network communication interruption between a branch office and a main office, provisioning a mailbox of a failover voice messaging system of the branch office, and receiving an incoming call at the branch office. The method also includes routing the incoming call to the mailbox, storing a message associated with the incoming call in the mailbox, and detecting a restored network connection between the branch office and the main office. The method further includes synchronizing the message between the mailbox of the failover voice messaging system of the branch office and a corresponding mailbox of a voice messaging system of the main office in response to the restored network connection. Failover voice messaging systems supporting such features are also provided. | 09-18-2008 |
20080232560 | Method and system to control IVR-IVR dialogue sessions - The present invention relates to controlling progress of a dialogue session. The dialogue session is initiated by a calling Interactive Voice Response (IVR) either with a called IVR or with a called Voice Mail System (VMS). Various progress detectors are provided at the calling IVR to detect the progress at one or more steps of the dialogue session. Further, appropriate actions are executed based on the detected progress, for controlling the progress of the dialogue session. The detected progress is reported to a master application connected to the calling IVR. The master application controls the dialogue session based on the reported progress. | 09-25-2008 |
20080247521 | METHOD AND APPARATUS FOR VOICEMAIL DELIVERY - A system and method for voicemail delivery is disclosed. A system that incorporates teachings of the present disclosure may include, for example, a voicemail system having a controller element to initiate a communication session with a communication device of a called party to supply one or more recorded voicemail messages. Additional embodiments are disclosed. | 10-09-2008 |
20080253538 | VOICEMAIL MESSAGE BASED ON TEXT INFORMATION - A voicemail system includes logic to convert a personal greeting or personal announcement received to a corresponding automated voice communication, logic to associate the corresponding automated voice communication to a call situation, and logic to play the corresponding automated voice communication when the call situation occurs. | 10-16-2008 |
20080260116 | Fully redundant call recording - A system provides redundant telephone call processing. A gateway receives a call and identifies a first server as having primary responsibility for servicing the call and a second server as having secondary responsibility for servicing the call. The gateway communicates the call to both the first server and the second server. The first server initiates recording of a voice message. The first server and the second server record the voice message. If the first server fails to indicate it has completed and stored the voice message in a timely manner, the second server stores the recorded voice message. | 10-23-2008 |
20080298562 | Voice aware demographic personalization - A voice interaction system is configured to analyze an utterance and identify inherent attributes that are indicative of a demographic characteristic of the system user that spoke the utterance. The system then selects and presents a personalized response to the user, the response being selected based at least in part on the identified demographic characteristic. In one embodiment, the demographic characteristic is one or more of the caller's age, gender, ethnicity, education level, emotional state, health status and geographic group. In another embodiment, the selection of the response is further based on consideration of corroborative caller data. | 12-04-2008 |
20080310604 | Systems and Methods to Selectively Provide Telephonic Connections - Methods and apparatuses to selectively provide communication connections based on an automated procedure to test whether a caller is a human or a machine. One embodiment includes: receiving at a connection server a telephone call from a caller; presenting a message to the caller in response to the telephone call; receiving from the caller a response to the message; and comparing the received response with a predetermined response to determine whether the caller is a human or a machine. | 12-18-2008 |
20090003548 | Methods and Apparatus for Defending Against Telephone-Based Robotic Attacks Using Contextual-Based Degradation - Methods and apparatus are provided fox defending against telephone-based robotic attacks. An interactive voice response method is provided for presenting a menu having one or more menu options to a caller associated with a call. The method comprises the steps of obtaining a script to present to the caller, the script including the one or more menu options; combining at least one of the one or more menu options with a background audio signal, wherein the background audio signal is selected based on a context of the call; and presenting the combination of the at least one of the one or mole menu options and the background audio signal to the caller. The context of the call includes comprises one or more of an identity of a called party associated with the call and a time period of the call. The background audio signal can optionally be obtained from a library of background signals. | 01-01-2009 |
