GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
|GENESYS TELECOMMUNICATIONS LABORATORIES, INC. Patent applications|
|Patent application number||Title||Published|
|20150256677||CONVERSATION ASSISTANT - An apparatus includes: a processor; and memory, wherein the memory has stored thereon instructions that, when executed by the processor, cause the processor to: identify a plurality of parameters prior to initiating an interaction request; transmit the interaction request to a server to initiate an interaction with a contact center, the interaction request comprising the plurality of parameters; and receive information regarding the interaction after termination of the interaction with the contact center.||09-10-2015|
|20150254679||VENDOR RELATIONSHIP MANAGEMENT FOR CONTACT CENTERS - A method includes: receiving, on a processor, data associated with an interaction between a user and a first enterprise; applying, by the processor, a rule of a template based on the data; identifying, by the processor and using the rule of the template, a second enterprise; and transmitting, by the processor, the data to the second enterprise in accordance with the rule.||09-10-2015|
Patent applications by GENESYS TELECOMMUNICATIONS LABORATORIES, INC.