AMERICAN WELL CORPORATION Patent applications |
Patent application number | Title | Published |
20140258037 | Transparency in Processing of Wait Times for Brokered Engagements - Described are techniques for providing broker services to consumers and service providers. An estimate of when a service provider will be available to the consumer is calculated based on determining entries in a queue maintained for the service provider, the entries corresponding to consumers waiting for the service provider. An entry corresponding to the consumer is added to the queue maintained for the service provider, and the estimate is sent to a device used by the consumer; and when the consumer in the queue is at the top of the queue a real-time communication channel is established with a device used by the consumer. | 09-11-2014 |
20140257830 | VERIFICATION PROCESSING FOR BROKERED ENGAGEMENTS - Described are techniques for providing broker services to consumers and service providers. The techniques include verification of consumer eligibility to consult with a service provider and techniques for determining a consumer's level of access and co-pays. | 09-11-2014 |
20140201665 | Quick-Connection for Brokered Engagements - Described are techniques for accessing a brokerage system for providing broker services to consumers from various service providers. A graphical user interface renders a plurality of controls that when selected by a consumer, sends a request to consult with a service provider of a type associated with the corresponding one of the plurality of controls. Upon receiving the request a second graphical user interface is sent to enable the user to provide information to a service provider for use during a consultation with a service provider of the type associated with the corresponding one of the controls. | 07-17-2014 |
20140201649 | Availability Management Processing for Brokered Engagements - Described are techniques for providing broker services to consumers and service providers. A system sends a graphical user interface to allow a service provider to set that service provider's availability to engage in a real-time consultation with a consumer across provider networks that the service provided is associated with and corresponding provider practices within the provider network. | 07-17-2014 |
20140200911 | Next Consumer Processing for Brokered Engagements - Described are techniques for providing broker services between consumers and service providers. A system receives requests from consumers to consult with a service provider and provides a control that when rendered on at least one graphical user interface that the service provider accesses causes the system to determine a next consumer to engage with the service provider, with the next consumer determining based on executing a priority algorithm for selecting a next consumer from the queue for the service provider when that service provider becomes currently available to engage in a real-time consultation with consumers. | 07-17-2014 |
20140200910 | MODALITIES FOR BROKERED ENGAGEMENTS - Described are techniques for providing broker services to consumers with service providers according to a user selected modality type including an anonymous user modality type. | 07-17-2014 |
20130275146 | CONNECTING CONSUMERS WITH SERVICE PROVIDERS - A request to generate a medical service team for a particular consumer of medical services is received and records including names of one or more medical service providers associated with providing a medical service to the consumer of medical services are retrieved from a data repository. An electronic invitation to join the medical service team associated with providing medical services to the consumer of medical services is sent and responses to the invitation are received. A listing of medical service team members is generated from the responses and the records. | 10-17-2013 |
20130054288 | ARRANGING REMOTE ENGAGEMENTS - A request is received from a consumer for an electronic, real-time communication with a medical service provider; the availability of the medical service provider is assessed; if the medical service provider is not immediately available, a first scheduling option including waiting in queue and a second scheduling option including an appointment with the medical service provider are provided; a choice among the first scheduling option and the second scheduling option is received from the consumer; and the electronic, real-time communication between the consumer and the medical service provider is arranged, based at least in part on the scheduling option chosen by the consumer. | 02-28-2013 |
20130046550 | Tracking Status of Service Providers Across Plural Provider Practices - A computer-implemented method includes identifying, by one or more computers, information pertaining to provider practices that a service provided is enrolled in, including status information of the service provider in the provider practices and information specifying consumers waiting for the service provider in waiting rooms of the provider practices; and generating, by the one or more computers, a graphical user interface for display of the information pertaining to the provider practices, and with the graphical user interface when rendered on a display device rendering, for a provider practice: a visual representation of status information of the service provider in the provider practice; and a visual representation of information specifying consumers waiting for the service provider in a waiting room of the provider practice. | 02-21-2013 |
20130035953 | Provider Supply & Consumer Demand Management - Amongst other things, one or more requests is received from at least one consumer of services to consult with a service provider associated with a brokerage system and having a service provider profile that satisfies at least some attributes in a set of attributes. The consumer demand is measured for consultations with one or more service providers associated with the brokerage system and having service provider profiles that satisfy at least some attributes in the set of attributes. A supply of active service providers associated with the system and having service provider profiles that satisfy at least some attributes in the set of attributes is also measured. It is determined whether an imbalance exists between the consumer demand for and the supply of active service providers having service provider profiles that satisfy at least some attributes in the set of attributes. | 02-07-2013 |
20130018663 | Connecting Consumers with ProvidersAANM Schoenberg; RoyAACI BostonAAST MAAACO USAAGP Schoenberg; Roy Boston MA US - A computer-implemented method includes receiving, from a computing device used by a first service provider, a request for an available second service provider, with a device used by the first service provider having a first communication channel established with a device used by a consumer of services; determining one or more available second service providers; establishing, based on selection of an available second service provider, a second communication channel between a device used by the selected second service provider and the device used by the first service provider; receiving, from the device used by the first service provider, a request to bridge the first communication channel and the second communication channel; and bridging the first communication channel and the second communication channel. | 01-17-2013 |
20120284362 | Reverse Provider Practice - A computer-implemented method includes receiving, by one or more computer systems, a request sent from a computing device used by a consumer, the request being to find a service provider; determining whether the consumer that sent the request is associated with a sponsor; when associated with a sponsor, retrieving, by the one or more computer systems, a listing of types of services offered by the sponsor; sending, by the one or more computer systems to the computing device, a list of one or more qualified service providers that are qualified to provide a type of service selected from the listing; receiving, by the one or more computer systems, a selection of a service provider from the list; and establishing a communication channel between the computing device used by the consumer and a computing device used by the selected service provider. | 11-08-2012 |
20110119079 | Connecting Consumers with Service Providers - A computer-implemented method includes receiving by a first mobile device an application that executes on the first mobile device associated with a consumer, the application including a plurality of graphical user interfaces, the graphical user interfaces having one or more fields that are populated with information received from a central, brokerage system; sending by the application executing on the first mobile device a request to consult with a service provider; populating one or more fields of the plurality of graphical user interfaces with information received from the central, brokerage system, to render a visual representation of present availability of one or more service providers; receiving by the application a selection of a particular service provider; and establishing through the brokerage system by the application a communication channel between the first mobile device and a second mobile device associated with a selected service provider. | 05-19-2011 |