20090003549 | Methods and Apparatus for Defending Against Telephone-Based Robotic Attacks Using Permutation of an IVR Menu - Methods and apparatus are provided for defending against telephone-based robotic attacks An interactive voice response method is provided for presenting a menu having one or more menu options to a caller. The method comprises the steps of obtaining a script to present to the caller, the script including the one or more menu options; permuting one or more characteristics of at least one of the one or more menu options; and presenting the permuted menu to the caller. The permutation may comprise, for example, adding one or more additional menu options to the menu; varying a selection number associated with the at least one menu option; varying an order of at least a plurality of the menu options; or varying a wording or pronunciation of one or more menu options. | 01-01-2009 |
20090034697 | SEQUENTIAL PRESENTATION OF LONG INSTRUCTIONS IN AN INTERACTIVE VOICE RESPONSE SYSTEM - A method of presenting instructions to a user sending an incoming communication to a service center includes presenting a menu to the user. The menu includes a plurality of procedure descriptors to the user. The user is presented, according to a selection of one of the procedure descriptors by the user, a sequence of instructions which enable completion of a procedure described by the selected procedure descriptor. The incoming communication is transferred at a position in the sequence of instructions to a representative. The incoming communication is also transferred back to the same position in the sequence of instructions. | 02-05-2009 |
20090052639 | Systems and Methods for Voicemail Avoidance - Systems and methods for voicemail avoidance are shown and described. The method can include issuing an invitation to an audio communications session to a first one of the end-points, receiving, in response to the invitation to a first one the end-points, an indication that the first end-point is available for the audio communication session and that the invitation to the first one of the end-points did not terminate with a voicemail service associated with the first one of the end-points, and issuing, in response to the indication, an invitation to join the audio communications session to a second one of the end-points. | 02-26-2009 |
20090092235 | Methods, Systems, and Products for Interactive Voice Response - Methods, systems, and products are disclosed for administering a personal interactive voice response service. A personalized greeting is retrieved that is associated with a calling party and with a called party. The calling party's response to the greeting is received, and stored information is retrieved that is associated with the calling party's response and with the called party. The stored information is presented to the calling party. | 04-09-2009 |
20090103692 | Voice-messaging with attachments - A network method for using a network telephone voice-mail service, by which a caller may leave a voice-message that includes the identification of an attachment, which may include, as examples only, audio, video, text, programs, spreadsheets and graphic attachments. A video, text, spreadsheet or graphic attachment may be converted to an audible attachment to the voice-mail at the caller's or the voice-mail subscriber's request. Such entries may be made, after receiving an automated prompt for leaving an attachment identifier or conversion request, audibly or by using a keypad entry. A network method is also provided for using a network telephone voice-mail service, by which the voice-mail service may detect an attachment to a voice-mail message and provide access to the attachment to the voice-mail message. | 04-23-2009 |
20090147932 | ENHANCED PROGRAMMING MODEL AND CONTROLLER FOR IVR - One solution for dealing with complex call flows employs a diagramming tool that allows a designer to graphically represent the customer experience during the call by connecting IVR actions and decision points with arrows. The resulting diagram is translated into a Finite State Machine (FSM). | 06-11-2009 |
20090154666 | DEVICES AND METHODS FOR AUTOMATING INTERACTIVE VOICE RESPONSE SYSTEM INTERACTION - Disclosed are devices and methods for receiving, by a telephone device, data of an Interactive Voice Response (IVR) menu tree that is made available to the telephone device by a server of a remote database, or in the alternative, is made dynamically available to the telephone device. In an embodiment, an IVR menu tree may include menu tags according to a menu description protocol and may be delivered as the IVR menu tree is updated so that the telephone device receives an up-to-date menu tree automatically. The received IVR menu tree may be visually output to the display screen of the telephone device. Accordingly, the received IVR menu tree can be visual menu output rendered as a menu tree display and configured to be navigable on the display screen by a user input device, such as a joy stick or key pad. | 06-18-2009 |
20090154667 | MULTIPLE VISUAL VOICEMAIL MAILBOXES - A network device may include a memory to store an aggregate database. The aggregate database may store aggregate voicemail message information, the aggregate voicemail message information including voicemail message information associated with a first device number and voicemail message information associated with a second device number. The network device may include a receiver to receive, over a network, updated voicemail message information associated with the first device number and stored in a first database different from the aggregate database, and to receive, over the network, updated voicemail message information associated with the second device number and stored in a second database different from the first database and the aggregate database. The network device may include a processor to update the aggregate voicemail message information stored in the aggregate database based on the received updated voicemail message information associated with the first device number and based on the received updated voicemail message information associated with the second device number. The network device may include a transmitter to send the updated aggregate voicemail message information to a user device associated with the first device number. | 06-18-2009 |
20090154668 | MANAGING VISUAL VOICEMAIL FROM MULTIPLE DEVICES - A network device may include a memory to store a database including voicemail message information associated with a voicemail mailbox, a transmitter, and a receiver. The transmitter may send a notification to each of a plurality of communication devices, the notification including an indication of a number of new voicemail messages in the voicemail mailbox, an indication of a total number of voicemail messages in the voicemail mailbox, and an identifier of a most recent voicemail message in the voicemail mailbox, where each of the plurality of communication devices uses the notification signal to determine whether to request a list of voicemail messages. The receiver may receive, from one of the communication devices in response to the notification, a request for the list of voicemail messages associated with voicemail message information stored in the database. The transmitter may sends, to the one of the plurality of communications devices, the list of voicemail messages. | 06-18-2009 |
20090161839 | SYSTEM AND METHOD FOR MARKETING AND PROVIDING GREETINGS - Systems, methods, and apparatuses for sending audio greetings and messages to third parties. For example, a unique access code can be provided to a sender. In addition, a communication can be received from the sender. In particular, the communication can include the selection or generation of audio content to include in an audio greeting. The audio greeting can be associated with the access code. The audio content can also be delivered to a recipient. | 06-25-2009 |
20090232285 | METHOD AND SYSTEM FOR PROVIDING PERSONALLY ENDORSED ADVERTISING CONTENT TO A CALLING PARTY - A method and system of providing personally endorsed advertising content to a calling party in lieu of a ring back tone (RBT). The method and system is further adapted to apply rules selected by a subscriber in connection with the provision of personally endorsed advertising content to a calling party. | 09-17-2009 |
20090252306 | TELEMEDICINE SYSTEM AND METHOD - The telemedicine system and method includes an ubiquitous telephone and interactive voice response (IVR) system configured to interface with a hub, and in some embodiments, with medical sensor devices directly. The system and method allows an interested party to interface with the hub using a telephone. The system and method eliminates a user interface from the hub, and optionally includes a separate server. | 10-08-2009 |
20090262909 | Methods, Systems and Computer Program Products for Providing Targeted Messages for Pharmacy Interactive Voice Response (IVR) Systems - A pharmacy Interactive Voice Response (IVR) system can identify a targeted message for playing to a caller using criteria that are based on a prescription number that is provided by the caller The functionality of an IVR system can thereby be enhanced to provide targeted educational messages concerning the pharmaceutical prescription, targeted messages that indicate alternative medications that may substituted for the pharmaceutical prescription, targeted messages that identify other items that may be desired, targeted messages that solicit participation in a study related to the pharmaceutical prescription and/or other targeted messages. Related systems and computer program products are also discussed. | 10-22-2009 |
20090268886 | METHOD AND SYSTEM FOR INTERJECTING COMMENTS TO IMPROVE INFORMATION PRESENTATION IN SPOKEN USER INTERFACES - A method and an apparatus for providing audio information to a user. The method and apparatus provide information in multiple modes that represent various pieces of information and/or alternatives. | 10-29-2009 |
20090290694 | METHODS AND SYSTEM FOR CREATING VOICE FILES USING A VOICEXML APPLICATION - Methods and systems for audio file insertion in spoken dialog code for use in interactive voice services are provided. The method includes identifying an audio tag in spoken dialog code of an interactive voice system, extracting data associated with the audio tag, generating a database query based on the extracted data, and retrieving at least one audio filename associated with an audio file to be played to a user in the interactive voice system, and replacing the extracted data with the audio filename in the spoken dialog code if the audio file associated with the audio filename matches at least a portion of the extracted data. The system includes a processor and modules for performing the steps of the method. | 11-26-2009 |
20090323910 | AUTOMATED RESPONSE SYSTEM TUNING - A system and method for creating, storing, and retrieving data associated with initiated communications to a vendor are disclosed. An exemplary system includes a response server in communication with a database that provides a platform for storage and retrieval of records created by the response server. The response server is configured to provide a series of menus including a group of selections during the initiated communications to the vendor and receive inputs in response to the menus. The response server is further configured to create a record for each initiated communication as the initiated communication is occurring, and to create a report including at least a portion of the data from each record. The portions of data taken from each record each describe a characteristic of at least one of the inputs for the initiated communication associated with each respective record. | 12-31-2009 |
20100067670 | VOICE RESPONSE UNIT HARVESTING - A system, method and program product for providing voice response unit (VRU) harvesting. A system is provided that includes: an account management system for allowing a user to identify a set of VRUs and associated data desired from each VRU; a navigation system for automatically navigating each VRU and collecting the desired data from each VRU; and an output system for outputting the desired data for the user. | 03-18-2010 |
20100091960 | INTERACTIVE VOICE RESPONSE SYSTEM AND METHOD WITH COMMON INTERFACE AND INTELLIGENT AGENT MONITORING - A modular interactive voice recognition (“IVR”) overlay system and a method of processing calls. The system provides an application server, a plurality of agent workstations and a graphical user interface (“GUI”) to allow a hybrid approach to processing calls using an automated IVR and live agents. The system and method allow a single agent to process multiple calls simultaneously and is compatible with existing IVR systems and can be implemented as an add-on to existing IVR systems. | 04-15-2010 |
20100098225 | INTUITIVE VOICE NAVIGATION - Call flow information can build ‘intent’ into call flows having a series of intended steps and one or more alternative steps for selected intended steps. Users can advance in the call flow based on any response other than one or more alternative valid responses for the one intended step that lead in the call flow to one or more alternative steps to the one intended step because every action in the call flow motivates the user to follow the predetermined ordering. A user can proceed from a first intended step in the series of intended steps to a second intended step in the series of intended steps based on a user's response or information known or discovered about the user. | 04-22-2010 |
20100104075 | METHOD FOR ENHANCING PROCESSING PRIORITY, METHOD FOR IMPLEMENTING INTERACTIVE SERVICE, METHOD FOR GENERATING CUSTOMIZED IVR FLOW, AND CORRESPONDING APPARATUS AND SYSTEM - Embodiments of the present invention provide a method, apparatus and system for enhancing a processing priority. The method include: acquiring a predefined processing priority which includes a first priority and a second priority; and adjusting the first priority and/or the second priority to a third priority higher than the first priority and/or a fourth priority higher than the second priority respectively according to relevant information of a subscriber. The embodiments of the present invention adjust the processing priority of service according to the relevant information of the subscriber, to make the adjusted processing priority be higher than the predefined processing priority; therefore, it can provide different subscribers with customized service information providing sequences according to their operation habits, so as to simplify the procedure for service operation, shorten the time interval for service operation, and realize the customization for service operation. | 04-29-2010 |
20100135474 | SYSTEM AND METHOD FOR PROVIDING TELEPHONE ASSIGNMENT INFORMATION TO TELEPHONE SERVICE TECHNICIANS - A system and method for telephone service technicians to retrieve telephone line assignment information, including receiving a telephone call from a telephone service technician. A telephone number assigned to a customer of a communications carrier may be received, where the telephone number is associated with a telephone operating on a wired communications network, such as the public switched telephone network (PSTN). Telephone line assignment information may be requested, where the telephone line assignment information includes cable and line pair information. The telephone line assignment information may be converted into speech synthesized audible signals and communicated to the telephone service technician during the telephone call. The conversion of the telephone line assignment information may be performed by an interactive voice response system. | 06-03-2010 |
20100150323 | Method of Addressing Time Wastage During Telephone Call Holds - In a telephone communication system, a caller is provided with the facility for leaving a message with the called party or a central office or other network storage location if placed on hold to allow the caller to be notified once he or she is taken off hold. | 06-17-2010 |
20100158217 | SYSTEM AND METHOD FOR PLACING TELEPHONE CALLS USING A DISTRIBUTED VOICE APPLICATION EXECUTION SYSTEM ARCHITECTURE - A system and method for allowing a telemarketer to place a series of telephone calls to called parties utilizes a distributed processing architecture. This allows the telemarketer to utilize data stored at remote locations to help interact with called parties. In addition, the telemarketer can utilize telephone assets to quickly and easily place multiple simultaneous calls to different called parties. | 06-24-2010 |
20100158218 | SYSTEM AND METHOD FOR PROVIDING INTERACTIVE SERVICES - A system and method embodying the invention utilizes voice applications that are performed by voice applications agents resident on user local devices to deliver messages to the users. The voice applications can also be used to collect information from the users. Also, voice applications can be used to allow users to purchase goods and services. Voice applications for these purposes could be customized to take into account the individual characteristics of the users. | 06-24-2010 |
20100158219 | SYSTEM AND METHOD FOR INTERACTING WITH A USER VIA A VARIABLE VOLUME AND VARIABLE TONE AUDIO PROMPT - A system plays audio prompts to a user as part of a voice application. If the user begins to provide input in response to the audio prompt before the audio prompt is finished playing, the volume of the audio prompt is reduced, but the audio prompt continues to play. If the user finishes providing his input and the system is able to interpret the input before the audio prompt finishes, the audio prompt will halt and the system will take further action in accordance with the user's input. If the user finishes providing his input while the audio prompt is still playing, and the system is unable to interpret the input, the volume of the audio prompt will increase back to the original volume level until either the audio prompt finishes playing, or the user again begins to provide input. | 06-24-2010 |
20100272246 | Methods, Systems, and Products for Dynamically-Changing IVR Architectures - Methods, systems, and products are disclosed for dynamically changing an Interactive Voice Response (IVR) system. Responses to a menu of prompts are monitored. A presentation order of the menu of prompts is automatically updated according to a set of rules. The set of rules describe qualifications for dynamically changing the menu of prompts. | 10-28-2010 |
20100290600 | System and Method for Encrypted Media Service in an Interactive Voice Response Service - A third-party interactive voice response service includes a media archiving service in which media streams from a call to a subscriber is encrypted by a public key of the subscriber. The media streams may optionally be compressed and are encrypted in real-time so that at any time no tangible portion of the media streams can be accessed by the third party provider. The multiple media streams can optionally be compressed and/or encrypted individually or after they have been combined into a combined stream. The subscriber is able to retrieve the encrypted media streams and decrypt them using the subscriber's private key. The encryption and compression are under program control of the interactive voice response service. | 11-18-2010 |
20100310059 | System and Method for Establishing Voice and Data Connection - A system and method for improved voice and data communication is described. One embodiment includes a method for voice and data communication, the method comprising connecting to a session server; receiving a voice call from an end-user; receiving an end-user phone number for the end-user; transmitting a session request to the session server, wherein the session request is based on the end-user phone number; and communicating with the end-user over a session established through the session server. | 12-09-2010 |
20110158392 | INTERACTIVE VOICE RESPONSE (IVR) CLOUD USER INTERFACE - Embodiments of the present invention provide a method, system and computer program product for tag cloud prompting in an interactive voice response (IVR) system. In an embodiment of the invention, an IVR prompting method can include loading a set of options in an option set for a caller to an IVR application from over a network, identifying commonly selected options in the options set in a data store of historically selected options, generating a tag cloud for the option set with options in the option set that are more commonly selected being more emphasized than options in the option set that are less commonly selected, and directing a display of the tag cloud in a telephonic device of the caller. | 06-30-2011 |
20110170676 | Interactive Voice Response System to Business Application Interface - In some embodiments, a method for interfacing an interactive voice response system with a business application comprises receiving a function call from an interactive voice response system. A first function is selected from a first function library in response to the function call. Using the first function, a request for information from a business application is posted to a memory. The request is retrieved from the memory. The information from the business application is retrieved in response to the request. A second function is selected from a second function library. The second function is executed to post the requested information to the memory. The requested information is retrieved from the memory and transmitted to the interactive voice response system. | 07-14-2011 |
20110206192 | MESSAGING SYSTEM CONFIGURATOR - Apparatus, methods, and machine-readable articles of manufacture facilitate configuration of a networked messaging system. In some embodiments, nodes of the system are automatically interrogated to obtain current configuration information of each of the nodes, and a configuration file with the nodes' current configuration information is generated and stored in a format that is readily editable. Exemplary formats include spreadsheet, comma separated variables, and other text formats. An administrator is allowed to access and edit the configuration file, resulting in an updated configuration file with updated configuration information. Editing may include adding and removing servers, creating and removing digital networking mailboxes or links on the nodes, and other configuration changes. After the file is edited and the administrator or another authorized person issues a command to configure the system, messages are automatically sent to the nodes to configure the system in accordance with the updated configuration information. | 08-25-2011 |
20110211679 | Voice Response Processing - A method for transmitting choices to a caller has steps of (a) interacting by voice with a caller using a communication device; (b) encountering a point in the interaction that a choice between two or more options is to be provided to the caller; (c) determining if the caller's communication device is capable of receiving a text message; (d) selecting a compatible text message comprising the options; (e) associating with the text message a text message destination address to the caller's device; and (f) transmitting the text message to the caller's device. The interaction may be by IVR or by a live agent. | 09-01-2011 |
20120008754 | SYSTEM FOR AND METHOD OF MEASURING CALLER INTERACTIONS DURING A CALL SESSION - A system for and method of monitoring caller interactions during a call session is presented. The system and method for monitoring caller interaction may include receiving information from a call session between a caller and an automated voice portal system via a communication network, monitoring caller interaction points accumulated during the call session, comparing a sum of caller interaction points accumulated during the call session with the automated voice portal system with the caller interaction threshold, and taking one or more actions in response to the sum of the caller interaction points exceeds the caller interaction threshold. | 01-12-2012 |
20120045045 | INTERACTIVE NETWORKING SYSTEMS - A networking system may comprise a web site serviced by a web server assembly. The web site may generally comprise a combination of the following components: a crediting system, a chat bidding system, a performance bidding system, a telephony switching system, a media interaction system, a display system, a photo management system, and a messaging system. An exemplary embodiment of the chat bidding system may comprise a plurality of common user accounts, a queue, and a featured user account. Common users of the common user accounts may pose tasks to the featured user, and may make a pledge for each task. The tasks may be stored in, and sorted by, the queue based on their pledges. A featured user of the featured user account may be presented with a highest ranked task in the queue, and may choose to respond to the task or to skip the task. | 02-23-2012 |
20120213345 | MEETING SCHEDULER SENDING REMINDERS - A method and system for informing invitees ( | 08-23-2012 |
20130094637 | System And Method For Callee-Caller Specific Greetings For Voice Mail - A method for customization of voice mail messaging. The method includes recording a plurality of voice mail messages, defining selection criteria for each of the plurality of voice mail messages, establishing a first call for which one of the plurality of voice mail messages will be selected, identifying parameters of the first call, matching the parameters with the selection criteria, selecting the one of the plurality of messages based on the matching step, and playing the selected message on the first call. | 04-18-2013 |
20130216030 | METHODS FOR DIRECTLY ACCESSING THE VOICEMAIL OF A CALL RECIPIENT AND FOR LEAVING A VOICE MESSAGE ON A VOICEMAIL - The invention serves to avoid causing the destination telephone from ringing while performing voicemail advertising. The method makes it possible to gain direct access to the voice mailbox of a telephone line that is configured, while busy, to redirect incoming calls to its voice mailbox. The method consists in executing the following steps:
| 08-22-2013 |
20130243170 | Method For Providing a Beacon to Ensure Delivery of Automated Messages Over a Telephone or Voice Messaging System - A method to detect the pause in the personal or system message to determine when to leave the payload message, but since there is an issue of the carrier disconnecting the call while waiting to make a determination if the personal or system message has been completed and the recording phase started, the present invention teaches a solution of sending a beep during every second of the pause time, to keep the line alive and the carrier therefore does not hang up and the message is left in full. | 09-19-2013 |
20140044245 | Automated Passcode Recovery in an Interactive Voice Response System - The preferred embodiments of the present invention include providing automated passcode recovery in an interactive voice response system by providing to a caller an automated passcode recovery question and processing a caller answer to the automated passcode recovery question to authenticate the caller. | 02-13-2014 |
20140126707 | VISUAL IVR DIRECTORY SYSTEM - Disclosed is a visual IVR directory system for enabling a user to telephonically interact with organizations, the IVR system comprising a database comprising a plurality of organization entries wherein, each organization entry represents a organization registered therewith, each organization entry associated with at least one phone number and an visual IVR menu file, the execution of which leads to the display of a visual IVR menu comprising a plurality of graphical menu icons, the selection of each displays either a graphical submenu, organization information, or establishes an telephonic connection between the user and the organization, the IVR system configured such that, upon determining that a phone number dialed from a telephonic device of the user is listed within the database, the corresponding visual menu file is retrieved from the database and executed on the telephonic device, the telephonic device equipped with a display means. | 05-08-2014 |
20140140490 | SYSTEMS AND METHODS FOR PROVIDING SELECTABLE OPTIONS TO A CALLING PARTY ON-HOLD - A method for handling an initiated communication includes receiving, from an initiating party, an initiated communication directed to a communication destination address assigned to a receiving party. Before the initiating party is provided access to the communication destination address, the initiating party is provided with a first menu of selectable options including an option to obtain information particular to a physical geographic location identified during the initiated communication. A selected option to obtain the information particular to the physical geographic location is received from the initiating party. The information particular to the physical geographical location is provided, and after providing the information particular to the physical geographical location, the initiating party is provided with access to the communication destination address. | 05-22-2014 |
20140348311 | INFORMATION BROADCASTING SYSTEM AND METHOD - An electronic device with a voice self-service function includes an input unit, a storage unit, and a processor. The storage unit stores a plurality of predetermined commercial service numbers, and service information associated with each predetermined commercial service number. The processor determines whether or not a number received by the input unit is one of the plurality of predetermined commercial service numbers, acquires the service information associated with the received number when the received number is one of the plurality of predetermined commercial service numbers, selects one or more pieces of the service information in response to a selection operation, and accesses the received number to give an access result. An information broadcasting system and a method are also provided. | 11-27-2014 |
20150023484 | DYNAMICALLY GENERATED GRAPHICAL USER INTERFACE FOR INTERACTIVE VOICE RESPONSE - A device may be configured to receive information regarding a call center. The received information may include an interactive voice response (“IVR”) menu configuration that includes contact information for contacts associated with the call center, and audible options to place a call to the contacts via the contact information for the contacts. The device may parse the IVR menu configuration to generate a graphical user interface (“GUI”) menu configuration, which may comprise visual selectable options that correspond to the audible options. Selection of a particular one of the visual selectable options may cause a call to be placed to a particular contact that is associated with the particular visual selectable option. The device may further store or output the GUI menu configuration. | 01-22-2015 |
20150030143 | AUTOMATED RESPONSE SYSTEM - Automated response processing includes receiving a first audible prompt from a called system and a response to the first audible prompt from a calling system during a first phone call. Automated response processing further includes determining, using a processor, a semantic identifier for the first audible prompt using semantic analysis and storing the semantic identifier of the first audible prompt in association with the response. The stored response is played responsive to determining that a semantic identifier for a second audible prompt played to the calling system matches the semantic identifier of the first audible prompt. | 01-29-2015 |
20150036808 | Device for Non-Intrusive Screening of Telephone Calls And Method Thereof - A telephone with a call screening device is able to screen automated calls by transmitting a message containing an instruction upon detecting an incoming call. The instruction from the call screening device requests that the calling party respond to the message correctly and in time before the call screening device allows the telephone to ring and the call answered. The instruction contains, inter alia, a string of randomly generated numbers that the calling party is asked to dial as part of his/her response. In the event that the response is not received in time or the response is incorrect, the call screening device terminates the call without the phone ever ringing. | 02-05-2015 |
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20190149656 | SYSTEMS AND METHODS FOR GENERATING APPLICATION DATA FROM CALL DATA | 05-16-2019 |